Trouble reset/reformat/update ipod 4th gen

I have the sad face icon appear on my 4th gen 20gb ipod, so i throw it into disk mode and when i connect it to my laptop, the comp recognizes it for a second but then it tries to reset again and the same sad face comes up again. Ive had success with fixing the folder ! icon but have failed in this one.

OK try this
1) with the ipod DISCONNECTED, put it in "Disk Mode"
2) Open task manager (alt,ctrl and del keys), goto the "Process" tab, find "ipodservice.exe" highlight it and hit "End Process"
3) connect the ipod to the PC, goto "My COmputer" rightclick the ipod and hit format, UNCHECK "Quick format" and hit start.
4) When its done, safly disconnect the ipod from the PC and restart the PC so the "ipodservice.exe" is started back up
5) Open the ipod updater located in start>all programs>ipod
6) with the ipod still in "Disk mode" connect it to the PC and hit "Restore" on the ipod updater

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