Trouble transferring pictures to computer

I took some pictures using only the internal memory of my BB Style 9670 and I cannot transfer them to my computer.  This is what I did:  I connected BB device to my PC; opened the BB Desktop Software v6.0.1.18; and  clicked "Pictures" under Media Sync.  This is the message that I got:  "Media storage is not available.  Please check that a media card is installed correctly in your BB device and that mass storage mode is turned on." 

With mass storage mode enabled the BlackBerry acts like a usb thumb drive.  So if you go to your start menu>computer - you should see BlackBerry1 and BlackBerry2 under "Devices with removeable storage"   1 is internal memory and 2 is your SD card.
There is a setting which might turn off your access to BlackBerry internal memory.  So if you don't see BlackBerry1, Send your pics to your SD card.  If you have one.
But you need to double click on the BlackBerry1 or 2 to open them up,  Then double click the folder "BlackBerry"  then you will see the folder "Pictures".  From there you can copy the pictures to your desktop.  Or copy pictures from your pc to your BlackBerry. 
I never use BlackBerry Desktop software for anything. It honestly just seems to make things more difficult.

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