Trouble with a app

good day
I have a hp 15 laptop with windows 8.1 I am trying to use time warner cable tv on my internet explorer I downloaded silverlite when I watch the tv my pic and sound cuts in and out bad if anyone can hel me with this I would appreate it
thank you

The fact that it works at all indicates that Silverlight is working.
I would guess this is download speed or connectivity issues causing your problem.
Is there maybe a lower quality setting you can choose to reduce bandwidth you're demanding?
Are you wirelessly connecting to your router?
Drop outs from poor reception could cause that.
Move closer to or in a more direct line of sight to the router.
You can also fashion a simple reflector from tinfoil you stick behind the router and it improves the signal a bit.
( I'm not kidding ).
Or plug a network cable in.  Way faster than wifi.
Could you download the entire file? 
That's all I've got mate.
Besides sympathy and good wishes.
good luck.
Hope that helps.
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