Trouble scanning using Photosmart 6520

I am trying to scan to email but it keeps saying there was a problem connecting to the server.
I have made sure my wireless is working, and that it is connected on the printer but it still will not scan to email but it has plenty of times before and I cannot figure out what to do to get it working.
Can you please help.

Hello chrissy_p90,
Welcome to the HP Support Forums!
Sorry to hear about the recent issue when trying to Scan to Email, I would like to offer a few suggestions that may help.
Check for updates on the printer, Getting the Latest Firmware and Product Updates.
Power off the printer and ensure the power cord is connected to a wall out let.
Next you want to power reset the router. If it has a power button press that, if not, remove the power cord. Wait 60 seconds and then allow it to power back up. Once router is fully on, power up the printer.
Test the Scan to Email, if it works there is no need to continue. If it doesn't, try the next suggestion.
Refer to this Thread answered by a colleague of mine happytohelp01 : Efax 7510 still won't work after turning off/on ePrint several times. Follow the steps to setup a Manual I.P and DNS for the printer over the network. The steps will be the same, if not very similar for your printer as the one in the above post.
Try to Scan to Email once done, if still unable to Scan to Email, continue below.
Go back to the above Thread, rather than using the DNS suggested try this set; Primary DNS Server : 209.244.0.3 & Secondary DNS Server : 209.244.0.4.
Try to Scan to Email, if the feature is still not working you will need to call HP's Cloud Support team. If you live in the USA/Canada, 1-855-785-2777. If you live outside the USA/Canada, click HERE to find the Technical Support number for your country/region.
I hope this has helped, if it has, please let me know what step helped.
Cheers.
JERENDS
I work on behalf of HP
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Similar Messages

Cannot set up eFax using Photosmart 6520 printer.

Trying to set up eFax using HP Photosmart 6520. Software does not launch when clicking HP desktop icon. Only get
Notepad gibberish. Was my installation faulty.I have no problems printing.Still using Windows XP.
This question was solved.
View Solution.

Hi schiss,
Welcome to the HP Support forums. I understand that when you are trying to open up the HP Printer Assistant to get your eFax setup and the HP Printer Assistant opens up as a notepad document.
I have included a link to a trouble shooting document with the steps to resolve your issue. Once you have that corrected if you find that you get a grayed out eFax "Create a New Account" button then please call HP's Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside of the USA/Canada region please click the link below to find the Technical Support number for your country/region.
HP Printer Assistant Opens with a Script Error or in Notepad
Hewlett Packard Technical Support
Regards,
Happytohelp01
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Scanning using photosmart 5520

Over the last 3 months or so i have been scanning successfully, using the Photosmart 5520. i have been using "scan to email" and scanning my documents to my email address.
A couple of days ago i emailed a few documents and then tried to scan another document and i got an error message on the scanner that the " scan had failed, try again or exit.
I have tried turning everything off and starting again but without any success.
Does anyone have any thoughts or ideas to help sort it?

Hello kenw48,
Welcome to the HP Support Forums!
I would like to help you with your Scan to Email problems with the Photosmart 5520. If you try to scan to the computer, or make a copy, do you get the same error?
Checking for updates is a great step too: Getting Printer Updates for HP Photosmart 5520 e-All-in-One, HP ENVY 5530 e-All-in-One, and HP Deskj...
Hope to hear back, cheers!
JERENDS
I work on behalf of HP
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OCR scan using PhotoSmart Premium C309g and Mac OS X 10.8.5?

Greetings! I'm wondering if there's a way to scan text documents in an OCR format from my PhotoSmart Premium C309g to my Mac, which is running 10.8.5?
When I updated to 10.8, I downloaded the required driver from the Apple store. It works well for photos, but not so well for text files. The "text" option is grainy and not very readable. The black-and-white option works better, but the text is still dim, regardless of how I manipulate the manual settings.
I've seen responses that are three or four years old to a similar question relevant to earlier versions of Mac OS X, but I'm wondering if there's a work-around for 10.8?
If not, can you tell me if the driver for 10.9 includes an OCR option?
Thanks much!

Hi krisc,
Welcome to the HP Forums! I see that you are wondering how to scan text documents in an OCR format, using your HP Photosmart Premium c309g and Mac OS X 10.8.5. I am happy to help you with this issue!
At this time there is no OCR software for this printer for Mac OS X 10.8.5 or newer. I would however suggest looking for Third-Party software that could possibly work, with Mac OS X 10.8.5, and this particular printer.
Hope this answers your question, and have a great day!
RnRMusicMan
I work on behalf of HP
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Scanning with Photosmart 6520

I am trying to scan an 8x10 photo, but the top inch or so of the photo (the 8" dimension) does not appear in the resulting scan. Is there some setting that I need to adjust to capture the entire photo? I locate the photo in the proper place on the glass screen.

Hi @KenRobbins , and welcome back to the HP Forums!
I understand you're running into scan issues.
I would like to try to help, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find your product number. Also, please include which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Also, are you connected via a USB cable, oe wireless?
If you scan a document, does it cut off the same area?
Is the page lined up with the indicator on the printer?
Please let me know what you find. Thanks again for posting on the HP Forums!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Re: HP photosmart 6520 scanning to email doesn't work.

have a new 6520 hp connected wifi and cannot scan document to my i mac. it indicates scan complete but have nothing on my mac. also hp asking for a password to scan to my e mail what's that all about

Hi kasessler,
Welcome to the HP Support Forums. I see that you are unable to use the scan to email feature of your Photosmart 6520 printer.
For the scanning to your iMac and why you aren’t seeing the document, would you please let me know what version of Mac OS X that you are using (whatsmyos.com)?
For scan to email to work you need to have enabled the web services on your printer and claimed your printer in a HP Connected or HP ePrintCenter account. Are you being prompted for your password or the 4-digit pin code that is sent to your personal email to activate the scan the scan to email feature?
I’m curious as to why you would like to uninstall and then reinstall the scan to email feature? The scan to email feature on this printer cannot be uninstalled and reinstalled. If you have accidentally entered an incorrect email address, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Thank you.
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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Trouble printing with HP Photosmart 6520 e-All-in-one while on Mac

Hi!
I just successfully registered and connected via WiFi to my new HP Photosmart 6520 e-All-in-one pritner. I even printed the alignment and test page successfully.
When I tried to print documents in Word, Adobe PDF, and TextEdit, the same result occurs each time. The first page that prints has text regarding my Mac such as:
%!PS-Adobe-3.0
%APL_DSC_Encoding: UTF8
%APLProducer: (Version 10.8.2 (Build 12C60)
And then many many many blank pages start printing after that. WHAT GIVES!?!
I am using a MacBook Pro with OSX Version 10.8.2 and have tried restarting both my printer and computer several times without success. Any help with this would be much appreciated!
This question was solved.
View Solution.

Download and install this: http://support.apple.com/kb/DL907
Restart your Mac.
Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Photosmart 6520 Server Connection Error: -1: Apps don't work and Scan to email doesn't work

My HP PhotoSmart 6520 has a persistent error to connect to the server and therefore Apps and Scan to email doesn't work.
I have manually set DNS to 8.8.8.8 / 8.8.4.4, I have installed latest driver on my Macbook pro, I have updated firmware, but still not working. Weird is also that in my ePrintCenter, the Apps I see there are not in line with thos visible on the printer.
Detail is that I have set up the printer on a Windows PC but recently changed to Mac.
Printing, scan to Computer all works fine.
Help! I have read a lot on forums but so far no solution for me!

Hi Jack6520,
Welcome to the HP Support Forums. I see that you are unable to connect to the apps and use the scan to email feature of your Photosmart 6520 printer due to a server connection error.
First off, thank you for the very detailed information, I really appreciate it.
To better assist you, would you please provide some additional information:
When you set the manual DNS servers, did you also set a manual IP address for the printer?
Have you changed routers or internet service providers recently? Have you updated the firmware on the router? If you have an ISP-provided router, do you know if they pushed out a firmware update?
Have you recently installed any new anti-virus/malware software? If so it may have blocked the ports the printer uses to communicate. I’ve included a post by VisionAiry titled “Check the Anti-Virus for Blocked Ports and Timed Scans”.
Do you have a guest network setup? Please Print a Network Configuration page. It will let you know how many networks the printer sees. A guest network will have the same name as your network with a tag about it being the guest network.
Previously did you customize the printer’s ePrint email address? I’m asking this because I might ask you to disable then enable the web services. If we have to take this step you will lose the customized ePrint email address without any ability to get it back.
What version of Mac OS X are you using? whatsmyos.com
Are there any cables other than the power cable connected to the printer?
Thank you.
Regards,
Happytohelp01
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Photosmart 6520 Scanning

I have just purchased an HP Photosmart 6520 to replace my 6510 which was malfunctioning. I always do my scanning from the the HP Scan on my iMac; with the 6510 I could go into Preferences and change resolution/colour or black & white or grayscale/crop size if wanted each time I scanned. But those preferences do not exist, or at least I cannot find them, in the 6520 HP Scan utility. I have downloaded the latest software. There is the "Scan to Computer" options but changing them makes no difference to scanning from the computer, which means that I am, so it seems, left with having to use the defaults built into the software (200 dpi colour for photos and 300 dpi grayscale for documents). Is there any way I can change these settings to my own requirements for each scan, i.e. I never scan photos at less than 300 dpi. My operating systen is OS X Mavericks.

Hi TomTreb,
Welcome to the HP Forums!
I see that you are missing some scan options for your HP Photosmart 6520, on Mac OS X 10.9, and I am happy to help you with this scanning issue!
Please make sure that the Airprint driver has not been selected as the default, it should read as HP Photosmart 6520. Click on the Apple Icon, System Preferences, then Print & Scan. Then look at these screenshots:
Let's start with that, and let me know what happens!
RnRMusicMan
I work on behalf of HP
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Can't scan to computer w/new HP Photosmart 6520

-New HP Photosmart 6520 was installed 2 days ago. eprint sucessfully done as well. I can scan to an email thru eprint, but can't scan the document to my computer. The printer message tells me there it's a USB connection error.
-I have shut down and connected a new USB cable and still nothing!
-Also I see that in my Programs that the only thing listed in the HP 6520 series folder is the Product Studies and nothing else.
-Is this the reason I can't scan to the computer?
This question was solved.
View Solution.

Hi,
Please enable scan to computer from your computer (Windows):
(a) Double click icon on desktop,
(b) Select Scan to Computer,
(c) Click Enable
(d) Click OK/Apply ...
You can also click start with Windows.
Regards.
BH
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HP photosmart 6520 scanning doesn't work

My photosmart 6520 printer was working fine, scanning to computer and printing with no problems then all of a sudden I cannot scan to computer and when I try to scan it puts up the msg No Computer Found. I haven't scanned for a while so when I tried I was surprised it didn't work. I can print and copy but it will not let me scan. When I go to control panel devices and printers my printer shows up with a triangle with an exclamation point in it. I have tried disconnection the power cord and restarting, I have even replaced the usb cord to the computer with no results. I have even tried to reload the installation CD and tried HP's scan troubleshooter. Everything else works, is this an inherent problem with this model printer? I'm baffled

7597, welcome to the forums
I understand you are no longer able to scan from your Photosmart 6520. I am willing to help you with this!
I am glad to hear the copies are working, as this shows the printer is alright and the problem isn't with the hardware.
First of all, run the HP Print and Scan Doctor and post back to me with the detailed results from the tool.
I also would like to know the OS you are running:
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
As you connect USB, try a wireless connection or Ethernet connection and let me know if they work.
Have a great day
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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I cant seem to scan from my hp photosmart 7520 printer to my iMac but can scan using the iMac? photosmart cant see the iMac.

I cant seem to scan from my hp photosmart 7520 printer to my iMac but can scan using the iMac? Photosmart cant see the iMac. Mac is wired to the router printer over wi fi.

Hi Shlomi
It worked!!! Thanks so much, I've been messing about with this for hours.
As you are so good I do have another problem. I have another 2 pc's on the network that show on the iMac but iMac cannot conect to. One is XP and the other is Vista both with Norton fire wall installed.
Any thoughts you have would be much appriciated
Rob

HT4356 I checked everything out and had no problem printing from IPAD/MINI using the HP Photosmart 6520 printer, but the next day, using same application, my HP did not show, but was looking for the AirPrint Printer, what am I doing wrong?

Using IPAD2, IPAD MINi, HP photosmartE6520 set up on wireless network. No problem printing from my devices, but the following day, it is looking for AirPrint printer, why?

Hello lenc48,
Welcome to the HP Forums.
I see that you are having a few issues when it comes to printing from your mac as well as some two sided printing issues.
I do have a some suggestions that we can try in the attempt to troubleshoot this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Please remove the usb cable (if using wireless, disregard this step) from the printer and from the Mac and leave it disconnected until further notice.
Please click on the first link that will give you instructions on Uninstalling the Printer Software.
Once the software has been removed, please disable any anti virus protection that you may have on the Mac.
The next step we are going to take is downloading the HP Photosmart 6520 e-All-in-One Printer Full Feature Software and Drivers - OS X 10.9 Mavericks.
The installation will prompt you when to connect the usb cable (You will see a prompt for a wireless connection as well if that is the connection type you would like to use) so please do not connect the cable until prompted to do so.
If you are still having issues, feel free to write me back or you can contact HP Total care direct. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Photosmart 6520 scanning function failed

The scanning function (both from the pc and from the scanner itself) has failed. It seems to make all the right noises, then the message 'now copying page 1/1' shows on the display for sometime, until it is replaced by 'cancelling', then the scan fails. It may or may not be in warranty, but it has been impossible to dispute the status of the warranty as that section on the HP website isn't working. Any suggestions would be much appreciated. Thanks.

Hey @fearless_fred,
Welcome to the HP Support Forum! I understand your HP Photosmart 6520 e-All-in-One Printer's software and front panel scanning functionality has ceased. I would like to assist you with this. I have some steps that may resolve the issue.
I recommend approaching the problem from a hardware perspective first. Try performing a hard reset:
Next, try making a copy from the printer's front panel. If it fails as before, move onto the next step and restore your printer to factory defaults:
From your printer's front panel:
Touch the wrench icon
Touch Tools
Touch Restore Factory Defaults
Once the restore is completed, you'll have to reconnect your printer to the wireless network (if you're a wireless user) and re-enable webservices (if you're an ePrint, scan to email or Printables user). If you are able to make a copy successfully it would make sense to troubleshoot the printer's software setup and restore your scan to computer functionality. (Further steps posted below)
If you're still unable to make a copy, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
With respect to your concerns about warranty, our technical support via phone can check your printer's warranty status and present resolution options accordingly.
If you have copy functionality click here to install the HP Print and Scan Doctor. When running this utility be sure to click your way through the scanning troubleshooting flows. If that doesn't restore your software scanning functionality, click here for access to additional troubleshooting steps.
Please let me know the result of your troubleshooting by responding to this post. Best of luck!
E-roq
I work on behalf of HP.
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Scan using estation photosmart

When I start to scan using the printer Estation all in one photosmart it directs me to start software on computer that came with it... What software is it speaking of? Also how do you scan docs using the scanner to be able to open the scanned item on the computer ex. I am trying to scan transcripts it is only allowing me to scan them through windows photo gallery then they are jpeg files..I need them in pdf format.... Help please!

I hope you are doing well and welcome to the forum;
This is the software that came with the printer you can download form here GO HERE (Dowloading in my personal experience and modest opinon is better than using the CD that came with the printer due to the fact that the dowload will include latest changes to the software) updates.
You can use the cd as well.
Here you have eReader that should provide that capability for you. another alternative is to use a 3rd party PDF solution Can not recomemded any but a quick google search with the word "review" will provide you alternatives and with user reviews. and you can also use software such as MS office open the Jpeg there as save as PDF.
This is the manual of your printer in case you don't have it http://h10032.www1.hp.com/ctg/Manual/c02555102.pdf
aunt wrote:
"I am trying to scan transcripts it is only allowing me to scan them through windows photo gallery then they are jpeg files..I need them in pdf format.... Help please"
Best of luck;
RobertoR
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

Trouble scanning using Photosmart 6520

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