Trouble signing into webmai: getting constant redirects

Since late last night I've been having trouble logging into Verizon Webmail.
The title bar constantly "ping-pongs" between https://signin.verizon.com/sso/RememberMeServlet
and ...STIDServlet and ....VOLPortalServlet (this is in Safari but a similar thing happens in Firefox, too)
and also on my laptom.
I'm running OS 10.6.4 on both machines.
On the advice of someone at the Apple Discussions Board I deleted all Verizon cookies on
my desktop's hard drive as well as passwords in KeyChain, and restarted Safari but the
problem resumed.
Verizon tech support denies a problem and suggested I'd either changed a Safari
setting (wrong) or installed an Apple update (also wrong)

As of last evening I was no longer getting the redirects but requests would often hang or
be glacially slow.
As of this morning the problem seems to have been fixed.
I wish that  in the future Verizon would:
a) keep tech support informed, if in fact tech support was unaware of any problem
and 
b) keep us informed
and
c) tech support would not take the "blame the customer" attitude. We're not all "newbies".

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