Trouble with call status remains 'In Process'

Why status remains ‘In Process’ ?
What is TermCallFor event ?
Any reason why DestUnallocated event trigger even though agents are available at desired extension.

Hello, Nilesh!
As I understand you are using an external agent to handle calls from the queue.Is that true?
If so, check your settings in the SC as in the attached screenshot. Section external agent.
Best regards,
Dmitry

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    PL/SQL Release 10.2.0.3.0 - Production
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    NLSRTL Version 10.2.0.3.0 - Production
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      2     as
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          7777 SOURAV     SLS                  14-SEP-08      45000       3400         10
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          7654 MARTIN     SALESMAN        7698 28-SEP-81       1250       1400         30
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          7782 CLARK      MANAGER         7839 09-JUN-81       4450                    10
          7788 SCOTT      ANALYST         7566 19-APR-87       3000                    20
          7839 KING       PRESIDENT            17-NOV-81       7000                    10
          7844 TURNER     SALESMAN        7698 08-SEP-81       1500          0         30
          7876 ADAMS      CLERK           7788 23-MAY-87       1100                    20
         EMPNO ENAME      JOB              MGR HIREDATE         SAL       COMM     DEPTNO
          7900 JAMES      CLERK           7698 03-DEC-81        950                    30
          7902 FORD       ANALYST         7566 03-DEC-81       3000                    20
          9999 SATYAKI    SLS             7698 02-NOV-08      55000       3455         10
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          7566 JONES      MANAGER         7839 02-APR-81       2975                    20
          7654 MARTIN     SALESMAN        7698 28-SEP-81       1250       1400         30
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      2     is
      3     begin
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      5     end;
      6  /
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    satyaki>
    satyaki>
    satyaki>ed
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      2  before insert on dup_emp
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    Elapsed: 00:00:00.10
    satyaki>
    satyaki>
    satyaki>insert into dup_emp(empno,ename,deptno) values(8855,'BILLY',40);
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    satyaki>
    satyaki>commit;
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    Elapsed: 00:00:00.03
    satyaki>
    satyaki>
    satyaki>select * from dup_emp;
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          7654 MARTIN     SALESMAN        7698 28-SEP-81       1250       1400         30
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    Elapsed: 00:00:00.09
    satyaki>Regards.
    Satyaki De.

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