Trouble viewing my Phantom 4K cine files in Premiere

I am having trouble viewing my Phantom 4K cine files in Premiere. Playback is quite good, but the picture is abnormally dark. I have seen in other forums that I am not the only one to have this issue. Is there a fix?
Thank you.

Hi EatsMungotictus,
We support the format, but for now you will have to apply a LUT (via Effects > Color Correction > Lumetri) to obtain correct image. We'll work on improving the picture moving forward.
Sorry for any inconvenience.
Thanks,
Kevin

Similar Messages

Strange dots in Phantom "packed" .cine-files with Mac OSX 10.9

Hi there
I have problem with my Miro .cine-files. After upgrading my operating system to MAC OSX 10.9 (Maverick) I found strange dots on the right side of the frame in my footage shot with the Phantom Miro 320LC.
I first thought it might be a bad pixel on the camera but then checked older footage of the same camera that was already edited and working perfectly fine. Even those .cine-files now have those dots in Premiere CC, Speedgrade & Davinci Resolve 10 Lite (FreeVersion). I also own the GlueTools Plugin for the .cine codec and if I load the files into AfterEffects the dots are NOT there.
Screenshot Premiere CC - top right & bottom right of the frame
Screenshot AfterEffects w/ GlueTools Plugin
Another work-around is to load the .cine-files in the PCC-Software and safe them as "unpacked" .cine-files. The dots are gone in all programs mentioned above. The only program that interprets the footage correctly is Davinci - all other programs show the file approx. 2 stops darker and have the same overall green tint to it.
Have you encountered the same problems? Did you find a solution beside downgrading OSX to something like 10.6.?
As a reference I uploaded 3 files into my dropbox:
https://www.dropbox.com/sh/aukk8hj8xjhkp1r/AACd5LwaanRKj4xhF1SHPrSla
1. file: c_15153_187_ORG.cine --> original .cine file from Miro
2. file: miro_test_unpacked.cine --> original .cine file converted with PCC-Software and safed "unpacked"
3. flie: miro_test_packed.cine --> original .cine file converted with PCC-Software and safed "packed"
I'm working as a Highspeed-Operator, the post is normally done somewhere else and the systems vary from MAC to PC with Adobe, Avid or ...
Any suggestions would be appreciated.
Kind regards
torsten

Is anybody from Adobe monitoring this issue? I'm having the same problems with Premiere and .CINE files. Previewing them looks fine (no longer having the darker issue) but when I render, it becomes green and pixelated.

How can I import phantom .cine file in premiere pro cs6?

Hello~!
I'm using Premiere Pro CS6 and I want to import phantom .cine file.
But there is an import error for now.
So I'm importing this file after conversion to .mov or something.
Can I import this file without conversion? If I can, please let me know.
(I'm using Windows 7 64 bit)
Thank you and have a nice day.

.cine is the extention?
I am afraid you need to convert first.

Importing AE file into Premiere Pro

I am having trouble importing my After Effects .mov file into Premiere Pro. When I lay it in the time line, the images and text look all granulated. Does this have something to do with my render settings?

To elaborate on Andrew's post: Premiere will always assume all footages have the same specs as the project settings. For DV/ HDV projects this means it will think they are interlaced with lower fields. if you didn't render them with these settings, you will have to tell this Premiere by manually setting the footage interpretation just as you would in AE. Also check your viewer settings. Maybe they are just set to draft quality or auto-adjust themselves because you scaled them oddly and thus the clips are presented at crooked scaling rates. Another potential cause for this could be a problem with your graphics card, so if you cannot resolve the matter by the other methods, disable hardware accelerated playback in the viewer's options (the little arrow in the top right corner).
Mylenium

Hi. Having trouble viewing a downloaded file from a site. iPad is telling has not got a app to open file ,but have downloaded so many now and none of them are any help. Tried this on my android phone still nothing. Please can anyone help as slowly ma

HHi having trouble viewing a downloaded file from a site my iPad is telling me I don have a app to open file . And have downloaded loads of apps and still no joy . Have tried this on my android phone to and still nothing. Please can anyone help as slowly going crazy. Thanks tim

What type of file? From what site? What Apps have you downloaded for it?
Perhaps if you provide details of what you are doing we can provide more precise help.

Hi. i'm having trouble viewing pdf files in safari

i'm having trouble viewing pdf files in safari.

Back up all data.
Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

Plug-in/driver for .cine file from Phantom 4k Flex?

I have playback but it's choppy at 1/4 of resolution. I was on the owners macbook pro and it was playing back at full resolution, with no render time needed.. I have looked everywhere, and the only option I see available is gluetools phantom cine toolkit: http://www.gluetools.com/products_phantom.html
Only issue is, it's $499, and I don't mind paying for it but I'm not sure it's going to fix the problem or make it better. I literally have to render everything for playback, and not sure if there is some sort of drivers/plug-ins I can install that will give me .cine file settings. I have to work off of HDV or RED sequence settings, and I know that's not the native format for the file type.
Any help would be great! I've been calling camera rental houses, reaching out to glue tools, vision research for the Phantom, and have been trying to get a hold of the owner of the camera!
Need help! I can edit, but at this pace, will take months to get a minute down, and if we had full resolution playback on a macbook pro I should be able to get full resolution playback on my Mac Pro!!!
Thanks.

The Adobe PDF Printer instance does not work in OS X.6. Please look at the announcement on the top of the Acrobat Mac forum.

Trouble Viewing PDFs in Preview

Hey all,
I am having trouble viewing PDFs in Preview 4.0 on my MacBook Pro, running Leopard (10.5.1). I can Quick Look the documents from my desktop (or any other folder) fine. However, when I double-click the document to open it in Preview, i get nothing. Preview opens, but does not display the document, or anything for that matter. I even tried to open PDFs from the Preview menu, but to no avail.
I just upgraded the internal hard drive, but everything else seems to be working fine, and this seems like a weird issue to be caused by a laptop upgrade.
Any ideas? I tried Disk Utility, but still nothing.
Thanks

Hi,
Have you tried deleting Preview's pref file? It should be located as a ".plist" file under preferences in your library folder.
Find the file "com.apple.Preview.plist" and move it to the trash for the time being. Run Preview again and see if that'll help. If this fixes it you can safely delete the .plist file that's in the trash.
Good luck.

I am having trouble viewing the entire content of a PDF opened with adobe reader on my ipad.

I am having trouble viewing the entire content of a PDF opened with adobe reader on my ipad. Mi am able to view the file in its entirety on my Mac but not on my ipad. I have tried saving it to acrobat but that doesn't work either. Any suggestions please.

Hi,
When you say the entire content, do you mean some parts of the pdf are not getting displayed or is it going out of the screen?
Please send a pdf you are having issues with on chmaheshatadobedotcom, it will help us investigating the problem.
-Charu

Trouble Viewing iWeb site on dot Mac account

I have a home office and I also have a studio. When I am at home working, I have no trouble viewing photo pages on my dot mac account from either Safari or Firefox.
When I am at my studio, however, I cannot browse my photo pages on Safari nor with Firefox.
Safari gives me the "server stopped responding" error and Firefox displays "the server timed out".
So, what's up with this?
At the home office, I use wireless DSL access with a MacBook. At my studio, I'm using an iMac wirelessly on my network. The the service provided is through Comcast broadband cable modem.
On both machines, I have iLife & iWork 08. I do not sync my dot mac account with the 2 machines. The original files for the photo pages reside on my studio iMac.
So why can I browse my way through my photo pages when I'm surfing the web from my home office, but am unable to see them when I'm working at my studio?
Thanks for assisting me if you can.

I will when I go back to my studio. I'm just trying to understand where you are going with this. I have contractors who work in and out of my studio with their laptops. They use XP & Vista and they have absolutely NO problem what so ever accessing my photo pages. In fact, when I couldn't access from my iMac, I had one of them check to see if the site was down. They could see my pages just fine with no problem. So...if they can reach them using the same network while sitting at the desk next to mine...why can't my iMac reach the pages?
Thanks.

I'm having trouble viewing PDF forms in a browser

When I go to a business site for a manual and the format is using pdf, after viewing I cannot go back to previous page using the back button or the arrow back. It keeps returning to the pdf manual I was viewing. I have to click the arrow twice or three times to return to back page and sometimes when clicking to many times it return to the beginning page. This has been happening to almost all pdf forms used by businesses or any other websites. Is there something I have tochange in settings?

Hi Snakedog777,
How frustrating! What web browser are you using? Do you run into the same troubles when viewing PDF files on other browsers? And does the problem only exist with PDF forms--or are you having trouble viewing any PDF files?
For starters, please see Acrobat Help | Display PDF in browser | Acrobat, Reader XI for information about configuring your browser.
I look forward to hearing back from you.
Best,
Sara

Trouble viewing videos

I have trouble viewing YouTube videos in full screen mode in more locations
This image problem
This video image in this site
But there is no problem in the official website of YouTube
And of course the official site runs on HTML5 If you disable Flash Player plug-ins work in HTML5 sections to the problem disappears but the screen zoom button,,
And experimented delete flash Blair and then reinstall it but did not work
This problem is only in google chrome browser and there is no such problem in Firefox browser
"System Information"
minecraft windows xp professional
google chrome version 35.0.1916.153 m
Adobe Flash Player version 14,0,0,125

hiya!
I realize a lot of users are getting the message "itunes has encountered a problem and needs to close" but this is only happening when I try to preview a video. itunes and quicktime seem to work fine in all other aspects.
lordy. that's a kinky time to be getting that error message.
just doublechecking something. do you have any video files in your library at the moment? if so, could you check to see if you get this when you play a video?
if you don't have any files in the library, and you've got itunes 6.0.2.23 or higher, let's try seeing if the sample file linked to in this document will convert and play properly:
Verifying iTunes video conversion and iPod video syncing using sample QuickTime files
keep us posted.
love, b

Trouble viewing Captivate 8 published output.

Trouble viewing Captivate 8 published output. I created a course for a client who also wants a video of it. I published and I can see it on my end, but when I send them the files using DropBox, they can't open the .SWF, the Chrome.HTML, or the AVI or MP4's I've put out there. At first I thought it was operator error, but there are 5 people who can't view them. Was I supposed to add other supporting docs that were not in the Published folder?
Help, please.
Teresa

That's what I thought too. I wonder if they are trying to run it right out of Dropbox. I also told them they could right click and open in Internet Explorer if Chrome was problematic.
So I only have to provide the packaged file right? I've always just delivered the published folder, so I was really at a loss as to why they can't run it. Could this also be a Systems Security issue? Perhaps their employer blocks this sort of action?
Thanks so much for your input. I really appreciate the help (and validation).

Trouble viewing QT Trailers with new QT version?

Hey there,
I'm having trouble viewing QT trailers, especially HD trailers, that used to download and play perfectly from Safari.
Is anyone else having this new problem ?
thanks,
tnixer

I'm back.. Found the problem.. Go to User/Library/Preferences.. and thow away (or move to the desktop) the following files. com.apple.quicktimeplayer.plist and com.apple.quicktime.plugin.preferences.plist I suspect its that second one that does the trick. But it doesn't hurt to pitch them both... I don't think. Hope this helps
iMac Core Duo / iMac G4 Mac OS X (10.4.4)

Trouble viewing publisher (6.2) admin portlet.

Product: Publisher 6.2 (Plumtree portal Server 6.1 G1)
Environment: Development
Operation System: Windows 2003 Server
Development Technology: .Net
I am having trouble viewing publisher administration portlet through portal server.
I have installed Publisher 6.2 on our development server. The diagnostics page shows everything is okay! The publisher was imported in the portal and Publisher Administration portlet was added to the home page. Of the three links in the publisher admin portlet, I can access the Workflow Administration link correctly, but while accessing the Publisher Explorer or Diagnostics I get the 404 File Not Found error.
Any suggestions why the explorer and diagnostics links are not functioning; as I understand these two links are Gatewayed while the workflow admin link isn't it.
I have uninstallaed and re-installed Publisher one more time to ensure it wasn't a installation issue.
Thanks for your help in advance.
Jignesh

Chris,
This is the URL that it tries to post to when you click on the diagnostics link:
http://localhost:8082/portal/server.pt/gateway/PTARGS_0_0_293_0_0_43/http%3B/shahlaptop%3B7087/ptcs/console/index.jsp?sid=5b2fd789-5921-4d3e-b9b2-24d0bf8b775f
(Note that the URL was obtained by debugging the JavaScript through Mozilla Firefox; IE does not display the Address bar since it is opened in a pop-up box).
Thanks
Jignesh

Trouble viewing my Phantom 4K cine files in Premiere

Similar Messages

Maybe you are looking for