Trouble updating firmware on Linksys SRW2016.

We have had some trouble with one of our switches (an SRW2016) the existing image fails checksum check and the switch does not function.
We can/have connected to the console port and the switch boots and demands a new copy of the firmware be downloaded using XMODEM.
So here we get to the problem:
Hyperterminal, Advanced Serial Port Terminal and PuTTY have not been able to successfully download the copy of firmware we downloaded from Cisco. It all seems to work as the instructions on the Cisco web site say it should, right up to the commencement of the XMODEM download which stops almost immediately with no error and the switch appears to hang.
Any ideas?
TIA

I suggest you ask your question in the Cisco Small Business Support Community. The SRW is now part of Cisco Small Business. In the cisco community you'll find some Cisco people who may be able to help you better...

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