Trouble verifying membership

I repeatedly receive an on screen warning tha Adobe are having trouble verifying my membership. I can however log onto my details in a browser with my current e mail and password, any ideas how I can rectify this would be most welcome.

Hi Peter,
This is an issue related to Adobe ID, You can send private message too.
Please send the Oobelib and amt3 from %temp% and PDApp from C:\Users\[User Name]\AppData\Local\Temp\
Regards

Similar Messages

"Trouble verifying membership" pop up keeps occuring.

I've spoken to three different agents about this with no relief. I cancelled my paid subscription before my first 30 days because I have access to it for free as a student. This wasn't happening prior to my switch. Someone had me delete my "OPM" file and do this other stuff with no relief. It's giving me a 1 day left notification. Please someone help me fix this before I strangle someone.

Hi Taylor,
We have checked the details of your account, we don't see any active subscription on it.
Kindly provide the below mentioned details in a Private Message so that we can try to assist you appropriately.
Email address of active subscription:
Alternate # so that we can reach you:
[Note: Details that we need are critical, make sure that you send it via Private Message only.]
Thanks,
Atul Saini

Having trouble verifying membership

Waiting for hours to chat with assitant. Any one has a phone number for costumer services.
Thank for your help

Finally, after almost one hour waiting I connected with a technical asssistant that help me.
Thanks.

Creative cloud charged on my credit card, says it is having trouble verifying membership, want to cancel

that's it really.

Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Pop up warning: "We are having trouble verifying you membership" and "00 Days Remaining".

I am the administrator of a team of 12 CC Licenses. I believe that we are all allowed to download CC onto one computer at our office as well as one computer or laptop at home for doing work after hours, etc. Many of us have done this and now we are all getting a pop up warning that "We are having trouble verifying you membership" and that we have "00 Days Remaining". This is very disturbing to us since according to your website we have 9 months remaining on our license. Any suggestions on this?

Thank you for your suggestions, however, I did not find an answer to my problem there. After about 8 hours of research, on-line chatting and finally a phone call all I have found out is that #1: I should remove or re-name the "hosts" document in my "/etc" folder. However, when I did that my Extensis Suitcase was disabled. Not a viable solution. #2: our firewall is blocking the Adobe products from contacting the Adobe server to verify our membership, therefor I need to install one of 17 possible URL's in our firewall to allow the connection. I cannot do this until next week when our IT guy is in for his bi-weekly visit. This does not make since to me because 3 of our team have not tried to install CC on a second computer and they are not having any trouble at all. So how could the firewall be the problem? I believe the problem is that it is impossible to find out the proper procedure to install CC on a second computer (home or laptop). Originally I was told that I needed to remove the existing user by clicking on the "X" in the CC admin-licenses panel and resend the invitation again so that CC could be installed on a second computer. All of our problems started after this was done. Now I am told that after the first license invitation was sent all that needed to be done to install on a second computer was to log in to the creative.adobe.com web-site, click on the Download Center tab and simply download everything you need on the second computer. Brilliant! Simple! Why is this not explained anywhere! So now I think I will try uninstalling CC from my second computer and try the Brilliant, Simple way and see what happens.

We are having trouble verifying your membership.

I get a popup every time I start any adobe CC product. It has been happening since day 1 and nobody through chat support has been able to help. I have contacted support at least five times with no results.
The popup says "We are having trouble verifying your membership. Either you're offline or there's a billing issue with your account. Please go online to manage your account and verify your billing information. If you have any issues or questions, please contact Customer Support."
I am not offline, so it's not that.
The first time I contacted support, they checked my billing information and I was told that there was no issue with it. I was also told by the support agent to just "wait till the timer ran out" on the popup. At this time the popup said I had fifty days to fix the issue.
The second time I contacted, which was after the 30 day trial period (about a week ago), I contacted customer support for the billing department, since the popup says that it's a billing issue. They said there was no issue with my billing and would transfer me to technical support.
Technical support had me log out of the desktop CC application. I was then told to go into a specific file and delete an item (I can't remember which one it was, but it was a temporary file).
I then logged back in and it appeared that the problem was fixed as I no longer got the popup.
A few days later, I went to use one of my CC products and the popup returned. Right now it's at 21 days. I contacted support twice today with no results. Can someone please give me a solution to this problem?
I do not want to have to cancel my subscription as it is past the 30 day trial period and I also need to use the products for school and work. But in 21 days it will no longer be useable.

Please check for the firewall & security of the internet , after that you can perform the following step:
Clean up cached user login information
Close the Creative Cloud application.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
Delete the opm.db file.
You can also refer to :
Cannot clear the error message "we are having trouble verifying your membership"
"We are having trouble verifying your membership"
Regards
Rajshree

If use a CC application (Windows 8.1), then popup from Adobe says"We have trouble verifying your membership-60 days remaining", But checked account and all OK

As noted in title I am getting an Adobe popup notification every time I attempt to use one of my Creative Cloud applications(Windows 8.1). The pop up states "We are having trouble verifying your membership" and then 60 days remaining. One is then given the choice with buttons of retrying to verify membership or continuing. After choosing continue then I am able to use the application without further problems. The re-try button does not work and/or is unsuccessful. These problems began shortly after renewal of my CC membership.
So I have checked my Adobe account repeatedly and there does not seem to be a problem. As noted I had renewed CC membership recently and customer service told me that everything was ok. The desktop CC application works fine and shows all of my applications for the Windows 8.1 computer. I have already removed and reinstalled CC desktop application and have the latest version, but without any success at getting rid of the popup notification. Any help would be appreciated. Thanks, Clyde Wilkes

Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
or
http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html
OR
Asked to sign in after paying may help
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

My account is for CC Photography (recently changed from CC Single App Photoshop), but when I open photoshop I get the Adobe warning that there is trouble verifying my membership. Please advise

Hi, my account is for CC Photography (recently changed from CC Single App Photoshop), but when I open photoshop I get the Adobe warning that there is trouble verifying my membership. Please advise

Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-wrong email https://forums.adobe.com/thread/1446019
or
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

Hi there, I use a MacBook pro. I have had an one year Creative Cloud acount since february, and now I'm getting the message: WE ARE HAVING TROUBLE VERIFYING YOUR MEMBERSHHIP. I have a photoshop, lightroom and indesign membership. Help!! I need to work! Wh

Hi there, I use a MacBook pro. I have had an one year Creative Cloud acount since february, and now I'm getting the message: WE ARE HAVING TROUBLE VERIFYING YOUR MEMBERSHHIP. I have a photoshop, lightroom and indesign membership. Help!! I need to work! What should I do? Thank you.

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Users on my team account are getting a "having trouble verifying your membership...."

I have added some new people to my team and they were assigned to liscense I already had I took the old person off and added the new person. I also mistakenly deleted a user and so I reinstated him back to a liscense. They show normal in the team management window full paid etc. and yet when they log into their account they get a warning saying We are having trouble verifying your membership you have 33 days remaining.....What is causing this? Are they going to get the boot and not be able to access their programs? How do I resolve this problem or is it just a glitch in the system I just ignore?

Please refer to:
We are having trouble verifying your membership.
it says "we are having trouble verifying your membership"billing issue?
"We are having trouble verifying your membership"
We are having trouble verifying your membership.
They have useful instructions.
Regards
Rajshree

I have paid my membership but when I launch an app in CC it says "We are having trouble verifying"

I have paid my membership but when I launch an app in CC it says "We are having trouble verifying your account"
How can I solve this? Payment has come out of my account.

Hi Sacharaye,
Welcome to Adobe Forum,
Your payment has been succesfully transmitted to Adobe.
you can try to sign out and sign back in to Creative Cloud Desktop App.
Here are the steps:
Step 1: Launch Creative Cloud desktop application.
Step 2:Click gear icon on the top right corner.
Step 3.Click on preferences.
Step 4.Click on Accounts> Sign out.
You would get the sign in option on the app, sign in with your Adobe ID.
In case your are facing trouble in signing in refer : http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html
You can also try :
Sign in or activation errors | Creative Cloud Membership, CS5.5 Subscriptions, CS6
http://helpx.adobe.com/creative-suite/kb/security-alert-sign-installat ion-cs6.html.
Incase it still remains unresolved, please Adobe at http://adobe.ly/yxj0t6.
Regards,
Rajshree

We are having trouble verifying your membership adobe

we are having trouble verifying your membership adobe
This issue is not resolved

I actually regret the post I left this morning, only because it was impulsive and ill-mannered. I sat on chat twice for several minutes with no response, it did not seem to be working. From the page I was on, there was no phone option listed. When I closed down those pages and used the link that was provided via the community, then there was indeed a phone number which I called.
My several experiences with support at Adobe have been poor and frequently the same problem with sign-ins and account status recur. I also learned only today that instead of three separate accounts we could have one shared corporate account which would have eliminated today’s issue and many in the past, but at no time has any support or business development types reached out to us to offer or explain the possibility.
I apologize for being rude this morning in my email. I’m normally better mannered than that expression indicated.
Best regards,
Richard

I keep getting the error message 'We are having trouble verifying your membership', though I've just renewed my license

I keep getting the error message 'We are having trouble verifying your membership', though I've just renewed my license

Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

We are the authorise reseller of adobe product. We sold your Adobe Photoshop CC, But now it showing some error. We are having trouble verifying your membership.

Adobe Photoshop CC, But now it showing some error. We are having trouble verifying your membership.

Sreejith Technograph Oman wrote:
any body have same error?? and how you solved
What error? You don't even describe the error.
Due to the current unavailability of clairvoyants and mind-readers in the forum, we respectfully request you supply sensible, complete details.
BOILERPLATE TEXT:
Note that because this is boilerplate text, not all points may apply to any given, specific poster.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

"Trouble verifying your membership" Pop Up Screen

One of users receieves a "We are having trouble verifying your membership" pop up screen each morning when she logs into Creative Cloud. She is able to clock continue and perform her work but we would like to know why she is receiving this message and how to resolve. Below is a picture of what she see's each morning.

Sally, The Creative Cloud single-app membership for Illustrator has been suspended in month of March 2014,
You have active Creative Cloud Student and Teacher Edition, you need to log out & log back in of the CC desktop App.
http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
It should resolve the issue.
Let us know if it worked for you.
Regards
Rajshree

Trouble verifying membership

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