Trouble shooting "the printer is not connected" message
Trying to print on photo paper. From MacBook Pro to HP Deskjet 3520. Blue wireless light on printer is blinking, and when I try to print I get a message, "the printer is not connected." We recently got a new wireless modem. Thanks for sharing any insights!
Hello KristenStram,
Welcome to the HP Forums!
I understand your Deskjet 3520 wireless blue light is blinking and you're unable to print a document. I will do my best to assist you!
I would recommend reconnecting your printer since this printer should have a solid blue light. I would recommend following this entire HP document on Printer Does Not Maintain Wireless Connection.
Please post your results, as I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.
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Go to System Preferences.
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I am currently replying to this as it shows in the iChat Community.
I have asked the Hosts to move it to Snow Leopard (you should not lose contact with it through any email links you get)
I also don't do Wirelss printing so I can't actaully help either.
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I can connect to my Epson Stylus NX625 through my wireless network and print a page or two, but then the next time I go to print it says that the printer is not connected. Any fixes? I have tried deleting the printer and re-adding it to my MacBook Pro OS X version 10.9.4, but sometimes it doesn't even find it, and other times it says it is connected, but when I go to print it says not connected. Very frustrated. I have also installed the latest drivers, etc.
What now?Your computer is going to run hot while playing CPU/GPU intensive games - it should heat up and the fans should be noticably loud. As to why it's 'crashing' - can you post a kernel panic log? You may have some third-party kexts that are causing the problems.
Clinton -
Hey Guys!
I just got my AirPort Extreme Base, but I can't use my HP Deskjet F4580 wireless printer with it.
The printer is not connected to the AirPort Extreme's USB port. It is placed in another room, and I'd like to use it (the printer) wirelessly (not connected to the USB port os the AirPort Extreme), as I used to. There is no place for the printer close the AirPort Extreme. It worked just fine with my previous wireless router (Linksys WRT54G). I'm very disappointed with the AirPort Extreme Base Station because of that!...
Can you help me? Please?!
Thanks Folks!This must be a tough one, no suggestions at all.
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Try checking thru these, maybe some help.
Mac OS X: How to reset the printing system
http://www.macworld.com/article/2029528/mac-troubleshooting-what-to-do-when-you- cant-print.html
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Hi ksmith!
To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.
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Did you delete all receipts with iDVD in the file name with either a .PKG or .BOM extension that reside in the HD/Library/Receipts folder and from the /var/db/receipts/ folder before installing the new copy? If not then do so and delete the new application also.
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Officejet pro 8500 a909n Unable to locate - The printer is not connected
Something, unknown to me, must have recently changed with my printer and or my iMac and MacBook Pro. I was suddenly unable to print. When I attempt to print I get this icon on the dock:
I then click on the icon and this is the window that is displayed:
I completed a #6 restart and restarted the computers. I had no problem establishing a connection with the router, which is a Time Capsule. On the OSX Printers and Scanners Page I initially had a green light, but after attempting to print the light changes to amber and states "in use Last Used". If I turn off the wireless radio, I can connect using USB, but prefer to use wifi. However, after I walk away from the computer for awhile and then come back to print I get the same message.
Is there something I can do to fix this.
Information
Printer:
Officejet Pro 8500 Premier (a909n)
Computers: iMac (fall 2013)
MacBook Pro (2012)
Operating System:
OSX Mavericks
Print Driver:
HP Inkjet 3 Driver 4.1.0Hello there @UncleMonkey ,
I read your post about the printer loosing it's connection and not printing or communication with your Mac.
I have a suggestion for you!
Click this link, and follow these steps. I have heard much success in this guide and hope it works for you too: Printer Does Not Maintain Wireless Connection
Best wishes
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution! -
I am purchasing an iPad for my mother; she lives in a farm with no possibility of high speed internet, however, Verizon does have good cell phone coverage there.
So here is my question: she will have an iPad with 3g internet access. I want her to be able to print to a wireless printer; however, the printer that I buy will not be hooked up to any computer or internet...
1) can a wireless printer be discovered on the ipad without any additional hardware?
2) will i need to purchase a router and hook this router up to the printer to send out the wireless printer's signal?
someone please help. her ipad won't be much good if she can't print docs and photos.
thanks in advance...It sounds like her situation is like mine at school--I find what I want with my Internet capable network, then switch to my ad hoc network for printing, so make sure she's comfortable going into settings and turning WiFi on and selecting a network.
And make sure you allow yourself time for the initial printer setup--and do that somewhere where you have Internet access for the firmware updates and test the printer and then do the ad hoc setup at her home.
(You can also use an Airport Express to set up local network and just connect to the Internet (and ignore the warning light). I played around with this and it's a much more powerful network but overkill for what most people need.)
The ad hoc network just requires a name and a WEP password. Make sure you write down the password and the network name in case she has to join the network again.
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HP LaserJet 3030 printing gets "is not connected" message
When I send data to print, the printer appears to power off then restart with "Scanner Bulb warming up" message on the printer. Then I get a message on my computer that the printer is not connected.
This occurs with either a USB cable attached directly to my Macbook Pro, or the USB cable attached to an Apple modem with HandyPrint software installed. Either configuration was working previously. Somehow it just stopped.
Your assistance is greatly appreciated!OK, can you go into your router settings to find what IP address it has given the printer? If you want help, let me know what brand/model of router you have.
Is there a way to get the IP address by reading it on the front panel of the printer?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP -
"Printer not connected" message, but printer may end up printing anyways hours after
I'm pretty much helpless after trying reinstalling drivers (the printer is a HP C7180), updating and reconfiguring my router in various ways (Dlink DIR-655, 2.07NA) and trying all types of connections possible for the printer (ethernet, usb, wifi, auto dhcp, fixed adress dhcp), deinstalling and reinstalling the printer in Lion.
The drivers were properly re-downloaded and reinstalled. I followed Apple instructions for this printer under Lion.
The printer will work just after reinstalling from a first computer, but will immediately start behaving strangely after that. Any other computer will be told that the printer is not connected. The job will be put on hold, but it might end up printing an hour or two after that (or never).
I can't tell for sure if the printer is defective. The diagnostic isn't clear at all. I'd buy a new printer, but I'm afraid it might do the same thing, because it could be some problem with the router, for instance. I haven't found anything specific about this type of problem with this router model and this OS version (Lion 10.7.3).
Any idea ?
ZHi @lbf626,
Welcome to the HP Forums!
I noticed that you cannot connect your HP Officejet 6500 a plus 710n-z to your MacBook running OS X 10.10.2. I am sorry for the frustration, but I am happy to help!
Please see the following:
'Printer is offline' Message Displays on the Computer and the Printer Does Not Print: Mac OS X. (I would follow the instructions for OS X v10.8 Mountain Lion and OS X v10.9 Mavericks. As it will work on Mac OS X 10.10.2)
Printer Does Not Maintain Wireless Connection.
Tips for troubleshooting wireless connection issues
The following tips can help you troubleshoot and avoid wireless connectivity issues. You can try these tips separately or in combination to get a successful wireless signal.
Move the printer and the computer closer to the router, but no closer than 6 ft (1.8 m). Wireless signals can be weaker at greater distances between the printer and the router.
If you are experiencing an intermittent wireless connection, try restarting your router. Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.
Remove any metal objects between the printer, the computer, and the router. Objects such as refrigerators, microwaves, or metal bookcases can interfere with wireless transmission.
Move any device that emits radio signals, such as microwaves and cordless telephones, farther away from the printer. Such devices can interfere with wireless signals.
Make sure the router is broadcasting at 2.4 ghz and not at 5 ghz.
I would also recommend this website, HP Wireless Printing Center - Troubleshooting Issues.
Hope this information is helpful, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping! -
Officejet 6700 error while searching for updates: 'Printer could not connect to server'
I recently purchase the Officejet 6700 Premium. While setting the printer up, I received the error 'The printer could not connect to the server.' I first received this while the printer was searching for updates. I later received the same error while trying to set up ePrint from my computer.
The printer is connected through my wireless router. All other print services function normally. It is connected to the network, and I have printed several times over the wireless network.
Though I don't think it matters, since the on-board print set-up gave me the error, I run Windows 7 64-bit on my computer.
Thanks for any help!What is the IP address of the printer? What is the make and model of the router that you use in the wireless set up? Is the router firmware up to date?
I would first try power cycling the router and the printer. Turn off/unplug the router and then power down the printer. Then plug the router back in and wait for it to be fully up and functioning before turning the printer back on. After you have both pieces of equipment back on and functioning attempt to connect to web services again.
If still having problems I would attempt to set a static DNS on the printer through the embedded web server (EWS) by entering the printer's IP address into the address bar of a browser on a computer.
Once that computer displays that page click on the Network tab.
Then look in the column to the left and find the Wireless section
Click on IPv4
Then on that page look at the 2nd section that is labeled DNS Address configuration
Change the radio button to the manual option
Then for the manual preferred fill it out and make sure it reads 8.8.8.8
Secondary should be set to 8.8.4.4
Then hit Apply
Read the next screen carefully. That message with the "OK" button below it is one that states to click that button to undo the changes you just made. Just navigate away from that page by clicking on another tab.
Then reattempt to connect to web services.
I am a former employee of HP...
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