Trouble with Desktop Software - Can't Unlock

Hi. The desktop software won't recognize my password to unlock the device to connect. I'm prompted on both the phone and the computer for the password. I can unlock my curve 9300, but the computer will not recognize my password. Help! I am trying to setup my connection for the first time.
Thanks in advance!

Hi and welcome to the forums jesse_p!
A couple of places for you to visit: Blackberry 101 Tips & Tricks
See if this kb article doesn't help: KB 11105
Happy to have you here!
IrwinII
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Trouble with Desktop Software 7.0

I recently upgraded my Desktop Software to 7.0, and when I connected by Tour to sync it has been at the "Preparing sync preview" screen for about 40 minutes with the bar completely green. Is this a glitch with the new 7.0 software?
Thanks!
Steve

Hi SRydin,
Please avoid posting multiple post of a same message. This is make the forum clean and useful for others.
tanzim
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Click on the LIKE on the bottom right if the post deserves credit

Playbook will not connect with Desktop Software

Playbook won't connect with desktop software any longer. Seems to have started after latest update to 2.0. Still working fine with my Torch 9810, but not with the Playbook. I even tried reinstalling the Desktop software, but no go. Tried to "forget" Playbook, but now I can't even add it as a device any longer!

possible you need to uninstall Device Manager, not Desktop Software.
Disconnect the PB from the computer.
Uninstall the Device Manager.
Reboot your computer (for good measure)
Connect the PB using the USB cable.
Now you should see a PlayBook CD-ROM.
In that CD-ROM you will find version 7 of the Device Manager, install it.
Once installed disconnect the PB from the computer.
Wait for about 15 seconds then plug it back in.
Windows should detect new device and start Device Manager. It may take up to two minutes for windows to detect and properly install.
Then device manager will map 'z' drive to the PB.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
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My bb torch 9860 does not connect with desktop software

My phone is not working (start) i want to reload my os but i lt does not connect with desktop software...plz help me out

Duplicate :
http://supportforums.blackberry.com/t5/BlackBerry-Torch/after-restart-reset-its-hang-on-main-screen/...
Hi there,
One thread is enough for an issue
Please check you existing thread !
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

PB will not communicatel with desktop software

Ok, this is driving me nut! For whatever reason, when I hook PB to usb, the desktop software fails to communicate with the PB. The software does recognize that the PB is connected, but can not get it to recognize anything else. I have tried dturning off PB then connecting it, that does not work either. Keep getting same error over and over. "Blackberry Desktop Software can not communicate with the connected device." Gives options to retry, update or cancel. I have actually gotten it to work 2 times out of about 25-30 attempts. The last time I got it to work, all syncs worked flawless. Retried to do this process again about 3 hours later, and guess what NOTHING works again. Have tired changing the file sharing properties and desktop manager, did not help. Can not figure this out PLZ advise
Chuckie

Hello chuckie,
Uninstall the Desktop Manager from your computer and ensure your PC reboots.
Download a new installation package from www.blackberry.com/desktop and ensure your PlayBook is not connected when installing. After the installation completes, reboot your PC.
After the reboot completes, launch the Desktop Software and then connect your PlayBook.
Ensure you eject your PlayBook when you are ready to disconnect it.
-HMthePirate
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Desktop Software can't find my old BlackBerry Curve 8330

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I've never synced my 8330 with desktop software. I just bought a new 9330 and want to sync my calendar, notes, etc. onto it. I've loaded the desktop software, but it cannot detect my 8330 to sync. HELP!

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I live in india and i want to buy Iphone 4s ,which will be better choice a unlocked one, refurbished or one with contract which can be unlocked later?plz help

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Help!! Can't sync contacts with Desktop Software

Has anyone figured out how to get around the error message that says you can't sync contacts because it can't access the database? I have un-installed PocketMac and the desktop software, and then re-installed it, but it still will not sync. My address book also doesn't show up in the applications. Any help would be greatly appreciated!!

tnschic, Greetings, and welcome to the BlackBerry.com Support Forums.
What application are yo usycing with?
Entourage 2004? http://www.blackberry.com/btsc/KB19470
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Having trouble with my phone can't use it its locked and can not unlock

having trouble with my phone its locked and i can't unlock it

That's too bad.
Perhaps if you gave some details and specifics, people could actually assist you.

Desktop Software can't find 9790

Hi, i've been trying for a month now to get my 9790 to work on Blackberry Desktop software so i've actually got it backed up to the PC etc. But when ever i conect via USB it says "please conect device" i've gone through all the trouble shooting options & none seam to work/apply. Getting really angry. I hope someone can help, thanks in advance.

Hi and Welcome to the Community!
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
Further, it has also been reported that when your user profile on windows (type 'echo %userprofile%' in the command prompt) contains spaces, then the installer will not work. In order to solve this issue, log out of your Windows account and log back in using the local Administrator account (or any other account name without spaces) and install the desktop (for all users).
1) Remove any/all BB device OS update package(s) from your PC (add/remove programs)
2) Cleanly uninstall the RIM Desktop Software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported the manual search and removal of RIM, BB, and Puma registry keys to be helpful...do not attempt this if you are at all unsure as editing your registry wrongly can render your entire PC useless.
Others have reported the use of a registry cleansing tool to also be helpful
Still others have reported the use of your original PIM (e.g., Outlook, NOTES, etc.) installation CD, running the "repair" process, to be helpful in some situations
3) Get a fresh download of the RIM Desktop Software:
http://us.blackberry.com/apps-software/desktop/
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install the Desktop Software to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB03315 How to synchronize organizer data (calendar, task list, memo list, and contact list) using the BlackBerry Desktop Software
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Trouble downloading desktop software (once finished, no text, just squares)

I have downloaded and installed/uninstalled 3 times. Each time, it seems to be fine, but once the desktop software loads (PC, XP), there is no text on the screen, just squares...any ideas? Thanks in advance

trass wrote:
but once the desktop software loads (PC, XP), there is no text on the screen, just squares...any ideas?
hello,
I think it is not an issue with the DesktopSoftware installer you are downloading, but rather the application wanting to use a font that is currently not installed on your PC.
a font is a file that contains letters drawn in a special way.
for example :
this is arial
this is courier new
this is verdata
this is comic sans MS
this is georgia
and so on.
your fonts are located in the C:\WINNT\Fonts folder. This folder should contain at least 150 files, each file is a font set.
My intuition is that the Windows XP that you have installed is not from a regular country. Maybe it was an old Windows 2000 installation that was migrated up to Windows XP, but without all the new fancy fonts.
Maybe it's a special XP edition that lacks some fonts.
I think what you can do is what I had to do when I wanted to have the Calibri font (the one in Office 2007) on my Windows 2000 PC at home. Please follow one of the two installation links given on the following webpage. Basically you are installing a Microsoft free software that will contain several fonts, maybe the fonts the DesktopSoftware is looking for will be among them.
http://labnol.blogspot.com/2007/03/download-windows-vista-fonts-legally.html
Please tell me how it goes. Currently I am still using DesktopSoftware5 but one day or another, I will upgrade and maybe I will also be missing fonts.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Cannot connect with Desktop Software

Hi,
Now, I am trying really hard to have faith in my Blackberry products. I must tell you, it's not easy. Last month, I ran into a lot of problems when backing up and updating my Torch (link: http://supportforums.blackberry.com/t5/BlackBerry-Torch/Password-manager-data-lost-during-update/m-p..., and this time, I have problems hooking 2 tablets to my Desktop software.
Here is now my problem:
The Desktop Softwre takes at least 4 minutes to connect to my tablet. Once it connects, I can't have access to the left side menu, where it says: "Files" and also the "Video" menu. When I click there, it says: “A problem occurred while attempting to connect to your blackberry device” Therefore, I cannot transfer any files and videos into my Playbooks.
Also, the computer doesn't recognize it as an additional drive/memory. So, I cannot drag and drop files/videos that way neither. I know I was able to do this the first day I got my playbooks as I did transfer a couple of videos that way.
These 2 playbooks are barely new - and both cannot be hooked with the BB Sofware, therefore, I think my problem may be with the software, not with the units. Please help me.
Thanks so much !!
Solved!
Go to Solution.

Turns out to be my WiFi. I don't know why, but I have to turn off WiFi on both of the tablets to be able to have it linked with my PC.
OK, I can live with that.
Thanks guys for your replies.

Changing Profiles with Desktop Software

Add this to the wish list of features for the Desktop Software package. I would like to be able to create and edit ring profiles on the desktop. Such a feature would be much easier than doing it on the phone.
Thank you.

Turns out to be my WiFi. I don't know why, but I have to turn off WiFi on both of the tablets to be able to have it linked with my PC.
OK, I can live with that.
Thanks guys for your replies.

Trouble with Desktop Software - Can't Unlock

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