Trouble with FaceTime

Can't get FaceTime to work on my iPad or iPhone 4s.

Take a look around the forum. There have been quite a few discussions going on about facetime not working over the last few days. It must be an issue on Apple's and and it is something that only they can resolve. You will have to wait it out until Apple can fix.

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Anyone having trouble with FaceTime

Anyone having trouble with FaceTime

Yesterday all 3 of my apple devices stopped communicating via FaceTime. Some family members were still able to use theirs, but my iPhone 4, iPad2, and wife's iPhone 4 (different user ID/Account) gets a "connection failed" message everytime we try. Definitely noticing a trend over the past two days on Apple forums. I'm using iOS 6.++ version, but I think Apple has definitely done something and it is not user driven. For Jetfighter17, how are we sure the servers are fine? Is there a way to ping their servers? I received a message on my phone yesterday that stated "FaceTime Activation - Unable to contact the FaceTime server. Try again. [OK command button displayed]." My home network was fine and WiFi working correctly.

Trouble with FaceTime with audio

Hello,
I have some trouble with the audio using Facetime.
After fews minutes using Facetime without trouble, audio problem appear : i cannot hear my correspondant.
The sound begin to saturate like "Dark Vador" then nothing.
My interlocutor do not have any trouble, he continues to hear me perfecty.

I saw one post where the user said that dust got in the Mic hole. Vacuumed it and restored the audio.
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
 Cheers, Tom

TS3367 Trouble With FaceTime On iPad Mini

I have a new iPad Mini. I have turned on FaceTime in Settings and loaded new contacts who have existing iPads of iPhones. When I try to connect with FaceTime, it gives the message that "FaceTime is turned off in Settings. Do you want to turn it on?" I select "Yes", but the connection is not made. Also, when I add these people as contacts to Facetime, it gives an error each time with the message "Error description not available". Does anyone have any solution to this dilemma?

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
 Cheers, Tom

Having trouble with FaceTime on iPad

Since my 11 year old daughter played around with FaceTime on my iPad 2 I can no longer sign into FaceTime. I've updated my Apple ID password which works fine with my Mac and my iPhone.
Has anybody got any ideas?

Hello Colonel1935
The article below will assist with troubleshooting issues with logging in to FaceTime.
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
Thanks for using Apple Support Communities.
Regards,
-Norm G.

Anyone else having trouble with facetime freezing after installing ios 8

Since installing IOS 8 ihave had truoblw with facetime freezing. this is using my ipad 2.

I Have this same problem, among others After updating my iPad 2 to iOS 8: sluggish iPad,! "No Service" indicator unless I reboot iPad, are a few of the "quirks" that are going on.

TS4268 trouble with Facetime...

Setting up my mothers ipad for facetime, I have enteres her Apple ID and all is well with that like it should be working. But when I try to facetime her from my i pad it says "Mom is not available for Facetime" and hers says something similar. What should I do to fix it?

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
 Cheers, Tom

Troubles with FaceTime on multiple devices

I recently purchased the latest iPhone 5s. They set up my account with a new itunes account created for my husband. Before this change we were sharing an itunes account I had created and we couldn't ever get our FaceTime to work. Do we need to have separate itunes accounts to get FaceTime to work? If so, how do I change my itunes id on my new 5s back to my itunes account id without deleting his account? Thanks!

Hello Stromfam01
To make a call over FaceTime, you would need two separate Apple ID. So the best way to handle that is to have the one Apple ID you and your husband share for just purchases. Then create your own Apple ID for just iCloud information so you and your husband can communicate with FaceTime and other services that Apple provides. Check out the article below for more information about how to manage the Apple ID’s.
Using your Apple ID for Apple services
http://support.apple.com/kb/ht4895
Regards,
-Norm G.

TS3367 Trouble with FaceTime -ipad2 and MacBook Pro

I can't make a FaceTime call from my ipad2 to my MacBook Pro or vice versa. The ringtone sounds but there's no connection and then the call fails. I've been through the troubleshooting tips and the problem is unresolved. Does anyone have any other suggestions?

Running into the same problem Pashy. I can facetime my husband from my macbook pro. But when I try to contact him using my ipad 2 nothing happens. I try contacting him thru the AIM address listed in my contacts and nothing happens when I click the link however it will work with the mobile numbers.

I'm having trouble with FaceTime

im having trouble calling and recieving people's facetime calls. im trying to fix it from the website but its not really helping that much

here is article for troubleshooting facetime issues;
http://support.apple.com/kb/TS4185

HT1222 hi, i installed Mavericks 10.9.2 last week and am having trouble with FaceTime

since i updated to 10.9.2 i've been having trouble facetiming from my mac. I know the update was supposed to add call waiting to FaceTime, but mine no longer works at all after the update. I can start a facetime chat but then the system tells me it's reconnecting and drops the call. My ios devices have no trouble, so i know its not my wifi conection. is anyone else having this problem?

Try these in order testing your system after each to see if it's back to normal:
1. a. Resetting your Mac's PRAM and NVRAM
    b. Intel-based Macs: Resetting the System Management Controller (SMC)
2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
     Boot to the Recovery HD: Restart the computer and after the chime press and hold down the
     COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the
     computer and after the chime press and hold down the OPTION key until the boot manager
     screen appears. Select the Recovery HD and click on the downward pointing arrow button.
3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
     Reinstall the 10.9.2 update: OS X Mavericks 10.9.2 Update (Combo).
4. Reinstall Lion/Mountain Lion, Mavericks: Reboot from the Recovery HD. Select Reinstall Lion/Mountain Lion, Mavericks from the Utilities menu, and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Reinstall the 10.9.2 update: OS X Mavericks 10.9.2 Update (Combo).

Anyone else having trouble with FaceTime today

What's with face time

Hello,
I too still have issues with this.
We have several ipad minis in our family and version 7.1.1 has been installed in all devices, but still when I try to connect to my father (since the ios upgrade), the connection in facetime is always failing. Both ways. we make the facetime call, and once it is answered, it really doesn't work. It just keeps "connecting" until one of us refuses the call.
I have followed every step of the troubleshoot that apple provided on this, and all should be ok. WI-FI and internet connection are great, but still, since the upgrade as it was working before, it's impossible to have facetime conversations.
Apple seriously needs to review this as Facetime was actually the main reason we all got ipads on the first place. I may be also the main reason why we move on to something else.
Best regards.

Is anyone having trouble with FaceTime on their macs?

Every time I try to log into my apple account to facetime an error message appears saying "the server encountered an error processing registration. please try again later" What does this mean?? This has happened to me before and i brought it into the apple store and they fixed it for me but i cannot remember what they did to fix it. If anyone knows please message me back! Thank you !

This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
Step 1
Check the status of the service. If the service is down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
Step 2
Restart your broadband device and your router, if different. You may have to skip this step if you don't control those devices.
Step 3
From the menu bar, select
 ▹ About This Mac
Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or obviously invalid, take the machine to an Apple Store or other authorized service center to have the problem corrected.
Step 4
Back up all data, then take the steps suggested in this support article.
There are five steps in that article. Please take all of them. If you don't understand some of the steps or can't carry them out, ask for guidance.
Step 5
From the menu bar, select
 ▹ System Preferences ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If any proxy options are selected, make a note of them and then deselect them. You don’t need to change the bypass or FTP settings. Click OK and then Apply. Test. The result may be that you can't connect to any web server. Restore the previous settings if that happens.
Step 6
Reset the NVRAM.
Step 7
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
If iMessage worked in the guest account, stop here and post your results.
Step 8
Boot in safe mode and log in. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. After testing, reboot as usual (i.e., not in safe mode) and test again.
If iMessage worked in safe mode, but didn't work when you booted out of safe mode, stop here and post your results.
Step 9
According to one anecdotal report, Flash Player may interfere with iMessage, though I don't know how and can't confirm. To test this theory, select from the menu bar
 ▹ System Preferences… ▹ Flash Player ▹ Storage
and click
Block all sites from storing information on this computer
Close the preference pane. If this action solves the problem, please post your results.
Step 10
Reinstall OS X.
Step 11
If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support.

Having trouble with facetime

How do you use facetime

Check this out too -> iOS: Using FaceTime
If you're calling someone with an iPhone that has FaceTime, you can just tap the FaceTime button while on the call.
The article above lists more options for creating a call, and details about requirements.

Anyone have trouble with FaceTime?

Can't get it to connect. Last couple of days the picture has been off. Am I the only one?

imessage and facetime is currently down you can check the status at: http://www.apple.com/support/systemstatus/

Trouble with FaceTime

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