Trouble with color on Presario, No red tones on display. Not a monitor issue.

Am experiencing trouble with color on Presario, model no. CQ5500F. Purchased a couple of years ago, and trouble was present immediately. Am getting no red tones - red items appear black or sometimes blue. Was told by HP that it was a monitor issue, and let computer slide out of warranty. installed new monitor today and problem still exists. Is this merely a display adjustment of some kind? Or will I have to pay HP their $99 for a one time fix? Any suggestions appreciated.

Hello UncleBob62,
It could be the display driver that is not properly working
1. Click on the start icon
2. Right click on computer and go to properties
3. Select Device Manager
4. Expand display adapters and right click on the video card driver and uninstall
The computer screen will go blank
On the keyboard press the windows key the right arrow key twice and then the letter R.
At this point your computer is going to reboot. After the reboot Windows will install generic drivers for your video card. Do you still see a lack of red tones?
If I have helped you in any way click the Kudos button to say Thanks.
The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
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