Trouble with 4G and other issues after latest update.

Question

To whom it may concern,
After the recent update I have been having the following problems:
I lose 4G in many places where I was receiving great 4G access before.
Battery life seems to have suffered a little, this may be due to 4G hunting.
New software applications were installed like the Caller ID app, and flipboard. I hate when software is installed without my authorization and then cannot be removed. What year do we live in Verizon?
I have heard on this and other forums that a factory reset does not resolve these issues but Verizon claims that it is the final resolution. We should not have to do a factory reset after an update. I understand that there are many variables to consider with all the apps out there but that is what testing is for. That is why we wait for updates from Verizon.
I will attempt a factory reset to resolve my issues. If this does not resolve the issues I will be contacting Verizon about a refund for the 4G access that I am now being denied.
Thanks
AlphaDanger

Answer 1

    Hey AlphaDanger!
The year is 2013 and I read you loud and clear on wanting to make sure your software operates smoothly on your GS3. So, let's make that happen.
Right off the bat, thank you for the details as well as considering a hard reset. But, I'd like to make another recommendation if you have yet to do it. Instead, I'd suggest wiping the cache partition. To do this:
1.) Power off your phone.
2.) Simultaneously hold the volume up key, home key, and power key.
3.) When it vibrates, release only the power key.
4.) When you see the Android recovery menu, wipe cache partition using the volume down toggle and power key to select.
5.) Then select "Reboot System Now".
Please let us know how this goes.
EvanO_VZW
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