Trouble Printing with HP Officejet Pro 8500

Hello - I recently changed my laptop and have a Windows 7. I went online and downloaded the software and am able to do a test print page with the Print Doctor. However, when i print from my laptop and select the correct printer, it doesn't do anything or respond with printing. I was able to install and have it work with my old laptop, i just can't seem to work it on this one.
Thank You

Hi @Vanessasood,
Thank you for visiting the HP Support Forums! I understand you are having trouble printing to your HP Officejet Pro 8500 with your computer running the Windows 7 Operating system. I would love to get you up and running but require a little more information:
1. What is the Exact model of HP OJ 8500 you are using as there a few in the series?
2. Did you recently upgrade to Windows 7?
3. How is the printer connected, USB or Wireless?
4. Do you get any error message when you attempt to print?
Click here to download and run the Print and Scan Doctor > www.hp.com/go/tools- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Please let me know what the PSDR finds, I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
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It would help knowing how the printer is connected to the computer (USB, Ethernet cable, Wifi).
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Problem with HP Officejet Pro 8500 printer: cleans printheads every time it's turned on

Hello everybody,
the printer HP Officejet Pro all-in-one 8500 (A909a - product n. CB022A) cleans printheads every time I turn it on. This problem affects any HP Officejet Pro 8500 printer, it isn't a problem only of that one I purchased. It is an annoying and irritating bug because the printheads cleaning at each power on implies two bad disadvantages:
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too much time (2-3 minutes) to get the printer ready after power on.
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there exists a way (or procedure) to disable this unnecessary automatic cleaning at every power on?
Can someone contact HP engineers or tell me how contact directly one of them to indicate the bug and ask a new firmware update?
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This question was solved.
View Solution.

The servicing when the printer is turned on is normal and is required to keep the printheads healthy (not clogged). See here for information.
As for power savings, the printer will automatically go into a low power mode when not printing for some time. It is not necessary to turn the product off and on to save power.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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How do I set up wireless printing of my Officejet Pro 8500 on a laptop with Windows 8?

How do I set up wireless printing from my all in one Officejet Pro 8500 printer to my laptop with Windows 8?

You can set up your printer for wireless pretty easily if you have the Full Feature Software installed on your computer for your printer. The setup is done as part of the installation.
Read through below, then select how you wish to proceed. There is a video to assist - see below!
Install Printer Driver / Software
If your printer stops working (and it’s not a hardware problem), it may be due to software or driver issues. There are tools to help you diagnose the problem and help documents to guide you to success.
You might just desire extra features for your printer, or need extra tools to help with scheduled maintenance.
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If you have the CD that came with your printer, use that to install your Printer software -- IF the CD is compatible with your current Operating System. If you do not have the CD, or if the software on the CD is outdated, then you can use the online installation tools.
(Re)install the basic driver or HP Printer Full Feature Software or other software for your printer:
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Software controls the programs that interact with the User
Go to the top of the forum page to Support and Drivers
Officejet Pro 8500 Series
Enter your Printer Model information, and then go to Software and Drivers...
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Save the *.exe installation package(s) on your computer
Pay attention to the name and the location of the file(s) when you save the file(s). The file(s) will likely save to the "Downloads “folder.
You may remove your existing printer software with the following tool. Fixit is of particular use when the existing printer software is being replaced due to severe problems with the printing program.
Fixit -- Fix problems with programs that can't be installed or uninstalled
NOTE: If you have a recent working version of the Full Feature Software on your computer, you may opt to skip removing the existing printer software in the above separate step. During installation of your Full Feature Software, when the installer package detects the “old” printer software on your computer, the program will ask you to remove that old software: The program will then invoke an internal printer software removal program that is written to remove printer software. Once most of the old printer software is removed, you will be asked to Reboot your computer and log back in. After you log in, the final bits of the old printer program(s) are deleted and the new software will be installed. Depending on your system, the whole uninstall and install process might take as much as eight to twelve minutes.
Remember to Install the programs from Category Utilities first, if applicable, as these are smaller in size.
Install the downloaded Printer Software package last.
If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select ‘run as Administrator’ and install.
NOTES:
If using: Download and install the driver software before connecting a USB cable.
After the initial installation is complete, be sure to check for and install any relevant updates - check Category - Update. The Updates are important and can mean the difference between software that works as expected and software that does not work.
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Video Help for installing your Printer:
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I worked for HP but now I'm retired!

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View Solution.

Hi TM1997,
I understand you have an Officejet 8500 Wireless that is not printing red properly, it keeps turning to magenta. I'm sorry to hear this, but I will definitely do my best to help you!
As I'm sure you saw, when replacing the black and yellow printhead, that there are two printheads in the Officejet 8500 and the second one controls the magenta and cyan. I would suggest that you first have a look through this Troubleshooting Print Quality Issues document. You can also manually clean your printhead with the steps in this 'The Following Printhead Appears to be Missing or Damaged' or 'The Following Printhead has a Problem... document.
Hope this helps, have a great day!!
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**MissTeriLynn**
I work on behalf of HP

Printing problem - HP Officejet Pro 8500 Wireless All-in-One Printer - printer head?

I posted this elsewhere, but I think I posted it on the wrong Forum so I am posting it here now. I hope I did not do anything to upset anyone. I am new to this area, please forgive my clumsiness.
I have a HP Officejet Pro 8500 Wireless All-in-One Printer. I've had my printer since December 2009 and no problems. I recently bought a new laptop with Windows 7 and had to go online to find the drivers that work for my printer. Windows 7 was not compatible with this printer.
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Are you using genuine HP cartridges and not refilled or third-party cartridges?
Print the Print Quality Diagnostic page from the setup menu/print report/ on the printer's front panel
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Although I am a HP employee, I am speaking on behalf of myself and not the company.

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I had the same problems as reported in previous posts. I reinstalled my entire system and upgraded to Windows 7, 64 bit, Ultimate. Only the priint driver would install from the Full Feature Drivers option at HP Support.
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Hello,
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After doubleclicking on the HP Software icon and waiting a long time for the software to open, as I mentioned above, one thing I tried was a ctrl-alt-del and opened Task Manager. I checked the services running and there was multiple instances of an HP service running (I don't recall the name but there seemed to be dozens of the same HP service running).
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This question was solved.
View Solution.

Hello again,
I tried the first part but it did not work.
However, the second more detailed part (with the 9 steps), appears to have worked! I now can double-click on the HP Printer icon and everthing functions as it used to previously.
I would like to take this opportunity to thank you very, very much! You have been very patient with me as a customer and very persistent and determined to find a solution. Over the course of several days you suggested various possible solutions. When something did not work, you did not give up but continued to search for a solution. You really are a very fine example of what customer service should be. You deserve a big raise! Thanks again.
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What is the model or product number of your printer? If you have the Officejet Pro 8500 All-In-One A909a, you can take a look at this document, which describes cleaning the printheads. How long have the ink cartridges been in the printer? The cartridges should have an expiration date on them. If they have been in a while, I would replace all of them, then begin troubleshooting.
Please let me know if this helps.
Good luck!
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Adobe Indesign CS4 Crashing When Printing To HP OfficeJet Pro 8500

Adobe Indesign in crashing when I select print. The only printer I have is the OfficeJet Pro 8500 (A909g) I am running the latest version of OS. (OS 10.10.1) I have uninstalled Indesign and reinstalled it from my disc. There is no update to the version I loaded. (There are newer versions of Indesign and Creative Suite) I reset the printers in system preferences. I have checked Software Update to make sure I have the latest driver. I am running Indesign on my other computer using OS 10.10.1 so I doubt that is an issue. Other Adobe software prints fine. All other programs that I have print fine as far as I can tell. I have run diagnostic software without success.

Hi,
Adobe might be a better resource to check a such, as any other application work as expected as you mention.
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Regards,
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How can I Send a fax directly with HP Officejet Pro 8500

Hello
I have a printer of the type
hp officejet 7100 series
When I want to send a fax directly, a text document, for example, type it on the printer
hp officejet 7100 series fax
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Now I buy a new printer
HP Officejet Pro 8500 A909g Series
I want to do the same work.
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I want to resolve the issue
Send a fax directly

Just to make sure, this is how the process of faxing from Word is supposed to work, in general terms:
1
Create and save a Word document. You'll need a saved file on your computer before you're able to fax it.
2
In Microsoft Word, you can use the Fax Wizard to fax your Word document if you have Word and an Internet connection capable of doing so.
3
Click "File," then "Send To," then "Fax Recipient." This should open up a Fax Wizard window separate from the window of the document.
4
Follow the onscreen instructions of the Fax Wizard. If your computer is not capable of sending faxes, the Wizard will indicate this.
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Enter the file, recipients' names and numbers and information from your coversheet. Click "Finish" at the bottom of the window.
6
If your computer is for some reason not capable of using the Microsoft Fax Wizard, you'll need to download a different Internet fax program from the Web.
007OHMSS
I was a support engineer for HP.
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Trouble Printing with HP Officejet Pro 8500

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