Trouble with DVD+R DL discs in T500 Optical drive

Hi - This is a T500 (2242CTO) running W7/64 - I've downloaded the latest Roxio Creator Business Edition and was able to burn a 4.5GB folder to a DVD+R DL disc using its Data Disc function, no problem.   After completing the burn, i closed Roxio and inserted the DVD into the drive to try and read the contents, and after the drive spun up, I briefly saw the [correct] disc label (in Windows Explorer), then the drive went into Powered Off state (device manager reports the drive has been "prepared for safe removal").   It won't power up either by ejecting the tray or by right-clicking and selecting "power on". It won't even power up if I physically eject the drive and re-insert it.
Other formats, CD-R, CD-RW, DVD-R and DVD-RW seem to work fine.
I have to re-boot the machine to get the drive back, and while rebooting in this state, W7 hangs in the shutdown process and I have to force a shutdown with the power button (I've had no shutdown hangs otherwise).
Btw, the drive is a mat**bleep**a dvd-ram UJ862A, firmware revision SB04.   I'm actively searching for info about this drive and firmware, in the meantime if anyone has any insights they would be more than welcome.   Thanks!
(PS: I tried to put "Mat**bleep**a" in the "Tags" field of this message and got an error about the word "s**t" being not permitted in this community!!)
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tmoose wrote:
(PS: I tried to put "Mat**bleep**a" in the "Tags" field of this message and got an error about the word "s**t" being not permitted in this community!!)
Yes, the forum's smut filter can be a little too agressive at times! ;-)
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Hi @anthony_s
Thank you for your query.
I understand that you created your recovery disk on the incorrect type of DVD and the do not work. You have copied the contents to folders on you desktop and would like to know if you can now create new recovery DVDs on the correct type from the folders.
No that will not work. I suggest you contact HP support and advise them of the events and inquire about obtaining a recovery kit.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
I found this link on the HP forum you may want to read, I am not sure if it will work or not. Please let me know if it is successful.
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Best of Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Sory for my english it's not my native language

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