Trouble updating my AirPort Extreme firmware.

I purchased my AirPort Extreme in 2009. It has been functioning fine. Just yesterday, none of the remote devices in our house could access the WiFi. I called our Internet provider (Charter) and they said it was probably an issue with needing to update my firmware. I am having trouble figuring out what version of AirPort Extreme I have, and what the most recent update on it is. As far as I can see, I originally purchased v. 6.3.4, and it has since been updated to v. 7.6.4. I have OS X Yosemite on my Mac. Am I up to date, or do I need to purchase another version of AirPort Extreme? If so, which one, or can I simply update what I have?

I called our Internet provider (Charter) and they said it was probably an issue with needing to update my firmware.
I'm sure that they were trying to help.....but since you already have the most up to date firmware (7.6.4) on your AirPort Extreme and you are running the most up to date operating system on your Mac (10.10.1)........their idea of you probably needing to update firmware (when you are already updated) would not seem to offer much value. Unfortunately, it appears that they were just guessing without gathering facts.
Just yesterday, none of the remote devices in our house could access the WiFi.
Not at all sure what you mean here. Can you please clarify?
Are you saying that none of the wireless devices in your home can even "see" the wireless network at all?
Or, are you saying that they can "see" the wireless network, but cannot connect?
Or, are you saying that they can "see" the wireless network, can connect, but cannot get an Internet connection?
I am having trouble figuring out what version of AirPort Extreme I have
Your tagline above indicates that you have a 2nd Generation version of the AirPort Extreme. But, let's check.
Please look on the bottom of the AirPort Extreme for the model number. It might be embedded in the foam pad. The model number starts with an "A" followed by four numbers. Post back with that number, please.
Are there any other troubleshooting steps that you have performed? Please provide details.

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Airport Extreme Firmware Update 7.3.2 no longer connects to internet

Automatic Updates recommended Airport Extreme Firmware Update 7.3.2, which I accepted (BAD). The Airport Extreme does have a green light, but CANNOT connect to the internet. Cannot "Check for Updates" with Airport Utility (option key down) because I cannot access the internet. Airport Utility shows 7.3.2, but nothing lower. Is there a location on the mac where the older driver resides?
Numerous restarts, resets, etc with both the Cable Modem and Airport Extreme and my MacBook do not help.
How do I download 7.3.1? Can I? How can I revert?
I can access the internet from another network, hence this email.
Any suggestions would help!

When I updated to the Airport Extreme to 7.3.2 firmware it was dropping wireless connections randomly, Today I reverted back to 7.3.1 and looks like it is staying up for now but I am still shell shocked. To revert back in Airport Utility:
1) Hold down the option key(Mac), the Control key for Windows at the same time clicking on Check for updates
This will open a popup window with the previous versions, select the Airport Extreme Firmware 7.3.1 update and click download.
2) After the download is done, from Base station file menu drop down select Upload Firmware, you will get a choice to download different firmware updates, select 7.3.1.
That should install the 7.3.1.
There you go enjoy.

Airport Extreme Firmware update?

Hi all, as part of a seperate issue am experiencing with network transmission speeds I'm checking to see if I can update my Airport Extreme firmware.
Currently, the Software Updates section doesn't find any updates and the current firmware I'm using is 4.80.46.0 yet there appears to be a new version at http://www.apple.com/support/downloads/airportextremefwupdate.html
Is that Firmware applicable? Is there a resident page that shows all of the Airport Extreme wireless cards firmware versions and updates?

Bravo,
OK... I see....
Then the Software Update would the in fact show you the latest updates for the Airport Extreme Card.... I have never seen a firmware update for the card but then it could be contained within the update itself.
The latest Airport software is 4.2...
My firmware version on the G5 iMac is 405.1 (3.90.34.0.p18)
Nothing we can do about that, that know of.
Whiskey Tango... Out

Airport extreme firmware update screwed up my IP sharing and internet

I am having all the same problems -
1) I upgraded to the 7.1 firmware
2) I got the 'double NAT' error, but no problems connecting to the internet
3) When I turned the bridge mode to off, I lost my internet, so I
4) Tried to turn the bridge mode back to Share an IP address, but got an error about IP addresses.
5) I went into Setup - the network port mapping tab - and unchecked and then re-checked the Airport button, so now I have internet access, but only at one computer, and if my computer is functional, my VOIP modem is not (or vice versa)!
6) when I tried going back into "Share an IP address", I got the same error about the beginning and end DHCP conflicting with my WAN.
(If it helps to know, I have two AEBS - one is set up as the Main WDS station, and the other Participates in that WDS)
Now I'm afraid to touch anything!!

kayek wrote:
I have installed the new AirPort Extreme firmware update (7.4.1) and with airport disk utility i want to connect automatically my hard drive related to the airport (wifi mode) , the connexion was working well before that update and now i have an error message (unknown user or wrong password error -36 ...) when the disk tries to connect automatically.
I would like to rollback to the 7.3.2 firmware version but there is no way to find it on internet (or on apple download) even if i change rollback airport utility to version 5.4.1: the binary firmware 7.3.2 disapeared from my mac and i can only choose 7.4.1 binary file ...
Do anyone have the same problem ?I you found how to fix it please answer my post (thanks)
Ok, here's how you actually do the downgrade - here's what Apple says, not exactly right - I would add that you HAVE to go to the MENU, choose BASE STATION, then hold down the Option key while pressing UPLOAD FIRMWARE, this will get you to a window that has the dropdown with older versions....the other versions were not available to me any other way.
{quote}If I have a computer or device that does not work well with an AWD with the latest update, how can I install previous (earlier) versions of firmware?
1. Open AirPort Utility.
2. From the AirPort Utility menu, hold the Option key (Control key in Windows XP and Vista) and choose Check for Updates....
3. Select the specific firmware version you require.
4. Click Download.
5. Select your base station and choose Manual Setup from the Base Station menu, or double-click on the AWD icon.
6. Choose Base Station > Upload Firmware.
7. Select a firmware version and click OK.{/quote}

Since latest update to airport extreme im getting 10 unknown base station and time capsule items showing in airport utility as a network. when able to "forget" them they initially drop off but soon return. how do i get them deleted and stay that way

since latest update to airport extreme im getting 10 unknown base stations and time caps showing up as though they are a part of my network. sometimes i can "forget" them and they will disappear initially but soon return. i need and want only my connection inside my home . any ideas. i have done a factory reset and set up a new network but they continue to show up.

I'm not convinced that the problem lies in Airport Utility. This same thing was happening to me, nearly exactly as you describe it. The thing is that with me, the problems clearly started when I updated the firmware in my Airport Express (n). That's when all the wacky stuff started happening. Sometimes it would show up in AU, sometimes it didn't and even if it didn't, I could still access the internet through it.
But as you said, the problems got really bad when another Express (b/g) was put on the network with it. Even when it did work, the (b/g) would make it impossibly slow.
You know more about this than me, and clearly have more patience if you've restarted the network fifty times. I gave up at about ten.
In any case, your solution is more of a work around and if you're still having that slow connection problem, I'm not sure you've got it. But thanks for your reporting of this. At least I know I'm not crazy.

Nortel VPN still broken with Airport Extreme firmware 7.1

I've just recently started using the NAT'ed mode of my 802.11n Airport Extreme and the the Nortel VPN connectivity is still broken with firmware 7.1.
I've setup a side by side config using the new Airport Extreme and my older Airport Express to make sure the issue is indeed with the Airport Extreme.
Here are the details of my setup:
ISP: NTT/GOL B-FLET (PPoE)
Wireless Config #1 - Airport Extreme firmware 7.1
Wireless Config #2 - Airport Express firmware 6.3
Client #1 - Nortel Contivity VPN V06_01.014 Windows XP 802.11g
Client #2 - Nortel Contivity VPN V04_86.033 Windows XP in Parallels 802.11n
The odd thing is that it isn't totally broken. The VPN connection is made and low bandwidth transfers work fine (ie. ssh, http requests), but higher bandwidth transfer fail to complete (ie RDP/RDC, ftp's, Outlook xfers).
When my clients are on the Airport Extreme Network, they have the issue but don't have the issue on the Airport Express network.
Is anyone else still having problems with Nortel VPN ? Does Apple have any suggestions ?
Thanks,
Eliot

I'm using Apani's Nortel VPN client (the most recent version) on my Mac mini, and the Windows version on my Windows XP notebook computer. Both were broken with the original AEBS firmware (7.0), but now both work well with the updated 7.1 firmware.
Keep experimenting - I'm sure you'll get it working.

Airport Extreme Firmware Upgrade

Hi there.
I had an Airport Extreme that I wasn't using so I brought it to my father's house to set it up as a wireless network for his house.
I plugged it into the DSL modem then into the Airport Extreme. The computer can see it. ( iMac Mid-2014 )
I can't seem to figure out a way to configure it, when I plug it in it asks for me to upgrade to firmware version 7.31, but when I go to the page it suggests there are no download links, only instructions to upgrade the firmware through the Airport Utility which won't let me do anything because I need to upgrade to 7.31.
Any ideas how I could get the firmware upgrade? I have tried to navigate around the Apple Downloads page but there are no downloads that I have found.
This is for an Airport Extreme 802.11n ( Model No. A1142 ) if that is any help.
Let me know if anyone has any idea.
Thanks.
JK

The bottom line here is that you are going to need an older version of AirPort Utility 5.x to be able to upgrade the original firmware on the AirPort Extreme.
AirPort Utility 6.x in Lion, Mountain Lion, Mavericks and Yosemite will not work with the older version of firmware that is installed on the AirPort at this time.
However, when you update the AirPort to firmware 7.5.2, 7.6.1, etc.......then.....AirPort Utility 6.x can be used to administer the AirPort Extreme.
So, to get started on updating the firmware on the AirPort Extreme......you will need....or be able to borrow for 10-15 minutes......a Mac running Leopard (10.5.x), Snow Leopard (10.6.x), or a PC that has AirPort Utility installed on the device.

Hi having trouble setting my airport extreme for guests?

hi having trouble setting my airport extreme for guests?

This is likely because you have the AirPort Extreme connected to a modem/router, or gateway device.....and not a simple modem. Can you provide the make and model number of your "modem", as we previously asked?

Having trouble setting my airport extreme for guests

hi having trouble setting my airport extreme for guests?

Please see your other post on exactly the same subject.

Updates to airport extreme not working

I am trying to add a new computer using MAC Address Access Control for my airport extreme. Every time today (tried 4 times) that I have tried to add a new computer: Access Control->+->entered the MAC address and description->update. The airport extreme goes off then on, but then the network cannot be found; I then manually restart the airport extreme, the network is located, but the new entry (MAC address for new computer) doesn't appear in the access control list. The airport extreme is version 7.5.2 and all is updated. The Macintosh I am using to update the airport extreme is running Mac OSX 10.6.7. Am I missing something?

It's a hassle, but might be worth a try to reset the AirPort Extreme back to factory defaults and then try the complete new configuration again.
If you decide to attempt this, you can reset the AirPort Extreme by clicking AirPort Utility - Manual Setup. Then click the Base Station menu item at the very top of your computer screen in the same toolbar area as the Apple icon.
Select Restore Default Settings.
No guarantees here, but this procedure has worked for other users who have reported the same issues.

Multiple issues arose after upgrading Airport Extreme firmware to 7.41

I recently upgraded my Airport Extreme firmware to 7.4.1 and instantly all my windows machine had issues connecting to the wifi, my Apple TV could no longer connect including a Nokia E71. The only devices connecting were the MacBook and iPhones. For the Windows machines i resolved this by forcing to authenticate using WPA2 AES encription. But the Apple TV and E71 couldn't connect. Also some VPN connection issues arose with my windows machines (iPsec). After 2 days of reluctancy to downgrade the firmware, i was left with no option other than to downgrade to 7.3.2.
I am 100% sure there is a problem with the new firmware, downgrading fixed all the issues without any configuration adjustment.
Apple you dropped the ball on this one, when are we getting a patch to 7.4.1?
Message was edited by: Macinit

Open Airport Utility. Select the airport from the list on the left (if you have more than one) and then choose Manual Setup.
On the Summary tab that opens, click on Version (that's the word Version, not the version number next to it). A drop-down arrow appears - click it and you should get a list of versions to choose from. 7.3.2 seems OK. Pick it and the device will downgrade and restart.

AirPort Extreme firmware update fails due to proxy

Have latest AirPort Extreme (tower) hardware at work, with v7.7 firmware, and am trying to upgrade the firmware to 7.7.3 via AirPort Utility v6.3.2 in Mavericks OS X 10.9.5. The Extreme is on the work network behind a proxy server. There is no capability to specify proxy information to the AirPort Utility, although my MacBook is properly configured with the proxy server in network settings. Every time I try to perform "Update" on the Extreme in AirPort Utility, I get "Downloading Firmware" and then "An error occurred while downloading firmware." I presume the MacBook would be downloading firmware and going thru the proxy to get it, and then applying the firmware update to the extreme, but I can't get the firmware downloaded.

If you or any of your work colleagues has a AE AC model at home.. their laptop would already have the firmware sitting on it.. and as long as you select the right one it should work.. if they upgraded their hardware with that laptop.
In one way the nice thing with Apple is the sheer limited amount of hardware there is..
Apple have just one AC model AE.. the latest firmware is 7.7.3 AFAIK.. I stay away from latest AC products as they are troublesome.
About AirPort base station firmware updates
Does AirPort Utility for OS X keep an archive of all my AirPort base station firmware updates?
AirPort Utility keeps an archive of all Wi-Fi Base Station firmware updates you install, and stores them in ~/Library/Application Support/Apple/AirPort/Firmware

Can I undo the firmware update to airport extreme?

Evidently the update to the wifi card screwed up my connection to a dlink router. I don't have access to the router to update firmware so I'm wondering if I can install the previous firmware version? The router see the computer and it works when I acess apple support under the restart-option command. Apple support wasn't really any help.

Welcome to the discussions!
+Is it possible to extend a wireless network's range with an Airport Extreme (just like you can do with an Airport Express)?+
The AirPort Express, AirPort Extreme, and even the Time Capsule can "extend a wireless network", +but... they are only compatible if you have another Apple router as the main device.+
Sorry, but none of the Apple products would be compatible to extend the range of your Billion wireless router using wireless only. You might want to check to see if Billion has a "range extender" or similar compatible device.

Airport Extreme Firmware updating

I've got two older Airport Extremes (Gen 2 and Gen 4). I'm assuming that the "Version" listed in the information popup is the version of the firmware on the device.
Would the Airport Utility check all devices for firmware updates when configured in the following manner?
If not how would I check and update each station separately?
Thanks

All AirPorts are up to date with the latest firmware.
You will see a red badge with a number 1 next to the AirPort in AirPort Utility if a firmware update is available in the future.
7.6.4 has not been updated for a few years, so it is unlikely that it will see any future updates.
7.7.3 will likely be updated in the near future.

Airport extreme firmware update 19 Jan 2011

Today I was foolish enough to install the new firmware settings. the immediate effect was to remove me from the internet. I have tried factory reset and resetting the network but to no avail. Network diagnostics shows the status of settings OK except Internet and Server. The WAN ethernet connection on my airport extreme died a while ago but I have been able to use it by connecting to one of the other ethernet sockets and the ethernet connection still appears OK now but not in the WAN socket. I am now on the internet by going directly from my modem to my computer so presumably my internet connection is OK. Any help would be appreciated.

The WAN ethernet connection on my airport extreme died a while ago but I have been able to use it by connecting to one of the other ethernet sockets and the ethernet connection still appears OK now but not in the WAN socket.
With the WAN Ethernet port non functional, you could only use the AirPort Extreme Base Station (AEBS) configured as a bridge for any means of getting Internet/network access.
Is the AEBS the only router in your network configuration ... since you posted in the AirPort Express forum? If so, how do you have it currently configured?

Trouble updating my AirPort Extreme firmware.

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