Trouble shooting track pad

My track pad has lost control of the arrow. It is hard to move or it acts on its own. Is there a way to trouble shoot this?

Try here  >  http://support.apple.com/kb/TS1449

Similar Messages

  • I'm having trouble using my track pad. The arrow moves but I can't click on anything.

    I'm having trouble using my track pad. The arrow moves but I can't click on anything.

    Oh thank you for posting on how to enter safe browsing! I had tried to disable add-ons, but couldn't make anything click to do so. So frustrating!
    Anyway, after putting on the safe browsing, it worked *immediately*, so clearly the add-ons were the issue! I deleted a bunch I don't use anyway, and it's been working fine for hours.
    Thank you!!

  • Tracking Pad Trouble, Mysterious Symbols?

    I'm having some problems with my new computer, and I can't seem to find help, hopefully you guys can help.
    I have this problem where I accidently strike some keys (I'm a sloppy typer) and I get these weird symbols on my keybord (their the ones in blue, and no matter what combination of keys I press, I can't seem to reset it unless I restart my computer.
    (Pictures)
    Now the second problem I have is with my tracking pad. I have a little light on it (You can see at the bottom of the picture, below the keyboard in the 2nd picture) and it turns on (orange) and I get this litle sign on my screen that fades away, it has a picture of a pointer hand on the tracking pad with a red line horizontally across the image.
    After that appears, my tracking pad locks and I can't use it at all, but the keyboard works (I have to restart my computer to get the tracking pad to work).
    Please help me, I can't find anything on the internet.
    This question was solved.
    View Solution.

    Hi,
    The symbols in Blue may be being activated by pressing the fn key - the next time this happens, try pressing the fn key again to see if this toggles back to normal keyboard entry.
    Regarding the touchpad, the Orange light you see coming on ( and the touchpad turning off ) is probably caused by double tapping the top left corner of the Touchpad.  Double tapping this area again should toggle the Touchpad back on.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • The single tap on our track pads works sporadically

    Our track pad arrow works fine. When I single click, the function does not work.  It seems to not to have a pattern. Need help trouble shooting.

    Hi we had also a big issue with SSO and domains. Our Portal was in domain <portalservername>.a.b.c and our BW System in <bwservername>.a.b.c
    So we thought SSO should work. But the portal had an alias name enterprise.portal.b.c (which was actually used to access the portal via the Internet Explorer)
    And that was the problem.
    The Ticket will be created for portal.b.c and the Session Ticket will only be send to Servers in portal.b.c Domains. Our BW System is in a.b.c so the Session Ticket was not sent.
    We solved the problem (with help of SAP) by adding a system Alias for the BW System named <bwservername>.portal.b.c
    And now SSO was working.
    So not the Domain the system is in is important but the url in your browser window is important.
    I dont know if this help you in any way but because i wanted it to share anyway.
    Best regards,
    Kai

  • MacBook Pro Keyboard and tracking pad issues

    I bought a refurbed macbook pro from Apple about 10 months ago. I've loved everything about it . . . until now. Yesterday I turned it on and started having keyboard issues. First the y key wouldn't work, then the rest of the keys followed. At that point, it was still starting up normally, but then the tracking pad would only "right click" on items on my desk top, so I couldn't open applications.
    Now it will only open up in safe mode and it makes a noise like I'm pressing all the keys at once at start-up. Nothing happened to it between Saturday night when it was working perfectly and Sunday morning so I'm mystified. I brought it to the genius bar this morning and they also couldn't see what was wrong. Genius said something about how some keys looked "stuck" but mentioned it didn't looked like anything was spilled on it or anything.
    The only "weird" thing about it is that the hing between the screen and the keyboard has always been a little loose but I didn't know until my husband bought a new pro a few months later and I felt the difference. The genius didn't seem to think that would mean anything.
    They told me it would be at least $280 to send it out, diagnose, and fix it. Considering it's less than a year old, I'm a little reluctant (and poor) to do that right way especially since he had no clue what the problem might be.
    I'm planning on trying another Genius Bar to see if they might have a better idea (hey, it worked with my ipod once) but I've been combing the message boards to see if anyone has had a similar issue. I found an older thread that talked about 2008 pros haven't issues with the keyboard and trackpad freezing due to a "faulty pressure connector" so I might try that solution when I get home. But any other ideas would be greatly appreciated! Thanks!

    Welcome to Apple Discussions!
    If you bought your Mac from Apple 10 months ago, it should still be covered by the 1 year warranty and as long as the problem was not caused by accidental damage of some sort, it should be repaired at no cost to you. Was the store aware that you were still under warranty?
    You can even upgrade to 3 year Applecare if you do so before the first year of ownership is up--definitely something to do if your Mac is having troubles already.
    When you see the next genius, make sure they know you are still in the 1 year warranty period, and if you can, upgrade to 3 year Applecare.
    You can also call Applecare on the phone and tell them about these problems and ask them for a case number, which will at least establish that they started while you were still under warranty. If a problem first occurs under warranty, Apple will honor the warranty until the problem is fixed, even if the warranty runs out in the meantime.
    Good luck!

  • I have just installed OS X Mavericks and I can't seem to right click on the track pad.

    I have just installed OS X Mavericks and I can't seem to right click on the track pad.
    Also the track pad seems to be slower/ not picking up all my finger movements.

    You might want to take the computer to an Apple Store or an AASP and have them give you an estimate, at least, on how much it would cost to 'fix' the trackpad - I've no idea what the cost would be. The trackpad on MBPs is one of the most sensitive elements in the computer's design. They usually don't go bad, but yours seems to be giving you some trouble: so just make a Genius Bar appointment and just get an estimate - might be something simple.

  • Magic Track Pad won't click

    I just got a Mac Mini.... connected by Magic Track Pad... all features work except "click"..... any ideas?

    I had the same problem.  I attached an old USB mouse to get through the initial setup.
    Under System Preferences --> Trackpad there are three lists of gestures and a check box by each to allow or disallow.  The single click on mine was not selected.
    One other gotcha.  Under the "Point and Click" tab there is the "Three Finger Drag".  Under "Other Gestures" there is "Mission Control" which should be swipe up with four fingers.  There is an option to make it swipe up with three fingers.  If you change it to three, it will disable the Three Finger Drag.
    I'm having trouble getting the four finger Mission Control gesture to work but otherwise the track pad works beautifully.

  • I have a 2010 mac book pro and track pad is not working well, is there a problem with that year?

    I have a 2010 mac book pro and track pad is not working well, is there a problem with that year. I heard that the 2011's had track pad trouble.

    All recent versions of Mac OS X use bash, so avoiding Mavericks won't help you with that problem (which isn't a problem for most users).
    iWeb is another matter. My advise: migrate your website to Wordpress first and start thinking about upgrades later.

  • "swollen battery" cause track pad problem?

    I got my 17" MBP in June 06. All was fine until recently when I started experiencing the battery problems listed so many times here. Random shut downs, random battery readings, and finally, a bulging battery. Swollen out of the compartment. First call to Apple resulted in my being told their was "no documentation for this problem, first I am hearing of this".....I needed to "see a genius". Lo and behold, the discussions, where I found loads of documentation, as well as other websites. Called Apple back, and am being sent a new battery....HOWEVER....I inquired as to my track pad clicker not working properly, which started the same time as the battery problems..asked if this could be due to the "swollen battery" since it sits on the flip side of the track pad....again, I was told of "no complaints about that"........now again, I have found similar complaints in the discussions, but only a few. Is anyone else having this problem???? Please tell of any track pad click problems.
    I don't think this has anything to do with the update to OSX 10.4.9....I think it has to do with the age of the battery.....most problems seem to be happening around the same age frame of battery.
    I am new to discussion posting....please have patience if done incorrectly.

    I was very glad to read this topic. I also am having trouble with my click pad on a 17" MBP bought in July 06 and am needing to replace a really swollen battery. I was planning on taking my computer to the nearest Apple store today but it is quite a distance. I hadn't thought about calling -- your post saved me a long drive:) I was wondering if I precipitated the battery problem because I tend to always have my computer plugged in. Just read that that's not the best thing for the battery.
    MacBook Pro 17"   Mac OS X (10.4.9)  

  • HT5815 Updated to 10.8.5 and now I cannot control my macbook pro with the track pad.  Any solutions?

    Like any other time, the App Store said there was a new update and asked if I wanted to update now.  I did.  Unfortunately, the update, after rebooting, has rendered the system unusable.  I can no longer control the system with the track pad.  The arrow is moving itself around the screen and the Launchpad periodically opens itself and gets locked in that mode.  I've rebooted, launched in safe mode, and zapped PRAM.  Nothing has changed.  I experienced the same thing in safe mode, no change.  Anyone else having these problems?  Not sure what to do next.

    There are several possible causes for this issue. Take each of the following steps until it's resolved.
    1. Follow the instructions in this support article, and also this one, if applicable.
    2. Open the Bluetooth preference pane in System Preferences and check for unknown or forgotten input devices. Disconnect any USB input devices that you aren't using.
    3. Boot in safe mode and test, preferably without launching any third-party applications. If you don't have the problem in safe mode, but it comes back when you reboot as usual, stop here and post your results. If you can't boot in safe mode, do the same. If you booted in safe mode and there was no change, go on to the next step.
    4. Reset the System Management Controller.
    5. If you're using a Bluetooth trackpad, investigate potential sources of interference, including USB 3 devices.
    6. A swollen battery in a MacBook Pro or Air can impinge on the trackpad from below and cause erratic behavior. If you have trouble clicking the trackpad, this is likely the reason. The battery must be replaced without delay.
    7. Some people have reported that they fixed a malfunctioning trackpad by pressing down on all four corners at once. I can't confirm, but it does no harm to try.
    8. There's a report that a (possibly defective) Thunderbolt Ethernet adapter can cause the built-in trackpad of a MacBook to  behave erratically. If you're using such an adapter, disconnect it and test.
    9. There's also a report of erratic cursor movements caused by an external display that was connected but not turned on.
    10. If none of the above applies, or if you have another reason to think that your computer is being remotely controlled, remove it from the network by turning off Wi-Fi (or your Wi-Fi access point), disconnecting from a Bluetooth network link, and unplugging the Ethernet cable or USB modem, whichever is applicable. If the cursor movements stop at once, you should suspect an intrusion.
    11. Make a "Genius" appointment at an Apple Store to have the machine and/or external trackpad tested.

  • Keyboard & track pad have a mind of their own

    My G4 ibook 1.33 had developed a problem with characters moving at random, and the trackpad doing what it wants, when it wants. This is confusing to try and describe but I'll try. Bought this ibook in October 2005.
    When I scroll through a page, it starts to highlight for no reason.
    When moving over a hyperlink, it will click on it without me pressing on the trackpad clicker.
    When signing into my e-mail, it will jump from screen name to password in the middle of my typing the screen name. Very erratic.
    Example:
    The screen name is: [email protected]
    password is: mypassword,
    What happens is that in the middle of typing the screen name, it will jump down to password, and sometimes actually click on the login button.
    It will look like this: Password: johnsm password: [email protected]
    This will also happen when I'm writing a paper, or e-mail. Sometimes my e-mail will be sent before I'm finished. It has a mind of it's own.
    Does not matter if "Ignore accidental trackpad input" is checked or not. I've been keeping my palms off of the area around the track pad while typing lately, thinking that it might be a sensitivity problem, no change though.
    Just had major work done by Apple due to a failing firewire port.: Repair was:
    Product serviced by replacing the following: 630-759, PCBA, MLB, 1.33GHZ, Better, Q72b, NT EEET:43.
    I also described the problem above to the Apple tech before I sent it out, but it's still exists. He mentioned open firmware problem might be present.
    I puchased the ibook in October, 2005
    Ran hardware test from original CD, passed, no problems.
    Software up to date.

    Hi Nyj Shooter,
    Have you tried changing your Trackpad preferences? Try going to System Preferences - Keyboard & Mouse - Trackpad. Try changing your settings around a bit. Under Trackpad Gestures, make sure Clicking, Dragging, and Drag Lock are not checked. Also under Trackpad Options, select Ignore Accidental Trackpad Input.
    I hope that helps,
    Jon

  • Magic mouse, keyboard and track pad don´t work from sleep!

    After coming back from sleep, the magic mouse, keyboard and track pad don´t work. I´ve tried everything and when this happens I have to restart may Imac. Help!!!

    Hello jhspies,
    After reviewing your post, it sounds like after you updated there are a few things having trouble. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.
    Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support
    OS X Yosemite: If keys on your keyboard don’t work
    Intel-based Mac notebooks: Troubleshooting unresponsive trackpad issues - Apple Support
    USB and FireWire Quick Assist - Apple Support
    Thanks for using Apple Support Communities.
    Have a nice day,
    Mario

  • Mac Book Pro Keyboard, Track pad not responding at login page

    URGENT! URGENT! I´m currently in the middle of the amazon shooting a documentary and my Macbook Pro boots up to the login page but I cannot nothing appears on the login line when I type, and my track pad in not responding. Keyboard and track pad dead. However, I can hit the control-apple-power button and get the shutdown-restart-sleep sceen. I plugged in my usb mouse and that works--track pad does not.
    I have rebooted, with power supply, without power supply; removed-replaced battery; still the same problem, boot to login screen--now keyboard, not track pad.
    Any suggestions?

    I also have this problem. After closing my MBP to put it into sleep mode, I opened it a few hours later to resume work and the machine was locked up. I shut the machine down by holding the power key for 5 seconds. Now, every time I try to restart, the login screen appears (after a very long boot time) but the trackpad and keyboard do not respond.
    My summer internship final project is due in 3 days and I am desperate. Please help!

  • I had a 1 TB Drive that was connected as a back up, but it is no longer recognized by the mac.  How may I trouble shoot to reconnect?

    how do I trouble shoot this?

    emanwine wrote:
    Got it to connect and it is my back up. ...
    Good News.
    If this is your only Backup would suggest getting a New EHD and creating another one... Preferably a Clone if you don't already have one.
    http://www.bombich.com/
    Can never have too many Backups...

  • MBP keyboard and track pad not working

    Today the keyboard and track pad on our mac book pro laptop just stopped working. The mouse connected to it by usb continued to work but we can't type or anything. We tried the ^F6 keyboard shortcut but it did nothing since of course the keyboard isnt working. And it is also not the number lock key. The computer was working fine all day up until now. It is just under a year old. Any ideas?

    I'm having the same problem. It appeared yesterday and then magically "repaired" itself. My MBP was fine today. Tonight the problem is back. No response from the keyboard and track pad. Track pad works fine using a USB mouse. My problem appears at start up. The cursor is in the usual upper left hand corner. It can't be moved. Restart, sleep then restart do not solve the problem.
    Suggestions?

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