Trouble with audible manager

I have a 4gb Zen. I've been using it for almost a year, downloading audiobooks from audible.com with no problem. However, I recently tried to download a book from a friend's audible account ( with her permission, of course) and once it was in my audible manager, it wouldn't load on my player. I don't know exactly what I did over the next hour or so, but I think I re-downloaded the audible manager software or something like that and downloaded the book from my audible account and tried to put it on my Zen. It's all sort of blur of clicking this and that. Anyways, now audible manager won't transfer any audiobooks to my Zen. It says tranfer error, device specific error, cant update device. I tried updating the firmware for the device, reformatting the device, and even deleted the entire library from the manager, (this last was at the suggestion of someone with a similar problem), but nothing has worked. The Zen will accept music files from my computer and itunes, but not audiobooks from any location. I recently updated ?the drivers and re-installed the software for the zen because windows was not recognizing that the player was connected. I don't know if that is part of the bigger problem or not. Any help would be appreciated as I absolutely love audiobooks and am dying not being able to listen to them!

I forgot to mention that I did contact audible support and went through all the steps they recommended. Windows updates are current, too. I tried to re-download the audiobook from my online library and It? went into windows media player instead of audible manager. I did manage to get the book into my zen, but I prefer not to use windows media player. I guess the issue is kind-of resolved. Thanks for the reply, if you have any other ideas I would still like to hear them. Thanks, again.

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