Trouble printing multiple pages with HP ENVY 5531
I am printing wirelessly from a Windows 8 machine. If I only print one page it works fine every time. If I try to print multiple pages then on the 2nd or 3rd page it always cuts off the bottom portion of the page.
There was another post that had a similar problem but the problem went away when they connected up the USB cable from the computer to the printer. I need to print over wireless so that isn't a good solution for me.
Hi,
Try following the steps below and check if that may help:
- Open the HP software by clicking the HP ENVY 5530 icon within the Desktop or the Start Menu, then click the Printer Home Page (EWS) link.
- Click the Network tab.
- Depending on your printer model click on Networking and then on Network Address (IP) or click on IPv4 within the active network connection type.
- Click on Manual IP , and then click Suggest a Manual IP Address . A manual IP address, Subnet Mask, and Default Gateway displays.
*Be sure to take a note of the IP address and Confirm the changes, then close the EWS page.
- Click the HP ENVY 5530 icon within the Desktop or the Start Menu and click the Utilities tab, then click on Update IP Address.
- Type the manually configured IP address, click on Save and confirm.
- Open the control panel and go to Devices and Printers.
- Right click the HP ENVY 5530 icon and select Printer Properties.
- Open the Ports tab.
- Click the Add Port button, select Standard TCP/IP and click on New Port.
- Follow the steps by typing the manually configured IP address and confirm the changes.
Now try printing and check if the issue been resolved.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution
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Try following the steps below and check if that may help:
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- Open the control panel and go to Devices and Printers.
- Right click the HP ENVY 5530 icon and select Printer Properties.
- Open the Ports tab.
- Click the Add Port button, select Standard TCP/IP and click on New Port.
- Follow the steps by typing the manually configured IP address and confirm the changes.
Now try printing and check if the issue been resolved.
Regards,
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Say thanks by clicking the Kudos thumb up in the post.
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After upgrading last week, i can no longer print multiple page print outs off of any website, without the secondary pages clipping off content. Page 1 prints fine... the remaining pages do not.
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If you want help, I suggest actually detailing what has happened, with versions of software etc. Anything that would let us assist.
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Peter -
I am unable print multiple pages after I upgraded Acrobat 8 Professional. Worked fine with Acrobat 7. I receive a pictwpstops stopped with status 1 message.
G4 iMac
1.5 GByte Ram
Tiger with latest updates
Adobe CS2 with latest updates and Acrobat 8
Brother MFC-5840CN printer with MFC-5840CN CUPS v1.1 PDD / driver (latest available)
I have removed my local fonts, reset printers, reinstalled printer/PDD files, repaired disk permissions to no avail.
Why is this happening and how do I resolve this? This is our proofing printer.
My CUPS debug output is given below.
*** Job 1 ***
D [04/Feb/2007:08:28:57 -0500] [Job 6] Error: /undefined in YDVGLJ+Times.New.Roman.Bold050*1
D [04/Feb/2007:08:28:57 -0500] [Job 6] Operand stack:
D [04/Feb/2007:08:28:57 -0500] [Job 6]
D [04/Feb/2007:08:28:57 -0500] [Job 6] Execution stack:
D [04/Feb/2007:08:28:57 -0500] [Job 6] %interp_exit .runexec2 --nostringval-- --nostringval-- --nostringval-- 2 %stopped_push --nostringval-- --nostringval-- --nostringval-- false 1 %stopped_push 1 3 %oparray_pop 1 3 %oparray_pop .runexec2 --nostringval-- --nostringval-- --nostringval-- 2 %stopped_push --nostringval-- --nostringval-- --nostringval--
D [04/Feb/2007:08:28:57 -0500] [Job 6] Dictionary stack:
D [04/Feb/2007:08:28:57 -0500] [Job 6] --dict:1059/1123(ro)(G)-- --dict:1/20(G)-- --dict:83/200(L)-- --dict:120/174(L)-- --dict:54/73(L)-- --dict:212/315(L)-- --dict:72/107(L)-- --dict:0/10(G)-- --dict:0/10(L)-- --dict:2/50(G)-- --dict:56/71(L)--
D [04/Feb/2007:08:28:57 -0500] [Job 6] Current allocation mode is local
D [04/Feb/2007:08:28:57 -0500] [Job 6] Last OS error: 2
D [04/Feb/2007:08:28:57 -0500] [Job 6] ESP Ghostscript 7.05.5: Unrecoverable error, exit code 1
E [04/Feb/2007:08:28:58 -0500] PID 1268 stopped with status 1!
E [04/Feb/2007:08:28:58 -0500] PID 1267 stopped with status 1!
E [04/Feb/2007:08:28:58 -0500] [Job 6] error drawing page 2
E [04/Feb/2007:08:28:58 -0500] [Job 6] pictwpstops - got an error disposing of document = -9783
D [04/Feb/2007:08:28:58 -0500] [Job 6] ERROR during execution of pictwpstops. Error number -9783
*** Job 2 ***
D [04/Feb/2007:00:06:09 -0500] [Job 5] cups->header.Duplex = 0
D [04/Feb/2007:00:06:09 -0500] [Job 5] cups->page = 2
D [04/Feb/2007:00:06:09 -0500] [Job 5] cups->ppd = 0x1103b80
D [04/Feb/2007:00:06:09 -0500] [Job 5] cups->ppd->flip_duplex = 0
D [04/Feb/2007:00:06:09 -0500] [Job 5] width = 4950, height = 6450
D [04/Feb/2007:00:06:09 -0500] [Job 5] PageSize = [ 612 792 ], HWResolution = [ 600 600 ]
D [04/Feb/2007:00:06:09 -0500] [Job 5] HWMargins = [ 9.000 9.000 9.000 9.000 ]
D [04/Feb/2007:00:06:09 -0500] [Job 5] matrix = [ 8.333 0.000 0.000 -8.333 -75.000 6525.000 ]
D [04/Feb/2007:00:06:09 -0500] [Job 5] Contrast_Bright() pdev->dm.dmPrivate.epBrightness = 0
D [04/Feb/2007:00:06:09 -0500] [Job 5] Contrast_Bright() pdev->dm.dmPrivate.epContrast = 0
D [04/Feb/2007:00:06:09 -0500] [Job 5] Error: /undefined in YDVGLE+Helvetica-Bold
D [04/Feb/2007:00:06:09 -0500] [Job 5] Operand stack:
D [04/Feb/2007:00:06:09 -0500] [Job 5] false
D [04/Feb/2007:00:06:09 -0500] [Job 5] Execution stack:
D [04/Feb/2007:00:06:09 -0500] [Job 5] %interp_exit .runexec2 --nostringval-- --nostringval-- --nostringval-- 2 %stopped_push --nostringval-- --nostringval-- --nostringval-- false 1 %stopped_push 1 3 %oparray_pop 1 3 %oparray_pop .runexec2 --nostringval-- --nostringval-- --nostringval-- 2 %stopped_push --nostringval-- --nostringval-- --nostringval--
D [04/Feb/2007:00:06:09 -0500] [Job 5] Dictionary stack:
D [04/Feb/2007:00:06:09 -0500] [Job 5] --dict:1059/1123(ro)(G)-- --dict:1/20(G)-- --dict:83/200(L)-- --dict:120/174(L)-- --dict:54/73(L)-- --dict:212/315(L)-- --dict:72/107(L)-- --dict:0/10(G)-- --dict:0/10(L)-- --dict:2/50(G)-- --dict:56/71(L)-- --dict:1059/1123(ro)(G)--
D [04/Feb/20> a PDF/X-1a setting has fixed the problem
I still have the problem with more simple kinds of PDF: 150 dpi, no PDFX. I can not print multiple pages.
Furthermore I can not use the option
"print screen view" (in german language), both affects the
Reader 8 AND the Acrobat 8: it always only prints the first page of the document without any scaling.
Finally I can not use the printer
"Adobe PDF": it results in an endless spool action to that printer.
Yesterday Acrobat 8 was deinstalled with the
deinstaller. The
new installation failed first because of a missing CD. The "AdobeExtendScriptToolkit2.0.1All.dmg" could fix the installation problem.
After successfull re-installation neither before nor after the update to Acrobat 8.1.0 the printing errors mentioned above were solved.
What can we try next?
===
OSX 10.4.10., MacPro1.1, Dual-Core, Intel-Xeon
Creative Suite CS2 and CS3
===
Weird hint: None of our three older G4 (10.4.10, CS3+4, Acrobat 8.1.0) has this printing or any other Acrobat problem. - So, is it even hardware related??
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