Trouble signing in to Creative Cloud

I can't sign in to Creative Cloud, it keeps signing me out as soon as i've logged in. I have tried uninstalling and reinstalling with no luck. Can anyone help?

Same here

Similar Messages

  • A few questions before I buy a new iMac/Mac mini and sign up for Creative Cloud.

    Hello Everyone,
    I am looking to purchase a new Apple computer and sign up for Creative Cloud within the next week and I have a few questions that should be answered before I proceed.
    My wife and I own a business and we will be using the CS6 apps to create brochures, Constant Contact mailings, product package inserts, edit product photography for print and web use, and short HD how-to videos. We are not graphics professionals or power users and wont be doing anything too complicated.
    Any help and answers will be greatly appreciated.
    I will start with the hardware questions first:
    I am trying to decide between the iMac and the Mac mini.
    The iMac is a 2.7Ghz Quad-core Intel core i5 and comes with 4GB of memory that is expandable to 16GB, which I will do for sure. It comes with a Radeon HD 6770M graphics card with 512MB of GDDR5 memory(not upgradable), and a 1TB HDD that runs at 7200RPM. This unit meets the specs required.
    The 2.5Ghz Mac Mini comes with 4GB of memory that is expandable to 8GB, I will also do this. It has a Radeon HD 6630M graphics card with 256MB of GDDR5 memory(not upgradable), and a 500GB HDD that runs at 5400RPM. This unit meets all the spec(I think) except for the speed of the HDD.
    Question: Will the mini run the software without too much of an issue considering the speed of the HDD?
    Question: Will the iMac run the software significantly better to justify the price difference?
    I already have 1 mini(purchased 4 months ago, with the same specs listed above) and will be purchasing a second computer for my wifes desk. If the mini will run CS6 fine, that is great and we can save a few bucks. If my mini will not run CS6 well, I will get the iMac for her desk as she will be doing the bulk of the work in that regard anyway.
    Now a couple of software questions.
    After reading hundreds of reviews and forum posts over the last few days I have seen many people having this or that issue. It seems to me that most of the issues are because of upgrades from Lion to Mountian Lion after installing CS6 first or trying to open CS3,4,5 files in CS6.
    If you want to know what issues have me concerned take a look at just this one forum:
    http://blogs.adobe.com/jnack/2012/07/adobe-cs-apps-mountain-lion-no-known-issues.html
    Similar issues are discussed in the Apple forums as well as many other places around the web.
    I am not a computer professional but I know enough to maintain my systems and keep them running smoothly.
    We do not have any Adobe software installed on my mini and will not be opening any files from previous versions of Adobe product in the new CS6 software. These will be a clean installs on pristine systems running fully updated Mountian Lion OS's on both machines and creating new files from scratch.
    Question: Should I be expecting any issues like the ones I have read in the forums and blogs or are these just the normal things that happen when upgrading to new software with multiple hardware configurations?
    My feeling is that we will not be having too much of a problem due to the clean installs and no files from previous versions.
    Next up, the Creative Cloud(CC) FAQ states that you can install on 2 machines but can't open stuff at the same time.
    Question: Does this mean we can't be using any CS6 apps at the same time or just not using the same app at the same time?
    Example: PS and PS on both machines at same time = No, PS on one and Dreamweaver on the other at the same time=Yes?
    The CC FAQ page says Adobe will add Lightroom 4 later in 2012 while the main CC page lists it as available now.
    Question: Which is true?
    My mini is registered to me, with my name, iTunes account, Apple ID etc.
    Question: Do I need to do the initial set-up of the new machine with all my information to ensure the CS6 suite works on both machines? Do the computers need to be registered(as far as Apple configuration is concerned) to same person for them to work on one CC account or can I install CS6 on any 2 machines regardless of how they were initially set-up?
    This may seem like a silly question but I want to avoid any problems before they happen.
    Well, those are all of my questions at the moment. To anyone who made it this far in my looooong post, Thank You so much for your time. I appreciate your expertise and knowledge and hope that you can help me make this decision.
    Cheers,
    Alex Bogdan

    Alex,
    I'll try and answer your questions as best I can.
    Qn 1 Which Mac.
    Ans:- As I understand it both units will run Adobe CS6.
              Which one really depends on what you wand from CS6. If you are looking for high end demand and performance, then I would go for the IMac
              Your Specs for the Imac are right. However if you buy your IMac straight from Apple there are even higher specs.
              You can get:-
                                  3.4 GHz i7 processor rather than the i5
                                   2GB video card as opposed to a 1Gb video card.
                                   Of course such a model will cost you more.
              In the end it is needs compared with money to spend. That is only a decision you cam make.
    Q2:- Will the higher cost for the Imac justify copst.
    Ans:- Again it depends on what demands you intend to make on the hardware and software.
              But I note you have a business and if that businees expects to high demand and high speedy performance then I suspect the Imac would be more able to provide your needs.
              Again only you will know the answer to that.
    Q3:- Questions about CS6 reliability
    Ans:- I have been with Adobe for way over 10 years.
             Speaking, only for myself, it is the most reliable software on the market.
              It is true that if you look down this form, like any other and I am thinking about the Apple discussions forum, you will find numerous instances of problems.
              Again this is only my opinion, but although all these problems are real for the individuals:-
              First it is not clear why they have the problem e.g. what have they done or not done.
              Second, they are in the minority of the total users using the hardware / software.
              The only problem I am aware of with CS6 is Acrobat X. I understand it has been sorted Adobe, however it cost me so much work I have removed it from my system and reverted to Acrobat 9
              So what I am saying is that there are only two comapnies I rely 100% on: They are Adobe and Apple.
             So if you are happy with my opinion I would not worry about Adobe CS6
    Qn 4:- CS6 0n 2 machines.
    Ans:- Yes you will not be able to run the same program similtaneosly.
               I believe, if it is important that you do run the same program together, that you can acquire a further licience from Adobe to do that.
               You would need to contact Adobe about that.
    Qn 5:- Lightroom 4
    Ans:- Lightroom is now available as part of Creative Cloud.
    Qn 6:- Set up for individual machines
    Ans:- I do not believe you do. Once you have set up your Creative Cloud account you go to the apps site and download the apps for each machine.
              Each machine downloads the apps and your machine and the apps are registered by Adobe.
             Here is something that you may want to know:-
              Because I was so unhappy loosing all the Acrobat data with Acrobat X I ended up deleting Acrobat X
              However as far as Creative Cloud is concered Acrobat X is still on my machine.
              It is not a problem for me because I am happy with Acrobat 9, it fullfils my needs and has not crashed and lost me all my bookmarks.
              However here is the point:-
              Adobe, when there was a problem with Acrobat X requested that no-one deletes the application.
             Though I do not know for certain I believe registration of the apps you have with Creative Cloud are registered with Creative Cloud in their database. Therefore were you to delete an app, it will still be registered with Creative Cloud and you will not be able to download a further copy even though the app is no longer on your    machine.
              Therefore it maybe not a good idea to delete an app when you no longer have a use for it. If you want it back I suspect you will have to contact Adobe Support
    Personal Comment:-
              It is true many unfortunately have had all sorts of problems, including me with Acrobat X.
              That said, Creative Cloud in my view has been a major advance in how Adobe delivers software. I have no regrets with signing up to Creative Cloud and I expect to remain with it.
    Hope all of that goes some way to answering your questions.

  • Unable to sign in to Creative Cloud for Desktops

    Can anybody please help me identify the requirements to be able to sign in to Creative Cloud for Desktops?
    We are supposed to deploy CC within our organization but our desktop security environment apparently prohibits to launch CC for Desktops.
    - Windows 7 Professional 64bit
    - Internet connection via proxy with PAC file
    - CC for Teams
    - CC for Desktops version 1.9.0.465
    - valid Adobe ID (works in unprotected environment)
    - no firewall rules block port 443
    - went through all the documentation available on the net, including
    http://helpx.adobe.com/creative-cloud/faq.html#how-works
    https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    http://helpx.adobe.com/creative-cloud/packager/creative-cloud-packager.html#Site/Port%20in formation%20used%20by%20Creative%20Cloud%20for%20teams%20and%20Creative%20Cloud%20for%20en terprise%20%C2%A0
    http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html
    https://helpx.adobe.com/creative-cloud/kb/proxy-authentication-support-creative-cloud.html
    and the links inside
    Grateful for any help,
    Gerald

    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • Photoshop CS6 asks if I want to continue trial although I am signed up for Creative Cloud 1 year mem

    Photoshop CS6 asks if I want to continue trial although I am signed up for Creative Cloud 1 year membership

    I too am having this problem. I believe I have verified the licence, but still keep getting the same error message:
    I've also been locked out of Acrobat, as described by the last user.
    I have the CS6 Cloud subscription and am running Windows 7 professional.
    I am finding this whole situation very frustrating.

  • I am trying to sign up for creative cloud as a teacher and the website keeps giving me an error message...

    I am trying to sign up for creative cloud as a teacher and the website keeps giving me an error message: "We're sorry. Something seems to be wrong on our end. Please try again later. If this continues to fail, please contact Customer Support."  Can you help?

    Make sure you have cookies enabled and clear your cache.  If it continues to fail try using a different browser.

  • I cannot seem to sign in to creative cloud. It asks me to sign in. Once I have, it cycles , and then tells me that "you've been signed out"..  It then repeats the cycle over and over again

    I cannot seem to sign in to creative cloud. It asks me to sign in. Once I have, it cycles , and then tells me that "you've been signed out"..  It then repeats the cycle over and over again

    Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
    -and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
    or
    Chat Now button near the bottom for Activation and Deactivation problems may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • Why do I have to Sign Out in Creative Cloud then Sign back in everytime I open InDesign or any other CC program for that matter to view my previously loaded TypeKit fonts?

    Why do I have to Sign Out in Creative Cloud then Sign back in everytime I open InDesign or any other CC program for that matter to view my previously loaded TypeKit fonts?

    Hi Denise, It seems that your machine is not holding up the activation. Kindly try to following steps.
    https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    Try to create a new admin account and check if the products are activated or not.
    We would be waiting for your response.
    Thanks,
    Atul Saini

  • I can't sign into my creative cloud account

    Hello,
    I just installed creative cloud onto my laptop. I paid for a photoshop subscription and I'm trying to download it, but when I try download Photoshop, it opens my creative cloud but it says, "You've been signed out" when I try signing in, it loads for a few seconds then it tells me I've been signed out again.
    Does anyone know what the problem is and how to fix it?

    Please follow the steps here:
    You are no longer signed into your Creative Cloud applications
    Sign out, Sign in | Creative Cloud Desktop app
    https://forums.adobe.com/thread/1329447?tstart=0
    Please let us know if it worked for you.
    Regards
    Rajshree

  • I Can't sign into my creative cloud. It says i've been signed out.

    I Can't sign into my creative cloud. It says i've been signed out.

    Hi
    Please delete OOBE folder from this location and it should fix the issue.
    Windows:
    C:\Users\abhijiku\AppData\Local\Adobe
    Mac:
    ~/Library/Application Support/Adobe
    Please let me know if it helps.
    Regards,
    Abhijit

  • I downloaded Photoshop CC but I start experiencing trouble, so un-istalled Creative Cloud and Photoshop CC. I then reinstalled Creative Cloud but I am not having trouble reinstalled Photoshop CC. Nothing seems to be working, it just shows me that Photosho

    I downloaded Photoshop CC but I start experiencing trouble, so un-istalled Creative Cloud and Photoshop CC. I then reinstalled Creative Cloud but I am not having trouble reinstalled Photoshop CC. Nothing seems to be working, it just shows me that Photoshop is up to date and ready to use and its not installed on my computer anywhere.

    Rattler2015 please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html for information on how to reinstall Photoshop CC.

  • I keep getting signed out of Creative Cloud and getting reverted back to trial version

    I get signed out a lot whenever I work off of an external USB hard drive.  I've also noticed that I get signed out a lot whenever I plug or unplug USB devices (like Wacom tablets, USB drives, mouse, etc).  I suspect that the Creative Cloud manager is monitoring my system configuration and signing me out whenever it thinks I've switched to a different computer?????
    Sometimes, I get signed out when I'm already working in the middle of somthing in Photoshop CC.  This is pretty frustrating and it totally disrupts my workflow.  Is there any way to stay signed in to Creative Cloud?  

    The suggestion does/did not help.  The problem is NOT that I can't log back in.  The issue is that I keep getting logged OUT.  I've always been able to log back in, but why do I need to keep logging in again when I'm working on the same computer?  I lose about 2 minutes everytime I need to log back into Creative Cloud.  If I have to log in 30 times, I lose a whole hour. 
    Typically, this is what happens to me.  I'll be in Lightroom doing RAW processing.  Then I'll get to a point when I need to bring the image into Photoshop.  When I launch Photoshop (ctrl + E), I'll get a message saying I need to sign in.  I sign in but then I get a message saying I need to complete my registration (which I ignore because otherwise, I'll be filling in the registration over and over and over  and over again).  I also always get the message to accept Adobe's Terms and Conditions again (which I've accepted many many many times already).  The odd thing is, when this happens, the image does not open in Photoshop.  I have to close Photoshop, return to Lightroom and hit ctrl + E again (losing more time).
    Sometimes, when I sign back in, I get a message saying I'm using Trial software (huh????).
    I'm a software engineer myself.  I am almost positive that the Creative Cloud desktop app is using an algorithm that tries (but fails miserably) to figure out that I'm installing the Creative Cloud apps on different machines.  I understand that you guys are trying hard to keep people from installing the apps on more than 2 machines, but this is an awful way to do it.
    Please forward this to your software team.

  • Every time i try to sign in in creative cloud, it tells me '' You're exit ''...and i can't do nothing...Please Help

    Every time i try to sign in in creative cloud, it tells me '' You're exit ''...and i can't do nothing...Please Help

    Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
    -and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
    -and 'looping' https://forums.adobe.com/thread/1504792
    or
    Online Chat Now button near the bottom for Activation and Deactivation problems may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • How can i get a free download, i tried  but its impossible, now, and when i sign up on creative cloud for logging in, said now you are exit .

    How can i get a free download, i tried  but its impossible, now, and when i sign up on creative cloud for logging in, said now you are exit .

    If you have exhausted your free trial period on your computer, even if you didn't actually get to try it, short of wiping and reinstalling your entire system from scratch you're not going to be able to extend the trial period.  If there was a way, there would be people who would take advantage and just never subscribe.
    -Noel

  • Lightroom does not open..  I uninstalled then reinstalled LR CC to no avail; I signed out of Creative Cloud I signed back in... NOTHING... NADA!!

    Lightroom does not open..  I uninstalled then reinstalled LR CC to no avail; I signed out of Creative Cloud I signed back in... NOTHING... NADA!!

    I know it is headache to go through same process again.
    Open Preferences folder and move all Lightroom prefernces file to Desktop.
    Make sure that not even single Light room  prference files like com.adobe.lightoom.plist...etcare there inside Preferences folder.
    Then reboot the computer and Sign out from Creative Cloud and Sign in and then try to Launch Ligthroom CC 2015 application , by double clicking on Lightroom cc 2015 option under Apps list in Creative Cloud application"  .
    Still same issue ??
    Remove Lightroom cc application and the reinstall the same from Creative Cloud.
    Then try launching Lightroom cc 2015 from Apps list in CC app.
    Still same issue?
    If it is okay for you , you may try launching from Root user account.

  • Having trouble registering for the Creative Cloud $14.99 a month student plan

    I'm having trouble registering for the Creative Cloud $14.99 a month student plan. Once I've filled out the form and hit 'confirm' the following message comes up: "Payment System Unavailable: We're sorry. Something seems to be wrong on our end. Please try again later. If this continues to fail, please contact Customer Support." Customer support on chat transferred me to Sales on chat, and they have been unresponsive for almost 20 minutes. Any advice?

    Hi Lindsey Martin,
    Kindly contact our support team so that we can assist you appropriately.
    Contact Customer Care
    Thanks,
    Atul Saini

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