Trouble Restoring to Factory Settings
My iPod hasn't been working for about a week now. I have been trying to connect it to iTunes to restore the factory settings, but iTunes sometimes doesn't recognize it OR it says that I am not connected to the internet - though I am. My iPod is still connected to the computer and still says "Do Not Disconnect" though nothing productive has been happening.
Any advice would be appreciated.
20 GB iPod with Click wheel
Hi amorris!
Since you're getting error 1418 when attempting to restore, have you tried the solution in this post here? -> A possible solution to errors 1417 and 1418
-Kylene
If any post helps or solves your issue, please mark it that way accordingly. Thank you for helping the boards!
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HT1222 i am having trouble restoring the factory settings on my ipod touch...any suggestions?
i am having trouble restoring my ipod touch to factory settings...i am connected to the pc, pc is recognizing unit in restore mode, but will not do anything else...any suggestions?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all media and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device. -
I can not see my Apple TV series 2 in eyetunes I have it connected throught the micro USB cable and would like to restore to factory settings?
Hi FuzzyDunlopIsMe,
Welcome to the Support Communities!
It's possible that resetting your password multiple times has triggered this security. Click on the link below for assistance with your Apple ID Account:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Here is some additional information regarding your Apple ID:
Apple ID: 'This Apple ID has been disabled for security reasons' alert appears
http://support.apple.com/kb/ts2446
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622
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Cheers,
- Judy -
i have a blinking Amber on my extreme now and it cannot extend the network. It was working fine and nothing has changed. I have restored to factory settings moved it to another room and rebooted the system without luck. Any suggestions
What OS are you running?
Please give me a screenshot of the current AE setup..
I strongly recommend if you have issues.. take control of all the variables. Apple routers have too much auto..
Here is a list that I use for setups when using Yosemite.. but it relates to any OS.
You will need to factory reset again to get going.
Factory reset universal
Power off the AE.. ie pull the power cord or power off at the wall.. wait 10sec.. hold in the reset button.. be gentle.. power on again still holding in reset.. and keep holding it in for another 10sec. You may need some help as it is hard to both hold in reset and apply power. It will show success by rapidly blinking the front led. Release the reset.. and wait a couple of min for the AE to reset and come back with factory settings. If the front LED doesn’t blink rapidly you missed it and simply try again. The reset is fairly fragile in these.. press it so you feel it just click and no more.. I have seen people bend the lever or even break it. I use a toothpick as tool.
Then redo the setup from the computer with Yosemite or whatever you are using.
1. Use very short names.. NOT APPLE RECOMMENDED names. No spaces and pure alphanumerics.
eg AEgen5 for basestation.
Use AE24ghz and AE5ghz for wireless on each band, with fixed channels as this also seems to help stop the nonsense.
2. Use all passwords that also comply but can be a bit longer. ie 8-20 characters mixed case and numbers.. no non-alphanumerics.
3. Ensure the AE always takes the same IP address.. this is not a problem for router but if the AE is bridged you can have trouble.. Try using the static IP method or control it via the main router dhcp reservations.
4. Check your share name on the computer/s is not changing.. make sure it also complies with the above.. short no spaces and pure alphanumeric..
5. Make sure IPv6 is set to link-local only in the computer. For example wireless open the network preferences, wireless and advanced / TCP/IP.. and fix the IPv6. to link-local only.
6. Set up the extend to the Express using 2.4ghz and then see how good or bad the connection is.. this is better in the old v5 utility but if you hover your mouse over where it shows connection an extra chunk of info comes up.
I have specifically used 5ghz to make the extend.. because by testing it works better.. but do not be fooled.. this good connection is poor.. the RSSI.. which is difference signal .. at -79dbm is down the bottom of the stable.. and it drops out on a daily basis.. you want to see that signal around -60dbm at min.
There is a lot more jiggery pokery you can try but the above is a good start.. if you find it still unreliable.. don't be surprised. -
Find my iPhone stopped working when I restored to factory settings
I have an iPhone4. I set up my find my iphone account. Everything was working perfectly.
Then, one day I restored to factory settings and then restored from a backup. I didn't sign out off my find my iphone account, because I thought that it wouldn't give me any trouble.
Now, when I log in to me.com, or use the iphone app, my iphone can't be found.
I followed all the instructions showed here: http://support.apple.com/kb/TS2734
But still, my iPhone can't be found
I even tried creating an account with other email adress (hotmail) and still, when I log in to me.com, it says that my iphone doesn't have any available location.
So, I guess that it has to do with restoring without logging out, or deleting the device. But since I'm using the same mobile me account I used from the begining, and the device still has the same serial number, there should be a way to remove every device from my mobile me account and register it again as a new one, or something like that.
Any advice?Fixed: went to Settings/iCloud, used Delete Account, turned phone off and on, Settings/iCloud, re-entered account info. Phone now found by Find My iPhone.
Additional details: when it wasn't working it always said "Offline".
Phone is currently running 5.1.1. -
iphone 4: Home Button Not Working. The home button only works when it is connected to iTunes, once i disconnet it does not work, i have tried a restore to factory settings but it still is not working. Any suggestions?
Apple, as I said, does not repair your iPhone. All hardware service issues are handled by replacing the unit. So they can't handle the home-button issue without also addressing the issue of the cracked screen, for which they'll almost certainly charge you. But you can make an appointment at an Apple Store or call Apple tech support and plead your case.
Regards. -
How can I access my apps? They are all greyed out in itunes. I have tried restoring my iphone to factory settings but that didn't work. I have a feeling it may have something to with the restrictions settings on my phone restrictions are on) but it won't allow me to change the restrictions without putting in a passcode. I don't remember ever having a passcode and after several attempts have not been able to get the right code.
Also. on my phone, in settings, personal hotspot, iCloud and Twitter are greyed out. And, the App Store icon is missing from my screen as well.
Can anybody help me with this?
Thanksyep, unfortunately can't reset without the passcode either.
With regards to doing a restore, do you mean:
open itunes on my computer
click on my device on the left
go to the device summary
click restore
it then asks if i want to back up before i restore (to which i say no)
then it asks me if i'm sure I want to restore to factory settings and that all of me media and data will be erased and replaced with the newest version ( to which I say yes)
then it takes about 90 mins to do this but when I look at my phone, everything is exactly the same.
Am I missing something? Obviously I'm technologically challenged, but I HAVE to get to the bottom of this! -
I have an imac and a macbook pro. my creative suite 5.5 design premium is on them both. I'm about to take them in to the apple store because they are running bad and have them completely restored to factory settings. when I get them back will i be able to re-install my adobe creative suite to both of my computers using my same product code from when i first bought it?
Yes. Just make sure to deactivate the license on both systems using Apple menu --> Deactivate while one of the suite programs is running.
Mylenium -
my iphone 4 is not recognized by itunes when i connect to it and tells me that the phone is in recovery mode, wants me to restore to factory settings. after i agree , an alert with error 9 stopped the sync. the phone wont start
Thanks for the response. There is no cloud icon next to them. All of the songs play on the phone still and no song was purchased through iTunes. I added them manually and tried to remove them manually. According to my iTunes they've been removed but they are still on my phone and working.
-
MY computer was restored to factory settings. Is there a way to get my previous itunes library back? I don't have an Ipod or other device that I saved my itunes library to.
Restore the media from the backup of the computer.
If it was simply restored via the Windows restore point, no data on the computer should have been affected.
If the computer was formated and Windows re-installed, no data remained on the computer and will have to be added back by the user. -
"I need to erase the contents of my phone and restore to factory settings. Does anybody know how to save your texts so you don't lose them? Can I back those up to iCloud? My phone was very likely hacked (Apple's advice was to call the police!)"
That was all I could put in the initial "box." Then it brought me to this page with instructions on how to write a good sentence.
Proceeding ...
After going back and forth between Apple, AT&T and the police (all telling me to go to the other two) I took AT&Ts suggestion and got a new number. One tech warned against doing a backup, especially on my Mac, saying if my phone had been hacked then whatever bug was there would then invade my computer. But nobody knows how to determine if the phone has been hacked or a virus was planted there. Unfortunately I know who would have reason to do such a thing and all I can say is that he is at the top technologically and could easily do it. Almost impossible to prove, however.
So I need to preserve my text messages and my emails as well. I backed up my photos to that Microsoft product (One-Drive) and it froze (Surprise, Surprise) with four short videos to go, and no way of stopping that (when I tried it crashed repeatedly) so I'm in crisis mode here.
Help ...
Running 8.0 on 5S
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One day I had my laptop (pc) and my iMac next to each other as I was using both. when I clicked on airport it showed that my laptop and my iMac had made a connection and were actually communicating with each other. I know I didn't do it I don't know how. The iMac was logged into my iCloud account while my laptop wasn't. I have formatted my iPhone at least a dozen times, Apple and an Apple retailer have formatted my hard drive not to mention the numerous times I have formatted it but the hackers keep getting on my devices. Im formatting my lap top at this very second because during the course of the night I left the ethernet cable plugged into it and they locked me out of my c: drive, and configured the system so I can't download any updates from Microsoft, overtime I type in www.microsoft.com it changes to ww38.microsoft.com which takes me to a blank page. I right clicked on the page I was redirected to and read the java script and couldn't believe that someone had actually configured Internet Explorer to redirect me to a blank page when I tried to go to Microsoft. Apples answer to all this is there was nothing wrong with my iPhone or my iMac and if I thought there was a problem to call the police which I have done.
Theres no doubt the hackers are reading this while I type it or will read it and I simply don't care anymore. I no longer email anyone, don't use my iCloud account and have taken precautions to protect my credit but if I ever find out who has invaded my privacy to this extreme the police are going to want to talk to me because Im going to hurt them like they've never been hurt before -
Restoring to Factory Settings and Restore Backup on an iPod Touch 4G
I have seen many posts regarding restoring iPods to factory settings and then loading a backup. I have seen many posts about the "Other" storage space, too. But I haven't found any that address my specific issue. I'm mostly looking for some assurance that I won't lose all of my son's and daughter's hard work and the money we've spent on a couple games.
I have reviewed the Usage on my son's iPod via Settings < General < Usage. I added up the storage space of all the apps. It is 2.1 GB. This is what the "Apps" category shows is being used. The "Other" category shows it's using 2.3 GB. It is only an 8 GB iPod, so this "Other" is eating up a ton of space. He has no videos, only pictures he's taken (which isn't very many), apps (I keep those at a minimum), and music (which I also keep tight control over). How do I find out what this "Other" is, and how do I get rid of it? He doesn't have e-mail, and doesn't use the calendar, contacts, or notes. I've read posts which say I probably have corrupt files and have to perform a factory restore, which wipes everything out, then restore again from the latest backup, with no guarantee that the "Other" will go away. I've also read horror stories about the factory restore causing problems with the basic function of an iPod. I called Apple Support, and the young man I spoke to asked around (because he didn't know) and said that the data while using an app (games like My Horse and Angry Birds) is stored in the "Apps" category. How can I be sure of this? He has a game we've put a lot of time, energy, and some money into. I do not want this to be lost. I'm assuming that backing up from the lastest backup of the iPod will prevent this, but how can I be sure that the game information isn't part of the "Other"? If it is part of the "Other", and it doesn't get reloaded to the iPod from the backup restore, then it's lost. If this happens, I will be very upset. I'm frustrated and confused by all the conflicting information I've read. Does anyone know where the game data is stored? Does anyone know if the "Other" will be restored from the backup, and thus make the entire restore process pointless?
Please help!!As you likely read already, the "other" category consists of those items not included in the enumerated categories. That is why it is called other. What is in it depends a lot upon what different app place it it.
2.1 GB seems large enough to it also contain corrupted files.
Usually restoring from backup reduces the other. However, sometimes restoring to factory settings/new iPod is necessary since the larger other may be included in the backup. -
Vista will not boot/install after performing a restore to factory settings on satellite l305
I have a satellite l305 that i bought new thru walmart.com about a year & a half ago, and for the past few months it seems like there are more & more issues with this pc that are causing it not to work properly-everything from drivers failing-or even disappearing, in some cases-to crashing into a blue screen everytime i insert a micro sd card into the slot.. My sound drivers are gone & even after i THOUGHT i downloaded them again, they still won't install or even recognize that they are there and then yesterday it suddenly stopped being able to fully load some of my fave games that i play daily.. I have tried EVERY SINGLE SUGGESTION in EVERY article, forum, help site, etc.,that i could find & even tried to get help over the phone from a pc tech here locally, and nothing has been able to fix my issues. I have done so many system restores from so many different restore points, installed updates, uninstalled updates, tried to install new drivers, rolled back drivers, started in safe mode to do diagnostics checks, entered BIOS & checked EVERY setting, reset all settings to default, checked error logs, etc., etc., etc...I have even completely disassembled my entire laptop & checked all wiring, fuses, etc., made sure everything was working, etc., So, finally yesterday I decided that it's gotta be something to do with a tech issue-probably with my vista home premium OS that came pre-installed at purchase, so i thought it best to just go ahead & go into the back up & restore & back up all my files onto an external hd using the file transfer wizard option inside the restore center, and then proceed into restoring the pc to it's factory, or "out of box", state. And i assumed i covered my bases by saving the back up-just in case...ohhh no-not the case at all!
It did't even occur tp me to that i might need an actual BOOT disk for vista after the fact. I just assumed that "out of box" meant just how it originally came-WITH vista pre-installed & ready to set up-like it did the day i bought it! i also was under the assumption that, isnce it never asked for a product key or anyting to activate vista then, that it wouldn't need one now either. But anyway, so this is where i'm at now-after i did the factory restore & turned it back on, it said to wait while windows finishes installing-but it never finished, then finally about an hour later, it said that windows was unexpectedly interrupted during installation & did not complete, and for me to restart pc to try install again. But after i did that, it was the same thing over & over. it NEVER installs!
So then i decided to go ahead & "restore windows using back up image" that i created on my external hd prior to the factory restore, thinking that it would just kinda pu **bleep** all back, but thats not working either. it recognizes the drive, and takes me to a menu where i can actually even view all the files on the drive and even tho they are known by my pc to be back up files, it still won't associate them to being back up files to MY PC!! I even got desperate enough to find a site that claimed to offer a free vista boot disk in the form of an iso image that i burned onto cd & tried to boot from as well. That actually took me to an install screen for windows & all the way to where it asks for product key-which DID NOT come locatedon any sticker anywhere on my laptop, and because they DID NOT include any OS utility, install, or boot disks with the purchase of my laptop, i don't know what the product key is OR where else i might be able to find that info, and i WILL NOT pay for ANOTHER ONE, just because they were too lazy or cheap to send the disks with the pc! so i tried to skip this step till later, but when i skip it, it shows anpther error saying that install was terminated & could not finish install & if i wish to continue, for me to restart my pc & re-attempt install..WHAT IS GOING NE WITH THIS AND WHAT CAN I POSSIBLY DO TO JUST BE ABLE TO USE MY LAPTOP AGAIN?? HELP ME PLEASE SOMEONE!!Hi,
I do not really understand... Did you made a backup before restore to factory settings? And did you copy all backup files to an external device? If not, the data is gone!
Why? Restoryng to factory does not mean a reinstallation. It means to fill the whole harddisk with an image of the first (factory) installation. All other data will be destroyd! Other partitions are deleted and normally you find only one big partition - the whole hdd.
If you have a complete backup on external drive and it is corrupted during restore, try to open the files manually. Maybe you can restore some single files.
Good luck
kind regards
Stefan -
Ipod classic has been wiped saying 'no music'etc.
Cannot see it on the 'device list' in my itunes. I have tried restoring to factory settings and reloading...it reloads some of the music, but when I plug the Ipod back in, it wipes it again. Ocassionally Itunes freezes when I plug in the Ipod.Make sure your headphones are plugged in all the way, meaning you cannot see any of the silver still showing from the headphone's plug.
A feature of the Nano is to put it to sleep when the display goes out and it does not detect any headphones.
B-rock -
My ipod touch is not recognised by the computer or by itunes. All we get on the ipod is the apple logo and it won't do anything else. How do we restore the factory settings?
Have you tried everything here?
iOS: Not responding or does not turn on
B-rock
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