Trouble when typing and scrolling on Curve 9300

My girlfriend had a bb curve 9300 and has an issue when she types text and scrolls through the menus. When typing txt the phone will produce random foreign characters (the language is definetly set to english) and the cursor will move randomly throught the txt so she can't construct sentences as it will sometimes start typing within another word. Also when she's scrolling through the menus the cursor will move all over the screen and not in order. E.g when she scrolls down it will jump to an icon sometimes on the other side of the screen. Her phone provider has washed their hands of it saying its out of warranty but they sent it away anyway and it came back saying its water damaged, impossible as its always in a case and never out of her sight, and wasn't worth their while fixing it. I sent it off through my bank insurance and its come back today allegedly 'fixed' however within half an hour its doing it again. Any suggestions apart from giving her my bold when I get my new one when I upgrade next week?

In order to use your 9300 you will need to have a specific BlackBerry BIS data plan. Without it your device will not work as expected.
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    Report Version:  6
    Interval Since Last Report:          29445 sec
    Crashes Since Last Report:           29
    Per-App Interval Since Last Report:  162 sec
    Per-App Crashes Since Last Report:   6
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    0   libSystem.B.dylib                       0x9505eb5a semaphore_timedwait_signal_trap + 10
    1   libSystem.B.dylib                       0x9508c6e1 _pthread_cond_wait + 1066
    2   libSystem.B.dylib                       0x950bb5a8 pthread_cond_timedwait_relative_np + 47
    3   ...ple.CoreServices.CarbonCore          0x95a09b90 TSWaitOnConditionTimedRelative + 242
    4   ...ple.CoreServices.CarbonCore          0x95a098ce TSWaitOnSemaphoreCommon + 511
    5   ...ickTimeComponents.component          0x9783fe35 ReadSchedulerThreadEntryPoint + 4698
    6   libSystem.B.dylib                       0x9508c259 _pthread_start + 345
    7   libSystem.B.dylib                       0x9508c0de thread_start + 34
    Thread 7:
    0   libSystem.B.dylib                       0x9505eb36 semaphore_wait_trap + 10
    1   ...ickTimeComponents.component          0x97f05a8a QTThreadWaitSignal + 107
    2   ...ickTimeComponents.component          0x978c9ca1 audioprepThreadEntry + 68
    3   ...ickTimeComponents.component          0x97f05a04 start_thread + 54
    4   libSystem.B.dylib                       0x9508c259 _pthread_start + 345
    5   libSystem.B.dylib                       0x9508c0de thread_start + 34
    Thread 8:
    0   libSystem.B.dylib                       0x9505eb5a semaphore_timedwait_signal_trap + 10
    1   libSystem.B.dylib                       0x9508c6e1 _pthread_cond_wait + 1066
    2   libSystem.B.dylib                       0x950bb5a8 pthread_cond_timedwait_relative_np + 47
    3   ...ple.CoreServices.CarbonCore          0x95a09b90 TSWaitOnConditionTimedRelative + 242
    4   ...ple.CoreServices.CarbonCore          0x95a098ce TSWaitOnSemaphoreCommon + 511
    5   ...ple.CoreServices.CarbonCore          0x95a645aa AIOFileThread(void*) + 1127
    6   libSystem.B.dylib                       0x9508c259 _pthread_start + 345
    7   libSystem.B.dylib                       0x9508c0de thread_start + 34
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x1b066000  ebx: 0x8fe13116  ecx: 0x00035c2a  edx: 0x00000000
      edi: 0x1b066000  esi: 0x1b642000  ebp: 0xbfffd158  esp: 0xbfffd100
       ss: 0x0000001f  efl: 0x00010297  eip: 0x8fe13179   cs: 0x00000017
       ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
      cr2: 0x1b642000
    Binary Images:
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    0x9599a000 - 0x959c2ff7  libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <315D97C2-4E1F-A95F-A759-4A3FA5639E75> /usr/lib/libxslt.1.dylib
    0x959c3000 - 0x95ce3ff3  com.apple.CoreServices.CarbonCore 861.39 (861.39) <5C59805C-AF39-9010-B8B5-D673C9C38538> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
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