Trouble with BioExcess. Cannot properly install on v570.

So I was having trouble with BioExcess and I uninstalled the software. I reinstalled it (multiple times now). Anyways, everything appears to be working fine until the screen after the fingerprint enrollment. The reader reads the prints fine and accepts them and then when I hit the 'next' button and error message pops up and states:
BioExcess has not been properly installed! Please reinstall the software.
I've tried reinstalling about half a dozen times now but I keep getting this error message. Am I missing something? Has anyone else experienced this? Thanks!

Has nobody else had this issue?

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