Trouble scanning to a MacBook Pro and actually saving image in computer.

I am quite frustrated, having the latest driver from HP and the latest (Maverick) OSX from Apple, but not being able to simply scan and save images into my computer. Does anyone have ANY information on how I can do this? I can scan and see the image on my desktop. But, I don't have a tab from HP to save it and I don't have a menu item from Apple to import it. I see back in October, there were lots of questions about this. Has it been resolved? Thanks for any help!

Hi Barefoot_Boho,
I would like to help you be able to scan and locate your scans. What printer do you have? How Do I Find My Model Number or Product Number?
While I wait to hear back form you, please complete the steps below. This may resolve the issue with no further action required;
Reset Printing System
Click the Apple icon (   ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
Click OKto confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-clickDisk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Open System Prefrences again, Print & Fax/Scan, and click the little plus symbol. When you add the printer, please ensure you are using the HP driver, not the AirPrint driver.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can the printer driver
Click the Apple icon, and check for Apple Software Updates. After the updates complete, or if there are no updates, please restart the computer and the printer.
After both devices are on again, please try scanning.
Please let me know if this resolves the issue or if you require further assistance.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Similar Messages

(Trouble printing) Trouble with connection between Macbook Pro and Hp Deskjet 1510.

Trouble with connection between Macbook Pro and Hp Deskjet 1510. (Nothing Prints).
I have a Macbook Pro and am having difficulty printing documents from ‘Pages' from my Hp Deskjet 1510. I have installed the necessary software for the printer and it is connected via USB. Every time I try to print the printer icon comes up as it should, 'printing' and then 'job completed' and then the icon disappears. (Nothing is printed.) I thought it might be something to do with Pages compatibility with the printer but exporting the document to Word or making it a PDF doesn’t change anything. I don’t have Microsoft Word on my computer. The scanner does work and when I printed a ‘Test Page’ that worked too.
Let me know if you know why this is happening.

With these settings the network now works flawlessly, however, when i have my ethernet cable plugged in, my internet access via my airport card(on the macbook pro) is no longer available. Hoping you can tell me why this would be with this info i've provided.
Educated guess. The networking devices have priorities as to which are used. The standard order is that Ethernet has a higher priority than Airport.
While your Ethernet is unplugged it is inactive and the Mac ignores it. Once you plug it in, the Mac sees that it is active and switches traffic to that interface.
I actually take advantage of this feature at home, but configuring my Airport and Ethernet with identical fixed IP addresses. Normally I'll use Airport, but if I'm copying a huge file and I want faster performance, I'll just walk my MacBook (previously iBook, previously Powerbook) over to my Ethernet switch and plug in my MacBook. Magically, the Mac detects that the Ethernet is active and continues the file transfer uninterrupted over the faster 100baseT Ethernet connection. When the transfer is finished, or if I really need to move back to the Comfy Chair, I unplug the Ethernet cable, and all activity reverts back to the Airport, all without disrupting any existing networking connections.
You on the other hand have totally different settings for your Ethernet and your Airport, so when you switch to Ethernet, you basically loose your Airport connections.
Something you can try:
System Preferences -> Network
Gear icon on the bottom left, next to the [+] [-] icons.
Select *Set Service Order...*
Now Drag the network interfaces into the perfer priority order you want. In this case put Airport above Ethernet.
NOTE: You may want to create a new Network Location for this, instead of messing with your normal home Location (which is most likely the default Automatic. That way you have your original you can always fall back to.

I used an HDMI cable to connect my MacBook Pro and my TV, however, my computer won't recognize that my TV is connected. What do I need to do to be able to watch a movie from my Mac on my TV screen?

My Macbook doesn't have an HDMI port, so I bought a converter. So I now I have my HDMI connected to my Mac and my TV. The problem is, I can't figure out how to make my computer screen show up on my TV. Do I need to download different software or update something? Or is it as easy as changing a setting?
When I go to my display settings, my computer screen shows up as an option, but my TV does not. I don't think my computer is reading it is connected. Please help me.
I will openly admit that I don't know very much about computers, so if you can help me, please break your explaination down for me. This is the info for my Mac:
I have a Macbook Pro 13-inch,
Mid 2010 OS X
Version 10.9.3
Processor 2.4 GHz Intel Core 2 Duo
Memory 4GB 1067 MHz DDR3
Graphics NVIDIA GeForce 320M 256MB

I am assuming that you are using a Mini Display to HDMI converter and then a HDMI cable.
Have you opened System Preferences>Displays and selected Detect Displays?
Ciao.

I'm being shown an error pop-up message periodically saying "There was a problem connecting to the server. URLs with the type 'file:' are not supported." I have a brand new MacBook Pro, and at no time am I actually having trouble connecting to the server.

I'm being shown an error pop-up message periodically saying "There was a problem connecting to the server. URLs with the type 'file:' are not supported." I have a brand new MacBook Pro, and at no time am I actually having trouble connecting to the server, but this message continues to pop-up several times a day at random intervals. Is there something I'm doing wrong? Or is my computer just having a glitch? Other than that, and a mildly sticking caps lock button, it's working perfectly.
Thank you!

Alright it didn't solve it. Any other suggestions?
I haven't suggested a solution yet. I want to know whether you still get the messages while Time Machine is disabled. Do you? If so, try any or all of the solutions proposed in this thread:
There was a Problem connecting to the...: Apple Support Communities

I have a macbook pro and aphotosmartD110 wireless printer. I was told that if I install the printer software on my computer, it will no longer print wirelessly. Is that true and how do I scan wirelessly without loading in the software?

I have a macbook pro and a photosmart D110 printer. I was told that if I load the software for the printer onto my mac that it will no longer print wierlessly. Is that true and how can I scan wirelessly without loading the software? Also, can I just connect my mac to the printer with a cable and scan or do I need that software loaded onto the mac? Thanks for all help!

If you are running Lion then all drivers are distributed through Software Update. You do not need to install anything, other than to install the printer in System Preferences > Print & Scan. If you already added the printer while it was connected using USB, you might want to delete it and set it up again wirelessly to avoid confusion. Or, give them two distinct names e.g. "Photosmart D110 (USB)" and "Photosmart D110 (wireless)".
All scanning functions are now performed using Preview, but you can also access the scanner through the same Print & Scan preference pane, or with Image Capture.
This HP document may help explain how driver software is distributed now:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03079365&cc=us&dlc=en&lc=en &product=4144493&tmp_track_link=ot_search#N108

I scanned documents to my macbook pro and it popped up on my screen so I know it was done correctly. I'vd saved as (pdf and jpg) and when I try to open in documents I can't. It shows it there but I can't open it...what do I do?

I scanned documents to my Macbook Pro and it popped up on my screen so I know it scanned properly. Then I did a "save as" and I tried as a pdf & a jpg and then when I go to my documents it won't allow me to open. It shows it there but it is grey and not in bold black so when I click on it I can't open it. I know nothing about computers so Help me please!!!!

Repair permissions - http://docs.info.apple.com/article.html?artnum=25751 and restart your computer.

I have a macbook pro and use MS Office 2011. In Outlook 2011, i have noticed a strange phenomenon. In some messages, although the attachment icon appears indicating presence of attachments, i am unable to actually see or access the attachments.

i have a macbook pro and use MS Office 2011. In Outlook 2011, i have noticed a strange phenomenon. In some messages, although the attachment icon appears indicating presence of attachments, i am unable to actually see or access the attachments.

vivebk67,
FYI, I have the same issue. I converted from MS Office 2010 to Mac Office 2011 by importing .pst files several months ago and I have noticed that many emails, which I originally received in MS 2010 but coverted to Mac 2011, show the paperclip as if there is an attachment. But when I open the email, the attachment is not there.
At this point I cannot find any pattern as to why some converted emails retained their attachment and other emails appear to have retained their attachment but the attachment is not visible.
I can confirm that there actually is an attachment by opening up MS Office 2010, but that is a huge pain becasue I have to open Parallels to do that. I have no issues with any attachments received in Mac Office 2011.
I spent an hour opening up a ticket with MS, sent them .pst files with examples and the guy was able to confirm that he could open the attachment in MS, but not Mac. BUT, of course, I was told that I would not be apprised of any ticket updates and that the only way I would know if the issues was fixed was when I was finally able to view attachments that I was not able to view previously.
Running MacBook Pro OS X 10.7.1

I have a macbook pro and I recently installed OS X yosemite 10.10.1. Since then the scanned documents from my canon mx450 appear black, even those that I have scanned before the installation. It works fine on other pc though. I tried reinstalling the

I have a MacBook Pro and I recently installed OS X Yosemite 10.10.1. Since then the scanned documents from my canon mx450 appear black, even those that I have scanned before the installation. It works fine on other pc though. I tried re-installing the canon drivers but nothing changed. Please help.

zoiand wrote:
Since then the scanned documents from my canon mx450 appear black, even those that I have scanned before the installation.
This is very odd. Were the images that you scanned before installing Yosemite saved as JPEG? If yes, have you tried saving the scanned image as a TIFF?
Also, if you scan to a USB memory stick from the MX and save this as a JPEG, and then open the file on the Mac, does it also display as black?

Having trouble making the macbook pro and airport express hok up

I have a macbook pro and the airport express hooked to a stereo. I need to connect the two together. I also have a lynksis wireless router that can not be hard wired to the airport express. Will this work because I am unable to make it work....
Do I need the express unit instead of the lynksis

Just checked that as well, it's set as a wireless N network that is B/G compatible... So it's got to be something else. Thanks for the suggestion though!

My name and/or password are not working on start up page. Got given used macbook pro and new to apple so please help!

My brother gave me his macbook pro and I'm having trouble getting past the start up page that asks for my my name and password. I have an apple id and password but these don't work nor does me typing my actual name and the same password. I've rung apple twice and the first person said I had to reset my uusername account and told me I could do so by visiting the support part of the apple website using the link he gave me. The information tells me how to do this but I have to have the computer up and running to reset/change the account username and password. So no joy. Second time I spoke with a lady who told me the name and password should be the same as the one my brother used when he had the computer but having entered the name and password he gave me it still doesn't work. I've tried all the different name types of my name e.g. full name, no spaces, capitals and no capitals etc but every time I click on the right pointing arrow thing or press the enter button the password does a quiver/shake thing and nothing happens. My bro says he has a relatively new lion operating system. I haven't a clue what to do as I'm new to using apple computers and I've spent ages looking through the support section with no success in finding the solution. Any help/advise would be much appreciated. Ta

Resetting User Password in Lion and Mountain Lion
Boot into your Recovery Partition by holding down the Command and R keys whilst booting.
When the Recovery screen appears, go to the Utilities menu and open Terminal.
In Terminal, type:
resetpassword
...a small app will open and allow you to choose the user for whom you want to change the password. If you are the admin, be certain that you choose your admin user. Type in your new password twice and give yourself a good hint. Click OK (or Done or whatever) and reboot, enjoying the use of your new, hopefully memorable, password.
Good luck,
Clinton

10.5.8 update corrupted the Volume Structure of my MacBook Pro and iMac

After installing the 10.5.8 update on my Macbook Pro AND my iMac, BOTH computers refuse to boot up. If I boot from a TechTool Deluxe DVD and run the system scan, It fails both the Directory Scan and the Volume Structure test. The only common application on these computers is the Fusion PC emulator. I was reading that the newest update fixed problems with this application. PLEASE HELP!!!

Some general advice on updating:
It is worth noting that it is an extreme rarity for updates to cause upsets to your system, as they have all been extensively beta-tested, but they may well reveal pre-existing ones, particularly those of which you may have been unaware. If you are actually aware of any glitches, make sure they are fixed before proceeding further.
So before you do anything else:
If you can, make a full backup first to an external hard disk. Ideally you should always have a bootable clone of your system that enables you to revert to the previous pre-update state.
Turn off sleep mode for both screen and hard disk.
Disconnect all peripherals except your keyboard and mouse.
1. Repair Permissions (in Disk Utility)
2. Verify the state of your hard disk using Disk Utility. If any faults are reported, restart from your install disk (holding down the C key), go to Disk Utility, and repair your startup disk. Restart again to get back to your startup disk.
At least you can now be reasonably certain that your system does not contain any obvious faults that might cause an update/upgrade to fail.
3. Download the correct version of the COMBO update from the Apple download site.
The Combo updater of Leopard 10.5.8 can be found here:
http://support.apple.com/downloads/MacOS_X_10_5_8_ComboUpdate
If you prefer to download updates via Software Update in the Apple menu (which would ensure that the correct version for your Mac was being downloaded), it is not recommended to allow SU to install major (or even minor) updates automatically. Set Software Update to just download the updater without immediately installing it. There is always the possibility that the combined download and install (which can be a lengthy process) might be interrupted by a power outage or your cat walking across the keyboard, and an interrupted install will almost certainly cause havoc. Once it is downloaded, you can install at a time that suits you. You should make a backup copy of the updater on a CD in case you ever need a reinstall.
Full details about the 10.5.8 update here: http://support.apple.com/kb/HT3606
More information on using Software Updater here:
http://support.apple.com/kb/TA24901?viewlocale=en_US
Using the Combo updater ensures that all system files changed since the original 10.5.0 are included, and any that may have been missed out or subsequently damaged will be repaired. The Delta updater, although a temptingly smaller download, only takes you from the previous version to the new one, i.e. for example from 10.5.7 to 10.5.8. Software Update will generally download the Delta updater only. The preferable Combo updater needs to be downloaded from Apple's download site.
Now proceed as follows:
4. Close all applications and turn off energy saving and screensaver.
5. Unplug all peripherals except your keyboard and mouse.
6. Install the update/upgrade. Do not under any circumstances interrupt this procedure. Do not do anything else on your computer while it is installing. Be patient.
7. When it ask for a restart to complete the installation, click restart. This can take longer than normal, there are probably thousands of files to overwrite and place in the correct location. Do nothing while this is going on.
8. Once your Mac is awake, repair permissions again, and you should be good to go!
If your Mac seems slightly sluggish or ‘different’, perform a second restart. It can’t hurt and is sometimes efficacious!
9. Open a few of your most used applications and check that all is OK. In this connection please remember that not all manufacturers of third party applications and plug-ins, add-ons, haxies etc, will have had time to do any necessary rewrites to their software to make them compliant with the latest version of your operating system. Give them a weeks or two while you regularly check their websites for updates. This applies particularly to plug-ins for Safari 4.
N.B. Do not attempt to install two different updates at the same time as each may have different routines and requirements. Follow the above recommendations for each update in turn.
Lastly, Apple's own article on the subject of Software Update may also be useful reading:
http://docs.info.apple.com/article.html?artnum=106695
If you are updating Safari (or just have):
Input Managers from third parties can do as much harm as good. They use a security loophole to reach right into your applications' code and change that code as the application starts up. If you have installed an OS update and Safari is crashing, the very first thing to do is clear out your InputManagers folders (both in your own Library and in the top-level /Library), log out and log back in, and try again.
So, disable all third party add-ons before updating Safari, as they may not have been updated yet for the new version. Add them back one by one. If something goes awry, remove it again and check on the software manufacturer's website for news of an update to match your version of Safari.
Most errors reported here after an update are due to an unrepaired or undetected inherent fault in the system, and/or a third party add-on.
Additional tips on software installation here:
http://docs.info.apple.com/article.html?artnum=106692
To reiterate, Input Managers reach right into an application and alter its code. This puts the behavior of the affected application outside the control and responsibility of its developers: a recipe for problems. That's not to say that issues absolutely will ensue as a result of Input Managers, but you, as a user, must decide. If the functionality of a specific Input Manager or set thereof is really important to you, you may well choose to assume the associated risk.
Again, the advice is to remove all Input Managers from the following directories:
• /Library/InputManagers
• ~/Library/InputManagers
especially prior to system updates (they can always be added back one-by-one later).

I have a macbook pro and i seem to have a bug or virus as mackeeper keeps propping up on me safari

i have a macbook pro and seem to have a bug/virus as mackeeper and other various websites keep popping up on my safari

There is no need to download anything to solve this problem. You may have installed a variant of the "VSearch" ad-injection malware.
Malware is always changing to get around the defenses against it. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.
The VSearch malware tries to hide itself by varying the names of the files it installs. To remove it, you must first identify the naming pattern.
Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:
/Library/LaunchDaemons
In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder named "LaunchDaemons" may open. Look inside it for two files with names of the form
          com.something.daemon.plist
and
           com.something.helper.plist
Here something is a variable word, which can be different in each case. So far it has always been a string of letters without punctuation, such as "cloud," "dot," "highway," "submarine," or "trusteddownloads." Sometimes the word is "apple," and then you must be especially careful not to delete the wrong files, because many built-in OS X files have similar names.
If you find these files, leave the LaunchDaemons folder open, and open the following folder in the same way:
/Library/LaunchAgents
In this folder, there may be a file named
          com.something.agent.plist
where the word something is the same as before.
If you feel confident that you've identified the above files, back up all data, then drag just those three files—nothing else—to the Trash. You may be prompted for your administrator login password. Close the Finder windows and restart the computer.
Don't delete the "LaunchAgents" or "LaunchDaemons" folder or anything else inside either one.
The malware is now permanently inactivated, as long as you never reinstall it. You can stop here if you like, or you can remove two remaining components for the sake of completeness.
Open this folder:
/Library/Application Support
If it has a subfolder named just
           something
where something is the same word you saw before, drag that subfolder to the Trash and close the window.
Don't delete the "Application Support" folder or anything else inside it.
Finally, in this folder:
/System/Library/Frameworks
there may an item named exactly
            v.framework
It's actually a folder, though it has a different icon than usual. This item always has the above name. Drag it to the Trash and close the window.
Don't delete the "Frameworks" folder or anything else inside it.
If you didn't find the files or you're not sure about the identification, post what you found.
If in doubt, or if you have no backups, change nothing at all.
The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Then, still in System Preferences, open the App Store or Software Update pane and check the box marked
          Install system data files and security updates (OS X 10.10 or later)
or
          Download updates automatically (OS X 10.9 or earlier)
if it's not already checked.

I have macbook pro and am on OS X Yosemite 10.10.2 . I am having lot of warning message on my browser that my computer is infected with malware/spyware and use mackeeper. How do I solve this issue . This is happening more on chrome and Safari browser

I have macbook pro and am on OS X Yosemite 10.10.2 . I am having lot of warning message on my browser that my computer is infected with malware/spyware and use mackeeper. How do I solve this issue . This is happening more on chrome and Safari browser

There is no need to download anything to solve this problem. You may have installed a variant of the "VSearch" ad-injection malware. Follow Apple Support's instructions to remove it.
If you have trouble following those instructions, see below.
Malware is always changing to get around the defenses against it. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.
The VSearch malware tries to hide itself by varying the names of the files it installs. To remove it, you must first identify the naming pattern.
Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:
/Library/LaunchDaemons
In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder named "LaunchDaemons" may open. Look inside it for two files with names of the form
          com.something.daemon.plist
and
           com.something.helper.plist
Here something is a variable string of characters, which can be different in each case. So far it has always been a string of letters without punctuation, such as "cloud," "dot," "highway," "submarine," or "trusteddownloads." Sometimes it's a meaningless string such as "e8dec5ae7fc75c28" rather than a word. Sometimes the string is "apple," and then you must be especially careful not to delete the wrong files, because many built-in OS X files have similar names.
If you find these files, leave the LaunchDaemons folder open, and open the following folder in the same way:
/Library/LaunchAgents
In this folder, there may be a file named
          com.something.agent.plist
where the string something is the same as before.
If you feel confident that you've identified the above files, back up all data, then drag just those three files—nothing else—to the Trash. You may be prompted for your administrator login password. Close the Finder windows and restart the computer.
Don't delete the "LaunchAgents" or "LaunchDaemons" folder or anything else inside either one.
The malware is now permanently inactivated, as long as you never reinstall it. You can stop here if you like, or you can remove two remaining components for the sake of completeness.
Open this folder:
/Library/Application Support
If it has a subfolder named just
           something
where something is the same string you saw before, drag that subfolder to the Trash and close the window.
Don't delete the "Application Support" folder or anything else inside it.
Finally, in this folder:
/System/Library/Frameworks
there may an item named exactly
            v.framework
It's actually a folder, though it has a different icon than usual. This item always has the above name; it doesn't vary. Drag it to the Trash and close the window.
Don't delete the "Frameworks" folder or anything else inside it.
If you didn't find the files or you're not sure about the identification, post what you found.
If in doubt, or if you have no backups, change nothing at all.
The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Then, still in System Preferences, open the App Store or Software Update pane and check the box marked
          Install system data files and security updates (OS X 10.10 or later)
or
          Download updates automatically (OS X 10.9 or earlier)
if it's not already checked.

I have recently updated my MacBook Pro and now it crashes once my Desk Top completely loads

Has anyone had a similar problem after loading the latest operating updates?
After switching on the MacBook Pro and entering my password, all goes well until my desktop and icons load. Once this happens it switches itself off.
SOlutions Inc have backed up everything for me, reloaded the older version and all is fine. Then once they try and upload the latest version the whole issue starts again!! This is starting to cost me money!
The Genius Bar at Brighton can't get me in until Sunday 19th April, can anyone help with this issue? I am a novice so any ideas need to be pretty straight forward.
Many thanks
Bonsai Bill

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a general summary of what you need to do, if you choose to proceed:
☞ Copy a particular line of text to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.
5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is sometimes, but not always, slow, run the test during a slowdown.
You may have started up in "safe" mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. Load this linked web page (on the website "Pastebin.") The title of the page is "Diagnostic Test." Below the title is a text box headed by three small icons. The one on the right represents a clipboard. Click that icon to select the text, then copy it to the Clipboard on your computer by pressing the key combination command-C.
If the text doesn't highlight when you click the icon, select it by triple-clicking anywhere inside the box. Don't select the whole page, just the text in the box.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:
[Process started]
        Part 1 of 8 done at … sec
        Part 8 of 8 done at … sec
        The test results are on the Clipboard.
        Please close this window.
[Process completed]
The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.
Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it and go to the next step. You'll have incomplete results, but still something.
12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.
Copyright © 2014, 2015 by Linc Davis. As the sole author of this work (including the referenced "Diagnostic Test"), I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

I have a macbook pro and use BT homehub 3. can't work out how to connect my time capsule. can anyone help, thanks.

I have a macbook pro and use BT homehub 3. can't work out how to connect my time capsule. can anyone help? thanks

Just need to plug the TC in to the hub in bridge mode.. do not try and bridge the homehub.. it is not possible with the setup BT uses.
To bridge the TC.. plug it directly into a computer by ethernet.. no other connection to the TC or the computer.
Press and hold in reset until the front LED flashes rapidly.. about 10sec.
Release the reset.
Open the airport utility and setup the TC to bridge mode.
The actual method depends on version of the OS and airport utility you use.
This is version 5.
Sorry I cannot post the v6 as I am on a snow leopard computer now. But you go to the network tab, and choose off bridge mode for method of connection. It will be NAT and dhcp by default.
Then setup wireless.. you have a number of choices here.
Either setup with the same SSID Security and password, as the homehub uses.. or a different name, and password..
Each method works fine.. but you sometimes have issues with wireless channels.. for now leave it on auto and see what happens.. if you have issues lock down the radio channels on both devices.. use one out of the following on each, 1, 6, 11 or 13 in UK.. so say 6 on the homehub then 13 onthe TC.
Update the TC.. unplug fromt the computer and plug it into the homehub.
If you have other issues with the setup tell us what OS you run so we can post suitable screenshots.

Trouble scanning to a MacBook Pro and actually saving image in computer.

Similar Messages

Maybe you are looking for