Trouble re-setting email address

I have recently updated to the Curve 9300. My email address was working on my previous 8900 but became invalidated for no apparent reason. I wasn't able to re-validate it, so deleted it.
I now can not set the email to work on the Curve. I have asked for confirmation of the user name and password on both the old and new devices and are being told that no user name or password exists. I have tried adding the email address to the Curve using the device but that doesn't seem to work.
Any suggestions?

Hi and welcome to the forums!
Farmeressex wrote:
I have recently updated to the Curve 9300. My email address was working on my previous 8900 but became invalidated for no apparent reason. I wasn't able to re-validate it, so deleted it.
What email provider is the account with? Had you done a complete backup before switching devices?
I now can not set the email to work on the Curve. I have asked for confirmation of the user name and password on both the old and new devices and are being told that no user name ortpassword exists.
I can understand the password being forgotten, but you should have the email address account name.
Have you checked Outlook in tools, option, email accounts?
Asked who or the confirmation of user name and password? The email proprovider or our carrier?
Have you setup your Blackberry email account? This will give you email on the device and get you access to the BIS site where you will need to setup the other account.
I have tried adding the email address to the Curve using the device but that doesn't seem to work.
Any suggestions?
Please let us know the details requested so we can help you.
Thanks,
Bifocals
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