Trouble Updating Software

I'm trying to update the software on my iPhone 3GS to 3.1.3. Right now I'm at 3.1. I've tried twice and I keep getting the error that my iPhone couldn't be updated because the firmware file is not compatible. I've updated my phone before, so I'm not sure why I'm having problems now. My husband updated his iphone on the same computer with no problem. I tried both the Update & Install button on the popup screen and I also tried just clicking on Update on the iPhone page. I ejected the phone and reconnected it between the two attempts. Any ideas? I've looked through the apple support and haven't seen this problem.

From the Finder open the Mac HD, Open the Applications folder, open the Utilities folder and double click the Disk Utilities icon. Once open select the Mac HD volume with the OS in the upper left column of the window (it should just below the HD manufacturers ID number). Now click Repair Disk Permissions in the right lower column. Close Disk Utilities.
You can also use the Combo Updater.
Joe

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HT4972 Trouble updating software on iPod

Using iOS 4.3.5 and trying to update software (iPod Software Update) via iTunes. I keep getting the error message "There was a problem downloading the software for the iPod. The network connection was reset."
Any ideas?

Try disabling the computer's antivirus and firewall.
- Next try the manual install method of:
iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch
- Then try on another computer

Trouble updating software version to 2.0

In iTunes, when I click on "Update" software version, it states that the version I have (1.1.4) is the latest version. Anyone knows what I need to do in order to update the iPhone software version to 2.0? Thanks!

I cannot seem to download iTunes 7.7 either. When I click on "Help", then I click on "Check for updates", it shows me that 7.7 is available and asks if I want to download it. When I click on "Yes", nothing happens. I've rebooted the computer to see if it helps, but it doesn't download. I never tried deleting iTunes from the computer and reinstalling it again. If I did this, would I lose what is on the iPhone as well as my purchase history?

HT1338 Trouble Updating Software

Every time we go to update our software (from OS X 10.6.5) an error message comes up at the end of the downloading process that says that the update may be corrupted and could not be saved. Has anyone else had this issue? What can we do to get our system upgraded?

Install the OS X 10.6.8 combo release which contains all updates, which can be downloaded from here. Use Disk Utility to repair permissions before installing the combo release, install it, and repair permissions again afterwards. Then run Software Update in case anything else needs updating.

Trouble updating software for Iphone 4. It is frozen in mid-stride asking for itunes password to continue. I can't access the phone to put in password during update though. What to do?

Can't update my Iphone 4 software. It is asking for Itunes password but the phone is updating. Can't type in password. What to do?

Hello there, jibblywig.
When unsuccessful with updating an iOS device, the following Knowledge Base article provides some great initial steps for troubleshooting:
Resolve iOS update and restore errors in iTunes - Apple Support
If the issue persists, this article offers some additional steps to try:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Trouble updating software from app store

I am getting an error message (error 100) every tie I try to update my software updates from the app store. What is the problem and what do I need to do?

Many folks are getting these errors. Tel Apple and perhaps they will fix it.
http://www.apple.com/feedback/macosx.html

Trouble updating software on Mac? just says error 104

trying to update to Macbook Air EFI Firmware Update 2.6 but app store will not allow me too. what do i need to do so that it will update? It wont even download when i restart the computer.

If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select "/var/log/install.log" from the file list. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them (command-C) to the Clipboard. Paste (command-V) into a reply to this message.
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

TS3694 I am trying to update software for my older IPOD touch. keep getting either -1 and/or -5000 errors and wont update

I am having trouble updating software. keep getting error -1 and -5000 codes and stops update. can't get new games without update on software. any help greatly appreciated.

Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
Maybe
Backup error (-5000): Apple Support Communities

I can not dowload the new updated software for my Ipod touch 4G. When i do I get an error message that says Network connection has timed out. I have done the trouble shooting steps. Downloaded the latest version of Itunes, and checked network connection

I can not dowload the new updated software for my Ipod touch 4G. When i do I get an error message that says Network connection has timed out. I have done the trouble shooting steps. Downloaded the latest version of Itunes, and checked network connection

Disabling the computer's antivirus and firewall during the download and update usually resolves the timeout error.

I have 2 App Store accounts, one from MobileMe time and i want to know if it is possible to merge them as i'm having troubles updating some of my software?

I have 2 App Store accounts, one from MobileMe time and i want to know if it is possible to merge them as i'm having troubles updating some of my software?
I have to sign in and out between one and the other constantly and i dont know what to do anymore becouse now i can't update software on either, it keeps on poping up "To update this application, sign in to the account you used to purchase it." and im pretty sure im on the right account.

Sorry. Apple's policy states that accounts cannot be merged > Frequently asked questions about Apple ID
Contact Apple for assistance > Contacting Apple for support and service

Trouble updating to iOS 5 on my wife's iPhone 4 connected to our iM, right before download finishes downloading iTunes comes back with the error message Software corrupted during download. Please check network settings and try again later.

Trouble updating to iOS 5 on my wife's iPhone 4 connected to our iM, right before download finishes downloading iTunes comes back with the error message Software corrupted during download. Please check network settings and try again later, however there was no problem updating my iPhone to iOS 5 through iTunes connceted to my dell laptop on the same wireless network. What gives?

Try disabling your firewall; both on your PC and the external Firewall/Router.

HT1414 hi everyone , having trouble with restoring my iphone, i did follow the step untul extracting the update software but when the iphone start to restoring my iPhone always turn off and it say Error 21 on my PC monitor ...please help me icannot get my

hi everyone , having trouble with restoring my iphone, i did follow the step untul extracting the update software but when the iphone start to restoring my iPhone always turn off and it say Error 21 on my PC monitor ...please help me i cannot get my iPhone turn on

Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.

I am having trouble updating my iphone software. The instructions take me in an endless loop. Says sync is complete, but update does not occur.

I have updated Itunes, backed-up iphone to itunes, but can't update software. When I click update, it takes me back through the syncing process. I have synced wiht Itunes 5 times now and still no update to my iphone software.

When you connect and it says "backing up iPhone" at the top of the iTunes window, there should be a small "x" to the right of the message that will stop the backup. It will then allow you to progress to syncing and updating the iPhone. Once you're updated, try the backup process again to make sure that everything is ok.

I'm having trouble updating my iphone 4 since i updated to 4.3.3 i can't update it anymore. right now when i connect it to my itunes, itunes freezes for about 5 minutes then says something like "could not load sync service" any ideas on what i shud do?

I'm having trouble updating my iphone 4 since i updated to 4.3.3 i can't update it anymore. initially itunes would let me go so far as downloadin the new software then an error poped up as soon as the download finished, and now when i connect it to my itunes, itunes freezes for about 5 minutes then says something like "could not load sync service, reconnect or try again later" any ideas on what i shud do?

Did you try to connect in recovery mode? iPhone and iPod touch: Unable to restore

Songs on Ipod deleted/ Can't Update Software

This is the second time I've had this problem, and I haven't even had the IPod for a year. I have been very dissapointed. I've been seraching the forums and have not seen any topics directly relating to my troubles. So here's my problem....
Every now and then, my IPod will freeze while listening to a song. After a few seconds, it will skip to the next song and start playing it with no problem. Well, the other day, my Ipod froze again. Instead of skipping to the next song and playing it, it start skipping through my whole library. I tried turning off and on my IPod. It did nothing. Every time I press play, it just skips through all of the songs in my library or playlist. I connected it to my computer, and surprise, it wasn't recognized by ITunes. I unplugged it from my comp, and then I noticed that all of my songs/ playlists/ podcasts had been deleted. My IPod had self-reformated. This had happened before, and I just updated the software and reloaded all of my songs. From then, it worked fine. This time I tried running the update software and got a "service error." There seems to be nothing I can do restore my Ipod, update the software, and input my songs. Any suggestions would be appreciated. Thanks.

I had the same thing happen with my iPod a couple of years ago. I my case it was the remote that was causing the problem.

Trouble Updating Software

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