Trouble shooting the installation of itunes on Windows 7 64 bit?
I have found some old discussions, which had solutions to installing itunes on a Windows 7, 64 bit system. I am getting the following error, and can not get itunes to install:
The Windoes Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personal for assistance.
Windows Installer is working for other programs. I think it has something to do with permissions or Registry entries, but I have tried every other solution and I still get the same error. The only solution I have not tried, is reinstalling the Windows installer, because I am able to install other programs, and I do not have a CD, only a recovery partition.
Thank you for any assistance you can offer.
Somehow "Apple Updates" was installed on my computer, and once I uninstalled that program, rebooted my computer, then iTunes installed fine. So I am all set. Thank you.
Similar Messages
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I can't finish the installation of Itunes for windows. at the end of the installation I get an error. How can I install this programm?
See if the user tip: https://discussions.apple.com/docs/DOC-6562 helps out with your problems.
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My Itunes will not launch after downloading and I have tried all the troubleshooting for itunes for Windows 7 64-bit. Do I need to system reboot my computer than try to download it again?
I'm having a very similar issue, paired with iTunes not being able to get online.
iTunes shows up in processes and then hangs at 17,000 K or so -- sometimes it will start up, but that (if it occurs) is a delay of literal hours.
Pretty meticulously went through all the 'cannot connect' trouble shooting, and have uninstalled, restarted, and then reinstalled every piece of apple software; issue is just as firm. Starting in safe mode or admin mode don't fix it; signing in as a different user doesn't fix it. -
During installation of itunes using Windows 7 64-bit, I have this error come up every time during installation.
"An Error occured during intstallation of Assembly "Microsoft .VC80.CRT type="win32". version="8.0.50727,6195", public Key Token="1fc8b3b9a1e18e3b, processor Architecture'+x86'". This is all followed by some more text and code HRESULT:0x80070005
Ive tried uninstalling and re-installing, tried msconfig startup and service checks. At my wits end. Help!
Anne MarieProbably should've searched around a bit more. Just saw a similar forum post to my own in which redownloading and burning solved another user's similar issue. As of now I've redownloaded the 64-bit ISO, burned it, and so far so good (at 72% extracting files). I will repost here if it was a success in hopes that other users with a similar issue find this and benefit from it. Hope I didn't just waste anyone's time with a question that had already been answered (haha)
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New installation of iTunes on Windows 7 64 bit hangs
I just installed iTunes 9.0.3 (64 bit version) on my Windows 7 (64 bit version as well) PC (Core i7). The installation seemed to work fine.
But from the first start of iTunes, it has very slow response times and I can't do anything like browsing music or synchronizing with my iPhone. If I click on the menu bar, it takes 30 seconds until it pops up. To exit from iTunes, I have to kill it with the task manager.
The installer wants to put iTunes to C:\Program Files (x86)\iTunes. I expected - as this is a 64 bit version - C:\Program Files\iTunes being the appropriate location.
Any ideas?b noir wrote:
Firewall: none
Not even the built-in Windows Firewall, Tofswi?
Oh yes, you are right. As it silently works in the background (what I like), I completely forgot about this one. It is activated with default settings. I did not touch it since installing of Windows 7.
I took one more try and reinstalled iTunes. And it works - regardless of whether the firewall is activated or not. So where's the problem then: It's my iPhone (3G). When I plug it in, iTunes immediately slows down. Then I remove the iPhone and iTunes comes back to normal operation. In my case, the firewall does not have any influence on that.
As I can see in other threads like http://discussions.apple.com/thread.jspa?messageID=11204685� I'm not alone in this matter.
- I checked the iPhone USB driver: It's up to date and I can access the iPhone by the Windows explorer)
- I tried to give iTunes time "to get accustomed" to the iPhone: Sometimes iTunes crashes completely, sometimes there is an unknown error (different error numbers, e. g. -6999)
- Then I happened to be the lucky user being allowed to click on "synchronize": Unknown error again, but iTunes always seems to proceed a little bit - it's confusing.
- Then a deactivated synchronizing of all (applications, music etc.) but the contacts and clicked on "synchronize" again: It's quite interesting that iTunes complains about not being able to download Wikipanion from the iPhone as I just told iTunes not to synchronize applications...
After all these steps the contacts of iPhone had been transferred to the PC, fine. And I could not start the applications on my iPhone anymore, not very fine. Every application I touched started up and closed again immediately. I remember: Reinstalling all the apps will help, great But wait, as I already know, this is a problem of the DRM. I only had to update one of the installed apps through the app store directly on the iPhone. Then it worked again. Installing a new app should help as well.
I like the easy handling of the iPhone. But iTunes with iPhone on Windows 7 is an impertinence. It's really not the quality I expect from Apple.
b noir, thanks a lot for helping.
I for myself am going to take a cup of tea now. And perhaps I will sink into contemplation about the time I spent in the old days to transfer some addresses from one to another datebook by pencil compared with the time I spend today to debug modern software. -
Problems with the installation of iTunes on Windows Vista
When I download any version of itunes error occurs' Microsoft.VC80.CRT, Version =8.0.50727.4053'',''type =''win32'',''1fc8b3b9 ... publicKeyToken = Architecture =''or86''. Please refer to Help and Support for more information. HRESULT: 0x800736FD'. How can I solve this problem?
HRESULT: 0x800736FD
These ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iTunes trouble cleaned up en passant.
Go into your Windows update and try to check for new updates. If updates install, stock up on the ones you're behind on, restarting the PC if requested to do so. After the restart, try installing iTunes again. Does it go through this time for you?
If windows updates fail to install, go into your Update History and doubleclick the failures. What alphanumeric codes appear for you? Are they also 800736FD, or some other number? (If they're another number, what number are you getting?) -
My 6th generation nano isn't recognized by my computer. When I plug it in an error message pops up, which says "USB Device Not Recognized". Does anyone know how to start trouble shooting this? I updated both windows and iTunes.
Work through all the suggestions in this Apple support document first.
iPod: Does not appear in Windows or iTunes and Device Manager is empty
B-rock -
I have reinstalled Itunes 10.4 .1 10. windows says drivers are not installed. I have followed all trouble shooting advice, fixes and updates for windows 7
I have reinstalled Itunes 10.4 .1 10. windows says drivers are not installed. I have followed all trouble shooting advice, fixes and updates for windows 7
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I can't download the new version of iTunes. Halfway through the installation a pop up window appears saying, "There is a problem with this Windows installer package. A program run as a part of a set up did not finish as expected. Contact your support personnel or package vendor.
Got exact same problem, was told to delete all old apple, quick time and bonjoir from computer then it would work. I use a programme called malware bytes and this takes everthing out of your computer right down to the roots but unfortunately I still have same problem
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How can i remove iTunes 10.1.0.54 saying the feature you are trying to use is on a network resource...enter an alternate path to a folder contaning the installation package 'iTunes.msi'?
< Edited by Host >Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time? -
Attempting to update from 10.1 to 10.4 I get this msg:
"The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package “iTunes.msi”. ?
I locate the file in "Program Files\iTunes" and change the path. I then get this:
"The file ’C:\Program Files\iTunes is not a valid installation package for the product iTunes. Try to find the installation package ‘ iTunes.msi ’ in a folder from which you can install iTunes."
What folder will work ???Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time? -
Remotely control the ITunes on Windows 7 64 bit PC with the new IPad
With the latest version of ITunes for both Win7 and the new IPad, I'm only able to use the new IPad to remotely control the ITunes on Windows 7 64 bit PC through wired connection ( ethernet cable ) to the wireless router. As soon as I connect my PC through wireless connection, the new IPad can not find my libraries.
Is this a known issue or am I missing some settings?
Thanks,Are you using the 64 bit installer?
See also Recovering your iTunes library from your iPod or iOS device.
tt2 -
I have itunes directory on an external hard drive and want to direct a new installation of itunes on windows 8 to use it. I tried holding down ctrl and clicking itunes and after many tries got it to work one time. When I went back in later it had reverted back to a blank version of itunes and I cant get ctrl to work again. Any other ideas?
This is sometimes caused by a problem with the iTunesPrefs.xml file, normally found at C:\Users\<User>\AppData\Local\Apple Computer\iTunes\iTunesPrefs.xml. Try dragging this to the desktop and trying again.
Alternatively the problem may be that you have McAfee AV and it is preventing iTunes from updating the same file and thus causing the problem. See Why does iTunes delete my itunesprefs.xml? for details.
tt2 -
i am trying to install itunes 10.5 but I get an error message that says "click ok to try again or enter an alternate path to a folder containing the installation package iTunes.msi..." I try to point iTunes to the .msi file on my c drive but then it gives me a message says "the file location is not a valid installation packaage for the product iTuness. Try to find the installation package 'itunes.msi' in a folder from which you can install iTunes". Any help, insight, guidance would be greatly appreciated!!
"The feature you are trying to use in on a network resource that is unavailable. Enter alternate path to a folder containing the installation package itunes64.msi".
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
After trying to run the iTunes automatic update, I got this box on my pc "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'iTunes.msi" in the box below.. I ran a search for the file, and entered that into the box, to no avail. Then I launched iTunes and clicked on 'check for updates', and was told I had the latest version 11.0.1 I think it is. So, any clue on what to do? Thanks for any and all help.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?
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