Trouble with Desktop Software 7.0

I recently upgraded my Desktop Software to 7.0, and when I connected by Tour to sync it has been at the "Preparing sync preview" screen for about 40 minutes with the bar completely green. Is this a glitch with the new 7.0 software?
Thanks!
Steve

Hi SRydin,
Please avoid posting multiple post of a same message. This is make the forum clean and useful for others.
tanzim
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Hi and welcome to the forums jesse_p!
A couple of places for you to visit: Blackberry 101 Tips & Tricks
See if this kb article doesn't help: KB 11105
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My bb torch 9860 does not connect with desktop software

My phone is not working (start) i want to reload my os but i lt does not connect with desktop software...plz help me out

Duplicate :
http://supportforums.blackberry.com/t5/BlackBerry-Torch/after-restart-reset-its-hang-on-main-screen/...
Hi there,
One thread is enough for an issue
Please check you existing thread !
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Playbook will not connect with Desktop Software

Playbook won't connect with desktop software any longer. Seems to have started after latest update to 2.0. Still working fine with my Torch 9810, but not with the Playbook. I even tried reinstalling the Desktop software, but no go. Tried to "forget" Playbook, but now I can't even add it as a device any longer!

possible you need to uninstall Device Manager, not Desktop Software.
Disconnect the PB from the computer.
Uninstall the Device Manager.
Reboot your computer (for good measure)
Connect the PB using the USB cable.
Now you should see a PlayBook CD-ROM.
In that CD-ROM you will find version 7 of the Device Manager, install it.
Once installed disconnect the PB from the computer.
Wait for about 15 seconds then plug it back in.
Windows should detect new device and start Device Manager. It may take up to two minutes for windows to detect and properly install.
Then device manager will map 'z' drive to the PB.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
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I have trouble with my Nokia software updater.
It "freezes" in detecting your phone picture.
Everytime there is a new version of NSU and first time I run it after installing/upgrading it works fine. But when I run it one more time it freezes.
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tried reinstalling the software?
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PB will not communicatel with desktop software

Ok, this is driving me nut! For whatever reason, when I hook PB to usb, the desktop software fails to communicate with the PB. The software does recognize that the PB is connected, but can not get it to recognize anything else. I have tried dturning off PB then connecting it, that does not work either. Keep getting same error over and over. "Blackberry Desktop Software can not communicate with the connected device." Gives options to retry, update or cancel. I have actually gotten it to work 2 times out of about 25-30 attempts. The last time I got it to work, all syncs worked flawless. Retried to do this process again about 3 hours later, and guess what NOTHING works again. Have tired changing the file sharing properties and desktop manager, did not help. Can not figure this out PLZ advise
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Hello chuckie,
Uninstall the Desktop Manager from your computer and ensure your PC reboots.
Download a new installation package from www.blackberry.com/desktop and ensure your PlayBook is not connected when installing. After the installation completes, reboot your PC.
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-HMthePirate
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Trouble downloading desktop software (once finished, no text, just squares)

I have downloaded and installed/uninstalled 3 times. Each time, it seems to be fine, but once the desktop software loads (PC, XP), there is no text on the screen, just squares...any ideas? Thanks in advance

trass wrote:
but once the desktop software loads (PC, XP), there is no text on the screen, just squares...any ideas?
hello,
I think it is not an issue with the DesktopSoftware installer you are downloading, but rather the application wanting to use a font that is currently not installed on your PC.
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for example :
this is arial
this is courier new
this is verdata
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this is georgia
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My intuition is that the Windows XP that you have installed is not from a regular country. Maybe it was an old Windows 2000 installation that was migrated up to Windows XP, but without all the new fancy fonts.
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http://labnol.blogspot.com/2007/03/download-windows-vista-fonts-legally.html
Please tell me how it goes. Currently I am still using DesktopSoftware5 but one day or another, I will upgrade and maybe I will also be missing fonts.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Problem with Desktop software synchronizing Outlook 2010

I have 2 new computers;
Dell Inspiron One running Windows 7 (64) bit and Desktop software works fine with Outlook 2010.
Samsung R530 laptop running windows 7 (32) bit and Desktop does not link to Outlook 2010.
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Many thanks, it now works the problem was down to a version of Front Page 2003 corrupting files in Office 2010. Deleted Front Page and repaired Office and now all works well

Cannot connect with Desktop Software

Hi,
Now, I am trying really hard to have faith in my Blackberry products. I must tell you, it's not easy. Last month, I ran into a lot of problems when backing up and updating my Torch (link: http://supportforums.blackberry.com/t5/BlackBerry-Torch/Password-manager-data-lost-during-update/m-p..., and this time, I have problems hooking 2 tablets to my Desktop software.
Here is now my problem:
The Desktop Softwre takes at least 4 minutes to connect to my tablet. Once it connects, I can't have access to the left side menu, where it says: "Files" and also the "Video" menu. When I click there, it says: “A problem occurred while attempting to connect to your blackberry device” Therefore, I cannot transfer any files and videos into my Playbooks.
Also, the computer doesn't recognize it as an additional drive/memory. So, I cannot drag and drop files/videos that way neither. I know I was able to do this the first day I got my playbooks as I did transfer a couple of videos that way.
These 2 playbooks are barely new - and both cannot be hooked with the BB Sofware, therefore, I think my problem may be with the software, not with the units. Please help me.
Thanks so much !!
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Go to Solution.

Turns out to be my WiFi. I don't know why, but I have to turn off WiFi on both of the tablets to be able to have it linked with my PC.
OK, I can live with that.
Thanks guys for your replies.

Changing Profiles with Desktop Software

Add this to the wish list of features for the Desktop Software package. I would like to be able to create and edit ring profiles on the desktop. Such a feature would be much easier than doing it on the phone.
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Turns out to be my WiFi. I don't know why, but I have to turn off WiFi on both of the tablets to be able to have it linked with my PC.
OK, I can live with that.
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Trouble Installing Desktop Software

When I run the installation software I get a Windows Installer Window with just an OK button. The content of the window is below. When I hit the OK Button, the installation stops and exits. Any help will be greatly appreciated.
Thanks!
Window content:
Windows ® Installer. V 3.01.4000.1823
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
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/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.
Solved!
Go to Solution.

Windows ® Installer. V 5.0.7601.17514
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.
I cant install the BlackBerry Desktop Software.
This error come out.
I've rename it to .zip and use BlackBerrry Desktop Software.msi
But still failed. Please help meeeee

Error message trying to sync Bold 9700 with Desktop software 6.0

Hi all,
I received error message 0x80043ade when trying to sync my Bold 9700 with my Acer Aspire 6920, running Windows Vista and the latest Java 6.20.
Anybody out there had the same problem. The desktop software recognised my Blaxkberry and ran a data backup before I tried to run Intellisync.
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David.

software version 5.01 uninstalled, synched OK, job sorted!

Conflict with Desktop Software in XP

I have just taken possession of a Blackberry Torch 9800 but am unable to connect it to my home computer through Blackberry Desktop Software.
The software and the phone both load perfectly well onto my XP desktop in the office so we know that there is nothing wrong with the phone itself.
The problem appears to be a conflict on my computer, which is a standard Dell computer running on Windows XP ( service pack 3).
So here is the problem.
1) I access the Blackberry site and download the Blackberry Desktop Software which apparently loads and launches as normal. I say "apparently" because whenever I come to close it, it will not close and I need to go to Task Manager to shut it down.
2) It asks me to connect the Blackberry to the USB which then kicks into its "Found New Hardware" wizard, uploads a couple of drivers and then stops, alleging a fault. On checking, one of the drivers fails to have installed itself correctly.
And that's it. Game over. I have never got beyond that.
What I have tried:
1) A complete removal ( i.e. not just using the uninstall tool but also using regedit etc to clear out all RIM files ) and a re-download. No different.
2) As above, but booting up the pc with the blackberry plugged in.
3) A complete removal and insert the disk which came with the phone. It did not autorun I found an .exe file and it kicked into the intializing Blackberry User Tools sequence which hung half way through and got nowhere.
4) I copied the drivers from my Windows XP machine at work and then transferred them to my home pc in an attempt to fool it. It wasn't fooled.
5) I cleaned up the registry with a professional piece of software (Regcure). The computer runs quicker, but no difference was made to this problem.
Have you a suggestion, please?

Hi,
From the history of MSJAV, we can see Microsoft Java Virtual Machine was unsupported since 2004. According to my test, the windows installer installation has no issues. So can you install other program based on windows installer instead of Microsoft Java Virtual Machine as a test. If only the Microsoft Java Virtual Machine failed to install the program, I will suspect that Microsoft Java Virtual Machine originally does not support such actions by design.
Will you see the mapped driver on client PC from windows XP mode?
Make sure you have turned of UAC on the client PCs. When you say "manually map the drive" do you mean "type \\server-ip" on the address bar from "My computer"?
"open my computer
in the address bar type \\server-ip
input credentials
find the shared drive
right click and click map network drive "
From the feedback from other users encounter similar issues but on windows installer installation, disable integration features (under Windows explore\Tools option in a running VM), login to the VM and try again. Also change the network adapter from shared to bridge mode to check the result.

Curve 9380 synchronization with Desktop software problem

The desktop software loads up fine and goes to synchronize. I get an error message: "A program error occurred at line 1548 in ./O|Access.cpp. Please report ..."
I have reloaded the desktop softare a couple of tiems after doing a full wipe.
Any ideas?

Hi and Welcome to the Community!
From your post, I cannot quite tell if you've done this exact process...so I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Connect blackberry protect with desktop software

Hy.
I've got a problem. I lost my phone and I have no signal, so i can't find it with the locater on blackberry protect. now I have another problem. I saved my data only with blackberry protect. So when I logg in on blackberry protect I see my device and I also see, that on 3 days ago it saved my data. but now I need my contacts. can I connect blackberry protect with my blackberry desktop software so I can see all my contatcs on my computer? or does someone know what I can do? Thanks for your help cuz I'm kinda despret right now. :-(

Blackberry protect won't work on the 8310.
http://appworld.blackberry.com/webstore/content/20844/?lang=EN
See Supported Devices section.
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