Trouble with Adobe CC desktop app and account

Hi. I'm having trouble with my Adobe CC teacher and student subscrition and the Adobe CC desktop application. On my Macbook, adobe CC desktop application doesn't recognize my adobe subscription, but on the Adobe web site page there is my account page and i see the FREE subscription and the Premium, correctly paid. I try to uninstall the Adobe CC desktop app and to logout of adobe cc folder, but when i reinstall the desktop app, it recognize the free subscription and not the Premium. Someone could help me, please?

Lo Zerba for information on how to resolve the connection error preventing your membership from being validated please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.

Similar Messages

  • Trouble with connecting to an App and restoring In App Purchases

    I am having trouble with restoring my in app purchases. I had purchased the full season for crazy night out a while back but when I got the app again after restoring the app the full season wasn't on and it is trying to charge me for it. I had also bought the fantasy date app and the multipacks and unlike crazy night out it recognizes I made the purchase but when I click restore purchases or buy pack it won't download and it says can not connect to server and for me to check my settings and try again also for the ones I do have that were free when I click play or download all videos it says it can't connect to servers and the videos don't play. Is there anything I can do to retrieve these purchases back and get the videos to play.
    It's not the Internet everything else works.

    ftp doesn't work well in modern network environments, and the design of the protocol itself is basically incompatible with the inclusion of firewalls in modern networks. And it transmits the authentication credentials in cleartext.
    Put another way, see if ssh and particularly sftp works here (either directly via the sftp command, or via a sftp GUI tool) works for your requirements.
    Failing that, [here is ftp set-up information|http://labs.hoffmanlabs.com/node/942].
    If it's the DNS set-up, then here is some [DNS server set-up information|http://labs.hoffmanlabs.com/node/1436]. And your Mac OS X client will need to have access to the same DNS information your server is using.

  • Can't sign into Adobe cloud desktop app and can't download apps to install.

    I was able to download the Adobe Cloud app to my desktop, but it won't let me sign in, every time I try it tells me I've been signed out. I have uninstalled and re-installed it over and over again. I believe this leads to the other problem I am having whic is that I can't download  any of the apps when I click on an app to download it nothing happens, at the very bottom left of the browser window I see the following:-
    "waiting for sproxy-prod.adobecc.com"
    What should I do?

    I did it, everything seemed to go well, everything happened as it should I saw the "
    multiple lines which start with "Successfully copied the file" followed by:
    Operation has been successfully completed." but I still am not able to log in through the Creative Cloud desktop app or download any apps to install.
    Any other suggestions?

  • Issue with Adobe Reader (Desktop app) on Mac OS X Lion

    Hi there,
    I want to print a pdf like a booklet.
    I first try with Adobe Reader 9 but it says something lik "Unable to print document" and "no pages selected for print". And the print to pdf doesn't work either.
    here is a screenshot of the parameters pop-up (sorry it's in french)
    After that I decided to install Adobe Reader X (10.1) but when I choose print from the menu nothing pop-up it's like if print was disable (but the text in the menu is not grayed out)
    So how can I achieve what I want to do?
    PS: I cannot install the 10.1.1 update. I've tried two way:  first from the drop down menu it says that an internal error has happened (the loading of an application's ressource failed), second I've downloaded the update from the website and an internal error occurs during the installation process.
    Thanks in advance
    Camille Gallet

    Thanks for the suggestion! I found what the problem was. I dragged the old Adobe folder to the trash in an attempt to uninstall it. I then downloaded a fresh copy and installed that. When the Adobe 5.0 folder (for Adobe Reader 5.0.5) was open, I saw the "CoolTypeCarbonLib" file in it. I then double-clicked the Adobe Reader icon and it started just fine. Then, I pressed the Alt/Option key and dragged the Adobe Reader icon to make a copy on the desktop. When I double-clicked the icon I created on the desktop, I got the "CoolTypeCarbonLib" error. So, I made he mistake of incorrectly making a copy of the Adobe Reader icon on the desktop.
    Now that it's working, how can I make an Adobe Reader icon on the desktop that will actually work?
    have the Software Update CP check if you need any
    updates. You don't have to use the Software Update CP
    to download and install them, but I'm betting it'll
    report about 6 required updates you should get.
    CarbonLib v1.6 will be one of them.
    As well as iTunes v2.0.4, AppleScript v1.8.3, Java
    1.2.6, etc.
    Ok, how do I do this? I'm not really a Mac user.
    Thanks!
    Peace...

  • Problem with Adobe CC Desktop app

    Why not let me log in? my data are correct but throws a warning "logged out" but does not allow me to log ... I uninstalled and reinstalled and still the same

    err... http://forums.adobe.com/thread/1445726?tstart=0

  • Adobe AIR desktop app with an embedded runtime

    Hi,
    Does an Adobe AIR desktop app with an embedded runtime (standalone/portable)  that got published on Windows work on a Mac too?
    Thanks

    No, you need to compile a "bundle" with ADT on each platform. On Windows it creates a directory with an .exe and the AIR runtime. On OS X it creates a .app file.

  • I licensed the on-year membership for After Effect, everything all right, logged in, download content (after effect) with desktop apps, and open it, than Trail period is stop, and i need to write the serial number?! What can i do?

    I licensed the on-year membership for After Effect, everything all right, logged in, download content (after effect) with desktop apps, and open it, than Trail period is stop, and i need to write the serial number?! What can i do?

    Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
    or
    Online Chat Now button near the bottom for Activation and Deactivation problems may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • Im having troubles trying to download desktop apps, the blue wheel still spinning in the app tab, i've already try the solutions i've read here, uninstall CC and installed it again, uninstall it, download it again and install ir, and nothing works, I'm wo

    im having troubles trying to download desktop apps, the blue wheel still spinning in the app tab, i've already try the solutions i've read here, uninstall CC and installed it again, uninstall it, download it again and install ir, and nothing works, I'm worried because i have a course of some software tomorrow (oct 10). I have a mac, and it has all the system requirements. Can someone help me please?

    I think I had the same problem. I've also tried a lot but I found my way out.
    Follow every step of this:
    Creative Cloud Help | Install, update, or uninstall apps

  • I am postin a message but no one seems to answer it . Plse I am having trouble with adobe 5 and I wr

    I am hjaving trouble with adobe 5 not compatable with my computer so how do I get rid of it and up grade  to a newer verson, hopfully a free one

    There is no application named Adobe 5, so you might have to provide the correct name for the application.  If it happens to be Creative Suite 5 (CS5) there is a good chance it is compatible with your computer but you might have to install it in a compatibility mode.  If you want to remove it you should first deactivate it. YOu might also do well to use the Creative Suite Cleaner Tool...
    Adobe Creative Suite Cleaner Tool
    helps resolve installation problems for CS3 thru CS6 and for Creative Cloud
    http://www.adobe.com/support/contact/cscleanertool.html
    As far as I know there are no free upgrades, especially if the reason would be lack of compatibility.  It might be true if you were to have purchased one version when the next version was just about to be released, but CS5 is well beyond being considered for that.  Software is not freely upgraded to match newer machines - that's part of life.
    Just in case... if the lack of compatibility is due to your machine not meeting the tech specs of CS5, then it will most likely be true that your machine does not meet the tech specs of anything newer than that.

  • Issues re-installing the Adobe CC Desktop app

    For the last few months I was not able to log into my Adobe CC Desktop app. I would enter my credentials and the app would spin. then I would get a message saying that I was signed out. Today I decided to uninstall the app, restart my machine and then re-install the program. I have tried a few times, but the installer gets stuck right away and never moves. I am on a Mac running OSX 10.9.5 and I am not able to force quit the installation, so I am forced to restarted my machine. I have tried to install the app a few times, but get stuck in the same place every time.
    Any ideas on what I can do?
    Thanks
    Matt

    I tried solutions 1 and 2, but it still won't install. This is a work computer, so I don't have access to create new user account. I know my user account is not corrupt, because I just loaded some other software on it last week.
    When I try to install the CC Desktop software it instantly stops and hangs. Here is a image of where it stops and hangs.

  • My adobe cloud desktop app seems to have stopped working.  I keep getting a error message saying Unable to reach adobe servers, please check firewall settings.

    My adobe cloud desktop app seems to have stopped working.  I keep getting a error message saying Unable to reach adobe servers, please check firewall settings.
    The creative cloud icon on the top menu bar is greyed out, and not updates show.
    I have spoke to our internal IT and my settings are the same as my colleagues who's is working fine, can anybody help with this ongoing problem?

    Grafix121 please ask your I.T. department to review the Adobe Creative Cloud Security FAQ for IT section of Creative Suite Enterprise Deployment | Adobe Developer Connection for information on how to configure your network to allow connections to the Adobe servers.

  • Problem with Creative Cloud Desktop App in Mavericks

    I have posted a couple of times about this but no one seems to be answering. There seems to be a bug with the Creative Cloud Desktop app and Mac OS Mavericks.
    I have the newest version of them installed on a brand new MacBook Pro and I have had problems ever since with the connection to the Creative Cloud when I wake the MacBook Pro from sleep. Often I will have a red exclamation point on the icon in the menu bar because it can't connect to see if there are updates to the apps. Or the Behance tab will show that the last time my Behance feed was updated was a long time ago.
    If I quit the Creative Cloud application it will connect with no problems and update the Behance feed and any apps that need updating. But once I put the MacBook Pro to sleep and wake it again I have the connectivity issue.
    This is becoming a huge pain to have to quit the Creative Cloud all of the time. Would someone please offer up a suggestion. Is this a known bug that Adobe is working on? If not, how do we let them know about it?
    I have tried re-installing Creative Cloud but that did nothing. This didn't start happening until I got Mavericks on a new laptop.

    I am experiencing issues similar to the post above, with smaller floating windows but no dialouge. I uninstalled creative cloud desktop then re-installed- Issue is partly fixed, but now I get this:
    My system build:
    CPU:           Intel Core i7-3770 (Ivy Bridge-DT, E1)
                   3400 MHz (34.00x100.0) @ 3900 MHz (39.00x100.0)
    Motherboard:   ASRock Z77 Extreme6
    Chipset:       Intel Z77 (Panther Point DH)
    Memory:        16384 MBytes @ 666 MHz, 9.0-9-9-24
                   - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
                   - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
    Graphics:      Intel Ivy Bridge-DT GT2 - Integrated Graphics Controller [E1/L1/N0/P0] [ASRock]
                   Intel HD Graphics 4000, 2112 MB
    Graphics:      GIGABYTE GeForce GTX 660 Ti
                   NVIDIA GeForce GTX 660 Ti, 3072 MB GDDR5 SDRAM
    Drive:         SanDisk SDSSDHP128G, 125.0 GB, Serial ATA 6Gb/s @ 6Gb/s
    Drive:         Corsair Force GT, 117.2 GB, Serial ATA 6Gb/s @ 6Gb/s
    Drive:         SAMSUNG HD204UI, 1953.5 GB, Serial ATA 3Gb/s
    Sound:         Intel Panther Point PCH - High Definition Audio Controller [C1]
    Sound:         NVIDIA GK104 - High Definition Audio Controller
    OS:            Microsoft Windows 8.1  (x64) Build 9600

  • Unable to install Adobe Story desktop app on OS X

    Hey everyone.  I'm a recent owner of the Retina MacBook Pro and subscriber to Adobe Creative Cloud.
    I'm having trouble installing the Adobe Story desktop app on OS X 10.8.2. When I go to the Story Plus web app and try to install the desktop app, the Air installer says something along the lines of "...the installer is damaged. Request a new installer from the developer."
    Now on my previous MBP, this had never happened, and the app installed the first try. I've tried a multiple times to get this to work, but no avail. I'd really appreciate it if someone could help me get Adobe Story running as a desktop app.
    Also, one more thing: attempting to log in to the Adobe support forums sends me into a redirect loop on my notebook. I ended up having to log into here on my iPad. Not sure if that's a bug or something on my side; thought it I should point it out.
    Anyways, cheers and thanks to anyone who can help.

    I see this link on the Adobe Story forum here http://forums.adobe.com/thread/1078357. Please post here in the Adobe Story forum and they will help resolve your issue.

  • My adobe air desktop app keeps trying to update unsuccessfully

    my free adobe air desktop app keeps trying to update unsuccessfully
    whatever shall i do?
    thanks
    system
    Hardware Overview:
      Model Name: Mac Pro
      Model Identifier: MacPro3,1
      Processor Name: Quad-Core Intel Xeon
      Processor Speed: 2.8 GHz
      Number Of Processors: 2
      Total Number Of Cores: 8
      L2 Cache (per processor): 12 MB
      Memory: 10 GB

    Hello,
    I'm sorry you're having trouble. I'm fairly certain this problem is occurring on the Air side and not on the Acrobat.com side of things. Please try reposting your question in the Air forums.
    Good luck!
    Michelle

  • Adobe Story Desktop App - unable to get past login

    This problem is not present on all my home computers or laptops which leads me to believe this will be an issue with my computer.
    On my 2012 iMac I was recently able to launch, login and work inside Adobe Story Desktop. Last night I went to launch the app and installed both the application and Air update, after that I lunched the desktop app and entered my CC login details, however once I do this the 'signing in' popup appears, then disapears and leaves me at the 'learn more' & 'sign in' screen. I can't get past this.
    I have tried uninstalling the desktop app, restarting and reinstalling the app, but this has not solved the problem.
    I have opened Story inside Chrome and Firefox on the same computer and have no problems.
    I also tried using the desktop app on my laptop this morning and it still works, however I decided not to update both the app and Adobe Air as I was worried this was causing my the problem with the desktop app.
    Any help on the matter would be welcomed.
    Thanks!

    [Please do not try these steps if you are a free user]
    Hi,
    I am assuming that you have remaned the 'com.adobe.adobestory' folder that is present inside 'ELS' folder and you are still facing this issue.
    If yes, then please try these steps:
    - Quit Adobe Story if it is running.
    - Open Finder.
    - Press Cmd + Shift + G and press enter after pasting this location: ~/Library/Preferences/
    - Open folder 'com.adobe.AdobeStory.**some-random-number**'
    - Open folder 'LocalStore' and rename file 'offlineAccountInfoStorage' to something else, e.g. 'offlineAccountInfoStorage12'
    - Launch Adobe Story and try to login.
    Let me know if these steps workout for you.
    Thanks

Maybe you are looking for