Trouble removing a user from creative cloud for teams

I am trying to remove a user from my team, however the X does not show the pop up menu with the option to remove them.  Also, when I click on any item on the left hand menu, nothing happens.

Sorry... This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Similar Messages

  • Creative Cloud for Teams. I can not remove a user

    I am helping a friend who has bought Creative Cloud for Teams. I am myself a team admin for a company and that's why she asked me to help out.
    She has only one user on the team right now, her self. She is also the admin.
    Different User and Pass for each.
    Anniversary date is in July 2015.
    Trouble started four weeks ago in the beginning of October.
    The iMac was on System 10.7 but I updated to 10.10 when trying to solve the matter.
    I cleaned everything Adobe, using Adobe Cleaner and manually inside out, preferences, Libraries, Applications, Utilities…
    Installed again the Creative Cloud and started with Photoshop to try out once again.
    When she is logged into the Admin Console / Manage Team it shows very clearly that the User is Active.
    When she tries to open any CC application there is a message saying that the account has expired.
    When trying to remove the User, it is not possible and there is a yellow sticker saying: "We're sorry. Something seems to be wrong on our end. Please try again later. If this continues to fail, please contact customer support."
    The User can not use any of the CC applications and the only option now is to run a 30 days trial on the admins Adobe ID while we try solve this matter.
    Is anything of this familiar to anyone? Any suggestions?

    Oh, sorry…
    The problem was partly that the owner of the license should have assigned the first (and only) seat to the admin, herself, the buyer,
    Instead she assigned it to herself under another Adobe ID. She says she was told to do it this way but reading the instructions from Adobe says you should start by assigning the first seat to yourself/the admin.
    But that should not have caused such dramatic problems where she was not able to delete the user and correct it. Also the license for the assigned user expired – strangely after 5 months of use. There was something that happened at Adobe that made this stick and the problem had to be solved by them.
    In the meantime I made the admin a trial for 30 days and the problem was solved within that time and everything is fine now.
    Lesson learned: If one is buying a Team version, one should always assign the first seat to the admin – as the instructions says.

  • Trouble Installing Lightroom 5 from Creative Cloud

        I'm having trouble installing Lightroom 5 from Creative Cloud. The file seems to download ok, but once it goes into it's installation I get the following error message:
    Exit Code: 7
    Please see specific errors below for troubleshooting. For example, ERROR: DW006 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 2 error(s)
    ----------- Payload: Adobe Photoshop Lightroom 5 5.4.0.0 Adobe Photoshop Lightroom 5.pkg_5.4 -----------
    ERROR: DW006: Apple Package failed to install successfully.
    ERROR: Third party payload installer Adobe Photoshop Lightroom 5.pkg failed with exit code: 1
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    Which OS?
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    LIGHTROOM INSTALLATION ERROR : DW006, HOW TO INSTALL?

  • Creative Cloud for Teams, 6 users, files on server, want them on cloud..

    At my company we have 6 creative cloud for teams users and a server that we use to put all of our files on, i want to have all of those files sync to the cloud so we can all access them and they stay in sync with the server that they are all on. would i need to install creative cloud on the server (its a mac mini server) and sync it that way? i would need to take up an install and log in for the server computer correct? most of my team already uses their 2 installs on a mac pro tower and then on their macbook pros for when they telework or are onsite somewhere... just wondering what my process should be for getting our files on the server synced with the cloud for our team.. thanks!
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    The feature you want is not available yet. Currently there is only individual file sharing, so one file at a time. Folder sharing is coming. You will then be able to share folders with specific individuals. We do not have a date for when this feature will be available.

  • I want to buy photoshop creative cloud for teams, how users can install and use it?

    i want to buy photoshop creative cloud for teams, how users can install and use it?

    Cancel old and buy new is the only way I know, but you MAY be able to exchange
    Return, cancel, or exchange an Adobe order

  • May I know creative cloud for teams license is per user or different apps can assign to different user?

    May I know creative cloud for teams license is per user or different apps can assign to different user?
    Thanks.

    You have to assign the complete CC to the user, any particular app can not be assigned to each user.
    Creative Cloud Help | Creative Cloud for teams
    Regards
    Rajshree

  • Installing Creative Cloud for teams?

    I have purchased Creative Cloud for Teams. One of my team members is having trouble getting the apps onto a second machine.
    She had an existing Adobe ID, which had to have the password reset before she could accept the Team Invitation.
    She has now accepted the invitation on her laptop and downloaded and intalled the required apps.
    When she went to accept the invitation on the office machine she was told the invitation was already accepted and unavailable.
    We downloaded the apps to the office machine as trials and tried to activate them with her Adobe ID, but were told that it exceeded the number of activations available for that ID.
    We deleted the app from the machine to try again, but are now not able to redownload the app through that ID. When we click to DOWNLOAD our browser "cant' open the specified address"
    What to try next?

    Which operating system are you using?  How did you remove the applications?

  • Creative Cloud for Teams - Trial only Software on Second Machine

    I recently purchased Creative Cloud for Teams for my office.  Currently there is only one license, I am the licensed user as well as the Team Administrator.  I may be wrong, but I thought that my license allows for me to install apps on two machines, but any app I try to add to my second machine is always in Trial mode and prompts me to either buy a new Cloud membership or enter a serial number.
    I tried deleting myself as the user, re-sending the invitation to join the CC for teams, clicked the link in my email to accept and set up Creative Cloud Desktop on my second machine, made sure I was signed in to the account and tried to download Photoshop, Lightroom, and Muse, but can't get them out of trial mode.  I tried updating the apps, and I also uninstalled them completely, signed out of Creative Cloud, cleaned my browser cache, signed bask in and reinstalled the software, no luck.  I'm still prompted for serial numbers on my second machine. 
    Am I doing something wrong?
    Thanks!

    Okay, so now I'm back to being able to use CC for Teams on my work machine, but not my home one, even after the billing issue was fixed.  My subscription is active and is paid up to date, but nothing will get rid of the trial mode in all the apps on the second machine.  I'm the administrator for the Team account, we have one license currently and it is assigned to me using the same Adobe ID and password.  I tried removing myself from the license and inviting myself to join CC for Teams again, opened the email on my second machine and accepted the invite, and downloaded the CC desktop app on the second machine... all apps still download as tirals.  Uninstalled CC and all apps, reinstalled, ntohing.  Went back to my work machien, signed out of CC completely, signed in on the second machien.... same thing, all trial software, always prompted for serial numbers even after I sign in. 

  • Issues with Creative Cloud for teams deployment workflow

    The Adobe Creative Cloud for teams IT Deployment Guide lists out steps for IT admins to deploy the CS6 applications and then have their end-users license the trial software with their Adobe IDs once they have been invited to the team. There are two major issues with this document.
    First, the media that is on the FTP is not for North American English. We are working to get that posted on the FTP site ASAP. In the meantime, you can find the CS6 MC media from: http://www.adobe.com/downloads/
    [Note: Getting media from that page requires the use of the Adobe Download Assistant which is very consumer focused. Sorry about that.]
    Second, in order to have the ability to login properly with a Creative Cloud for Teams account the system needs to have the latest copy of Adobe Application Manager installed. If you do not do this step the end user will be prompted for a serial number.
    Unfortunately the Adobe Application Manager can’t be packaged with AAMEE nor is it a native installer. I know, I know! Here are the links to the Adobe Application Manager installers:
    Windows: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
    Mac: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
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    Win: <Path to Setup.exe>Set-up.exe –mode=silent –action=install
    Mac: <path to ASU> /ASU/Install.app/Contents/MacOS/Install –mode=silent –action=install
    Jody Rodgers | Sr. Product Manager | Creative Cloud for Enterprise | Adobe Systems

    Hi Boncker,
    I see that you have an active Subscription under your account . Please launch any of the installed product and when you get the trial prompt , please click on License this software and then Enter the Adobe Id & Password for the account that you have accepted the invite .
    Please do let us know if that worked for you or not .
    Cheers,
    Kartikay Sharma

  • How to license Acrobat Pro as a single product in Creative Cloud for teams.

    We're just starting with Creative Cloud for teams and I have a question about purchasing it.
    We seem to have the option to either add all the products or to license for a single product.
    Since a lot of our users are only using Acrobat Pro we'd like to license only that, but when we add a single product license in our team Acrobat Pro is not in the list of applications.
    Any idea why?

    Hi,
    No way to remove it yourself,you must contact the customer service and normally they will remove it without any problem .

  • Disable access to the cloud storage feature for Creative Cloud for Teams?

    Is it possible to disable access to Creative Cloud Files when using Creative Cloud software for Teams/Volume Licensing customers? We're considering moving to Creative Cloud subscriptsions instead of traditional licensing and the ability to turn this feature off would be the easiest way to comply with our company's security requirments.
    Thanks.

    BrickyB, This is what the Creative Cloud FAQ says,
    My organization wants to block access to certain services, such as storage and access to community features, available through Creative Cloud. Is this possible?
    Yes, your IT administrators can block users from accessing the online services.  The online services and their URLs are listed here.
    As an administrator, you will also be able to deploy Creative Cloud desktop applications independent of the cloud-based services using the Creative Cloud Packager. The Creative Cloud Packager is available through Creative Cloud for teams.
    Check this for more details.
    http://www.adobe.com/products/creativecloud/faq.html

  • Switching a Creative Cloud individual account to Creative Cloud for TEAMS account

    I want to switch my account from an Individual Creative Cloud account to a Creative Cloud for Teams account, and it says you can here: "Yes. If you have an individual Creative Cloud membership, you can cancel with no penalty and reenroll as part of your company's team membership."
    However, when I went to actually cancel my individual account, it says here: "you are charged 50% of the remaining amount left on your contract."
    So what I need to know is, HOW? I don't want to cancel and then get charged.
    Do I really have to sit on the phone and wait to talk to a customer service representative?
    PS: I just spent 15 minutes on a "live chat" with someone who had no idea what I was talking about and started asking me what my order number was.

    You may switch from an individual to a team subscription with no penalty. You may cancel your subscription from your account page at https://www.adobe.com/account.html. I will share your feedback with our customer support management. If you have any trouble with this email me at [email protected]
    From the Creative Cloud FAQ here http://www.adobe.com/products/creativecloud/faq.html under the Creative Cloud for teams section:
    I have an individual Creative Cloud membership. Can I upgrade to Creative Cloud for teams?
    Yes. If you have an individual Creative Cloud membership, you can cancel with no penalty and reenroll as part of your company's team membership.
    From the Account management section:
    How do I cancel my one-year membership?
    To cancel a one-year membership, you can either go online to the Account page on www.creativecloud.com or contact Adobe Customer Service (http://www.adobe.com/go/support/). If you cancel your membership before meeting the 12-month commitment date, you will be charged 50% of the remaining amount left on your contract.

  • Creative Cloud for Teams (Any Hidden Cost?)

    Regarding the CC Team Subscription please clarify the following;
    (1) Are there a certain number of seats allotted to the team subscription and if so how many?
    (2) For a company with 6 to 8 employees who need to use various products from the Master Suite, is their an extra cost for each employee or seat?
    Please clarify as soon as possible as our company is very interested in subscribing but we need further clarity on this particular matter. 
    Regards
    S. Phillips

    http://www.adobe.com/au/products/creativecloud/faq.html#ccm-teams
    (1) Are there a certain number of seats allotted to the team subscription and if so how many?
    No, you pay per seat. Minimum one seat, maximum is however many you want to pay for.
    "How much does Creative Cloud for teams cost?
    Creative Cloud for teams is US$69.99 per user per month (with an annual commitment). Existing CS3 and later customers who have previously purchased Creative Suite software through a volume licensing program are eligible to buy at the special price of US$49.99 per user per month."
    (2) For a company with 6 to 8 employees who need to use various products from the Master Suite, is their an extra cost for each employee or seat?
    Same cost per user per month regardless of whether they use 1 app, some apps or all apps.
    You pay $69.99 for each seat per month. You can add, delete or reassign seats from the Admin console as required.
    6 seats x $69.99 per month = $419.94 per month
    8 seats x $69.99 per month = $559.92 per month

  • Creative Cloud for teams stuck in a loop asking to renew subscription (Windows 7 64 Bit)

    Good Morning
    I have two of my creative cloud users who are being constantly asked to renew the subscription everytime they open one of Adobe's applications. THe subscription is currently active as we paid for the full year and it doesn't expire until March 6th 2015.
    I have tried deleting the file from the OOBE folder with no success, I have tried uninviting and then re-inviting the user to creative cloud, I have tried inviting a brand new user and logging in with their details, no joy.
    The only thing that works is to login with a trial user account just so we can use the software.
    Any suggestions please, Adobe fix your 'Expert 1:1 Support page' it doesn't even load!
    Regards
    Mark

    Creative Cloud Help | Manage your Creative Cloud for teams membership may help
    or
    Chat Now button near the bottom for Activation and Deactivation problems may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • Creative Cloud for Teams error

    The company I work for as just upgraded from single accounts to the creative cloud for teams, I use my creative cloud on my pc at work and on my mac at home for overtime. However my home mac is currently erroring with a count down message telling me to update my activation information - I already did this and still I get the message.
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    " borked: To have totally f** something up. Usually by doing something stupid. Specifically used to describe technology that is broken."
    That is exactly what I thought I did. But then again no one warned me there are 'shared components'. So this kind of user behavior should be the starting point for development, no?
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    Renaming the file HD/Library/Application Support/Adobe/caps
    If you then install CC applications a new file 'caps' will be created with the correct updated media information.
    I will keep your link bookmarked just in case I again take something for granted.
    Thanks

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