Trouble restoring and backing up

Hi
I have the iphone 4 running 5.0.1 and am having trouble backing it up and restoring from that backup. Then i right click on the device the menu drops down fine and it will look as if it is backing up when i click on it. But when i try and to restore it from taht backup it fails.
When i click restore from backup it get a pop up saying
choose backup to restore from. this will only restore your contacts etc
then i click the last backup from the drop down menu
and click restore
the next pop up says
restoring ipone from backup
est time remaining
this stays on for anywhere from a few seconds to about a minute
then i get final pop up that says
itunes could not restore the ipone because backup session failed
i have tried to deleting the last backup and doing it again. I have deleted itunes and re downloaded and intstalled again and still get the same problems.
I am running Windows7 and the latest itunes 10.5.33 and firefox.
oh i have tried backing up to icloud and to my pc and get same errors on both
any help would be great thanks.

anyone? help please?

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Thanks for using Apple Support Communities. Based on what you stated, it sounds like you are not able to restore the iPhone. I would recommend that you read this article, it may be able to help the issue.
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HT1766 when i restore and back up i loose contacts

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You're attempting to back up more data to iCloud than you have available. iCloud has 5GB of free storage, and you can purchase more storage if you choose (+10GB = $20, + 20GB = $40, +50GB = $100, all prices for one year of availability).
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HT201365 I am trying to turn off find my iphone so that i can restore and back up the iphone. the phone has been disabled and when I try to restore it, it tells me i can't restore it until i take off the find my iphone options

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Let me start with the general advise...
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
Alternately, you also can clear Firefox's cache completely using:
orange Firefox button (or Tools menu) > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:
* right-click and choose View Page Info > Security > "View Cookies"
* Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
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I'm trying to restore and back up my iPhone 4 it's taking more than 45 hours. What should I do?

I have been trying to restore and back up my Iphone which i have just updated and I wanted my apps, contacts, messages,etc,. all back on my iPhone but its taking more than 45 hours and it's only 16 GB. I have really important contacts that I need to have in my phone but it would take weeks to get them back one by one without using the back up.

As has been said, you may have a corrupt backup on your computer. However, if it is a Windows computer you may also have a corrupt socket layer in Windows. So first try this (after canceling the backup):
Open a command window with Administrator privileges and type:
netsh winsock reset
then reboot your computer and try again to do a backup (right click on the phone's name in iTunes and select Backup from the floating menu).
If this doesn't work you will have to delete the existing backup. Go to iTunes preferences, Devices page.
Note: If you have a Mac first try restarting it, launching iTunes, and back up as described above.

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Hi Adele1
I'm sorry to hear your having difficulties backing the device up. How are you attempting to back it up? iTunes, iCloud, or Verizon Cloud. Please turn off Wifi and try this:http://vz.to/HDyBiC
JoeL_VZW
Follow us on Twitter @VZWSupport

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Hi Apple Community,
I recently had to replace the hard drive on my iMac. After the repair, I connected my Mac to my Time Capsule backup and did a complete resotre of my hard drive (approximatley 500 GB). The whole process took about 8 hours but when I was done I had successfully transfered over all my files, applications, preferences, and settings and was satisfied. However, when I attempted tp perform my next Time Machine backup, my computer began a new initial backup of my entire 500 GB of data. I couldn't understand why I would need to do a complete, fresh backup when I had just finished a complete restore. I called Apple and spoke to a Time Machine/Time Capsule Specialist who agreed that my computer was acting strangely and transferred me to an Apple Senior Advisor who would "have access to better tools for resolving my issue." The Senior Advisor told me that my Time Machine was actually behaving properly since backups are associated with unique hard drive adresses not content/settings, so a new hard drive will always require a new full backup. I was extremely frustrated with this response and felt like I recieved the infamous "it's not a bug; it's a feature" excuse.
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jfudem wrote:
The Senior Advisor told me that my Time Machine was actually behaving properly since backups are associated with unique hard drive adresses not content/settings
That's correct, but incomplete. The full restore (and Setup Assistant and Migration Assistant) were changed effective with Snow Leopard to leave a "trail" in the SystemMigration.log so Time Machine could figure out what happened, and "associate" the new drive with the old backups, and only do an incremental backup.
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iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
See
iOS 5: Updating your device to iOS 5
http://support.apple.com/kb/HT4972
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect to your computer & click on the "Update your device using iTunes".
Tip - You may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. After you update to iOS 5.x, the next update can be installed via wifi (i.e., not connected to your computer).
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Trouble restoring and backing up

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