Trouble Syncing iPhone with Windows XP computer

I have had my iPhone for over a month and today was the first time I had any trouble syncing it. The computer I sync it with is a Dell with Windows XP Professional as the OS. I have tried the steps suggested by Apple on the support site (Restart, re-install, reset, etc), as well as a few I found on the net, but have had no luck.
It seems my computer is recognizing the iPhone as a camera(possibly the problem?) but iTunes does not see it.
Anyone have any advice before I give a call to tech support?
Thanks.

If your computer is only seeing the iphone as a camera then the apple mobile device support driver is being blocked.
What you might have to do is uninstall one more time, but in this order.
open control panel > add/remove programs.
uninstall the following items in this order.
1. Apple Mobile Device Support
2. Apple software update.
3. itunes
4. quicktime.
Then download and install the latest itunes.
If that does not resolve the issue, you may need to use msconfig to find out what is blocking the iphone driver.
If you decide to use msconfig, this article from the apple support website will help out.
http://docs.info.apple.com/article.html?artnum=302538

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