Trouble restoring compaq to factory settings.. please help
I had a virus.. Hp sent cds.. They loaded fine( did it yesterday at about 4pm est) when it came to software loading it was stuck ont the page where it says don't turn of pc.. Yor pc restarts.. And messages may pop up... Says please wait with three green squares moving from left to right... After more than thirteen hours ( and on the advice of an hp agent) I redid the whole process again... Its been about five hours... Still going ... Any idea if this is " normal" any way to bypass this part etc.... An hp agent said he knew someone that took 48 hours to do a full factory restore... Does anyone know how long it should take?? Btw pc is about two months out of warranty so they won't help.. They did ask me to push F9 repeated to check hardware and it all passed.. I am frustrated and about to cry... Please help
This has been answered in desktop OS:
http://h30434.www3.hp.com/t5/Desktop-Operating-systems-and/how-long-to-restore-pc-to-factory-setting...
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Hi, can someone help please?
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The following link will give you all of the available options:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bph07143
If recovery discs are no longer available then the following link should help:
http://www.computersurgeons.com/
I am an HP employee.
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