Trouble with downloading and instalation Off Prof Plus 2013

Bought the download version of Office Professional plus 2013 via my work. Downloading it on my Windows 7 Home premium machine does not seem to work.
at 87% download it stops completely
"foutcode 30102-11"
What have I tried so far:
restart
removing the half installed program, restart and retry
removing the half installed program, restart, shut down firewall and retry
removing the half installed program, removing all other office stuff, restart, and retry
removing the half installed program, removing all other office stuff, restart, shut down firewall and retry
yelling!!
The result =
at 87% download it stops completely
"foutcode 30102-11"
What to do next?

Hi Rob,
Thank you for your question.
I've noticed that you mentioned "removing all other office stuff", so you've installed other Office products on the same machine previously?
Older version of Office product sometimes has an impact on your installation. If this is the case, I would suggest we first run
Microsoft Fix It tool
to remove any trace from older version of Office, then try again.
Also, when the installation get stuck at 87%, go to Control Panel\All Control Panel Items\Programs and Features and see if the Office instance has been created in the list. If yes, please try to right click it, select "Change", then repair Office
2013 and see if this will fix the issue.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

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