Trouble with curve 9360

Hi everyone. I'm having a serious problem with my phone. It is a new phone and i started using it since 2 days only. First of all when i turned it on, it didnt ask me to set up a blackberry ID. I tried to put manually my old blackberry ID using blackbery protect but it stucks on "initializing ". I tried to set up my email account and it is not going through. As i'm using a wi fi, im trying to get BBM but it doesn't work also. What can I do?

Contrary to that advice, you don't need to wipe your device. You can, but you don't need to.
1. Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider? You must, in order to get the RIM push email functions you are looking for, as well as additional BlackBerry data services such as the internet browser, Facebook for BlackBerry, BlackBerry Messenger, and much more. So, call your carrier and inquire about having the BlackBerry Data Plan added to your account.
2. If you do already have this plan on your device, On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Similar Messages

Trouble with curves + trackpad, can't undo

When I try to adjust the curves of a layer with a vector mask using my trackpad (clicking with my thumb, and moving the cursor with my pointer finger) something other than the curves changes. I know it is not curves because 1) it is applied whether I click apply or cancel in the curves window and 2) whatever this thing is, I can't undo it with command-Z or the history pane. It's not the blneding mode, opacity or fill that has changed. I'm assuming it has to do with some sort of gesture I don't mean to be doing. I have been able to adjust other layers with regular raster mask just fine. It seems to happen when I move the curve point up and then back down on the same click. The layers I've had this happen on are also using a lower layer as a clipping mask. This is a real problem because the only way to fix it is to revert to a saved version before this happened.

Your IT Administrator must turn on ActiveSync on your corporate server before the account can be added. Talk to them about this.

Application Document to go is not installed for Curve 9360

Hi,
Last week, I was having issues with Curve 9360 as it was rebooting indefinitely. Supposingly some software issue.
I had searched on support forum and re-installed the software on my BB using desktop software.
It is working fine but I cant find "document to go" in the applications, which was there when I had purchased it.
Can you please let me know how to install it? I couldnt find it in app world also.
Thanks!

I don't know how to check a battery serial number, sorry.
My advice would be, if it works good. If not return. I've bought OEM batteries on the past myself off eBay.
Also, look at Amazon for good prices.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Curve 9360 not ringing with incoming calls

Good day. I am using a Blackberry Curve 9360 Smartphone.
Hope you can help me, I have inadvertently ticked the "All Alerts Off" option instead of the "Silent" option.
The phone rejects my attemps to change it back to All Alerts on, with a reply "Alerts Off cannot be editted or deleted"
There's a red tick mark next to the icon, and the icon is also highlighted in red.
The "Normal" option is ticked at the moment but the "All Alerts Off" option remains the same.
Incoming calls go straight to voicemail without a ringing alert, and a sms informs me of a missed call.
Please advise me how to resolve this problem, URGENTLY !!!!

Hi and Welcome to the Community!
That is strange indeed...typically, only one profile at a time can actually be active...from what you describe, both Normal and All Alerts Off are active at the same time...not normal. Lets try this...
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Now try to reset your sound profile as you desire.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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HT1657 I rented Trouble with the Curve and haven't it yet and I when I went to watch the movie it tells me the file can not be found - please help

I rented Trouble with the Curve and haven't it yet and I when I went to watch the movie it tells me the file can not be found - please help

Yes, thank you. My apologies, I was typing one handed and did not add that.
Anyway, I have tried deleting the cache, deleting my pics and then re-syncing, etc. and nothing is working This is very frustrating, as I had no problems up until about 2 weeks ago, and now all of a sudden, I have this issue......UGH!

I have some trouble With the graph XY, if I display a curve and try to zoom on it, it may be corrupted, or may disappeared.

In fact this happens on some computers. the graph XY causes some trouble when zooming. Sometimes, when I run my main program and open the window with the graph, it has change the displayed it overflows to the edge of the windows. Or somtimes it works but if I zoom the curves disappeared, or is corrupted.
I have this for instance on a computer with win 98 and a ATI graphic board. So I try to update all drivers but noting has changed. I try to decrease the hardware acceleration, and it seems to happen less oftenly.
Does anybody have seen that kind of trouble ?

> I have some trouble With the graph XY, if I display a curve and try to
> zoom on it, it may be corrupted, or may disappeared.
>
I think what you are describing is not due to video driver, but rather
to the way the graph works. The LV graph maps points to integer screen
coordinates and draws lines be tween those point. When the numbers are
way to large to fit on the screen, the numbers are pinned to a special
large value. When this happenson one axis but not the other, it causes
the slope of the line to change and potentially not cross the screen.
If this is the same effect I'm describing, it only takes place when you
zoom into the data by a large extent, pushing the other points about ten
to fifteen monitors away. At this point you are no longer
looking at
measured data, but rather just on the interpolation of a line between
two points. The solution if you must have one is to resample your data
on the diagram to contain more points.
Greg McKaskle

Problems with OS 7.1 on Curve 9360

Hello, I am new to the Blackberry world of things having been previous Apple and Android... I have just bought a new Blackberry Curve 9360 on Tesco Mobile (uses o2 network) and, it came pre installed with OS v7.0. (The 9360 came with a 4Gb memory card) As recommended, I have upgraded to OS v7.1 however; I seem to be having several issues with this... 1. Since the upgrade, the OS seems to hang and freeze quite a bit when switching between apps etc. I have tried a battery pull but no different. 2. I don't seem to be able to download some of the apps from Blackberry App World because my device is not compatible. I believe this is probably because the the App Developer hasn't updated the code for OS 7.0 / 7.1?? 3. Since the upgrade, I am unable to install ANY applications because it is saying I have less than 5Mb of storage space remaining on the internal storage. I have tried a battery pull but this hasn't fixed the issue. I also have a Blackberry Curve 9300 for work and, have no problems with this at all and, am very pleased with it. I noticed that my 9300 is running OS 6 and, that I have more apps available than on my 9360 so... If I downgrade my OS to v6.0 on my Curve 9360, will this (1), cure the slowness problem? (2) download the same amount of apps as on my 9300? (3) will a downgrade cure the space issue or, can you provide any other help on this?

Hi and Welcome to the Community!
Your assumption about app compatibility is correct...every app must be ported to every specific BB model number as well as major OS level. Some developers choose to not do so, others just take longer to catch up.
As for your other issues...every situation is unique. Each BB has a fixed amount of AppMemory which must house the OS, all apps, and some amount of app data, overhead, etc. So, the mixture of those that you choose will determine what you cam have as far as additional apps, performance, etc. But, this KB might give you some help:
KB14320 How to maximize battery life and free memory on the BlackBerry smartphone
You also should try other 7.1 packages...some are reported to be more stable than others.
Sadly, it's pretty much impossible to tell you what the exact results will be for you...every situation is unique as well as every users tolerance levels, so you must figure out what works best for you.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Update problems with blackberry curve 9360

I need help, I downloaded the latest software update for my blackberry curve 9360, during installation the freezes at 9%, I've looked everywhere for the answer to fix... I've tried safe mode but it doesn't let me select the 'OK' option, I downloaded the bb desktop software where it can find my phone but down the bottom right corner it just says connecting, would really appreciate the help

Hi and Welcome to the Community!
(Credit JSanders)
There are two methods of recovery for you to try:
One:
Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
You will get three option Retry, Update Or Cancel, then click on update.
Once it is to the stage of the update "initializing handheld", then insert battery.
If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.
Secondly:
Start your BlackBerry in Safe mode. Article ID: KB17877 How to start a BlackBerry smartphone in Safe Modehttp://www.blackberry.com/btsc/KB17877
Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it.
Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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BB Curve 9360 wont let me download music, receive pictures or display pictures, or receive voice notes... HELP!

ever since i put my songs off my phone onto my laptop to then transfer onto my iPod i have been having serious difficulty with my phone, i cant receive pictures, voice notes and cannot download music. i have tried everything, i have deleted blackberry messenger, deleted app world, wiped the phone 3 times, taken the battery out a lot and also tried to restore factory settings (dont know if it worked). its really frustrating that i cant even download a song or receive a picture! please help because i dont know how much longer i can go before i smash the thing up!!
all suggestions are appreciated!

Hi tompain10x,
Welcome to the Support Community!
Were you receiving any error messages on your BlackBerry® Curve™ 9360 smartphone? If so, could you please provide the full error message and when you receive it?
Thanks.
-FS
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Curve 9360 Notification Bar

Hi,
I'm new to the blackberry world! I just got the Curve 9360 and used to have a notification bar under the time and date. It displayed any notifications (text, bbm, email, facebook etc..) also a search bar, and the volume button. not sure how I did this but it's gone, can anyone help? how do I re-add this bar. It's a pain having to go into all the menus to see where the notification are and changing the volume etc...
THANKS!
Lisa
Solved!
Go to Solution.

Will you do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
After rebooted, let me know what you see on your homescreen?
If it remains the same with this notification bar missing, could you please post a screenshot here?
Directions to that are here: http://supportforums.blackberry.com/t5/Community-Feedback-and-Ideas/How-to-post-a-screen-shot-of-you...
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Curve 9360 custom sound alerts for messages will not work. Tried EVERYTHING.

I have a brand spanking new BlackBerry Curve 9360 that just arrived yesterday. It is great apart from this very frustrating small prob. I can not customise my message alerts for individual people in my address book. When I click on "try it" only the LED button flashes and there is no sound or vibration. I am trying to get the sound and vibrate to play as "active profile" but it just won't. I can override it and have custom volume and vibrate that plays no matter what the profile but as I sometimes like to set my main profile to vibrate or silent, it won't do.
So far, to fix it, I have tried:
Wiping profile and sounds from the blackberry software
Full factory reset
Creating my own profile and using that instead of "normal" or any of the other preset ones
Loads of battery pulls before and/or after any changes
I have also had a few different people text me to make sure the problem isn't just the "try it" feature. It isn't. The sound that plays is always the default message sound for whatever the default profile is.
If anyone can help it would be greatly appreciated
Deb

I have also experienced exactly the same problem.
The profile is set on normal, with the ringer volume on 10, the ring tone has been selected, and I have also selected the option of the vibrator along with the ring tone.
Now here is the problem, initially it rings and works perfectly, however it seems to automatically turn off the volume so the LED light keeps flashing, however there is not ring tone or vibration.
If you select the "normal" profile or any other profile and change the ring tone or the volume, and click on the try it icon at the bottom, it still only flashes the LED, with no sound.
Have tried everything that you have mentioned in your email, however still unable to rectify the issue. the only way to rectify is it to hard stop the BB, by pulling out the battery and restarting the Blackberry.
Can anyone help or suggest what needs to be done ?

Curve 9360 OS 7.1 update problems

Couldn't find any threads with this particular problem, so here goes....
I'm trying to upgrade my T-Mobile Curve 9360 to OS 7.1, so I try checking for updates, either over the wireless or connected to the desktop using the BB website and Desktop Software v7. Every time, it tells me my phone is up to date, even though I'm running OS 7.0.0.319. The only other version indicated available is the one I already have.
Any help you can provide would be greatly appreciated!
Solved!
Go to Solution.

Hello!
Please refer to the official download portal to know what OS packages each carrier has released and is therefore supporting:
http://us.blackberry.com/support/downloads/download_sites.jsp
Also, at the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for each model. You can use those as reference as you proceed.
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Cannot open pdf attachment on Curve 9360

Hi,
I cannot open some pdf attachments on my Curve 9360.
Some pdfs are fine but our fax to email service pdfs will not open - just get a qustion mark in the file icon and when trying to open I get 'This attachment type cannot be viewed on your device'.
This is really frustrating as it means when I am away from the office and we get a fax (which comes through as a pdf attachement by email) I cannot see what it is !
The same pdf files open fine on my laptop (in outlook) and a friend has a blackberry bold and the same pdf opens fine on his bold !
I am on OS7.1 (Bundle 2494) on my Curve 9360 but I have had the problem from back since OS6.
Any suggestions guys ? Could something be missing/corrupted on my Blackberry casuing this problem ?

Hello Sparpo,
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
Thank you
-SR
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Curve 9360 won't unlock

when i press on the trackerpad to unlock the screen will light up but when i try to select unlock it show me where to type my password in but the trackerpad will scroll up and down. Also there is a symbol in the top righ corner that looks like aA with an arrow on top so i tried holding the button down but nothing is working.

Hello blunty,
Welcome to the BlackBerry Support Community.
Please complete the following steps to address the issue with the trackpad on your BlackBerry® Curve™ 9360 smartphone.
Reinsert your battery first to see of this resolves the issue. If not, complete the following:
Trackpad, trackball, or keyboard not working on a BlackBerry Smartphone - http://www.blackberry.com/btsc/KB29640
We hope this helps.
Thank you.
-FB
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Click "Accept as a Solution" for posts that have solved your issue(s)!

Curve 9360 battery drains quickly!

Hi Folks,
I bought new BB curve 9360 three days back. The probem I am facing is with battery. The battery does not last for even 6 hours. Very disappointing. I use standard BB services, with 3G connection. Let me know if this normal.
Solved!
Go to Solution.

Close the active applications you're not currently using, including the browser. Choose Menu > Close, not the end call button to close applications.
Here are some good charging tips, please read and you'll see that many of them will apply to you.
http://www.blackberryfaq.com/index.php/Maximum_Battery_Life
And here: http://supportforums.blackberry.com/t5/BlackBerry-Community-Post/Power-Saving-Tips-for-your-BlackBer...
Also, you have your mobile phone number listed as your "My Mobile Provider" or carrier. Putting your phone number out on the internet on these public forums for the world to see, is not wise. To change that, at the top of this page click on My Settings > Personal Profile > Personal Information, and in the entry block for "Carrier" type the name of your mobile provider.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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Trouble with curve 9360

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