Trouble with Creative Cloud Updating apps

Just purchased a month of Creative cloud and im not able to update Illustrator CS6 i get this message
There was an error installing ithis update. Please try again later or contact customer support. (U44M1l216) I have a mac running OSX 10.8.3

Hi SK_12
Please refer the below forum : http://forums.adobe.com/message/5150290

Similar Messages

  • Any one else having trouble with Creative Cloud not opening?

    Anyone else haveing trouble with Creative Cloud not opening? All I get is the splash screen and the :loading: symbol that keeps going around and around---forever.
    This just started ---.
    I am running Windows 8 on an i7 machine with 16 gigs of RAM. My internet connection is good---all other internet access opens just fine.
    Thanks
    gene

    Have you downloaded and installed the following updated Mountain Lion compatible driver and software for your model?:
        http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-107723- 1&cc=us&dlc=en&lc=en&os=219&product=4073738&sw_lang=
    Hope this helps

  • Problem with Creative Cloud Desktop app since update to Windows 8.1

    Hi, I have updated my desktop and laptop to Windows 8.1 over the past day, and have noticed a problem with the Creative Cloud Desktop app.
    Some menu items when I right-click on either the CC system tray icon, or click on the Settings menu icon in the app interface itself do not show.  I've included a screenshot of the problem.
    I have tried uninstalling and reinstalling the desktop app, but this has not worked.  Any ideas?

    I am experiencing issues similar to the post above, with smaller floating windows but no dialouge. I uninstalled creative cloud desktop then re-installed- Issue is partly fixed, but now I get this:
    My system build:
    CPU:           Intel Core i7-3770 (Ivy Bridge-DT, E1)
                   3400 MHz (34.00x100.0) @ 3900 MHz (39.00x100.0)
    Motherboard:   ASRock Z77 Extreme6
    Chipset:       Intel Z77 (Panther Point DH)
    Memory:        16384 MBytes @ 666 MHz, 9.0-9-9-24
                   - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
                   - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
    Graphics:      Intel Ivy Bridge-DT GT2 - Integrated Graphics Controller [E1/L1/N0/P0] [ASRock]
                   Intel HD Graphics 4000, 2112 MB
    Graphics:      GIGABYTE GeForce GTX 660 Ti
                   NVIDIA GeForce GTX 660 Ti, 3072 MB GDDR5 SDRAM
    Drive:         SanDisk SDSSDHP128G, 125.0 GB, Serial ATA 6Gb/s @ 6Gb/s
    Drive:         Corsair Force GT, 117.2 GB, Serial ATA 6Gb/s @ 6Gb/s
    Drive:         SAMSUNG HD204UI, 1953.5 GB, Serial ATA 3Gb/s
    Sound:         Intel Panther Point PCH - High Definition Audio Controller [C1]
    Sound:         NVIDIA GK104 - High Definition Audio Controller
    OS:            Microsoft Windows 8.1  (x64) Build 9600

  • Problem with Creative Cloud Desktop App in Mavericks

    I have posted a couple of times about this but no one seems to be answering. There seems to be a bug with the Creative Cloud Desktop app and Mac OS Mavericks.
    I have the newest version of them installed on a brand new MacBook Pro and I have had problems ever since with the connection to the Creative Cloud when I wake the MacBook Pro from sleep. Often I will have a red exclamation point on the icon in the menu bar because it can't connect to see if there are updates to the apps. Or the Behance tab will show that the last time my Behance feed was updated was a long time ago.
    If I quit the Creative Cloud application it will connect with no problems and update the Behance feed and any apps that need updating. But once I put the MacBook Pro to sleep and wake it again I have the connectivity issue.
    This is becoming a huge pain to have to quit the Creative Cloud all of the time. Would someone please offer up a suggestion. Is this a known bug that Adobe is working on? If not, how do we let them know about it?
    I have tried re-installing Creative Cloud but that did nothing. This didn't start happening until I got Mavericks on a new laptop.

    I am experiencing issues similar to the post above, with smaller floating windows but no dialouge. I uninstalled creative cloud desktop then re-installed- Issue is partly fixed, but now I get this:
    My system build:
    CPU:           Intel Core i7-3770 (Ivy Bridge-DT, E1)
                   3400 MHz (34.00x100.0) @ 3900 MHz (39.00x100.0)
    Motherboard:   ASRock Z77 Extreme6
    Chipset:       Intel Z77 (Panther Point DH)
    Memory:        16384 MBytes @ 666 MHz, 9.0-9-9-24
                   - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
                   - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
    Graphics:      Intel Ivy Bridge-DT GT2 - Integrated Graphics Controller [E1/L1/N0/P0] [ASRock]
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    Graphics:      GIGABYTE GeForce GTX 660 Ti
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    Drive:         SanDisk SDSSDHP128G, 125.0 GB, Serial ATA 6Gb/s @ 6Gb/s
    Drive:         Corsair Force GT, 117.2 GB, Serial ATA 6Gb/s @ 6Gb/s
    Drive:         SAMSUNG HD204UI, 1953.5 GB, Serial ATA 3Gb/s
    Sound:         Intel Panther Point PCH - High Definition Audio Controller [C1]
    Sound:         NVIDIA GK104 - High Definition Audio Controller
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  • No Lightroom with Creative Cloud Single App Purchase??

    Numerous websites have posted that Lightroom is included with a Photoshop CC subscription.
    If this is not the case, Adobe needs to correct this ASAP.
    I have no option in AAM or CC to install the app. It doesn't show at all.
    Running Windows 7 with SP1. 64bit.
    I have purchased lightroom and its upgrades for years.
    What gives??

    Hi KanoaPalani,
    The single app purchase for Photoshop CC subscription does not come with Lightroom. The confusion created here is because Lightroom is formally called "Photoshop Lightroom". With that said, Photoshop CC does not come with Lightroom CC and vice versa. Since the apps are separate, they must be purchased either in a bundle/package or both individually as Single App downloads.
    Below is more information about Single App Memberships:
    A Single App membership plan gives you access to the latest version of one desktop app of your choice, plus updates and upgrades the moment they are released, 20GB of online storage for file sharing and collaboration, a customized online portfolio on your own URL with ProSite, and integration with Behance so you can find inspiration, showcase your work, get feedback, and gain global exposure. You also get access to the following services: the new Creative Cloud desktop app so you can keep track of your creative world in a single activity stream; improved collaboration through folder sharing and file versioning; and the ability to sync your settings, fonts, and colors (in select apps, with more to come soon).
    Hope this helps!

  • Is anyone else having trouble with Creative Cloud Tonight? ALLLLL Applications are down. None are working.

    I have verified with at least 5 other people that all their applications are down and no one can sign in to the creative cloud on their desktop. I am experiencing the exact same thing. It started with Lightroom and then just stopped. I was able to just log into photoshop, but i can confirm lightroom is def not working any longer after the upgrade 2015 the other day. its horrible.

    I can still launch applications, but for some reason the CreativeCloud app is hung on a network request.
    I was able to force quit the Creative Cloud app, then relaunch it, and it is working.
    Lightroom and Photoshop launch, but LR is hanging for about 20 seconds in the splash screen (when it normally does not).
    So yes, there appears to be some sort of network/server issue with Creative Cloud right now.
    But I can't find any errors listed in their status pages, so it may only be a slowdown due to a network issue outside the servers.

  • I'm having trouble with Creative Cloud's desktop app, when I launch it it loads but it's just a blank window, can you help?

    I'm trying to attach a screenshot but apparently that's against Adobe's guidelines.
    I've uninstalled and reinstalled a few times today, even redownloaded the .exe from adobe. All with the same effect.
    Everytime CC loads with a blank window and the only thing I can interact with is the gear icon for Help, Pin Notification, and to Quit.

    Hi Catherine,
    Please refer to the threads below where this issue has been addressed:
    New Creative Cloud App unusable: it's blank!
    creative cloud is blank window why?
    Re: Creative Cloud app opening blank
    Regards,
    Sheena

  • Trouble with Creative Cloud and After Effects

    Hello,
    I'm having a lot of trouble lately with the Creative Cloud desktop application. I've uninstalled and reinstalled it several times and it keeps getting stuck here:
    And nothing loads!
    I was also having a problem with After Effects. Every time I'd load it, a window would pop up saying, "After Effects can’t continue: unexpected failure during application startup"
    Any help?
    -Nicco

    Moving this discussion to the Creative Cloud Download & Install forum.
    Nicolas Hirajeta please see Creative Cloud app doesn't open and hangs on spinning progress wheel - http://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html for information on how to resolve your current error.

  • Trouble with Creative Cloud install/uninstall for MacBook Pro

    Creative Cloud for Desktop installed just fine, and all the windows worked except for "Apps"... all I wanted to do was download the Dreamweaver CC trial, so this was a problem. I got the "spinning wheel" on the Apps tab for a verrryyy long time, and tried everything on this page: App doesn’t open | Progress wheel spins continually
    Those didn't help.
    I tried the first solution from this page: Error "Failed to Install" Creative Cloud Desktop application
    Adobe Creative Cloud won't uninstall... it says I need to Quit first, which I am unable to do because the CC icon doesn't show up on my Macbook Status bar any longer... Cmd+Alt+Escape shows only Chrome and Finder as active, so I can't force quit from that window... I'm at a loss here!
    In case this is helpful: I have Adobe Photoshop, Illustrator and Indesign CS6 currently installed on my computer... would this effect anything?
    Please help, I need Dreamweaver for work – I'm a web designer!

    Hi k8whiiite,
    We would be more than happy to help you with the your problem.
    If you are getting spinning wheel, please try following steps.
    Quit Creative Cloud
    Please delete all the files under the below mentioned folder.
    Location Mac OS: /Library/Application Support/Adobe/AAMUpdaterInventory/1.0/
       3.  Launch Creative Cloud
    Please revert in case you are not able to install Dreamweaver from there.
    Thanks,
    Atul Saini

  • Creative Cloud updating Apps Failure?

    I have tried to update my apps through Creative Cloud and they fail.  I have logged out and retried numerous times.  The applications will not update and I am getting nothing but "update failed."  There is no error code or anything to refer to.
    Please help as this is driving me crazy.
    Thanks.
    Gail

    Gail would it be possible for you to post a screen shot of the error you are experiencing?  For information on how to post a screen shot please see http://forums.adobe.com/docs/DOC-2324.

  • Sign in issue with Creative Cloud Desktop App

    Error
    There was an error with this action. Try again later.
    03609ef9-3083-48b3-b374-035f743103c7

    It seems you are getting a blank screen after signing in, try the following steps:
    Close the Creative Cloud application if it's running.
    Navigate to the OOBE folder.
              Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
             Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
    Rename the opm.db file to opm_old.db
    Launch Creative Cloud
    Please ensure you enable the show hidden files and folder options.
    Mac:
    http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-f iles.html
    Windows:
    http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-ex tensions.html
    Please let me know if still facing the issue
    Thanks!
    Ankit

  • Troubles with Creative Cloud panels. No panels for download, socials and other...

    No panels for download, socials and other...

    Hi Antopus,
    Please quit creative cloud app. Then perform below given steps:
    Remove the delete OOBE file and re-login into the Creative Cloud desktop application using the Adobe ID tied to your subscription.
    Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.
    Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder.  To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.
    Please, let us know how it goes.
    Thanks & Regards,
    ~Sanjeeta

  • Trouble with Creative Cloud

    I signed up for Photoshop and Lightroom for $9.99 per month today. I downloaded and installed Photoshop CC successfully. It works. However, Lightroom 5 asks for a serial number. I am completely lost as to how to fix the problem. I tried chat with Adobe for help but I waited and did not get a response. Does anyone know what I should change or what settings to check? Thanks!

    Hi Michael,
    Welcome to Adobe Forum,
    Please refer for solution from here : http://forums.adobe.com/message/5958264
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html
    For your LR-CC to show up as available to you, you may need to log out of the CC-Desktop app and possibly reboot, then log back into the CC-Desktop app, to get CC-Desktop to rescan your local installs vs what you’re eligible for and make the LR-CC show up on your CC-Apps list in the CC-Desktop app.
    Please try to uninstall Lightroom 5 from Utilities/control panel and then install it using CC Desktop apps.
    Please let us know if helps.
    Regards,
    Rajshree

  • Trouble launching Creative Cloud Desktop App

    I am trying to download acrobat from the download centre and when I do it directs me to launch the CC app on my desktop, however when I go to the app I get a pop up window which I can't seem to exit out of no matter what I try and it wont let me access the main window. I have placed a screenshot below if anyone can help it would be great. I am using windows 8.
    Thanks in advance,
    Louise

    Anyone any idea's as I need it for a project for work due tomorrow? Thanks!

  • Error Code 201 and 213 when trying to install any Adobe application / Update my Creative Cloud Desktop App. Have tried troubleshooting with Online Chat Agents, no luck.

    I have been trying for 2 days now to get this resolved.
    Computer hashard wired internet connection, running Windows 7 Home Premium. No other issues with downloading or uploading from any other sites or programs. No other network issues reported on other computers.
    It started when I went to install Lightroom through my Creative Cloud. It prompted me to update my Creative Cloud Desktop App, which I went to do and then promptly got Error Code 201. I restarted my Creative Cloud and then skipped the update, hoping it was just an issue with that specific download. I clicked to install Lightroom and the same thing happened, Error code 201.
    I restarted my machine, and tried again. Same issue.
    I contacted Support. They had me go in and change a bunch of folder names to and add "old" to the end of them and then had me try using the Adobe Cleaner tool, which did not work. He had me go in and change some internet settings, still nothing. Same issues as before, only now with all the renaming of things I cannot even open programs I had previously been able to open like Photoshop.
    He instructed me to reinstall the CC Desktop App because the Cleaner tool was not recognizing that it existed anymore (probably something to do with renaming files.. just saying) and now I get the 201 Error when I try to reinstall the CC Desktop App.
    I ran out of time and had to stop after being on with them for over an hour.
    Today I contact back and was instructed to create a new user account on my computer and try downloading and installing the application in the new user. Same errors. 213 at first, restarted my computer and then got Error Code 201 again.
    I am getting really frustrated and really behind on my work. Any information someone could give me would be greatly appreciated. Currently waiting for a chat person to be available again.
    Thank you for your time and assistance.

    Meowia for Error 201 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.  Error 213 indicates there was problem locating the update or an incorrect URL.  The troubleshooting steps are still the same as both errors are related to failure of the current network connection.

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