Trouble reinstalling serial number not accepted

difficulty reinstalling registration after computer crash. needed new motherboard and we formated the hard drive now serial number not acceptable

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

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Serial Number not accepted CS4

I have a Macbook Air and tried to install CS4 Design Standard, but the downloaded installer does not accept my serial number (marked as invalid). I purchased the CS4 Design Standard (Education) in 2009. What can I do to install the CS 4 on my Mac that has no disc drive? Why is my serial number not accepted?
Looking forward for help!
Thanks.

contact adobe support if you're certain you're using the same serial number that worked previously, http://www.adobe.com/support/chat/ivrchat.html
otherwise, make sure you're using the correct serial number, http://helpx.adobe.com/x-productkb/global/find-serial-number.html

Serial number not accepted when using disc to download on second computer.

Serial number not accepted when using disc ot download CS6 to second computer. Help...

make sure you're entering the correct serial number for the correct product: http://helpx.adobe.com/x-productkb/global/find-serial-number.html
if you're certain that you are doing that, contact adobe support: http://www.adobe.com/support/chat/ivrchat.html

CS2 Premium serial number not accepted at use on Win 7 system

I have at several years old version of the Creative Suite 2 Premium. It has been licensed on a Win XP system previously, but now I try to install it on my new Win 7 computer.
But the "Personalize your software" - window will not accept the serial number that I can read on the product casette from the label named "SERIAL NUMBER CREATIVE SUITE PREM".
Am pretty sure that it is entered correctly, and in fact the same serial number is accepted during installatin.
Please advise....
Ole C P

Hi Jeff,
The request for the serial number comes when I start up InDesign, I have not tried the other programs.
I enclose a screendump of the Serial number request and while I am at it a foto of the product case as well:
<Images removed by Moderator>
regards
Ole Carsten Pedersen

Reinstalling PSE7 in Windows 7: serial number not accepted

My hard drive was replaced yesterday and Windows 7 reinstalled. I just bought Adobe PSE13, but prefer to work in PSE7. I have installed PSE7, but the program will not accept my serial number: I try typing the number in, but nothing happens. Please help.

Dear Mr. Weller --- I cannot get your on-line link to work, so do not know if the "answer" (which I have not seen) is correct. If you could cut and paste it and send it to me, that would be wonderful and, if it works, I would be delighted to mark the query as "answered." I did search the site prior to posting my query and did not get any response.

Serial number not accepted after reinstall

As the the useless live chat sent me here I will ask, but I can not see how 'peer help' can assist where live chat can not. And yes, I am very annoyed with live chat.
I have been using PSE3 for a number of years, but since reformatting my PC and reinstalling PSE3 I can not get rid of the register popup :- http://s24.postimg.org/w4eo6jfkl/screenshot_31.png
because if I follow the link I get This serial number has already been registered. Products can only be registered once. Click here for more information.
How can I stop the popup popupping?

Well, I contacted support again, and was told I would have a telephone call from them as it needed 'real time' problem solving. Great I thought, someone will help at last.
So at the appointed time I was at the computer, phone to one side, coffee at the other, waiting for the call.
I waited
and waited
and waited
3 hours later I send a message to Adobe saying what I thought. Eventually after almost 5 hours after the promised call, someone phoned. Details confirmed, problem explained.
RESULT! Well, no. 'we do not support PSE3' So why the £$*& did you agree to telephone? I stated the problem in the initial contact, including the version I was using. An email saying 'sorry we do not support PSE3' would have sufficed, but no, they gave the impression that they would give support, for which I was grateful (at the time, not now)
So what do I think of Adobe product support?
What support? They do not understand the meaning of the work, or customer service in general.

Serial number not accepted after trying reinstall cs5design premium on mac . Mavericks

CAn any one help me? Ik got the serialnumbers from adobe, whymis it not accepted. Is it because I have mavericks on the mac?

if you purchased a mac serial number, and not windows, your serial number will be valid with the matching mac installation file regardless of which mac os you use. some mac os may not be compatible but that's not a serial number issue.
if that doesn't explain the issue because you did purchase cs5 design prem for mac, what error message are you seeing after entering your serial number?

Installing Photoshop CS5 on new Win8.1 - serial number not accepted. Help please!

Hello everybody,
I just wanted to install Photoshop CS5 on my Windows 8.1 64bit machine, which also happenes to be a new machine. The serial number provided in my Adobe account is not accepted by the installer! The information I could gather from the "support" area points me to a problem which is caused by not properly uninstalling the previous install, am I right? I did not know this. Also, I am no native speaker and feel a little lost on this.
Please help, I need to use my copy of PS CS5, thanks!

clean and reinstall per Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Serial Number not accepted even though correct

Help. Trying to reinstall a Creative Suite 5.5 Upgrade and it will not accept my serial number even though correct.

These are user to user forums. You are not talking to Adobe when you are interacting in this forum, though there are some employees that stop by to help. You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

Cs3 serial number not accepted when installing cs6 as upgrade

I downloaded photoshop cs6 after paying for it as an upgrade from photoshop cs3. During the installation it asked me for the serial number for cs4 or cs5 but not cs3. It would not accept the serial number of my cs3. A look at other forums suggests the only way round this is to hack in as if I was doing an illegal download. When I installed on this computer, the help Desk took over my computer and had a lot of trouble overriding the problem. I now have a new computer and am having the same problem in trasferring cs6 to the new computer. Unfortunately I have deactivated cs6 on this computer and at present cannot use it at all.

Contact Support team to sort this out.
http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

Elements 13 serial number not accepted

Purchased, downloaded and installed Photoshop Elements 13 on Mac.
After installation it asks for serial number. It will not accept the serial number from the purchase email.
I verified it was the same serial number as on the accounts page.
I checked it multiple times, had someone else check it, then printed out the email and entered one number at a time checking each one off just to make sure I got it right and I still cant get it to accept the serial number.

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Upgrade product CS5 from CS3 to run on Mac -serial number not accepted

Hi I spoke to your team last week before ordering CS5 for my first time buy Mac.
I was told that I DID have a qualifying product running on my Windows laptop - I have a registred copy of CS3
I am trying to iinstall the new CS5 onto the Mac and I am told that the serial number is valid but does not qualify for the product I have bought on your avice
Please can you help me

Hi there, the software for Mac OS won't accept a Windows serial number. You'll need to contact Customer Service and they'll help you to get things working. For the best assistance, I reocmmend our chat support at http://adobe.ly/tuMwkC

Cs4 extended license serial number not accepted

I have just reinstalled my Mac and upgraded to Yosemite. I have reinstalled my copy of Photoshop CS4 Extended but when I enter my serial number which obtained from adobe site after logging I am told it is not valid so I can only use the program in demo mode for 30 days. I bought the mac version and it has never been installed anywhere else
Any ideas?

Find your serial number quickly
Contact Adobe with proof of purchase since we are users and cannot fix this.
If you bought it from Adobe, it will be registered under the account you purchased it under.
Gene

PhotoShop CS5 Extended serial number - NOT accepted - is there a quick fix? Many thanks and hugs for the winning answer :-)

guys, i need you help - CLEARLY - so I bought PhotoShop CS5 Extended two years ago - but never real used it - today I requested the serial number - which was sent asap - BUT the system doesn't accept it, says it invalid - question - am I doing doing something wrong or is there a quick fix? Many thanks and hugs for the winning answer :-) Somayeh!

Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat
There is also a phone option.
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation

Serial number not accepted - CS4 Design Standard

Hi,
We have installed Creative Suite 4 Design Standard on a Windows 7 computer and all programs are running fine but prompting to activate. We have confirmed with LWS and Adobe support that we have the correct serial number but when entering it at the licensing prompt, it is not being accepted.
Can anyone please assist to advise how we can successfully activate this product?
Thanks!

you must use the suite that matches your serial number:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Trouble reinstalling serial number not accepted

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