Trouble Transferring Data Files From Zen Xtra to Computer...HELP

Hello to all technical-savvy people out there in computer land, I'm hoping you can help me somehow, as I am frustrated beyond belief.
I have a Creative Nomad Jukebox, Zen Xtra, 30 GB. I used it for, obviously, listening to MP3's while I was out of the country in Australia, and I also used it to store data...all of my digital pictures and videos. When I got back to Chicago, I was able to download all the drivers and software onto my dad's computer from online, and was able to successfully transfer everything from my Zen Xtra onto the computer.
I am now at my mom's, and trying to do the exact same thing to her PC and to her laptop....neither of them want to cooperate with me. The computer recognizes the device, and can recognize the data, but it is unable to transfer the information from the device to the computer. I have done the following:
Downloaded the drivers/software
Restarted the computer (plenty of times)
Rebooted the Zen Xtra
Firmware upgrade
And I still can't transfer. I want to show my mom the pictures desperately, and it's realllly frustrating me. If anyone can help me out, my email is [email][email protected]][email protected][/url]
Thank you,
Sheryl

If it worked with the exact same drivers/software on one PC but not another, this suggests a USB incompatibility (especially as you've tried a firmware upgrade). It's not clear whether this is Creative's drivers and/or certain USB chipsets, but issues do seem to exist for some people with certain combinations of hardware.
Out of interest, have you tried a disk cleanup? To access the Rescue Mode hold down the play button and KEEP it held down, press the tiny reset switch once, and KEEP the play button held down until the player boots into the Rescue Mode. Choose Disk Cleanup from the menu. Note: Disk cleanup should not remove your tracks. It searches through the disk for files and rebuilds the index, and can be useful for correcting any strange behaviour.

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