Trouble updating Nokia Xpress Music

Hello,
I have been trying to update my Nokia Xpress Music 5800 and keep failing due to the error "Non-commercial software in your device"?
I am wanting to know know what i can do about this, and if there is a way to list the "non-commercial software" so i can do something about it.
It also states that it is unable to obtain Data Package at points.
I am also wondering what it means when all 3 lights stay on (Red, Green and White). Lights are set to turn off generally, but keep staying on. I seem to recall someone saying this was an error notification.
Thanks in advance for any help.

Thank you for your responce.
My trouble with the "Non-Commercial software" is not knowing which software (apps?) that is.
Is there any way of displaying the software on the phone and showing whether it is "non" or not.
Data Package - i did contact my service provider and they were having issues, thank you.
In regard to the lights, yes it is the 3 lights at the bottom. They are not set to be on, and i have checked the breathing light / notification settings. What is the "auto key guard lock", and what affect could it have?
  The lights never used to stay on all the time, just momentarily when the phone was used.
Thanks again for your input so far.    : )

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