Trouble Reactivating Creative Cloud membership

I'm trying to reactivate my subscription to creative cloud, it just expired. I want to pay this month with a Visa giftcard. When I go to the "My Subscriptions and Services" page, there is a button to "Restart". I click on it and the page it takes me to just says "Header Too Long" with no info on the page. Can you help? Do I need to enter the card as my payment information in my account first? I mss my programs! Thanks!
Best,
Sarah

Sarah I would recommend trying a different web brower. If you continue to face difficulties you will want to contact our support team.

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I have renew my Creative cloud membership. I still can login into my account yet I get a message "We are having trouble identifying your membership" 00 days remaining. This message may refer to my old membership?!

I have renew my Creative cloud membership on 20 July 2014. I still can log in into my account yet I get a message "We are having trouble identifying your membership" 00 days remaining. This message may refer to my old membership?! How can I reconstruct the automatic login and have the right days remaining number?

bridge_system_error,Please try the following steps.
Delete the opm.db file from the following location based on your operating system.
<user account> is your user-specific folder Mac OS:
Mac HD/Users/<user account>/Library/Application Support/Adobe/OOBE
Note: The <user account>/Library/ folder is hidden after OS 10.7, follow the instructions here to access it: Access hidden user library files | Mac OS 10.7 Lion
Windows:
C:\Users\<user account>\AppData\Local\Adobe\OOBE folder
Note: The AppData folder is hidden by default. Follow these instructions to unhide it if needed: Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7
(if you get error while renaming it, use the Task Manager for Windows and Activity Monitor for Mac to end all Adobe Processes.)
Launch the Creative Cloud app again for the Start Menu (Windows) or Applications Folder (Mac OS).
Launch the Adobe Photoshop CC and click 'Not my Adobe ID' in the Sign in window and sign in using the Adobe ID and password that was used to purchase the subscription.

Is Adobe Bridge included in my creative cloud membership?

Is Adobe Bridge included in my creative cloud membership?

Bridge CC included with, photoshop single App subscription, Photoshop Photography offer and Creative Cloud full Applications membership.
if you are having any of those subscription, then you can access Bridge CC Also.

How do I enter CS6 license key when Adobe Application Manager immediately tries to authenticate against my expired Creative Cloud membership?

I have CS6 Master Suite installed along side my now-expired Creative Cloud apps (I am evaluating whether to renew my subscription at this time). Both CS6 and Creative Cloud are currently unlicensed due to a snafu with my educational license, but I have a new CS6 license that I am trying to register CS6 with. However, upon launching any CS6 program, Adobe Application Manager then launches and tells me that my Creative Cloud membership is now expired. How/where to I enter my CS6 license key? I have already tried entering my new license on my Adobe account profile > “My products and services”, and reinstalled CS6 applications from my original disk image (MasterCollection_CS6_LS16.dmg).
Thanks in advance,
Liz

Figured this one out from another thread, after which I was able to sign in again with my Adobe ID and my software was ready to use:
Windows:
Delete these folders
SLStore from C:\ProgramData\Adobe
SLCache from C:\Program Files (x86)\Common Files\Adobe
OOBE from C:\Users\(Your Username)\AppData\Local\Adobe
Mac:
Delete SLStore and SLCache from /Library/Application Support/Adobe
Delete OOBE from ~/Library/Application Support/Adobe

I am trying to INSTALL the free trials of AI and PS when I click on the link to install it goes to another page says installing but nothing is happening. I have the FREE TRIAL Creative Cloud Membership.

I am trying to INSTALL the free trials of AI and PS when I click on the link to install it goes to another page says installing but nothing is happening. I have the FREE TRIAL Creative Cloud Membership.
I am getting very frustrated with this. When I try to install the Creative Cloud thing it asks me to pay even though it says try for free.

Hi Mirrormonolith,
Please try the following steps assuming its a MAC:
1) Open Activity monitor and Force quit Adobe CEF Helper, Creative cloud, Adobe IPC Broker & Crash Deamon if available.
2) Try to open, if doesn't work then go to Applications>> Adobe Creative cloud>> Right click>> Get Info>> Click on the Add sign>> Select the user you are logged in>> Give Read and write access.
3) If that doesn't work then enable the root user and launch to update there, check this link on how to enable/sign in to root user Enabling and using the "root" user in Mac OS X
Please let me know of that worked.
-Ankit

Can I cancel my Creative Cloud membership and still use Photoshop on my computer?

I have the month-to-month Creative Cloud membership and am curious if I would be able to cancel my Creative Cloud membership and still have access to everything still involved with my Photoshop downloaded onto my computer?

If you have licensed versions of software that you purchased separately from your Cloud subscription you can still use them. There is a chance that the Cloud will have taken over for them in which case you may have to uninstall, clean things up, reinstall.

Can I use my creative cloud membership on a second computer?

Can anyone tell me if I am permitted to use my adobe creative cloud membership on a second computer and if so, how do I download the apps?

Creative Cloud Help | Creative Cloud / Common Questions
Can I use the software I download from Creative Cloud on more than one machine?
Yes. Creative Cloud desktop applications can be downloaded and installed on multiple computers, regardless of operating system. However, activation is limited to two machines per individual associated with the membership. See the terms of use for more information. Learn how to deactivate a Creative Cloud license on a machine.
if so, how do I download the apps?
Same way as you did the first time.
Sign in to creative.adobe.com, download the Cloud desktop app then download the software.

Can i use my creative cloud membership on laptop and desktop? Or is one membership needed for each device?

Can i use my creative cloud membership on laptop and desktop? Or is one membership needed for each device?

Yes you can!

Install an app on multiple computers with the Creative Cloud membership?

I have the Creative Cloud membership. Can I install an app on multiple computers? I wouldn't use the app on different computers at the same time.

You can install on as many machines as you like, but the account can only ever be active on 2 machines at any given time. If you need to move to anotehr machine, you need to sign out with a full deactivation on one of the two machines in use.
Mylenium

Any one else having trouble with Creative Cloud not opening?

Anyone else haveing trouble with Creative Cloud not opening? All I get is the splash screen and the :loading: symbol that keeps going around and around---forever.
This just started ---.
I am running Windows 8 on an i7 machine with 16 gigs of RAM. My internet connection is good---all other internet access opens just fine.
Thanks
gene

Have you downloaded and installed the following updated Mountain Lion compatible driver and software for your model?:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-107723- 1&cc=us&dlc=en&lc=en&os=219&product=4073738&sw_lang=
Hope this helps

Creative Cloud Membership has reached its limit for hosted sites

I have had a paid Adobe Muse Creative Cloud membership for about 2 years now, and only used one website. I understand I can host up to 5. But for some reason when I try to launch a new site, I am told my membership has reached its limit for hosted sites. Can someone please tell me if I have some test pages I'm hosting (or something) and how I can erase them so I can make room for my new site. These are only personal sites so I do not need a business catalyst url for testing. I have the two domains active now and just need to be able to have both go live.
My email is [email protected]
The web page I'm trying to launch is www.ninetiesband.com. The only site that should be active right now is www.wearenightsbridge.com.
Thank you for any help you can provide.
-Mickey

Hello Mickey,
I checked your subscription details, and it looks like you're subscribed to Adobe Muse single app subscription, and not Creative Cloud subscription. When you sign up for Muse single app subscription (yearly), you get one free site to host with Business Catalyst. You only get 5 sites when you have a full Creative cloud subscription.
Cheers
Parikshit

I need help refreshing my Adobe Creative Cloud membership in Business Catalyst.

I need help refreshing my Adobe Creative Cloud membership in Business Catalyst.
Hello, I had an Adobe Muse membership and I have changed it to a full Adobe Creative cloud membership. The problem is when I login in to business catalyst and try to push live a second site, it tells me as follows: Your Adobe Creative Cloud Membership has reached its limit for hosted sites.
I think business catalyst has not recognize jet that I have change my Adobe Creative Cloud Membership and does not allow me access to the 5 sites that are supposed to come with my adobe creative cloud.
Please help me refresh my status on business catalyst so I can publish my 5 sites.
thanks

Hi,
Please reach out to our direct support via case or live chat as this may require escalation. It appears your account is not syncing with your adobe ID for whatever reason and will require further investigation to help resolve. We'll need your ID(s) plus any additional details so we can correct this for you.
- http://helpx.adobe.com/contact.html
Thanks,
-Sidney

Adobe Creative Cloud Membership offers 5 websites hosting?

I am having extreme difficulty in trying to build a website applicable to the 5 websites offered within Adobe Creative Cloud Membership? I have been told by Adobe Support options that Creative Cloud Membership does not offer hosting for any websites despite what I read of the 5 websites being offered in the Adobe Creative Cloud Membership? I have a year memership and when I call support no one so far can answer me on how to utilize these 5 websites hosting. No one knows anything about these 5 websites offered in the ad! I ask if I use any specific product as maybe Muse and I am being told that any specific adobe product CS6 that I have installed through my Adobe Creative Cloud membership has therir own individual support offered not through Adobe Creative Cloud membership anyway? I am very aggravated after being disconnected with assorted support members over the phone. I don't even suppose what I am talking about? Correct? Anyway, I find I cannot get an honest answer to my problem after all. Is this the place I might find conscientious help and understanding with my Adobe created dillema? Please reply as I am a very nice guy that has patience in learning what my Adobe Creative Cloud really offers now after being sold on it for a year?

You get 5 webBasic level sites with Creative Cloud. Here is more info here:
http://forums.adobe.com/docs/DOC-2152
and
http://tv.adobe.com/watch/learn-creative-cloud/publishing-your-site-to-business-catalyst/
Frankly Adobe Support is some of the worst support I have ever seen. They do have a few shining stars and some do have good experiences. (I have had good and bad) and I will add Business Catalyst Support is top notch and is also separate from regular Adobe Support.

Does Adobe automatically charge you after your free Creative Cloud membership expires after 30 days?

Does Adobe automatically charge you after your free Creative Cloud membership expires after 30 days? Does Adobe warn you about this?

Did you provide a credit card number as part of signing up for the free trial?

I have a creative cloud membership and need to install on a new computer. When I go to the website it shows that I am a member but have no products. I would like to unactivate ;my old computer and activate and download onto my new one. My old one is de

I am trying to install my creative cloud programs onto my new computer. When I go to the website and log in, it shows that I have a creative cloud membership, but says I have no products. Not sure how I get the program downloaded. Any ideas?

you can install and use on up to two computers at any one time with your single-user license so you need not sign out from your old computer's cc app.
but if you no longer want cc on your old computer, open your desktop cc app and sign out, http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
to install on your new computer go here and download the cc desktop app using your adobe id, Download Adobe Creative Cloud apps | Free Adobe CC trial

Trouble Reactivating Creative Cloud membership

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