Trouble watching digital copy movie in iTunes

I transferred a digital copy movie to iTunes. When I try to play the movie on my new MacBook Pro, I get a message, "This movie cannot be played on this computer." I was able to transfer and watch a different digital copy movie. Help!!

Okay, but being "checked and highlighted" does not cause media to sync.
Do you manually manage the content on the device or use the sync feature as designed?
If manually managing the content, can you "drag and drop" the media onto the device?
If syncing, go to the Movies (or video) tab and select the video there, then sync.
Does it work now?

Similar Messages

  • Is there any way to add a digital copy movie to an iPhone without syncing with my iTunes library? I use iCloud to sync, not iTunes. So when I go to sync movies, it deletes the other ones I already have loaded on the iPhone. Thanks.

    Is there any way to add a digital copy movie to an iPhone without syncing with my iTunes library? I use iCloud to sync, not iTunes. So when I go to sync movies, it deletes the other ones I already have loaded on the iPhone. Thanks.

    or is there a way to upload the digital copy to store in my iCloud account?

  • Can I use home sharing to watch a rented movie on itunes on another computer

    can I use home sharing to watch a rented movie on itunes on another computer (I already have home sharing with other computers set up, but I don't see it.)?

    Please be aware of the movie rental's time limitation that you have 30 days from the time of rental to watch your movie, and once you start watching it, you have 24 hours to finish watching it. You may watch it as many times as you like during those 24 hours. It may be helpful to make sure the download completes successfully before you begin watching the movie.
    Once the download is complete you can watch it without an Internet connection. However, an Internet connection to the iTunes Store is required to authorize playback or activate the 24 hours time-limit of movie rentals. This means, only during the starting of the movie. Once you have started playing the movie rental, internet connection is not required. You can play anywhere without internet connection.
    You may need to validate the rental prior to watching so it starts the rental period timer and for that you will need an internet connection. You can probably do that by starting the rented movie while on the Airport Wifi or right before leaving home. You'll have 24 hours to watch the movie after you start it.
    For more information on movie rentals, you can visit:
    iTunes Store: Movie rental frequently asked questions (FAQ)
    http://support.apple.com/kb/HT1657
    Note: 24 hours time limit is for United States customer only, while 48 hours for other countries.

  • Can I watch a rented movie from iTunes on my iPhone while on a plane?

    Can I watch a rented movie from iTunes on my iPhone while on a plane?

    I read that I may need to start the movie prior to departure so that it can connect via wifi (or whatever internet connection I use) and start the 24-hr "timer" for rented movies.  So,.. no truth to that?  More specifically, I can start a rented movie on iTunes, while on a plane, without an internet connection?

  • HT1657 do you need internet to watch a rented movie from itunes

    Do you need internet to watch a rented movie from itunes?

    Welcome to the Apple Community.
    From my own personal experience, I have found that when I turn off the Wi-Fi on my Wi-Fi only iPad, I am still able to play rented movies on it. I have tried this perhaps four or five times and in each case, this has been the result. I have also noted that other users have had the same experience as I.
    However saying that I have noted a small number of users that have stated they are unable to view rented movies without an Internet connection. This knowledge base article from Apple, also suggests that an Internet connection is required.

  • HT2729 How do i get my Disney Digital Copy into my iTunes Library?

    I am trying to upload my Disney Digital Copy into my itunes and i just cant figure it out. I have tried entering the redemption code into the website and it just keeps leading me to the Apple page. How can i add the DVD directly to my library?

    http://www.disneydigitalcopy.com/faq.html#q_3

  • HT1390 Does it use data to watch a rented movie from iTunes on IPad? Is it streaming or just downloaded?

    Does it use data to watch a rented movie from iTunes on IPad? Is it streaming or just downloaded?

    You must get the movie onto your iPad somehow. If you download it while on Wi-Fi you will not use cellular data. Once the movie has been downloaded you will not use cellular data or Wi-Fi.

  • Optaining DIgital Copy from UK itunes living in DE

    Hi,
    I bought Star Trek BR from Amazon UK (I live in Germany) with Digital Copy code and iTunes tells me that my code just works with iTunes store in IE and UK. Any solution for this? I don't want to create a 2. account for itunes store uk.
    Thanks
    Kai

    The content owners do not allow cross-border sales. Among other reasons, including copyright laws and distribution contracts, each distribution entity wants its profits for its country and doesn't want to share with an entity in another country. The content owners cannot keep sellers like Amazon from selling a UK disk to you in Germany, but those owners can and do restrict downloads.
    Sorry, but if you want a Digital Copy in Germany, you'll have to buy a Blu-Ray disk that has a redemption code for the German iTunes Store, which of course means a German-released BR disk.
    Regards.

  • Im canadian and recently bought THG dvd in the us, but when i went to download the digital copy into my iTunes is would't let me. Is there any way to download it?

    Im canadian and recently bought THG dvd in the us, but when i went to download the digital copy into my iTunes is would't let me. Is there any way to download it?

    Probably something to do with Apple/iTunes cross border copyright !
    Only thing I think you can do is to try and appeal to Apple's better nature and explain what has happened, I would not hold your breath though.
    Custom mini 

  • HT203167 I transferred a movie from a digital copy disc to iTunes and when I saw it in Downloads, I accidentally tapped Hide. How do I unhide it from the iPhone or computer? It said to look in account info. Where would that be on the phone or computer?

    I transferred a movie from a digital copy to iTunes and tapped Hide by mistake in the Downloads. How do I unhide the movie? It said to do this in account info, how do I do this on the iPhone or computer?

    The movie is from iTunes.   You would think that a download from iTunes to a MacBook could be watched on an HDTV using Apple TV without any headaches bit this does not appear to be the case. 

  • Fox digital copy movie won't import into Itunes.

    I have Itunes version 11.0.2 and I am trying to import a Fox digital copy of a movie into Itunes, however every time I double click to import I receive the error message that it "requires Itunes version 7.6.2 or newer" and requests that I update Itunes.  Is there a way to import using digital copy (I own the disk and have the serial number for transfer) or is the only way to do this to rip the dvd the old fashioned way?  I wanted to use digital copy for convenience but, if it won't work I can use the other method.

    Ah, found out that I should not use the pop up window from the disc.  Instead, opened Itunes, selected the movie disc, entered the code to redeem and then it copied the movie.

  • I can not watch a rented movie with iTunes

    I found the movie in the store (The Emperor (1080p HD)) and rented it thhrough my mini's (a 2.3 Ghz i5 w/ 16Gb Ram running Mac OS 10.8.4) iTunes app (version 11.0.5). I waited for the movie to download completely. I selected the "Rented" tab from my "Movies" Library and clicked on the movie icon (it had a strange appearance which was a generic light grey box with a fim frame in the middle). iTunes responded with: "This movie requires Quicktime, which is not supported by this version of iTunes.). I admit I was dumbfounded for a moment since I associate Quicktime with Apple media more closely than iTunes. I went to the file via Finder, and looked at the extension: m4v and tried to open it with Quicktime. Quicktime responded: "This application cannot be used to play "Emperor (1080p HD).m4v" In order to play this content, please open it with iTunes."
    OK, I mumbled, I've seen nonsense like this before and it could be permissions based. My iTunes Library is on an external network drive because of its size. I'll copy the file to the local volume and see what happens. A few minutes later, the copy was complete. I added the file to my Library in iTunes, and this time the movie's icon image was correct. I launched to film. It opened and audio can be heard, but the video is absent. In its place is a field of alternating grey and white squares. I can watch any other video file at 1080p. The mini is connected via HDMI to a Yamaha AV receiver which outputs video to an Epson 5010 projector. Screenshots of the iTunes window appear the same when opened in Preview. I've changed the screen resolution from 1080p to 720 and 1080i and get the same result.
    This evening's experiment is over since the rental ends in 24 hours now that I've -listened- to the audio.
    Can anyone tell me why I had this experience and (outside of not renting another movie from iTunes) how I might successfully view an movie in the future?
    Thanks

    Hi Mikey1220,
    Thanks for visiting Apple Support Communities.
    If you have not been able to play the rented movie, I'd recommend starting with the troubleshooting steps in this article:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Troubleshoot issues on an iPhone, iPad, or iPod touch
    If you haven't been able to connect to the iTunes Store:
    Make sure your date, time, and time zone are correct in Settings > General> Date & Time.
    Note: Time Zone may list another city in your time zone.
    Make sure that your iOS software is up to date by tapping Settings >General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    Make sure that you have an active Internet connection. You can check theuser guide for your device for help with connecting to the Internet.
    Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    Try resetting (turning off and then on again) your Wi-Fi router.
    If the issue persists, try troubleshooting your Wi-Fi networks and connections.
    Next, try to download the movie again using the steps in this article:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/HT2519
    If your rental expired before you could view the movie, or if the behavior persists, you may want to report an issue with your purchase:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933
    Best Regards,
    Jeremy

  • Digital Copy Problem with iTunes Account.

    I just purchased a movie with a digital copy disc and unknowingly downloaded the copy of the movie using another persons iTunes acount. when i figured this out i tried to redownload the movie and it won't redeem the code. is there anyway i can get another code or copy of this movie so that i can use it under my own account?

    Sorry but no, not without buying another copy of the DVD.

  • TS3274 Digital copied movies downloaded on my iPad skip when playing movie

    I downloaded movie from digital copy and movie stops and starts playing during entire movie.

    Downloaded and synced films and tv shows should be in the Videos app (iTunes on the iPad is just the iTunes store) :

  • When i buy a digital copy, is the iTunes extras included?

    I recently bought the Fast Five DVD/Blu-Ray/Digital Copy combo pack. I am curently downloading it and noticed that the "iTunes Extras" is also downloading. In my previous purchases of digital copies, the movies that include a "iTunes Extras" didn't download the "iTunes Extras." (such as The Hangover, Iron Man 2, Toy Story 3, Wall-E and X-Men Origins: Wolverine.) My question is should i have recieved these "iTunes Extras"??

    The time it takes will be dependent on your network.
    You can see your current connection by going to speedtest.net
    HD content will need at least 6mbps for instant playback
    Make sure DNS is set to auto (settings - general - network)
    If on wifi try ethernet

Maybe you are looking for