Trouble with Adobe downloads

Greetings to all people of peace.
At this time I am having difficulty downloading all Adobe downloads. I have windows 8 and things have been very difficult since the Adobe Company changed from direct downloads to written help pages and survey questions. I find it a whole lot easier for me to just click on download and be done with it. Thanks in advance for those that mean well and are responding to actually help me.

What kind of problems/difficulties do you have with downloads? I am not sure what you mean by "since the Adobe Company changed from direct downloads to written help pages and survey questions". With Windows 8, Microsoft (not Adobe) has changed the way of downloading all software applications (not just Adobe software).
To download a Windows Store app, you can just click the Install button in the Windows store.
To download a Desktop app, you can click the "Go to publisher's website" link. It should take you to a direct download page.
Here's an example for Adobe Reader XI (desktop app).
You can also go directly to www.adobe.com and find a page to directly download Adobe software.

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Here's the contents of the file Install.log of my AIR software. (as mentionned in the help http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.html) :
[2012-03-12:22:25:49] Bootstrapper begin with version 2.5.0.16600 on Win x86
[2012-03-12:22:25:49] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-03-12:22:25:49] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer
[2012-03-12:22:27:48] Download success
[2012-03-12:22:27:48] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer.p7
[2012-03-12:22:27:48] Download success
[2012-03-12:22:27:49] Detached signature verified
[2012-03-12:22:27:49] Begin cert chain validation
[2012-03-12:22:27:49] Begin crl download from http://crl.adobe.com/prodSvce.crl
[2012-03-12:22:27:54] Download failure: could not retrieve crl crypt object
[2012-03-12:22:27:54] Begin crl download from http://crl.adobe.com/cds.crl
[2012-03-12:22:27:59] Download failure: could not retrieve crl crypt object
[2012-03-12:22:27:59] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary,deltaRevocationList; binary
[2012-03-12:22:27:59] Download failure: could not retrieve crl crypt object
[2012-03-12:22:27:59] Cert chain validation succeeded
[2012-03-12:22:27:59] Launching subprocess with commandline "C:\Users\Luce\AppData\Local\Temp\AIRRuntimeInstaller.exe" -x1 "C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant"
[2012-03-12:22:28:02] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
[2012-03-12:22:28:02] Commandline is: -x1 "C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant"
[2012-03-12:22:28:02] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-03-12:22:28:02] Invoking Application Installer for combined install
[2012-03-12:22:28:02] Launching subprocess with commandline C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp -withRuntime -url "C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant"
[2012-03-12:22:28:02] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
[2012-03-12:22:28:02] Commandline is: -runtime C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp -withRuntime -url "C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant"
[2012-03-12:22:28:02] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-03-12:22:28:03] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant
[2012-03-12:22:28:05] Application signature verified
[2012-03-12:22:28:05] Unpackaging/validation complete
[2012-03-12:22:28:05] No app located for appID 'com.adobe.downloadassistant.AdobeDownloadAssistant' and pubID ''
[2012-03-12:22:28:22] Launching subprocess with commandline C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -programMenu "C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant"
[2012-03-12:22:28:22] Relaunching with elevation
[2012-03-12:22:28:25] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
[2012-03-12:22:28:25] Commandline is: -stdio \\.\pipe\AIR_4956_0 -runtime C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -programMenu "C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant"
[2012-03-12:22:28:25] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-03-12:22:28:25] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant
[2012-03-12:22:28:25] Application signature verified
[2012-03-12:22:28:25] Unpackaging/validation complete
[2012-03-12:22:28:26] No app located for appID 'com.adobe.downloadassistant.AdobeDownloadAssistant' and pubID ''
[2012-03-12:22:28:26] Starting silent combined runtime update and app install.
Updating runtime from version 1.5.0.7220 to version 3.1.0.4880.
Installing app com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 to C:\Program Files (x86) using the source file at C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant
[2012-03-12:22:28:26] Installing msi at C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}
[2012-03-12:22:28:51] Installing msi at C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant\setup.msi with guid {969E11AA-8F3A-F162-1A5A-0965E216B6CE}
[2012-03-12:22:28:53] Application Installer end with exit code 1
[2012-03-12:22:28:53] Elevated install completed
[2012-03-12:22:28:55] Application Installer end with exit code 0
[2012-03-12:22:28:56] Subprocess app installer succeeded
[2012-03-12:22:28:56] Runtime Installer end with exit code 0
[2012-03-12:22:28:56] Subprocess Runtime Installer succeeded
[2012-03-12:22:28:56] Bootstrapper end with exit code 0
[2012-03-12:22:29:46] Bootstrapper begin with version 2.5.0.16600 on Win x86
[2012-03-12:22:29:46] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-03-12:22:29:46] Launching subprocess with commandline "Adobe AIR Application Installer.exe" "C:\Users\Luce\AppData\Local\Temp\AIRB3E4.tmp\Adobe Download Assistant"
[2012-03-12:22:29:46] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
[2012-03-12:22:29:46] Commandline is: "C:\Users\Luce\AppData\Local\Temp\AIRB3E4.tmp\Adobe Download Assistant"
[2012-03-12:22:29:46] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-03-12:22:29:47] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIRB3E4.tmp\Adobe Download Assistant
[2012-03-12:22:29:47] Application signature verified
[2012-03-12:22:29:47] Unpackaging/validation complete
[2012-03-12:22:29:47] Installed app (com.adobe.downloadassistant.AdobeDownloadAssistant) located at C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
[2012-03-12:22:29:52] Launching subprocess with commandline C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
[2012-03-12:22:29:52] Application Installer end with exit code 0
[2012-03-12:22:29:52] Subprocess Application Installer succeeded
[2012-03-12:22:29:52] Bootstrapper end with exit code 0
[2012-04-11:14:12:19] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
[2012-04-11:14:12:19] Commandline is: -playerVersion=11,2,202,229 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled com.adobe.downloadassistant.AdobeDownloadAssistant adobe.com:air0.6966513507068157 onApplicationVersion
[2012-04-11:14:12:19] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-04-11:14:12:19] Application Installer end with exit code 0
[2012-04-11:14:12:44] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
[2012-04-11:14:12:44] Commandline is: -playerVersion=11,1,102,55 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled com.adobe.downloadassistant.AdobeDownloadAssistant adobe.com:air0.9661501375958323 onApplicationVersion
[2012-04-11:14:12:44] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-04-11:14:12:44] Application Installer end with exit code 0
[2012-04-11:14:13:50] Bootstrapper begin with version 2.5.0.16600 on Win x86
[2012-04-11:14:13:50] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-04-11:14:13:50] Launching subprocess with commandline "Adobe AIR Application Installer.exe" "C:\Users\Luce\AppData\Local\Temp\AIR910B.tmp\Adobe Download Assistant"
[2012-04-11:14:13:50] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
[2012-04-11:14:13:50] Commandline is: "C:\Users\Luce\AppData\Local\Temp\AIR910B.tmp\Adobe Download Assistant"
[2012-04-11:14:13:50] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-04-11:14:13:51] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIR910B.tmp\Adobe Download Assistant
[2012-04-11:14:13:53] Application signature verified
[2012-04-11:14:13:53] Unpackaging/validation complete
[2012-04-11:14:13:53] No app located for appID 'com.adobe.downloadassistant.AdobeDownloadAssistant' and pubID ''
[2012-04-11:14:14:00] Starting app installation to C:\Program Files (x86). Installing app com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 using the source file at file:///C:/Users/Luce/AppData/Local/Temp/AIR910B.tmp/Adobe%20Download%20Assistant
[2012-04-11:14:14:00] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Directory can't be written to" errorID=5006]
[2012-04-11:14:14:00] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "C:\Program Files (x86)\Common Files" -silent -logToStdout -url -location "C:\Program Files (x86)" -programMenu file:///C:/Users/Luce/AppData/Local/Temp/AIR910B.tmp/Adobe%20Download%20Assistant
[2012-04-11:14:14:00] Relaunching with elevation
[2012-04-11:14:14:03] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
[2012-04-11:14:14:03] Commandline is: -stdio \\.\pipe\AIR_4176_0 -runtime "C:\Program Files (x86)\Common Files" -silent -logToStdout -url -location "C:\Program Files (x86)" -programMenu file:///C:/Users/Luce/AppData/Local/Temp/AIR910B.tmp/Adobe%20Download%20Assistant
[2012-04-11:14:14:03] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-04-11:14:14:03] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIR910B.tmp\Adobe Download Assistant
[2012-04-11:14:14:04] Application signature verified
[2012-04-11:14:14:04] Unpackaging/validation complete
[2012-04-11:14:14:04] No app located for appID 'com.adobe.downloadassistant.AdobeDownloadAssistant' and pubID ''
[2012-04-11:14:14:04] Starting silent app installation to C:\Program Files (x86). Installing app com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 using the source file at file:///C:/Users/Luce/AppData/Local/Temp/AIR910B.tmp/Adobe%20Download%20Assistant
[2012-04-11:14:14:04] Installing msi at C:\Users\Luce\AppData\Local\Temp\AIR910B.tmp\Adobe Download Assistant\setup.msi with guid {969E11AA-8F3A-F162-1A5A-0965E216B6CE}
[2012-04-11:14:14:06] Application Installer end with exit code 0
[2012-04-11:14:14:07] Elevated install completed
[2012-04-11:14:14:09] Application Installer end with exit code 0
[2012-04-11:14:14:10] Subprocess Application Installer succeeded
[2012-04-11:14:14:10] Bootstrapper end with exit code 0
[2012-04-11:14:15:32] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
[2012-04-11:14:15:32] Commandline is: -playerVersion=11,1,102,55 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled com.adobe.downloadassistant.AdobeDownloadAssistant adobe.com:air0.9074419755488634 onApplicationVersion
[2012-04-11:14:15:32] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-04-11:14:15:32] Application Installer end with exit code 0
[2012-04-11:14:15:33] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
[2012-04-11:14:15:33] Commandline is: -playerVersion=11,1,102,55 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -launch com.adobe.downloadassistant.AdobeDownloadAssistant -- eyJXQ0RTZXJ2ZXIiOiIiLCJwbGF0Zm9ybSI6IndpbmRvd3MiLCJwY2lkIjoiMTMzNDE0NjM1OTkxMS02NDc1OTMuM jEiLCJ0cmVhdG1lbnRpZCI6InVua25vd24iLCJzZXNzaW9uaWQiOiIxMzM0MTQ2MzU5OTExLTY0NzU5MyIsInByb2R 1Y3QiOiJtYXN0ZXJfY29sbGVjdGlvbiIsInJlZ2lvbiI6ImZyX0ZSIiwibGFuZ3VhZ2UiOiJGcmFuw6dhaXMiLCJ2a XNpdG9ySUQiOiJbQ1NddjF8MjdDMkJBQTIwNTMxMTAwMC00MDAwMDEwNTQwMDA4Q0QwW0NFXSIsInByb2R1Y3RGdWx sTGFiZWwiOiJDUzUuNSBNYXN0ZXIgQ29sbGVjdGlvbiJ9
[2012-04-11:14:15:33] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-04-11:14:15:33] Launching subprocess with commandline C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
[2012-04-11:14:15:34] Application Installer end with exit code 0
[2012-04-11:14:16:04] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
[2012-04-11:14:16:04] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
[2012-04-11:14:16:04] Commandline is: -updatecheck
[2012-04-11:14:16:04] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-04-11:14:16:04] Performing pingback request
[2012-04-11:14:16:05] Pingback request completed with HTTP status 200
[2012-04-11:14:16:05] Starting runtime background update check
[2012-04-11:14:16:05] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.1.0.4880/update
[2012-04-11:14:16:05] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.1.0.4880/update to C:\Users\Luce\AppData\Roaming\Adobe\AIR\Updater\Background
[2012-04-11:14:16:44] Unpackaging complete
[2012-04-11:14:16:44] Download success
[2012-04-11:14:16:44] Runtime updated downloaded
[2012-04-11:14:17:03] User had deferred installing the update
[2012-04-11:14:17:03] Runtime Installer end with exit code 0
[2012-04-11:14:17:23] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
[2012-04-11:14:17:23] Commandline is: -playerVersion=11,1,102,55 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -launch com.adobe.downloadassistant.AdobeDownloadAssistant -- eyJXQ0RTZXJ2ZXIiOiIiLCJwbGF0Zm9ybSI6IndpbmRvd3MiLCJwY2lkIjoiMTMzNDE0NjM1OTkxMS02NDc1OTMuM jEiLCJ0cmVhdG1lbnRpZCI6InVua25vd24iLCJzZXNzaW9uaWQiOiIxMzM0MTQ2MzU5OTExLTY0NzU5MyIsInByb2R 1Y3QiOiJtYXN0ZXJfY29sbGVjdGlvbiIsInJlZ2lvbiI6ImZyX0ZSIiwibGFuZ3VhZ2UiOiJGcmFuw6dhaXMiLCJ2a XNpdG9ySUQiOiJbQ1NddjF8MjdDMkJBQTIwNTMxMTAwMC00MDAwMDEwNTQwMDA4Q0QwW0NFXSIsInByb2R1Y3RGdWx sTGFiZWwiOiJDUzUuNSBNYXN0ZXIgQ29sbGVjdGlvbiJ9
[2012-04-11:14:17:23] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-04-11:14:17:23] Launching subprocess with commandline C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
[2012-04-11:14:17:23] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -applyupdates "c:\program files (x86)\adobe download assistant\adobe download assistant.exe"
[2012-04-11:14:17:23] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
[2012-04-11:14:17:23] Commandline is: -applyupdates "c:\program files (x86)\adobe download assistant\adobe download assistant.exe"
[2012-04-11:14:17:23] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-04-11:14:17:23] Installed app (com.adobe.downloadassistant.AdobeDownloadAssistant) located at c:\program files (x86)\adobe download assistant\adobe download assistant.exe
[2012-04-11:14:17:24] Starting runtime background update installation
[2012-04-11:14:17:24] Launching subprocess with commandline C:\Users\Luce\AppData\Roaming\Adobe\AIR\Updater\Background\updater -update "c:\program files (x86)\adobe download assistant\adobe download assistant.exe"
[2012-04-11:14:17:24] Runtime updater successfully launched
[2012-04-11:14:17:24] Runtime Installer end with exit code 0
[2012-04-11:14:17:28] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-04-11:14:17:28] Commandline is: -update "c:\program files (x86)\adobe download assistant\adobe download assistant.exe"
[2012-04-11:14:17:28] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-04-11:14:17:28] Installed app (com.adobe.downloadassistant.AdobeDownloadAssistant) located at c:\program files (x86)\adobe download assistant\adobe download assistant.exe
[2012-04-11:14:17:28] Application Installer end with exit code 0
[2012-04-11:14:17:31] Relaunching with elevation
[2012-04-11:14:17:31] Launching subprocess with commandline c:\users\luce\appdata\local\temp\aird589.tmp\adobe air installer.exe -ei
[2012-04-11:14:17:34] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-04-11:14:17:34] Commandline is: -stdio \\.\pipe\AIR_5416_0 -ei
[2012-04-11:14:17:34] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-04-11:14:17:34] Starting silent runtime update. Updating runtime from version 3.1.0.4880 to version 3.2.0.2070
[2012-04-11:14:17:34] Installing msi at c:\users\luce\appdata\local\temp\aird589.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}
[2012-04-11:14:17:37] Runtime Installer end with exit code 0
[2012-04-11:14:17:38] Elevated install completed
[2012-04-11:14:17:40] Launching subprocess with commandline c:\program files (x86)\adobe download assistant\adobe download assistant.exe
[2012-04-11:14:17:40] Runtime Installer end with exit code 0
[2012-04-11:14:18:11] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
[2012-04-11:14:18:11] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-04-11:14:18:11] Commandline is: -updatecheck
[2012-04-11:14:18:11] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-04-11:14:18:11] Performing pingback request
[2012-04-11:14:18:12] Pingback request completed with HTTP status 200
[2012-04-11:14:18:12] Starting runtime background update check
[2012-04-11:14:18:12] Clearing unused background update directory
[2012-04-11:14:18:12] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update
[2012-04-11:14:18:12] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update to C:\Users\Luce\AppData\Roaming\Adobe\AIR\Updater\Background
[2012-04-11:14:18:12] Runtime update not available
[2012-04-11:14:18:12] Unpackaging cancelled
[2012-04-11:14:18:12] Runtime Installer end with exit code 0
[2012-04-11:20:47:56] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2012-04-11:20:47:56] Commandline is: -silent -eulaAccepted -programMenu AdobeHelp.air
[2012-04-11:20:47:56] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-04-11:20:47:56] Invoking Application Installer for combined install
[2012-04-11:20:47:56] Launching subprocess with commandline C:\Users\Luce\AppData\Local\Temp\AIR529C.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Luce\AppData\Local\Temp\AIR529C.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeHelp/AdobeHelp.air
[2012-04-11:20:47:56] Application Installer begin with version 2.5.1.17730 on Windows 7 x86
[2012-04-11:20:47:56] Commandline is: -runtime C:\Users\Luce\AppData\Local\Temp\AIR529C.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeHelp/AdobeHelp.air
[2012-04-11:20:47:56] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-04-11:20:47:57] Unpackaging file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeHelp/AdobeHelp.air to C:\Users\Luce\AppData\Local\Temp\fla63BB.tmp
[2012-04-11:20:48:02] Application signature verified
[2012-04-11:20:48:02] Unpackaging/validation complete
[2012-04-11:20:48:02] No app located for appID 'chc' and pubID '4875E02D9FB21EE389F73B8D1702B320485DF8CE.1'
[2012-04-11:20:48:02] Converting unpackaged application to a native installation package in C:\Users\Luce\AppData\Local\Temp\fla76DF.tmp
[2012-04-11:20:48:06] Native installation package creation succeeded
[2012-04-11:20:48:06] Starting silent app installation to C:\Program Files (x86)\Adobe. Installing app chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.4.980 using the source file at file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeHelp/AdobeHelp.air
[2012-04-11:20:48:06] Installing msi at C:\Users\Luce\AppData\Local\Temp\fla76DF.tmp\setup.msi with guid {1E9362FB-5844-A463-42F9-F45B29B11024}
[2012-04-11:20:48:10] Application Installer end with exit code 0
[2012-04-11:20:48:11] Subprocess app installer succeeded
[2012-04-11:20:48:11] Runtime Installer end with exit code 0
[2012-04-11:20:55:51] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2012-04-11:20:55:51] Commandline is: -silent -eulaAccepted -programMenu AdobeStory.air
[2012-04-11:20:55:51] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-04-11:20:55:51] Invoking Application Installer for combined install
[2012-04-11:20:55:51] Launching subprocess with commandline C:\Users\Luce\AppData\Local\Temp\AIR92B7.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Luce\AppData\Local\Temp\AIR92B7.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeStory1.0-mul/AdobeStory.air
[2012-04-11:20:55:52] Application Installer begin with version 2.5.1.17730 on Windows 7 x86
[2012-04-11:20:55:52] Commandline is: -runtime C:\Users\Luce\AppData\Local\Temp\AIR92B7.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeStory1.0-mul/AdobeStory.air
[2012-04-11:20:55:52] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-04-11:20:55:52] Unpackaging file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeStory1.0-mul/AdobeStory.air to C:\Users\Luce\AppData\Local\Temp\flaA5BB.tmp
[2012-04-11:20:55:55] Application signature verified
[2012-04-11:20:55:55] Unpackaging/validation complete
[2012-04-11:20:55:55] No app located for appID 'com.adobe.AdobeStory' and pubID '4875E02D9FB21EE389F73B8D1702B320485DF8CE.1'
[2012-04-11:20:55:55] Converting unpackaged application to a native installation package in C:\Users\Luce\AppData\Local\Temp\flaAEA1.tmp
[2012-04-11:20:55:56] Native installation package creation succeeded
[2012-04-11:20:55:56] Starting silent app installation to C:\Program Files (x86). Installing app com.adobe.AdobeStory.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 1.0.571 using the source file at file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeStory1.0-mul/AdobeStory.air
[2012-04-11:20:55:56] Installing msi at C:\Users\Luce\AppData\Local\Temp\flaAEA1.tmp\setup.msi with guid {CDDE6E3D-4433-4B84-39A3-4A049A5F0491}
[2012-04-11:20:56:01] Application Installer end with exit code 0
[2012-04-11:20:56:02] Subprocess app installer succeeded
[2012-04-11:20:56:02] Runtime Installer end with exit code 0
[2012-04-11:20:57:30] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2012-04-11:20:57:30] Commandline is: -silent -eulaAccepted -desktopShortcut -programMenu DesktopPreviewer.air
[2012-04-11:20:57:30] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-04-11:20:57:30] Invoking Application Installer for combined install
[2012-04-11:20:57:30] Launching subprocess with commandline C:\Users\Luce\AppData\Local\Temp\AIR154E.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Luce\AppData\Local\Temp\AIR154E.tmp -silent -withRuntime -url -desktopShortcut -programMenu -eulaAccepted file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeContentViewer-mul/DesktopPreviewer.air
[2012-04-11:20:57:30] Application Installer begin with version 2.5.1.17730 on Windows 7 x86
[2012-04-11:20:57:30] Commandline is: -runtime C:\Users\Luce\AppData\Local\Temp\AIR154E.tmp -silent -withRuntime -url -desktopShortcut -programMenu -eulaAccepted file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeContentViewer-mul/DesktopPreviewer.air
[2012-04-11:20:57:30] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-04-11:20:57:31] Unpackaging file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeContentViewer-mul/DesktopPreviewer.air to C:\Users\Luce\AppData\Local\Temp\fla2739.tmp
[2012-04-11:20:57:32] Application signature verified
[2012-04-11:20:57:32] Unpackaging/validation complete
[2012-04-11:20:57:32] No app located for appID 'com.adobe.dmp.contentviewer' and pubID ''
[2012-04-11:20:57:32] Converting unpackaged application to a native installation package in C:\Users\Luce\AppData\Local\Temp\fla29E8.tmp
[2012-04-11:20:57:32] Native installation package creation succeeded
[2012-04-11:20:57:32] Starting silent app installation to C:\Program Files (x86)\Adobe. Installing app com.adobe.dmp.contentviewer version 1.4.0 using the source file at file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeContentViewer-mul/DesktopPreviewer.air
[2012-04-11:20:57:32] Installing msi at C:\Users\Luce\AppData\Local\Temp\fla29E8.tmp\setup.msi with guid {A8EB1D0F-867D-8ECB-FA3D-22D07803ECC1}
[2012-04-11:20:57:34] Application Installer end with exit code 0
[2012-04-11:20:57:34] Subprocess app installer succeeded
[2012-04-11:20:57:34] Runtime Installer end with exit code 0
[2012-05-11:09:56:53] Application Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-05-11:09:56:53] Commandline is: -playerVersion=11,2,202,235 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled com.adobe.downloadassistant.AdobeDownloadAssistant adobe.com:air0.6693857708014548 onApplicationVersion
[2012-05-11:09:56:53] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-11:09:56:54] Application Installer end with exit code 0
[2012-05-11:09:56:56] Application Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-05-11:09:56:56] Commandline is: -playerVersion=11,2,202,235 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -launch com.adobe.downloadassistant.AdobeDownloadAssistant -- eyJwY2lkIjoiMTMzNjcyMjk1ODM2Ny00NTgxNjAuMjEiLCJ0cmVhdG1lbnRpZCI6IkVCWUZIIiwibGFuZ3VhZ2UiO iJGcmFuw6dhaXMiLCJzZXNzaW9uaWQiOiIxMzM2NzIyOTU4MzY3LTQ1ODE2MCIsInByb2R1Y3QiOiJwcmVtaWVyZV9 wcm8iLCJ2aXNpdG9ySUQiOiJbQ1NddjF8Mjc1RDU2ODc4NTMxMTNDNS02MDAwMDEwNTQwMDE3MUU2W0NFXSIsInBsY XRmb3JtIjoid2luZG93cyIsInByb2R1Y3RGdWxsTGFiZWwiOiJBZG9iZSBQcmVtaWVyZSBQcm8gQ1M2IiwiV0NEU2V ydmVyIjoiIiwicmVnaW9uIjoiZnJfRlIifQ==
[2012-05-11:09:56:56] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-11:09:56:56] Launching subprocess with commandline C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
[2012-05-11:09:56:59] Application Installer end with exit code 0
[2012-05-11:09:57:27] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
[2012-05-11:09:57:28] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-05-11:09:57:28] Commandline is: -updatecheck
[2012-05-11:09:57:28] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-11:09:57:28] Performing pingback request
[2012-05-11:09:57:28] Starting runtime background update check
[2012-05-11:09:57:28] Clearing unused background update directory
[2012-05-11:09:57:28] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update
[2012-05-11:09:57:28] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update to C:\Users\Luce\AppData\Roaming\Adobe\AIR\Updater\Background
[2012-05-11:09:57:29] Runtime update not available
[2012-05-11:09:57:29] Unpackaging cancelled
[2012-05-11:09:57:29] Runtime Installer end with exit code 0
[2012-05-11:14:19:25] Bootstrapper begin with version 2.5.0.16600 on Win x86
[2012-05-11:14:19:25] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-11:14:19:25] Launching subprocess with commandline "Adobe AIR Application Installer.exe" "C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant"
[2012-05-11:14:19:25] Application Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-05-11:14:19:25] Commandline is: "C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant"
[2012-05-11:14:19:25] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-11:14:19:26] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant
[2012-05-11:14:19:27] Application signature verified
[2012-05-11:14:19:27] Unpackaging/validation complete
[2012-05-11:14:19:27] Installed app (com.adobe.downloadassistant.AdobeDownloadAssistant) located at C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
[2012-05-11:14:19:30] Starting app update of C:\Program Files (x86). Updating from com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 to com.adobe.downloadassistant.AdobeDownloadAssistant version 1.2 using the source file at file:///C:/Users/Luce/AppData/Local/Temp/AIR1830.tmp/Adobe%20Download%20Assistant
[2012-05-11:14:19:30] Installing msi at C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant\setup.msi with guid {9866E5F0-121F-E018-E2D1-2E1770847ABF}
[2012-05-11:14:19:33] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2012-05-11:14:19:33] Rolling back install of C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant\setup.msi
[2012-05-11:14:19:33] Rollback complete
[2012-05-11:14:19:33] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2012-05-11:14:19:33] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "c:\Program Files (x86)\Common Files" -update -silent -logToStdout "C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe" file:///C:/Users/Luce/AppData/Local/Temp/AIR1830.tmp/Adobe%20Download%20Assistant 1.2
[2012-05-11:14:19:33] Relaunching with elevation
[2012-05-11:14:19:48] Application Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-05-11:14:19:48] Commandline is: -stdio \\.\pipe\AIR_3640_0 -runtime "c:\Program Files (x86)\Common Files" -update -silent -logToStdout "C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe" file:///C:/Users/Luce/AppData/Local/Temp/AIR1830.tmp/Adobe%20Download%20Assistant 1.2
[2012-05-11:14:19:48] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-11:14:19:48] Installed app (com.adobe.downloadassistant.AdobeDownloadAssistant) located at C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
[2012-05-11:14:19:48] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant
[2012-05-11:14:19:49] Application signature verified
[2012-05-11:14:19:49] Unpackaging/validation complete
[2012-05-11:14:19:49] Starting silent app update of C:\Program Files (x86). Updating from com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 to com.adobe.downloadassistant.AdobeDownloadAssistant version 1.2 using the source file at file:///C:/Users/Luce/AppData/Local/Temp/AIR1830.tmp/Adobe%20Download%20Assistant
[2012-05-11:14:19:49] Installing msi at C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant\setup.msi with guid {9866E5F0-121F-E018-E2D1-2E1770847ABF}
[2012-05-11:14:19:54] Application Installer end wi

From the behavior you describe it sounds like either you have a software firewall which is not allowing the Adobe Download Assistant to access the Internet or you are on a managed network. Please try configuring your software firewall to allow the Adobe Download Assistant to access the Internet. If you continue to face difficulties you can also initiate a direct download by following the steps listed at http://forums.adobe.com/thread/981369.

Can't download DW5.5. Error with Adobe Download Assistant

I am getting error 100 with the Adobe Download Assistant (ADA). The log is below. IE can connect to https://www.adobe.com/cfusion/flex2gateway so why is ADA having problem? I wish Adobe didn't take away the direct download links. Searching the forums it seems lots of people are having problems with iADA and it must be causing support headache for Adobe.
My suggestion is for people who know what they're doing, provide the direct links. For people who don't know what to do after the download or have slow connection, they can use ADA.
6/27/2011 12:09:52.332 [ERROR] handleLoginFault - (mx.rpc::Fault)#0
content = (Object)#1
errorID = 0
faultCode = "Client.Error.MessageSend"
faultDetail = "Channel.Connect.Failed error NetConnection.Call.Failed: HTTP: Failed: url: 'https://www.adobe.com/cfusion/flex2gateway/'"
faultString = "Send failed"
message = "faultCode:Client.Error.MessageSend faultString:'Send failed' faultDetail:'Channel.Connect.Failed error NetConnection.Call.Failed: HTTP: Failed: url: 'https://www.adobe.com/cfusion/flex2gateway/''"
name = "Error"
rootCause = (mx.messaging.events::ChannelFaultEvent)#2
    bubbles = false
    cancelable = false
    channel = (mx.messaging.channels::SecureAMFChannel)#3
      authenticated = false
      channelSets = (Array)#4
      connected = false
      connectTimeout = -1
      enableSmallMessages = true
      endpoint = "https://www.adobe.com/cfusion/flex2gateway/"
      failoverURIs = (Array)#5
      id = (null)
      mpiEnabled = false
      netConnection = (flash.net::NetConnection)#6
        client = (mx.messaging.channels::SecureAMFChannel)#3
        connected = false
        maxPeerConnections = 8
        objectEncoding = 3
        proxyType = "none"
        uri = "https://www.adobe.com/cfusion/flex2gateway/"
      piggybackingEnabled = false
      polling = false
      pollingEnabled = true
      pollingInterval = 3000
      protocol = "https"
      reconnecting = false
      recordMessageSizes = false
      recordMessageTimes = false
      requestTimeout = -1
      uri = "https://www.adobe.com/cfusion/flex2gateway/"
      url = "https://www.adobe.com/cfusion/flex2gateway/"
      useSmallMessages = false
    channelId = (null)
    connected = false
    currentTarget = (mx.messaging.channels::SecureAMFChannel)#3
    eventPhase = 2
    faultCode = "Channel.Connect.Failed"
    faultDetail = "NetConnection.Call.Failed: HTTP: Failed: url: 'https://www.adobe.com/cfusion/flex2gateway/'"
    faultString = "error"
    reconnecting = false
    rejected = false
    rootCause = (Object)#7
      code = "NetConnection.Call.Failed"
      description = "HTTP: Failed"
      details = "https://www.adobe.com/cfusion/flex2gateway/"
      level = "error"
    target = (mx.messaging.channels::SecureAMFChannel)#3
    type = "channelFault"

abdu wrote:
The Assistant is a Windows application which I expect it will download and install DW for me. How is a browser involved in this scenario?
i don't have any of the CS products installed and the cleaner didn't have any work to do.
Sorry, I thought the Cleaner would do it. Did another search and found these instructions to remove the download manager:
http://kb2.adobe.com/cps/400/kb400533.html
The browser is involved because it runs as a plugin of the browser. Plugins are different for the browsers. IE typically runs through ActiveX whereas other browsers run through a java enabled version. By trying the download in another browser you can rule out where the problem lies. Otherwise, I feel your only solution is to get in touch with Adobe support because this is a user-to-user community and there won't be much more help than KB articles. Also with Adobe email support you can email them log files to look at. It's along the process and will explain as you go.

Trouble with Adobe downloads

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