Trouble restoring iphone 4 to version 7.0.4
I am not tech savvy. I have an older iPhone (4) and have never updated it. I decided to try to update it this afternoon, and once the update had finished I went to restore the phone (I performed a backup prior to updating) and it goes through the whole thing, gives no error, and then it reverts to the "Hello" "Hola" screen and I have to do the whole thing all over again. I have now tried 8 times to restore my data from iTunes with no success. Please help me.
-Meaghan
Are you sure the update is done?
You can try a reset, hold down the home/sleep button together until you see the apple logo and then release, then wait for the phone to boot back up.
Similar Messages
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I am having trouble restoring my iphone 4 either through WI-FI or itunes. I keep getting the messages "unable to complete activation at this time" or because the "activation server is temporarily unavailable" Has anyone had this happen to him/her beofore?
Activation issues are almost always due to the phone being, or having been jailbroken.
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I am having trouble restoring my iPhone. When I try to restore it, it says I need to update my iPhone first but I have already done so and my iPhone says it is currently up to date. I also just try and dowload the update again to just try it and it comes up with an error and won't finish everytime. Help please!
Also- another question, my iPhone will never finish syncing but will back up the phone. Just says "Waiting for changes to be applied."This is a simple solution that might help you too, I was having diffficulty restoring my iPhone 5 on the current iTuneson two different computers an iMac and a Macbook Pro, it was basically showing me the same error as you describe so I connected the Macbook Pro on my modem with a network cable!
1. Turn off the wi-fi
2.connect your Mac or other computer directly with the mode using ethernet (Network Cable)
3. Connect your iPhone
4. open iTunes and try restoring
That should work!
I found it very weird that none of the macs was able to restore it so I decided to try the cable solution and it worked!
I don't know it might be a bug in iTunes that prevent from restoring wirelesly!
I also find apple support is very problematic both online and in the stores!!! Unqulified techs everywhere, such a SHAME!!! -
i have forgotten the password for my iPhone 5s and i put the phone into recovery mode and restore and update. everything goes well until the end of the update. It will say "The software for the iPhone "iPhone" was corrupted download. I have tried to restart my pc and re-download itunes (i am using the latest version of itunes) and i need help i cant afford to get another phone so SOMEONE HELP ME PLEASE!!!
Hello,
Brother first clean the cache and temporary file of your MAC or PC and uninstall the itunes app and restart machine once and reinstall it and as you know furture rest of it download agian new IPSW from itune and don't use old IPSW agian and if this also doesn't work, you should contact the near Apple store they will definitely slove this.
Thank you. -
HT1414 Trouble Restoring iphone 4? Please help
Hi,
This is a bit of a strange one really. I needed to restore my iPhone 4 in order to enable it to be unlocked from the Orange network so I could begin using another provider. I backed it up to my computer and then restored it which also unlocked it. I then tried to restore it from the backup I had just done but had an error message stating that the backup couldn't be saved on the computer. I since realised that this just meant I didn't have enough disk space on my hard drive. The only place I could find to delete some memory was from the backup folder in app data, roaming, apple computer, mobilesync etc. I deleted a backup which I thought was an old one and that I wouldn't need. When I went back to iTunes to try again, the option to restore from my backup was gone so I had obviously deleted something I needed by mistake. I downloaded some file recovery software and managed to get the backup folder back to it's original place but when I try to restore from this backup again in iTunes, the option still isn't there.
Does anyone know if there is a way of getting around this or anything I can do, because at the moment I have lost all of my contacts and photos which is a bit of a pain.
I'd be grateful for any suggestions.
Many thanks.Hello Lakhan Gaikwad,
It sounds like you are trying to restore your phone but in the middle of the restore, the computer is shutting down unexpectedly. I recommend starting by trying the steps in the following article first:
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
If the issue persists, try checking to see if any 3rd party plugins are installed, that could be causing the issue:
iTunes: Troubleshooting issues with third-party iTunes plug-ins
http://support.apple.com/kb/ts3430
If it is still unresolved, what version of Windows is your PC running?
Thank you for using Apple Support Communities.
All the very best,
Sterling -
My friend asked me to try fix his "washing machined" iPhone 3G. I did some examinations and came to the conclusion that they phone was not water damaged. He said he didn't care what happened to the data on it.
I took the iPhone home and connected it to my dock, which was connected to my charger. The iPhone showed the Apple logo for about 10 seconds and shut off, then it came to life again and turned off again. This repeated in an endless cycle. I then tried without the dock in the equasion and found that I had to hold the power and home buttons for about 10 seconds for the Apple logo to appear on screen, then after about 10 seconds it shut off again and didn't turn on again unless I held the power and home buttons for 10 seconds again
I then connected it to my MacBook. Nothing happened. iTunes (10.6.1) didn't show anything. I put it into DFU mode and it appeared in iTunes telling me I had to restore the device. I hit the restore button and the IPSW file downloaded and when it got to the "Preparing iPhone for Restore" it just loaded in iTunes for about 5 mins, then gave an error (1601). I tried restoring it with the dock in the equasion. Same result. I tried using jailbreaking software to put it into a pwned dfu state but it hanged at the Waiting for iPhone stage. The method of putting it into recovery mode does not work, I held the home button for at least 30 seconds before letting go. I then figured out that I could put it in recovery mode if it was connected to the charger, so after it showed the "Connect to iTunes" screen, I disconected it and the screen instantly shut off.
Could someone please help me, as this is the first major iDevice task I have ever been given, and I want my first one to be the best. I do not mind having to jailbreak the device in the process as long as I can unjailbreak it afterwards and the method does not require putting it into DFU mode and that it does not require the device to be on and functionalThese are the last 5 lines from the console app
2012-06-10 07:52:22.000 iTunes[7443:1941f]: Issued GETSTATUS request: state = 7 status = 0
2012-06-10 07:52:22.000 iTunes[7443:1941f]: <DFU Device 0x7fdde54d1f90>: DFU succeeded
2012-06-10 07:52:22.000 iTunes[7443:307]: device disconnected (isDFU = 1)
2012-06-10 07:52:22.000 iTunes[7443:1a12b]: _AMDFUModeDeviceFinalize: 0x7fdde54d1f90
2012-06-10 07:56:23.000 iTunes[7443:1a12b]: iTunes: Restore error 1601
It seems that after about 10 minutes the phone just goes and leaves DFU on its own. Maybe the computer isn't fast enough to process the requests and the DFU just times out.
Something else that was interesting was this -
2012-06-10 07:52:20.000 iTunes[7443:1bb63]: amai: AMAuthInstallDebugWriteObject: debug object written: file://localhost/tmp/PersonalizedRestoreBundle.39bOFGSgun/amai/debug/tss-respon se.plist
2012-06-10 07:52:22.000 iTunes[7443:1bb63]: amai: _AMAuthInstallBundleInstallPersonalizedEntry: entry "KernelCache" has been previously personalized; skipping it
2012-06-10 07:52:22.000 iTunes[7443:1bb63]: amai: _AMAuthInstallBundleInstallPersonalizedEntry: entry "AppleLogo" has been previously personalized; skipping it
2012-06-10 07:52:22.000 iTunes[7443:1bb63]: amai: _AMAuthInstallBundleInstallPersonalizedEntry: entry "DeviceTree" has been previously personalized; skipping it
2012-06-10 07:52:22.000 iTunes[7443:1941f]: device software does not support nonce generation
My friend is definitly not a computer genius, but he or someone else may have hacked the device and changed a few things, making it skip these things.
The whole error log is here
http://pastebin.com/MnQKjfWZ -
is anyone else having trouble restoring iphone from backup since 2.0. it worked fine with 1.4 but i have tried it once with 2.0 and once 2.0.1 both times it said my backup was corrupt. this is getting real annoying.
I'm about to just thow my iphone 3G out the window. I cannot upgrade the software without it hanging up and not finishing. Then I am forced to try to restore the phone, and it will not restore. I am taking it to an apple genius again today to get it restored. I have not gotten any information that has helped resolve this issue. I've been on the phone with a tier 1 and tier 2 support person for 4 hours about 3 weeks ago and I'm now in the same boat again. Any info on how to make this work would be greatly appreciated!!
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Having trouble restoring my iPhone 4s error 1 always persist
Hi Im encountering trouble restoring my iPhone 4s back to its original version 5.0.1. When I do restore an error 1 pops out of the screen. please help provide a solution. Im using a factory unlocked iPhone 4s that is updateable anytime but my problem is one morning when I woke up I saw my phone completely out of power and when I plug it in to my charger, restore mode appears on the screen. I did several restore but it keeps getting error. I tried using tiny umbrella to kick it out of restore mode but when it boots up after apple logo appears the spinning wheel never disappear.
Errors 3000-3999 (3004, 3013, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes can't contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software isn't interfering with ports 80 or 443 or with the server gs.apple.com.
Follow these steps to troubleshoot security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (go to "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you're using a proxy, try again without using a proxy.
Test restoring while connected to a known-good network.
Error 3004: If you're using a Mac, you may be able to resolve an error 3004 by quitting iTunes and using the following command in the command line: dscacheutil -flushcache.
all of this at http://support.apple.com/kb/TS3694#error3004 -
Hi, I upgraded my Iphone 3gs from version 4.1 to 6.0.1 but upon restarting, the sim card is no longer recognized, i cant restore with itune nothing at all!! i'm so confused and ****** off... please provide any help
Is the SIM from the carrier the device is locked to?
Has the device ever been hacked or jailbroken?
Have you tried simply removing and re-installing the SIM? What about replacing the SIM? -
I downloaded version ios 7.0.2 and then software collapses. It shows an itunes logo ang connection charger. I connect it to pc but it has trouble restoring data.
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
But... if the Device has been Modified... this will Not necessarily work. -
I restored my iphone to a backed up version from last month. However, I forgot the password from that time, and I cannot restore iphone or restore backup because "Find my phone" function is on for iCloud. What can I do now??? Help!
Can you log into icloud.com on a computer and turn it off there?
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TS3694 HAVING TROUBLE RESTORING MY IPHONE 3G TO FACTORY SETTINGS?TROUBLE ERROR MESSAGE 1015
cant restore iphone 3g to factory settings stuck in syncing iphone to itunes mode?
1015 usually means you have a hacked or jailbroken phone.
Per the tou of the forum, you can't get any help here. -
Trouble with iCloud restore - should I "Stop restoring iPhone"?
I had to replace my iPhone 4 and am restoring from an iCloud backup, but I changed my Apple ID email address just prior to getting iCloud set up. My phone won't complete the restoration until I enter the password for my Apple ID - but it's the old email address that they're asking for the password with. This is the wrong account ID email, so the password isn't accepted. (The old Apple ID email address didn't even have iCloud!) The restore won't complete without me entering my password, but the iPhone also won't let me change my Apple ID to the correct, new Apple ID email address while my phone is still restoring, saying:
"You cannot delete your iCloud account because your account is being restored" - I take this to mean that I can't switch it to the proper ID while my phone is still restoring. However, if I elect to "Stop Restoring iPhone" from the options under "Storage and Backup" - it gives me an "are you sure" screen that says "Stop Restoring iPhone? Any data that has not been downloaded will not be restored or backed up in the future." Well most of my stuff has not completed downloading - it needs me to enter my password for that - nor have any of my pictures, which is what I am most worried about.
If I press "Stop Restoring iPhone" so that I can change it to the correct Apple ID, will this cause me to lose the data that I've been trying to restore forever? This seems like the only way I can change it to the correct Apple ID... but the warning message makes me very nervous.Apple's explaination of this warning message is:
"This message is provided if you decide to cancel a background restore. If you proceed you will need to restore again to get all your data on your device, or download your music, apps, and other data again in another way. The best way to avoid this is to not cancel a background restore. If you do cancel a restore, make sure you have copies of the data that was not restored. If you wish to restart a canceled restore, you will need to erase all the content and settings on your device and reinitiate the restore during the iOS Setup Assistant."
My interpretation of this is that if you cancel the restore, the remaining data in the backup will not be restored to your phone until you restore again, unless you have copies of the missing data that you can restore to your device another way (such as by syncing). I believe you'll be able to restore the backup again, you will just need to go to Settings>General>Reset, tap Erase All Content and Settings, then go back through the setup screens on your phone and when given the option, choose Restore to iCloud backup and this time enter the correct iCloud ID. -
Secure link to iTunes Store Failed, Can't restore iPhone.
Good day,
Am hoping to get some help please. We recently upgraded our desktop from Windows XP to Windows 7. Re-installed all the software as well as iTunes 10.
All has been working fine, up until yesterday. The playlist which we where syncing with the iPhone 3G, had been changed and we wanted to sync the changes to the phone.
When preforming the sync, it got to the point where it said "Finishing Sync" in iTunes, the phone said "Sync in Progress" and iTunes froze completely. (Not Responding) Left it for about 30mins, after which it still said the same. I rebooted the machine and the phone, and tried again with the same error. I then tried removing all music and videos from the phone. Same problem.
My last resort was to attempt a restore of the phone. It started the restore and eventually got to a point where iTunes came up with the error 2003, unable to restore iPhone, the phone was now stuck in restore mode with the iTunes Logo and USB plug on the main screen.
So off to the iStore to get it fixed. The phone was reformatted/restored there and was working fine but I did not have any contacts/messages or photos on the phone, so I attempted another restore, so I could get my info back. It came up with the same issue again. Error 2003.
I then started browsing around and found out the iTunes diagnostics, it fails every time on the "Secure link to iTunes", iTunes has been added to the Windows firewall, I have tried un-installing my AntiVirus software and trying it with again but same result. I have checked the ports are all open. I have tried to reset my hosts file. I have reset my internet explorer settings, but nothing is working.
Can anybody help me out with this please.
Below is the copy of the diagnostics log created the last time I ran it:
Microsoft Windows 7 Home Premium Edition (Build 7600)
OEM OEM
iTunes 10.1.1.4
QuickTime 7.6.9
FairPlay 1.10.14
Apple Application Support 1.4.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.3.0.69
Apple Mobile Device Driver 1.52.0.0
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 91FD09E04D569044
Current user is an administrator.
The current local date and time is 2011-01-26 08:09:55.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 8400 GS
** External Plug-ins Information **
No external plug-ins installed.
iPodService 10.1.1.4 is currently running.
iTunesHelper 10.1.1.4 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {56AC59F1-BAF3-48E5-A70D-50B73E31F5EA}
Description: Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
IP Address: 192.168.0.202
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Tue Jan 25 22:44:34 2011
Lease Expires: Wed Jan 26 22:44:34 2011
DNS Servers: 192.168.0.1
192.168.0.254
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 192.168.0.1:800
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Last successful store access was 2011-01-26 08:08:05.
Any help would be appreciated!
Thanks in advance!The results show that you have a proxy server set and this can often cause problems with iTunes.
The proxy setting can be accessed in Internet options>>Connections>>LAN Settings.
Try un-checking the proxy server check box.
It might also be a good idea to run a malware check if you didn't know you had the proxy server set.
You can download a free version of an excellent scanner- Malwarebytes here:
http://www.malwarebytes.org/ -
I have a brand new iphone 4s unlocked version from singapore and I am experiencing constant network fluctuations on my iphone , no service, call failed, invalid sim, sim failure, bars fluctuating from 5 - 3 - 2 - 1, no signal/bars searching etc... Ifeel miserable after trying out all the options changed multiple sims, tried multiple carriers, restored the phone back and have set-up as new device but the problem does not get solved... its is so frustrating that after investing on a world's most expensive phone you cannot enjoy the calling features which the phone offers which is the main thing you own the phone for.. Rest of the things are working.. The funniest part I am not able to make calls or receive calls but can access the internet.. I have tried every possible thing and really very frustrated with this iphone of mine...I hope the problem gets solved.. would anyone have any solutions to this problem.. Does it mean one should never update software as I hear that after updating to IOS.5.1 the problem has started coming and same has been with there.... Apple says its a hardware failure which is very difficult to digest as sometimes I get 5 bars and able to make and receive calls but 95% of the time I am unable to. If anyone has any solution I will be very happy if he or share can share the same. Many thanks. its so disgusting to experience this on top of this apple does not support global warranty for the phone as you need to go to the country from where you bought the phone for replacement.. Truly sad state of affairs.. very very very dissappointing.
Have a look at this it might help
http://support.apple.com/kb/TS4148
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