Trouble setting up Officejet Pro 8500 in network

I am wanting to set up a Officejet Pro 8500 909a into a wireless network. I have hard wired the printer into the router, followed the instructions given in the setup section, but am getting no where.... help please!
Thanks,
Tom

The software should find the printer if both the printer and computer are on the same network.
Have you installed the HP software for the printer in any computer on the network?
Please mark the post that solves your problem as "Accepted Solution"
Sometimes it takes several posts back and forth to get to a solution - please be patient.
I am employed by HP

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HP Officejet Pro 8500 wireless Networking with LINKSYS WRT54GS wireless router

I have a HP Officejet Pro 8500 wireless printer conneted via WiFi to my LYNKSYS WRT54GS wireless router. I do not have a USB cable or ethernet cable plugged to the printer. I am able to use the 'scan to email button' and the 'scan to network folder' button on the front of the printer and I can pint from the PC to the printer with no problems.
I installed the HP printer software from the CD, choosing network/wireless connection, without having to install any USB cables from the PC to the printer in the process. many posts in the forum mention having to connect USB cables in the wireless installation process.
Can I install the software in the same fashion on the other two laptops? Or, do I need to do something differently?

The USB cable is used on those printers which do not have display or front panel wireless setup is not possible. We configure the wireless settings during install and save those settings in printer's memory by transferring through USB cable. Therefore the USB is plugged in during wireless installation temporarily. In your case I don't think plugging in USB cable is necessary as the printer is already on network and had IP address. Connect the laptops on wireless network and proceed with regular install, the printer should be detected automatically.
Thanks
Naveen K
HP Support Engineering Center
Click on BLACK STAR button to say thanks
(Although employed by HP, I'm trying to address the issues with my sole willingness and my employer does not bear any liability for my responses)

OfficeJet Pro 8500 SLOW Networked via wire Takes 5 mins+ from Mac

Our OfficeJet Pro takes 5+ mins to spit out a print from Mac OS X (10.5.8) via a wired network connection. Windows machine print to it immediately.

I had the same problem. This seems to have worked for me: I configured the printer with a static IP address (see below).
Then I went to the Print & Fax control panel, hit "+" to add a printer, clicked "IP" and then put in the static address. It filled in the rest without any problem.
Giving the printer a static IP address is pretty easy to do if you have experience with networking; you need to choose an address on your subnet (often 192.168.1.xxx) which is not in the range given out by your router's DHCP server (your router's DHCP configuration page should tell you what this is). The "subnet mask" is almost always "255.255.255.0" . You can set the configuration either from the printer's web interface, or from the control panel.
Hope this helps!

HP Officejet Pro 8500 A910g printing - but never does

Printer Model:
    HP Officejet Pro 8500 A910g
Operating System:
    MS Windows XP, Media Center Edition, V 2002, Service Pack 3
Connection Method:
    Wireless via AT&T U-Verse Residential Gateway
Problem Description:
    Network printer not printing after first print job prints. Printer display panel says
    'printing...' and laptop display for printer status says "Error - Printing" (HP Officejet
    Pro 8500 A910 (Network) - User Intervention   Required).
I have run the HP Print Diagnostic Utility 4.1 for this printer when this situation has
    occured. It finds problem with Print queue - Print jobs are stuck in the print queue
    (list of files waiting to print). Click Fix to remove them, and then restart the print
    jobs. I click Fix and basically it tells me it is unable to clear the print queue, to turn
    the printer off and on again, restart the computer and re-run the diagnostic which
    then finds no issue with the printing.
    I am only able to print after turning the printer off and back on - and only one document
    or file successfully before reverting back to same behavior. This is not a solution as this
    is a printer used for small business.
    All functions worked just fine after initial install. Not sure when stopped working as it
    is used primarily during tax season. There have been no hardware changes to my setup
    since initial install.
    Fax: Printer receives fax but never prints (Now printing... displays on printer display until
    I turn printer off and back on.)
    Please help resolve issue. What information do you need?
This question was solved.
View Solution.

I am having a very similar issue with two HP 8500 printers. One has never worked properly. The other one was working perfectly for about a year until Friday. Now it does the same thing as the other one.
Both are on wireless networks. One is at home. One is at the office.
The one at the office has now decided to quit working.
On the front of the printer, it states that it's printing, at the same time my computer says User Intervention Required, but the job never prints and the print queue piles up. I have to turn the printer off and turn it back on. It cleans its printhead and goes through testing.
Then the restart process clears my print queue, so I have to resend whatever print jobs I was going to print.
The printer prints for a while, and at some point decides not to again.
I have tried various fixes including the ones suggested here.
I opened a command prompt. I typed "net stop spooler" and pressed enter.
My computer says "Access is denied"
So I move to the bypass the spooler option. I open the printer properties, and click on the 'Print directly to the printer' radio button. Apply and OK.
I sent a new print job. An error comes up on my screen "Unable to Communicate with Printer".
After that, I tried running the HP Print Diagnostic Utility again. I select my printer and click "Fix Printing"
The Utility tells me that everything Checks Out Okay with the Printer. I have it send a test page.
An error pops up on my computer "Unable to Communicate with the Printer".
I click on the Control Panel, Printers, and my printer. The box says "User Intervention Required - Offline".
I turn the printer off and back on and now I can print....at least for a little while.
Please help.

Cannot find Officejet Pro 8500 A909g on network

We have several PC's/laptops connected to our wireless network and they all use the same printer, ( Officejet Pro 8500 A909g )
My personal laptop was working fine with the printer untill Vista crashed and I upgraded to Windows 7. I downloaded the software and driver for Win 7 and installed it. The printer still works fine with all the other printers, proving it is connected to the network. I have total access to the network and are using other functions like DVRDB etc with Win 7 via the network.
Yet during the installation process it doesn't pick up the network printer on my laptop.. All the trouble shooting answers are reputed by the fact that the printer is working fine with the other PC's/laptops. The Network test report can't find any problems either plus I connect fine to the internet etc via the network.
I disabled all Firewalls and still can't find the network printer.
It might be that I named the PC the same when I re-installed Win 7 but the laptop IP address changed. (I couldn't remember what it was so it was changed)
Could anyone suggest anything I can do to get this fixed?
Cheers

I have just purchased a Officejet Pro 8500 A909g and trying to setup a wired connection and having the same issues. The install worked up until the "Detecting Network" process and then hung for about 30 mins. I have run the HP network utility, as suggested on the site, & the printer is visible! I have also successfully setup the software on another Windows 7 (64bit) system without any issues.
I am guessing that I have some form of driver conflict causing an issue when I try and finalised the network setup. I am guessing this as I have had other similar issues with other network print servers. The question is how do I find out what the issue is without a complete OS reinstall!

HP Officejet pro 8500 won't print and keeps asking for a proxy setting. Help.

HP Officejet pro 8500 won't print and keeps asking for a proxy setting. Help.

Hi,
Can you confirm that you have an Officejet 8500a or Officejet 8500? On the 8500a model, you can set the networks proxy address and port setting from the front panel of the printer (setup>Webservices setup>proxy). If you are unsure what your proxy settings are you'll need to contact your network admin. If your network uses a proxy users name and password for all devices, you need to enter this information along with the proxy address and port in the printers embedded web server. Type the products IP address into an internet brownser window (printer must be connected to the same network as PC). Select the network tab, and than look for the proxy settings option. Enter in the information and click apply. Once the networks proxy information has been correctly inputed into the embedded web server, try printing again. If unsuccessfully, you might try reinstalling the printer software after uninstalling it. Hope this helps!
I was an HP employee
Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.

Officejet Pro 8500 A909a - setup can't find printer, HP Network Diagnostic does

Windows XP SP3
HP Officejet Pro 8500 A909a CB022A
DLM1FN1006BR
I have been fighting with this printer for the past week, put at least 40 hours into trying to fix this alone. I will never buy another HP product for my office again.
Windows can find the printer on the network. HP Network Diagnostic can find the printer on the network. But the latest version of the installation for the printer, that I downloaded from the website last week, refuses to find the printer on the network. I would do this without the HP software if I could but I need the functionality of hitting the scan button on the printer and it converting those scanned documents to PDF.
Here's a list of things I've tried:
Finding the printer by IP in the setup (doesn't find it)
Using the HP Scrub tool for this printer at all levels (L1-L4) MULTIPLE times followed by deleting the files in %temp% and then reinstalled the full software package.
Disabled all services and startup items.
Disabled the Windows firewall. Tried with Windows firewall installed as well.
Restarted the HP services in services.msc
Updated MSIEXEC.
Un registered Re-registered the msiexec
Re-registered ATL.dll
Ran subinacl to make sure all permissions are set properly.
What I don't understand is why the HP Network Diagnostic can find it and the install can't. It seems to me that without installing all the HP software, I have no way of using the scan button to scan documents - the scanner just says "Select Computer" followed by "No Scan Options".
Can anyone tell me what I've missed in troubleshooting?

Bump? Anyone have any sort of advice? Or is everyone seeing that I've followed every step in the HP Support site and nobody knows what else to suggest?

How do I set up wireless printing of my Officejet Pro 8500 on a laptop with Windows 8?

How do I set up wireless printing from my all in one Officejet Pro 8500 printer to my laptop with Windows 8?

You can set up your printer for wireless pretty easily if you have the Full Feature Software installed on your computer for your printer. The setup is done as part of the installation.
Read through below, then select how you wish to proceed. There is a video to assist - see below!
Install Printer Driver / Software
If your printer stops working (and it’s not a hardware problem), it may be due to software or driver issues. There are tools to help you diagnose the problem and help documents to guide you to success.
You might just desire extra features for your printer, or need extra tools to help with scheduled maintenance.
In many cases, you can (re)install the Full Feature Softwarefor your printer to enhance its capabilities. The HP Solution Center is an integrated part of the FFS. For e-print, you will want the e-print software.
If you have the CD that came with your printer, use that to install your Printer software -- IF the CD is compatible with your current Operating System. If you do not have the CD, or if the software on the CD is outdated, then you can use the online installation tools.
(Re)install the basic driver or HP Printer Full Feature Software or other software for your printer:
Drivers control hardware connected to the computer (wired or wireless)
Software controls the programs that interact with the User
Go to the top of the forum page to Support and Drivers
Officejet Pro 8500 Series
Enter your Printer Model information, and then go to Software and Drivers...
Enter your Operating System in the Drop-down menu... Click NEXT and Scroll down
Look for category Driver - Product Installation Software
Select the appropriate Basic Driver, e-print, or Full Feature Software, as appropriate
NOTE: You may also wish to download the Print and Scan Doctor and / or other Tools from Category - Utilities
Save the *.exe installation package(s) on your computer
Pay attention to the name and the location of the file(s) when you save the file(s). The file(s) will likely save to the "Downloads “folder.
You may remove your existing printer software with the following tool. Fixit is of particular use when the existing printer software is being replaced due to severe problems with the printing program.
Fixit -- Fix problems with programs that can't be installed or uninstalled
NOTE: If you have a recent working version of the Full Feature Software on your computer, you may opt to skip removing the existing printer software in the above separate step. During installation of your Full Feature Software, when the installer package detects the “old” printer software on your computer, the program will ask you to remove that old software: The program will then invoke an internal printer software removal program that is written to remove printer software. Once most of the old printer software is removed, you will be asked to Reboot your computer and log back in. After you log in, the final bits of the old printer program(s) are deleted and the new software will be installed. Depending on your system, the whole uninstall and install process might take as much as eight to twelve minutes.
Remember to Install the programs from Category Utilities first, if applicable, as these are smaller in size.
Install the downloaded Printer Software package last.
If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select ‘run as Administrator’ and install.
NOTES:
If using: Download and install the driver software before connecting a USB cable.
After the initial installation is complete, be sure to check for and install any relevant updates - check Category - Update. The Updates are important and can mean the difference between software that works as expected and software that does not work.
You may also wish to check for a Category named Firmware. Installation of any package in this Catagory is personal choice and must be based on the contents in the package and whether or not your printer is working as expected.
Extra help for setting up your Wireless Printer:
Reconfiguring your printer
Troubleshooting Your Printer - Network
Video Help for installing your Printer:
Downloading and Installing a Full Solution Driver in Windows 8 Using a Wireless Connection
Kind Regards,
Dragon-Fur

Installing OfficeJet Pro 8500 Wireless on Windows 7 laptop with no network

Just purchased the OJPro 8500 Wireless and am trying to install on a new laptop with Windows 7 installed. First the CD that came with the printer didn't like Windows 7, so I downloaded the latest drivers from HP and things started happening... but no cigar.
I'm trying to connect the printer to a laptop using wireless<-->printer, there is no wireless network involved. The equipment is as follows:
- 3-IN-ONE HP OfficeJet Pro 8500 wireless
- Laptop MSI CX600 series with wireless/bluetooth
I would really appreciate any info on how to accomplish this.
Thanks.

1st, thx for clue about ad hoc (wireless) NETWORK (on pg. 10 & 11) in hp OFFICEJET "Wireless Getting Started Guide".
Windows 7 HELP & HP Solution Center were both pretty useless.
(Specifically)
Type "ad hoc" in Search Programs & Files (under START icon).
Results will be; "Set up an ad hoc (computer-to-computer) network". (Click on this)
Results will be; Dialog box to give name to network & set security, then SAVE.
NOTE: My Officejet Pro 8500n recognized "Security Type" = "No Authentication (Open)" & "Encryption Type" = "None"
(Go to)
Control Panel > Network and Internet > Network and Sharing Center > Connect to a network
Results will be; (in Dialog box for "Open Network and Sharing Center") a listing of your ad hoc network name & message (in bold) "Waiting for users"
Finally, on Officejet Pro touch screen, Select "Setup Menu", "Network", "Wireless Setup Wizard", [Name] (given to ad hoc Network in Windows 7), & OK.
(Opps, 1 more thing) Also, follow instructions on pg. 10, to "Change from a USB connection".

Constant Printing Restart on a networked HP Officejet Pro 8500 A909N Series printer

Hello,
I'm curious if anyone has run into this problem before. I have a HP Officejet Pro 8500 A909n Series printer that I have setup as a network printer. This has been accomplished through a print server.
I installed the printer's drivers based upon the cd that came with the printer, in the box.
The problem is that whenever a user prints, say it's a simply one page document... the printer will repeatedly print that single page until it runs out of paper. I have stopped/restarted the print spooler. I've rebooted the printer and the print server. I have deleted the drivers and readded them. I've tried installing drivers from HP's website and then installing those. I have attempted to delete the printer from the server and start from scratch.
When I monitor the print queue, I can see the service restart after each document prints. I can't figure out how to get this to stop.
Does anyone have a suggestion; or has anyone run into this problem? I'm not sure which forum to put this in. I chose the Networks/Wireless forum, even though this is running on a wired network with wireless disabled.
I certainly appreciate any asistance.
-Craig

It ended up being an issue with the port. I had used the same port as the last HP printer that I replaced. This printer needs to run on a TCP/IP port, and not an HP port.
Problem solved.
Oh, and it was wired, with wireless disabled.

I have my HP OfficeJet Pro 8500 A connected to my Mac Book Pro on a Wireless network. It works and

I have my Hp Officejet Pro 8500 A connected to my MAc Book Pro which is running Lion OS on a wireless network. It works just fine and prints and everything. The problem is a "HP Utility" window that pops up on my screen and says it is "connecting to device" and lists my printer. It just runs and runs and the entire thing is gray - meaning I can't close it, cancel it, or anything. When you try to click on it, the arrow becomes the color wheel of death. It is driving me crazy. I have gone through settings, I have downloaded the latest drivers, I have looked in utilities, I have opened the printer folder and can't find where this thing is coming from or how to turn it off. Please help. And yes I have turned offf the computer and rebooted.

If you are using Snow Leopard or Lion and have HP software for pre-Snow Leopard (either from a CD not marked as compatible with 10.6 or you recently upgraded to Snow Leopard or Lion and had the HP software on your Mac before you upgraded - even if you did a standard uninstall of the old software or installed new software over the top of it) you must uninstall the software using the 'scrubber' option:
Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Press and hold Control + Alt + Cmd keys on the keyboard simultaneously while you click on Uninstall <<<< This IS the Scrubber Option, there is no button labeled "Scrubber"
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish
Restart your Mac
Download and install this: http://support.apple.com/kb/DL907
Now reset the printing system:
- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
If you want more features, you can download and install the Full Featured software from the "Support & Drivers" button at the top of this page, otherwise, basic printing and scanning will work without it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Trouble Printing with HP Officejet Pro 8500

Hello - I recently changed my laptop and have a Windows 7. I went online and downloaded the software and am able to do a test print page with the Print Doctor. However, when i print from my laptop and select the correct printer, it doesn't do anything or respond with printing. I was able to install and have it work with my old laptop, i just can't seem to work it on this one.
Thank You

Hi @Vanessasood,
Thank you for visiting the HP Support Forums! I understand you are having trouble printing to your HP Officejet Pro 8500 with your computer running the Windows 7 Operating system. I would love to get you up and running but require a little more information:
1. What is the Exact model of HP OJ 8500 you are using as there a few in the series?
2. Did you recently upgrade to Windows 7?
3. How is the printer connected, USB or Wireless?
4. Do you get any error message when you attempt to print?
Click here to download and run the Print and Scan Doctor > www.hp.com/go/tools- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Please let me know what the PSDR finds, I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Can't install Officejet Pro 8500 A910 on the network in my Windows XP laptop

Everything installs normally except connection options fail to detect the printer when the network connection is selected. The prompt that follows for network type also fails when wired (Ethernet) is selected. Firewalls are turned off during installation.
The network printer can be seen by the HP Home Network Diagnostic Utility. Using the HP Home Network Diagnostic Utility to check connection indicates software missing, connection verified, and test print failed.
The Officejet Pro 8500 A910 Embedded Web Server can be opened from the web browser by entering the IP address.
Changing the printer port to the IP address allows the printer to work but does not enable all of the all-in-one functions such as scanning or running HP Officejet Pro 8500 A910.exe.
Turning the power off and back on to the printer, computer, and router did not fix the problem. Re-installing the software several times did not fix the problem.
The installation works normally with other computers on the same network that run Windows Vista or Windows 7.
So far, customer support has not been able to help.
This question was solved.
View Solution.

Resolved, not solved.
I talked to HP product support. The Officejet Pro 8500 A910 will not install on Windows XP (at least the Home Edition) when networked through a router. It will install through USB. I uninstalled the program and reinstalled it with only USB connected to clean out all the network printer/scanner information. Product support claimed it would install through an ether net cable connected between the printer and computer but this does little good if you need internet access.

Trouble recognizing scanner when Officejet Pro is on network connection. iMac with OS X 10.8

I am considering replacing my Officejet Pro 8500 because the scanner is not recognized when the device on connected on the network. Printer is recognized and works fine, but scanner is not recognized from my iMac (OSX 10.8.2). I have the latest HP software driver installed.
However, the printer AND scanner work fine from another iMac (OSC 10.6) on the same network.
Is there a problem with the driver when running under OSX 10.8? Could it be that the driver is not installed correctly in the iMac running OSX 10.8 (I've installed the new driver twice). Could this be resolved by returning the 8500 printer (covered under 3rd party warranty) and buying an Officejet Pro 8600?
This question was solved.
View Solution.

AMacGuy ...
Thanks for the reply. The printer is the A910 version.
I am trying to scan from either the HP utility or from the Mac <system preferences> <Print & Scan> function.
When using the HP scan app, the scanner is not recognized. When using the Print/Scan function in System Preferences, the little window that comes up shows the HP Officejet Pro 8500 A910, but there is no Print/Scan tab at the top.
The printer works fine. The scanning funcction will not work (initiated from the Mac), whether connected by wireless or ethernet. When the printer is installed by USB cable, it works fine (print and scan functions).
Note: Connected on the network, if I access the printer by typing the local IP address in the web browser, both the print and scan functions work fine. Also, the print AND scan functions work fine from another iMac on the network - this iMac (my wife's) is running OS X 10.6, Snow Leopard.
I have talked to an Apple Care supervisor (very helpful), and we have uninstalled all HP drivers and apps, repaired disk permissions, removed all HP software using Disk Utility, then re-installed the HP driver pack from hp.com.
The problem seems to be due to OSX 10.8 and the drivers on the OSX 10.8 Mac when the printer is connected by network (wireless or ethernet).
Any ideas? I have been authorized by a 3rd party warranty service (through Office Depot) to return the printer for a refund (now almost 2 yrs old). Should I just return the printer and buy an Officejet 8600, or would this just have the same problem? I have also considered switching to an Epson WF 3540, just in case the problem is with HP's driver software.
Any ideas before I just return the printer to the warranty company?
Thanks.

OfficeJet Pro 8500 A909a - trouble installing software and drivers

I am trying to re-install my Software and Drivers for OfficeJet Pro 8500 A909a. My operating system is Windows 7. I get an error message every time. "Runtime Error! This application has requested the Runtime to termnated it in an unusual way. Please contact the application's support team for more information."

I Am havig the same problen with windiws 7 home premium It must be HP is the problem ahorsell

Trouble setting up Officejet Pro 8500 in network

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