Trouble playing/pausing with Zen Micro touch

I am having a fairly peculiar (and frustating) issue with my new Zen Micro's touchpad. For me, the Play "button" (area) works only sporatically. Here's the symptoms: I can reliably press the Play/Pause button with my thumb, but I can't reliably press play with the tip of my finger. I NEED to be able to do this since I set the player on my desk at work and will need to quickly hit the Pause button if something comes up (read: if I actually have to work).
I have the latest firmware, so that isn't a solution for me and I have tried playing with different sensitivity settings. After playing around quite a bit, I have determined that the button requires something wide pressing down on it to work. The narrow tip of my finger doesn't work, but the (wider) side of my thumb or even 2 finger tips work great.
Has anyone experienced something similar to this? Is my player functioning normally? Any help is much appreciated.

i have the same problem. back, forward and volume control works fine. sometime much too good
but play, back and menu is only reacting sometimes for me.
and thats the second player i have. had the same prob with the first and got a new one from the vendor.
someone here could help out a little plz? can you all use the play button with the tip of your finger ?Message Edited by washi on 02-23-2005 0:47 AM

Similar Messages

Random Problems with Zen Micro? Try a diff. USB cable

I know people have mentioned this in other posts, but I thought I would reiterate it here. Many people seem to be complaining that their player is not recognized, or only sometimes recognized, or recognized by Windows (as a USB device) but not by their Creative software, or songs won't transfer, etc. Well, I had some similar problems which ALL went away when I started using a different USB cable - the one that shipped with the Micro just doesn't seem to work consistently.
So, if you are having problems with your player that you can't seem to solve any other way, you may want to try a different USB cable. It worked for me.
Hope this helps - I am (now) loving my new Micro!

I tried a different USB cable also, I thought that it would help, but I still got the same problems. I can almost guarantee that although you think you may have solved your issues, they WILL come back.
I've also been experiencing the "Player Not Connected" problem with my Zen Micro.
I've also had the problem where the Zen Micro just freezes in the "Docked" screen even after it has been disconnected from the PC
I've noticed that these are common problems with Zen Micros with the new firmware (.0.03)
My old Zen Micro with the old, original firmware did NOT have this connectivity problem
Creative should investigate these issues associated with this new firmware, or maybe even making the old firmware available for download to see if this really is the source of all these problems.

Strange problem with zen micro (I'm going mad!!

merry xmas!! I've bought a zen micro in seprember, flashed with .xx firmware; I always used it with windows 2000 with no problem, but... problems began when I've installed a pci card usb 2.0 on my pc; the card worked finely with everything but not with zen micro, that's to say that everytime I tried to import songs by media explorer, the program often wasn't able to import songs; so I've installed windows xp and flashed zen micro with 2.xx firmware (I've installed also service pack 2 and wmp0), but things have gone wrong!!! now everytime I connect zen micro to pc, xp asks the drivers, and it doesn't want neither the driver I've found on creative's cd, nor drivers downloaded from creative's site!! And it's not finished: now zen micro is without firmware and everytime I'm trying to flsh it, a dialogue box says that the player is not connect!!!
can anybody help me? otherwise I'll have to write to creative support for a substitution...
please help me!!!!!

Strange. Unfortunately MTP connection problems are very tricky to solve. It's hard to know whether the firmware upgrade was partially successful, and whether you are on v or v2 firmware. It sounds like v2 firmware, due to the connection problems with MTP.
The drivers for the v2 firmware are provided by Windows Media Player 0, and are located in the C:\WINDOWS\INF directory. You could try pointing there.
As the player has no firmware though you have to go into recovery mode, choose "reload firmware", then connect to the PC (see if it's detected) and run the firmware update again.
If this doesn't work try and find another PC, say a friend's, that meets the requirements of Win XP + SP/2 + WMP0, and see if you can update.
In terms of resolving the connection problem if it continues, have a look at this thread, particularly the reply by DM, which goes through some of the troubleshooting to solve MTP connection problems. Also look for the link "problems with connecting using MTP firmware" in the FAQ post.

Troubles with Zen: Micro Ph

Hi all,
I've a deep issue with my mp3 (Zen Micro Photo 8Gb): When I switch on it, I only can access to the recovery mod!
Moreover, even thought I tried to use the tools to repair it (like scan disk or Format all)it did'nt matter. This problem occured after I put off the battery of the mp3 because it did'nt switch off properly...
I've really no idea about the best way to repair it.
Kind Regards.
Sukhoi

Same problem here. Tech support told me its going to cost me another $88 for another warrenty or something like that. Then they wanted to charge me more money for the tech support because my warrently is up. I've already paid $300 for the device. I'm not about to pay another $200 for?am extended?warrenty, money for support for something that they dont sound like they know how to fix... THEN have to pay for repairs on top of this. I think its really unfair that they have to charge so much for something thats happening to every single person who's bought this player! Sounds like they're defecti've!Message Edited by marianastrench on 0-3-200808:4 PM

Trouble with Zen Micro.. wondering if there is any way to

Hi, I've had my Zen Micro for about 8 months now and over time and use it seems that the ear phone jack has come loose, I was wondering if there is any way to fix this or tighten it up?

Contact Creative Customer Support thru Support > Contact Customer Support on this site (the exact URL varies by country). This is considered a warranty repair, so it doesn't matter where you bought it as long as it's a legitimate seller (and yes, Wal-Mart qualifies).
Since it has been more than 3 months but less than a year, you may owe a labor charge for warranty repairs (currently $25 in the US). That doesn't apply in some countries, including most of Europe.

Possible problem with Zen Micro, quick questi

The top button on my Micro, the Play/Pause touch button, is quite a bit brighter than the other 5 buttons and the glowing ring around the edge of the player. They're fairly dim in comparison. The play button is pretty bright. Is this normal? Also, the player is plugged into the system and idle with the USB cable as I type this, and all the neon is slowly dimming in and out... is this normal too?

All normal,
rather funky isn't it's
If you peer into the ZenMicro from above the display, while on, you can see the 3 LED's. The center one is very close to the Play/Pause button so is very bright. The pulsing is to show it is charging.
jake

Firmware problem with Zen Micro (Hel

Well,I was installing the frimware MTP 2.00.2, suddenly the install freezed after the second boot. At that point my computer could not find the Zen Micro, but the thing is that it was found it in the Device Manager driverless. I tried everything to install the drivers to the Zen Micro, but no success. But I cant understand why I can connect to the removable disk, and not get in touch with it when im turning the removable disk option off. And now i reached the point that I do not know what do do! Help!

Use the recovery mode on your Zen Micro to remove the existing messed-up firmware.
Ensure that the Zen Micro is turned off.
Remove the battery.
Move and hold the Power button to the Power On position and re-insert the battery to the Zen Micro. Hold the Power button until the rescue mode appears.
Select option 3: Reload OS
After that you will need to reinstall the firmware from your computer.

Problem with Zen Micro TravelD

I had a 5GB?Zen Micro which started "skipping" when I used it with the TravelDock. I returned the TravelDock for a replacement. The Zen Micro worked fine for several months, then started "skipping" again. Finally, one day while using it in the TravelDock, it froze on re-building library and I was never able to revi've it. Note that I never had any "skipping" problem while using the Zen Micro with the headphones-only with the TravelDock. I bought a second 5GB ZenMicro a month ago. At first, all was fine when I used it in the TravelDock. The last few days, the "skipping" has started again. As with my first Zen Micro, I have no problem with any track when I use the headphones. The skipping while in the TravelDock is not always on the same track, and again, those tracks play fine when I use the Zen Micro with the headphones. Has anyone else had this problem Any ideas Thanks for any help!

I've had the same problem since I got the thing, except that it's SPORADIC. Nine times out of ten I can't connect. I've tried other cables, other PC's without bettering the odds.
Most of the time:
() Plug in the Micro.
(2) Hear the USB connection "bong" sound.
(3) "MTP Media Player" window opens. "What do you want Windows to do?"
Take your choice
* Synchonize Media Files to this device using Windows Media Player
* Take no action
(4) It doesn't matter. If I select "media player" it can't find the device. If I select "no action" and then click on "My computer" the flashlight searches, but it can't find it either.
(5) Note the Micro says "Docked" with solid arrows. It looks connected to me.
(6) Unplug the Micro.
(7) The Micro still says "Docked" and now I have to remove the batteries to use it.
I tried e-mail help from creative. They had me try "clean up," they had me try un-installing and re-installing the PC software. None of it made any difference. Finally they suggested reverting back to the old non MTP software. At that point I gave up on them because I had the same problem before I upgraded.
I tried calling creative. They had my try "clean up" which of course did nothing. Finally they said I should exchange the unit. I'm not convinced that would help, and I don't want to be without it for 0-5 days.
Scanning this forum today I see two more suggestions. Let the battery run down a bit before syncing. Don't let the USB root hub turn off the power. I'll try, but I don't have much hope.

Headphone jack problem with Zen Micro

Hi.
I bought my zen micro on April 4 and everything was fine until a few weeks ago
when I got the headphone jack problem. When I touch the plug that is connected
with the player, it makes a weird noise and the volume decreases and goes back to normal
and it keeps doing it.
Can I get a/s for no charge since it's a yr hardware warranty?
P.S.) I can see there are some ppl who are getting upset by this same problem here.
Message Edited by locomocoto on 08-9-2005 2:57 AM

locomocoto,
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Big Problem with Zen Micro - won't be detec

Hello people,
I got a big problem now with my Zen Micro 5GB. Since Saturday I have having my new PC, Fujitsu Scaleo
Intel Pentium D 2,8 GHz dual Processor
024MB Ram
PCI-e mainboard
Ati x700se Video Card
Windows XP with SP2 and several updates were already installed
Windows Media Player 0
Now, the problem is, I can't really use it on my PC. A few weeks ago I had the very old firmware. But then I thought I update it (why? I don't know...)I Updated to the version ..0 from Jul 05. It worked anyway...
So I plugged in the MP3 player to my new pc but it was not really detected or it did not want to work. When it was plugged in, I couldnt open any program. Even if it was Media Source or Opera or winamp... They did not appear. But they were "open" as they appeared in the task manager. So I couldnt use Media Source. So I tried with Zen Media Explorer, all buttons there were clickable but when I clicked on one butteon (like organize music...) it didnt react...
so I thought: "ok with this firmware, it wont work" So I updated the firmware to 2.2.02 Plays for sure. Neither with the new Media Source on your site nor with Zen Media Explorer (I installed the Update)it does not work. The plays for sure plugin for Media Source wasnt as well helpful. I can drag and drop files on my mp3 player, OK this is one way, but still when it is plugged in, I cant use any other program, as I cant open them.
I dont want to use the drag and drop way as I then have to download a program for editing mp3 tags and I cant as well make playlists...With Media Source it was so easy... I want to use Media Source and I want my PC react even if my Zen Micro is plugged in...
So what to do? I thought about installing the very old firmware what I had before I updated to ..0 but where can I download it's
I hope you can help me
Regards
eXMessage Edited by expredator on 0--2006 08:58 PM

MediaSource with the PFS plugin should work, if the player is being detected properly.
Presumably it isn't, so you need to verify this by looking in Device Manager when the player is connected.

Battery Problem with Zen Micro

Hi
I decided to buy my girlfriend a Zen Micro for Christmas based on me owning a Zen Xtra 30GB and having only good things to say about it. Unfortunately from the off my girlfriend complained that the battery was only lasting a few days with about an hours use a day. At first I thought she was leaving it on and wearing down the battery. After a while I decided to do a few tests:
. I left it on continually to see how long the battery lasted. It lasted around 2 hours, which is about right.
2. I fully charged it and left it a for a few days without using it. I then tried to switch it back on and to my surprise it wouldn't, it had been draining battery power despite the fact it wasn't in use!
I have also noticed that the action of turning the player on and off seems to drain alot of power from it.
I've calculated the battery lasts for around 4 hours but recently my girlfriend fully charged it listened to it for an hour then switched it off. When she switched it back on the battery indicator was on one bar!
I don't buy the fact that this is normal and I consider the product to be defecti've.
It is worth noting that I do have a separate mains adapter which plugs into the USB port of the player. Something that I think after reading through many posts on here could be the problem, why does in not have a separate mains port like the Zen Xtra? I have stock firmware.
Lastly I wanted to add that the reasons I am able to see this product is flawed is because I am able to compare it to my Zen Xtra which I can leave off for about a month (not tried longer) and it still retains its original battery power. And I can use it for about 2 hours a day for a week until I need to recharge it. I understand that there is a difference in battery power max duration but this is only by 2 hours so does not explain why the Zen Micro is only lasting for 4 hours or less.
I have since submited an email to Creative, so hopefully they will replace the item.
Message Edited by ChrisTsamados on 05-8-2005 04:04 AM

4 hours in definately not fine and your kidding yourself if you think it is. This MP3 player has been sold with a specification that the battery will play continously for 2 hours. Allowing for the power drain that may occur switching it on and off a few times this should mean it should atl east last 8 hours.
My Zen Xtra has a 4 hour battery life and it lasts probably very close to that mark, even with turning it on and off multiple times and also moving playlists around and with EQ enabled.
To me the most logical eplanation is that the Micro is severely draining power even when switched off.
With regards the USB I picked up on a point someone else raised but looking back maybe it is all down to the battery drain problem.Message Edited by ChrisTsamados on 05-8-2005 2:29 PM

I'm confused with Zen Micro firmw

Ok, first of all, I know this has probably been asked before, but I looked through the FAQ and searched the forum, and still didn't find what I was looking for.
What am I looking for? I'm not really sure, to be honest, but I guess I want to know if I should upgrade my firmware. I'd simply like to find some info about all the firmware versions. I have no need for fancy features or "PlaysForSure" (I'm confused about PlaysForSure too, but nevermind). I just want my player to connect to my PC, transfer some songs (I don't mind it being through Zen Micro Media Explorer, it's totally fine by me), and then play my songs for me.
I also read something about power issues, but it's all very confusing. I remember seeing some post about a patch making it even worse or something, back a few months ago when I was deciding which player to buy. That's why I'm a bit sceptical about this upgrade, and want it done right.
So.. That's about it. Which firmware should I use if I just want to fix problems that are there now? I'm currently using the default firmware version my player was bought with; .0.03.
(Oh, and I'm assuming that the fact that my Zen Micro was bought in Sweden does not matter. It's more convenient to buy it in the country I li've in =P)

question... I'm bit confused about the firmware also. I heard that there was a 2.(or somthing like that) and a . firmware for zen Micros. I'm currently using the . firmware for my Zen Micro. What is the difference between the 2. and . firmware? Or is there even a 2. firmware version? I ask because i keep hearing about a 2. firmware version for Zen Micro, is it true?

[Edit]Problem with Zen Micro when connected to PC-- cleared but another prob

Hello,
My problem is that my Computer (winxp, sp2) does not identify my zen micro any longer. few days ago it worked perfectly but now it doesnt work.
my zen micro has the firmware with the MTP/plays for sure
I had installed the things from the cd, when I bought it, that was in the package and then new drivers and the new applications, so two programs. (I had two Zen Micro symbols on my desktop but I could only use the program with MTP)
it worked fine.
a few weeks ago I had the same problem, but after a few connectings and disconnectings it worked again.
today this doesnt helped. I uninstalled everything what had to do with creative and then only installed new drivers and the newest applications (without the things from the cd).
it still doesnt work.
when I click on the "Zen Micro Media Explorer (MTP)" on the desktop I can see that my zen micro is connected. When I go to my playlists and click on one, it seems that my playlist is "empty". but in the mp3-player there is the playlist!
when I click on my music folder, where all the music is I see the folders, but when I go into the folders, the folders are also "empty".
what happened? I changed the usb ports--> doesnt work...
what can I do in order to use my zen micro again on the pc. my zen micro works fine(playlists and songs work normally), but I have problems having connected it to my pc... I cannot copy songs and edit my playlists anymore. is there any way to edit the playlists via mp3-player without connecting to the pc?
I hope you have a helping answer for me.
Regards
eX
by the way: new forums look good Message Edited by expredator on 02-07-2005 09:22 PMMessage Edited by expredator on 02-08-2005 0:57 PM

ok guys, I almost solved the problem. I used the rescue mode, used clean up, and now the folders are not empty and I can copy songs into my Zen Micro.
But the playlists are "empty". Also when I want to create a new playlist it says that my mp3-player is not connected ?! But it is! I can copy files into it!
I also cannot synchronize it with WMP0.
I reinstalled software and it didnt help...
So what can I do? It is connected but I cannot edit my playlists.
Is there any way to edit the playlists via the mp3-player and not over the pc?Message Edited by expredator on 02-08-2005 :00 PM

Zen Micro Touch pad Prob

Hey guys. I bought a Zen Micro from eBay for pretty cheap.
I knew that it was slightly faulty which is the reason why it's so cheap.
Basically, what's wrong with it, is that the vertical touch pad only goes one way at a time.
EG, if i want to put the volume up, I'll scroll up but it'll go down.
Now I thought I'd found a way to fix this, which is to push hard on the scroll pad in the direction I want to go then the scroller would be set to go that way. This isn't really practical but it does work sometimes.
What I want to know is is there any way I can fix it permanently? I have disassembled it and taken a look around but there wasn't anything I could see that could be causing a problem because the touch pad part of the Micro is hidden behind that big metal plate.. so I can't see in there.
Anybody else had this problem?

I'd suggest a Zen Wired Remote. It'd be a lot easier than taking the Zen apart and trying to fix it.

Need help with Zen Micro and Win

Hi,
I bought a Zen Micro 2 days ago and I can't get it to work with my Win XP machine.
I did what was told in the manual: install the software first then plug the player.
When I plug the player in I get the following message:
Found New Hardware:
Zen Micro
According to the manual, it should be detected and the drivers installed automatically.
But it dosen't. Instead I get the Wizard that try to find the drivers and it dosen't find them.
I let the battery get a full charge and I tried again. Same results.
I tried to update the firmware but since the player is not detected that didn't work.
I also tried to get the new MediaSource/Zen driver (ZENM_PCAPP_LB_4_00_8_PDE.exe) but that didn't fix my problem either.
I also tried to install the Creative Zen Micro Driver version .27.02 but it tell me that I can't install it because the user I tried to install it with is not an administrator. But this is not true since there is only one user on this machine and it's the administrator. First software that tell me this.
I'm using XP Home with SP2.
Thanks for the help.

SSR wrote:
The reason it won't install is because the drivers aren't installed.
I've seen a very few others with this strange error about administrati've pri'veleges, so I'm wondering if it's a Windows issue here. You could try downloading the drivers from to see if this is any different.
Try creating another administrator account and see if it will install from that, and try searching back (perhaps someone had found a solution). I think there's also a way of running a program with forced pri'veleges, perhaps Google can turn something up on that.
I remember one user needs to change some rights of the registry in order to install the software. It looks like under some cases, the login account does not have sufficient rights to write registry.

Trouble playing/pausing with Zen Micro touch

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