Trouble signing into Adobe Export PDF

'An error occurred while signing in!' pops up everytime, after I sign in with my AdobeID (email) & password. I've reset my password twice. I purchased this Export PDF so I can convert my PDF documents to word. What can I do?

Hi theryzzaboy,
I believe you are getting 'You've been signed out' error. Please follow the links below to resolve your issue:
1. You are no longer signed into your Creative Cloud applications
2. "You've been signed out" error every time I try to sign into Creative Cloud desktop application.
3. You've been signed out
Regards,
Sheena

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