Trouble with account authorization-can't play purchased music

So my iBook g4 just got back from "depot" where they installed a new logic board. They kept the hard drive. Evidently, however, they took the liberty of installing all of the updates, including iTunes 8. Now, I cannot play my purchased music.
When I click on the song, a window box appears telling me that I need to authorize my computer. I enter my apple ID and password, then get a message saying that I have now authorized 1 out 5 computers. But when I click back on the song...I get the same window box asking for my account and password.
Can someone help? Thanks.

First, make absolutely sure you're authorizing for the same account used to purchase these items. I suggest double checking one of your purchased files... select it, go to your File menu and choose Get Info. On the Summary tab, in the middle section, right-hand column, it will show you the Account Name (Apple ID) of the account used to purchase the item.
Beyond that, you might try deauthorizing the computer (repeatedly) until it says you're not authorized. (Store menu > Deauthorize Computer). Then, go back and go to Store > Authorize Computer, enter the info, and see if you can play a purchased item.
If it still isn't working, go here: http://support.apple.com/kb/TS1389
First, deauthorize your computer from iTunes. Then, follow the steps in this document regarding deleting the SC Info folder. Then, authorize your computer again and see if you can play your purchases.
Hope this is helpful
CG

Similar Messages

  • Can't play Purchased Music getting error 42404

    Have the newest iTunes and Quicktime. When Authorizing it gets error 42404 "We could not complete your iTunes Store request. A required iTunes component is not installed. Please repair or reinstall iTunes -42404."
    I have uninstalled Quicktime and iTunes but same problem. I have deleted the registry. Still same problem.

    i am ALSO having the same problem!! i got my hard drive replaced and had no idea that i was supposed to "deauthorize" before replacing a harddrive. apple definitely does NOT make that clear to its users until they have these kinds of problems! anyways, i had all my music copied onto cds and tehn put back onto my new hard drive, and now my computer wont play my purchased music only. my information says that there are zero computers authorized to play my music. i am also confused as to which email account i used to purchase this music- when i click on a purchased song to play it, it asks me for an email and password, so i have been trying both of my two accounts: when i use my school email account it says :"you have successfully authorized 2 out of ur 5 possible computers" but the songs still wont play. when i try my hotmail account it says "you have authorized all 5 possible accounts". ive tried deleting the scinfo file and i really have no idea what to do either, i just want to play my purchased music i hope someone can help all of us

  • Can't play purchased music videos on my IPad

    I've purchased a number of American Idol music videos via ITunes. However they will not show up nor play on my IPad. I just switched over to ICloud and still can't access or play my music videos. They play fine on my PC monitor. Any suggestions? I work in hospice and would like to share some of the music videos with my patients.

    I do too. I get this image.

  • Authorized computer but can't play purchased music

    When I select play for music purchased from iTMS I get a message that says 'this computer is not authorized to play this song. Would you like to authorize it?' and prompts me for my password. After putting in my password I get the message "machine authorization was successful' and then a new message pops up 'we could not complete your music store request. An unknown error occurred (208). I still can't play my purchased music. Has anyone encountered this - any suggestions?

    Dboy - you the man! I went to your suggested link and took the advice of Barbara Hall of deleting the SC Info file and it worked like a charm. I also noted that as soon as I launched iTunes the file was created again. So I wonder if the problem will occur again. At least I'll know what to do next time.
    Thanks for taking the time to respond to my post.
    Regards!

  • Disabled account so now I can't play the music purchased on that account

    My dad got a virus on his computer so Apple disabled his account. I bought hundreds of dollars worth of music on his account. I bought a new MacBook Pro and loaded my music onto the new computer, but when I try to play the music I bought on his account it tells me to authorize the computer using his account. I try to do that, but it says his account is disabled and I can't authorize the computer on his account. I authorized it using my account, but I still can't play the music purchased on his account from a different computer.

    Why did Apple disable the iTunes Store account? Did you ask them to do it?
    You must have asked them to do so as they would have no way of doing this automatically because your PC had a virus.
    If the account has been disabled how do you then expect to be able to log in to it?
    Purchases are made by a specific account, so it makes sense that your account will not let you play the music it did not purchase.
    Ask Apple to enable the account, as I can see no reason for it to be disabled at all. Unless you can provide a more meaningful explanation as to why and how it was disabled.

  • HT1420 My songs that I purchased on my itunes account from my dad's computer will not play on my new computer, I have access to my entire account but can only play songs purchased using my new computer. Does anyone have any ideas?

    My songs that I purchased on my itunes account from my dad's computer will not play on my new computer, I have access to my entire account but can only play songs purchased using my new computer. Does anyone have any ideas?

    Hi Kevin,
    Have you authorized the Computer to your Apple ID?
    If not, sign on to iTunes.
    Then got to the Store menu option at the top of the screen (CTL+B if it is not showing), and click on it to display the dropdown, and select Authorize this computer.
    If that doesn't work, then sign on your Dad's iTunes ID and repeat the Authorization process.
    Cheers,
    GB

  • Unable to play purchased music after successfully authorize computer

    Cannot play purchased music:
    Prompted for id and password (Authorize Computer).
    Next prompt notifies me that the "Machine Authorization was Successful".
    Does nothing.
    Double click on song again - repeat Authorize Computer.

    Also having exactly the same problem.
    I've followed the same steps with the same results.
    Even check for the number of authorized computer : only one.
    Tried to remove authorization and give it again : no change.
    Still unable to listen to the tracks bought on the iTunes Store. It was possible the day I bought them and they have been transferred to the iPod through iTunes.
    I have listened to those tracks on my iPod for a few days.
    But when reconnecting today (first time since the date of purchase), I cannot listen to those purchased tracks anymore and they seem to have been removed from my iPod by iTunes !!!
    This was my first purchase on iTunes Store and it's a very bad experience. Unable to listen to music I've bought !
    Could someone give us all an issue, please ?!
    Windows Desktop Windows XP Pro
    Windows Desktop   Windows XP Pro  

  • How do I authorize my new mac book so i can download previously purchased music to this device

    How do you "authorize" a new computer on Itunes so that you can download previously purchased music to a new computer?
    Thanks

    Open itunes, click the word Store at the top of your computer screen, click Authorize

  • I had my Itunes account disabled due to fraud, if i create a new itunes account how can i switch purchases and apps to the new ID?

    i had my Itunes account disabled due to fraud, if i create a new itunes account how can i switch purchases and apps to the new ID?

    Hi ...
    Just be cause the account was disabled (Apple ID) doesn't mean you can't reset the password and have access to your iTunes purchases.
    Use the iforgot link to reset your password > Apple ID: "This Apple ID has been disabled for security reasons" alert appears
    If you have problems resetting, use the email form here >   Apple - Support - iTunes Store - Contact Us
    edited by:  cs

  • Flash Player 11.6.602.180 installed on Win 7 with IE and can never play videos from

    Hi, I installed Flash Player 11.6.602.180 installed on Win 7 with IE and can never play videos from this site http://w3.newsmax.com/newsletters/uwr/video_hyman.cfm?s=al&promo_code=12CF6-1
    any idea what this site is looking for ? thanks bill m

    What do you see instead of the expected Flash content?

  • Im having trouble with FF & Youtube; it wont play videoes

    i'm having trouble with FF; Youtube videos dont play, just a black screen ? ; they play ok on Google Chrome; BBC news videos play ok with FF. I have upgraded Adobe Flash no look, reverted to previous, no luck. I'm running Windows 7, on a DELL Inspiron with terraflops of memory and no system bugs, clean as a whistle.
    FF is my default browser. The mouse-over previews play? Sometime for fractions of second videos try to play, then revert to black screen.

    http://support.apple.com/kb/TS1538
    There have been some problems accessing pages on the Apple web site.  If the hyperlink gives you a "We're sorry" message, try again.

  • Flash player only works in administrator account. In the user account safari can't play flash videos (youtube or others) while firefox can. OSX 10.5.8 safari 5.0.5 / latest flash player. I have tried almost everything! Any help?

    Flash player only works in administrator account. In other accounts safari can't play flash videos (youtube or others) while firefox can. OSX 10.5.8 safari 5.0.5 / latest flash player. I have tried almost everything. Reinstall safari and flash player, repair permissions.... Any help?

    Repair permissions.
    Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the menu bar, quit Disk Utility and restart your Mac.
    If that didn't help, install the v10.5.8 combo update.
    Mac OS X 10.5.8 Combo Update

  • HT204088 can we manage our account, so my daughter cannot purchase music from her Ipod?

    Can we manage our account, so my daughter cannot purchase music from her Ipod ?

    You can hide the iTunes store app on her iPod via Settings > General > Restrictions > iTunes 'off' - that will remove the app and therefore stop hre buying things from it.

  • HT1904 Why can't I purchase music with my iTunes gift card on my iPhone4S

    Why can't I purchase music with my iTunes gift card on my iPhone4S

    That could hardly be more vague.
    What happens when you try?
    Any info at all about your issue?

  • IPod can't play purchased muisc after Reset

    I just started noticing this in the past few weeks. If my iPod resets, whether by being left idle unattached to my Mac or otherwise, it skips over purchased music. I have to reconnect the iPod to the Mac in order to remedy the problem. It's like the iPod is forgetting it's authorized to play purchased music.

    Just one comment to add... all these relocated files will play in QuickTime, so the files are good. It's got to be something about the loss of purchase info in the library.

Maybe you are looking for