Trouble with Cloud

OK yesterday I chatted with a Verizon team member about issues iam having with Cloud. She walked me through the steps to resolve it, but its still not working and I think I have lost all my pics on the Cloud. The issue is I click on Cloud and all I get is a "Something went wrong" please wait and try again, if the problem persists try logging in. Nothing happens and I get the same message each time. Please someone help! The team member said she filed a ticket claim and gave me the ticket number and said I would get a confirmation by email, but I haven't received anything. She told me to clear my data on cloud and then force stop. Does anyone know if Verizon can actually get my pics back? She said they would be on their server? TIA!

I'm so sorry to hear that you're having issues with Cloud Services, Lilbit31! It sounds like quite a bit of troubleshooting has already been done, considering a ticket has been filed. It can take 3-5 days for a ticket to be resolved. If the issue persists beyond that time, we would want to check the ticket status.
Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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Just bought a new iPhone and am having trouble with iTunes and App Store. I can log in to Cloud, iTunes, and app store but once I try to download, it says "Youe apple id has been disabled". I've reset my password three times and have no issue on my Pad.

Just bought a new iPhone and am having trouble with iTunes and App Store. I can log in to Cloud, iTunes, and app store but once I try to download, it says "Youe apple id has been disabled". I've reset my password three times and have no issue on my Pad.

Hi FuzzyDunlopIsMe,
Welcome to the Support Communities!
It's possible that resetting your password multiple times has triggered this security. Click on the link below for assistance with your Apple ID Account:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Here is some additional information regarding your Apple ID:
Apple ID: 'This Apple ID has been disabled for security reasons' alert appears
http://support.apple.com/kb/ts2446
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622
Click on My Apple ID to access and edit your account.
Cheers,
- Judy

TROUBLE WITH UPDATING CREATIVE CLOUD

I'm struggling to download CC update - i've used the other versions however when i try to download the newest update it just stops - EVERY single time.
The Message is something like this: 'Trouble with other file(s) error code:205
Can someone please help me, i've tried almost everything - different emails, unistalling it etc etc but still nothing.
I NEED your help as i use alot of Adobe products for my college course for coursework.

sign out and then back in to your cc app.
if that fails follow solution 2 here, http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

Any one else having trouble with Creative Cloud not opening?

Anyone else haveing trouble with Creative Cloud not opening? All I get is the splash screen and the :loading: symbol that keeps going around and around---forever.
This just started ---.
I am running Windows 8 on an i7 machine with 16 gigs of RAM. My internet connection is good---all other internet access opens just fine.
Thanks
gene

Have you downloaded and installed the following updated Mountain Lion compatible driver and software for your model?:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-107723- 1&cc=us&dlc=en&lc=en&os=219&product=4073738&sw_lang=
Hope this helps

HELP. 3 years ago I purchased cs3. I had troubles with registering the serial number and used my university's suite instead, and (stupidly) did not sort it out. I am now wanting to subscribe to the online creative cloud with my cs3 discount. Is there any

HELP. 3 years ago I purchased cs3. I had troubles with registering the serial number and used my university's suite instead, and (stupidly) did not sort it out. I am now wanting to subscribe to the online creative cloud with my cs3 discount. Is there any way to find / prove that I had purchased cs3 and locate a serial number? On my Adobe account it does not show my purchase of cs3 (I am guessing because of the trouble with registering my serial number). I have moved house 3 times since the purchase and am unable to locate the packaging or disk. Is there any way to prove my purchase without any serial number or showing under my Adobe account? Please help! Thanks

The CS3 discount offer is only for retail online product, it does not include education or volume license purchases. Refer to Terms and Conditions | Adobe
To check whether you had retail CS3 purchase, we need proof of purchase as well as serial number, without which the issue can not be resolved.
Regards
Rajshree

HT4623 Anyone having trouble with App Store install and cloud store buttons not working after 6.1 update?

Anyone having trouble with App Store install and cloud store buttons not working after 6.1 update? I go to install an app. I hit install and nothing happens. About a minute later it asks me for my password and then it does nothing. The install button goes back to saying install. However the app shows up in my installed list and in cloud but no app installed.

OK - I found a helpful post - closed app store app and under Settings/General/Date and Time I reset the date and time by switching off "Set Automatically" and then switching it on again. Went back to App Store, launched it and Updatesseems to be working again.
Go figure? Logical, No!

HT201320 I am having trouble with password. Forgetting password,as I have many mail IDs like yahoo,gmail,hotmail,apple, I cloud etc.,thus confusing about password and restating through procedures. The altered password is not accepted I Safari

I am having trouble with password. Forgetting password,as I have many mail IDs like yahoo,gmail,hotmail,apple, I cloud etc.,thus confusing about password and restating through procedures. The altered password is not accepted I Safari. When I want to open my mail but window appears as incorrect password though the mail appears on the left. however whe I go to my mail separately opening my mail, without mail icon in my pad.

I'm having the same problem, what did you do?

Having trouble with the move tool not working.... also I cannot seem to crop.... my cloud says I'm up to date, should I

I seem to be having all kinds of trouble with Photoshop CC2015 and CC as well.... I cannot use the move tool.
Also have a heck of a time cropping, will not let me select a crop, are there glitches I'm not aware of???

BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
A screen shot of your settings or of the image could be very helpful too,
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Trouble With Opening InDesign and now Photoshop and Illustrator

First off I apologize if this isn't in the correct section. I couldn't find a section specific to my problem since it involves multiple aspects of Adobe products. I was having trouble with InDesign, it kept crashing. So I followed all of the advice I could find on the forums about deleting the preferences and cache information in the Library folder, and that didn't seem to make a difference. So then I thought maybe it needed an update, so I logged into Adobe Application Manager and sure enough, it did. So I clicked on "download" and it stalled there too. Then the manager became unresponsive. I couldn't cancel the update or log out or anything. So then I saw in the forum someone suggested the Adobe Creative Cloud Cleaner Tool if your manager becomes unresponsive. I ran that and then shut my computer off. When I turned it back on, InDesign started working BUT my Photoshop is completely gone from my system (I never messed with it in the first place since I wasn't having any trouble with it.) And the when I tried to click on Illustrator it said "Do you want to begin your trial?" Huh?
I have had a subscription since 2012, why on earth would it suddenly think that I no longer should have access to these programs? If I log on to my Adobe account it shows my subscription and that it's up to date (last payment was April 5, 2015). The versions I was using were the CS versions that I had downloaded directly from Adobe and when I used to have any trouble or when I got a different computer I could just log into my account and then redownload them. They are no longer showing under my products, so I can't figure out what on earth is going on. The website has changed since the last time I downloaded them, so that partly could be me, but I thought they would at least be showing up under products. I contacted Adobe support and the first person I talked to on chat said "this is clearly a technical issue I am transferring you to someone better suited for this," but that's all he said. And I haven't heard from anyone since so I thought I'd make a topic and see if anyone else out there has had a similar problem.

The versions I am using are the CS6 versions.*

Trouble with iCloud

Trouble with iCloud:
Equipment:   Mac mini, OSX 10.7.4
                    iPod iOS 5.1.1
I have done and then repeatedly reread the iCloud instructions on each.
          I have up to date copies of Pages running on both devices.
The Pages documents appear on both devices when I look at the iCloud display. There appears no way to download these documents on the Mac mini.    I have tried to upload current documents written on Mac mini (including this one) with no success. There appears to be no ‘save to Cloud’ function.   In addition, there appears to be no way to give a document made on the iPod its own name. I have Blank, Blank 1, Blank 2 etc.
The other iPod application that is using iCloud is DraftPad
I have no way to determine if Calendar information is going through iCloud or if it is going back and forth by way of the normal synchronization process.    On the iCloud display I have checked Calendars and Documents & Data on both devices.   There is no    active usage storage indicator bar at the bottom of the display.    When I look at Management storage I have Pages 2 MB, Mail 1.4 KB, DraftPad 1.4KB   and Backups 0KB. (I am keeping Time Machine backups on separate external hard drive).
As it stands iCloud is useless and not generating much confidence with me. I think I would be much happier to make other arrangements. I’m considering an attempt to cancel my use of iCloud.

On the Mini go to icloud.com, sign in.
- To upload to an iOS iWorks app click on iWorks and then oh the app you want. Then click on the gear icon in the upper rihgt.. You have option to upload. To download, clcikonthe docuyment you want to download and a download button will appear.
- To check the Clalender and otheriClud serves, just click in them after signing in to icloud.com.

Can't create a new account at ePrintCenter - trouble with the server for 2 weeks.

Hi. I'm trying to create an account at ePrintCenter and all the time getting mesage 'Возникла проблема с сервером. Проблема будет устранена в ближайшее время. Приносим извинения за неудобства.' (A trouble with the server, wait, bla bla bla). When will it be fixed?

For those who are experiencing ongoing issues with their web services, you can attempt to try the following steps that may help resolve your problems.
1.) Completely shut down your printer and restart it
2.) If you have prints that have not printed, log into ePrint Center (or create an account if you do not have one) and then look for your printer status. If printer status is green but you still have pending jobs, delete the pending jobs one at a time (Starting with the oldest first). There may be a print job stuck in the queue that further restricts other jobs from completing.
a. If option 1 or 2 above still doesn’t work, removing web services and re-adding web services will cause the printer to reattach to the cloud.
b. Please note that if you attempt option 3, you will get a new eprint email address (and lose your custom one with no ability to get it back) furthermore, you will need to re-add your printer back to your ePC account.
I am an HP employee

I am postin a message but no one seems to answer it . Plse I am having trouble with adobe 5 and I wr

I am hjaving trouble with adobe 5 not compatable with my computer so how do I get rid of it and up grade to a newer verson, hopfully a free one

There is no application named Adobe 5, so you might have to provide the correct name for the application. If it happens to be Creative Suite 5 (CS5) there is a good chance it is compatible with your computer but you might have to install it in a compatibility mode. If you want to remove it you should first deactivate it. YOu might also do well to use the Creative Suite Cleaner Tool...
Adobe Creative Suite Cleaner Tool
helps resolve installation problems for CS3 thru CS6 and for Creative Cloud
http://www.adobe.com/support/contact/cscleanertool.html
As far as I know there are no free upgrades, especially if the reason would be lack of compatibility. It might be true if you were to have purchased one version when the next version was just about to be released, but CS5 is well beyond being considered for that. Software is not freely upgraded to match newer machines - that's part of life.
Just in case... if the lack of compatibility is due to your machine not meeting the tech specs of CS5, then it will most likely be true that your machine does not meet the tech specs of anything newer than that.

I cannot download Photoshop - had no trouble with the applications though - why is that?

I cannot download Photoshop, though I had no trouble with other application, why is that?

I'm using the "download trial" button from the Adobe Cloud page,
https://creative.adobe.com/products/photoshop
matilde
www.matilde-alessandra.com

Why cant download the cc trial? When I try the site said is having trouble with the server

Why cant download the cc trial? When I try the site said is having trouble with the server

Some links that may help
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
-http://forums.adobe.com/community/download_install_setup
-http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
-http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
-http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
-Server won't connect https://forums.adobe.com/thread/1233088

I'm having trouble with my account!

Hello! I'm having trouble with my account. I have paid and should have a VIP creative cloud-account, but for some reason I have the 30 day for free, how can we solve this problem?

Hi Cecilia,
IT seems you have a Creative cloud for teams under your VIP plan.
Please refer to the help document below:
Creative Cloud Help | Manage your Creative Cloud for teams membership
Regards,
Sheena

Trouble with Cloud

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