Trouble viewing calendar in public folders

The Exchange server at my work has a calendar in the public folders for each department (probably over 30 calendars total). I have one user who cannot view the calendar for her department, but she doesn't seem to have any issues viewing the calendar for
any other department.
When she opens this specific calendar, it doesn't generate any errors. It simply loads a calendar with no appointment entries. Earlier this year, we replaced this person's computer that was running Windows XP and Office 2003 with a computer running Windows
7 and Office 2010, and we still see the same issue.
The technician in charge of our Exchange server is the only one who has access to set these permissions, but he said he doesn't see anything wrong with the user's profile. He also doesn't seem to really understand the issue that I'm describing. Does
anyone know what would cause this and what I could suggest the other technician to check?

Hi,
Based on your description, only one user can't view the calendar for her own department. Others can see the the calendar for her department. You have checked Outlook is in online mode, but OWA works well.
Please open Outlook in safe to check result.
Please check the connection status by holding the CTRL button down while right-clicking the Outlook icon in the task bar.
Please grant this user the owner permissions to the affected calendar folder to check result.
Without losing several years worth of archived emails, I recommend you export these serverl years messages to a pst file just in case.
Best regards,
Belinda Ma
TechNet Community Support

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